Bilingual Program Coordinator - Spanish/English

Make-A-Wish Greater Bay Area is a wish granting organization.  Together, we create life-changing wishes for children with critical illnesses. Our Chapter serves children from Monterey to the Oregon border and works with approximately 550 families per year.  Each wish is unique and is the dream of a child battling a critical illness. The resulting smiles speak volumes to the healing effects of a wish come true.

Make-A-Wish Greater Bay Area is seeking a compassionate, detail-oriented, critical thinking, Spanish bilingual team-player to assist with wish granting.  This full-time, non-exempt position reports to the Program Manager.

Responsibilities include:

• Coordinating in-take process from wish discovery interview through wish determination
  • Managing caseload of 100-150 wishes at a time
  • Working with Volunteer Manager to ensure wish interviews are scheduled and completed in a timely manner
  • Sending wish paperwork to families
  • Processing wish interview forms when received from wish teams
  • Following up with wish families to collect and process wish family forms, and expectation letters or LOUs as needed based on wish type
  • Assessing appropriateness of wish 
  • Clarifying wish ideas, sharing wish guidelines and policies, and setting and managing expectations with wish children and families
  • Requesting medical clearance forms from Senior Medical Outreach Associate when needed
  • Interacting with program staff, volunteer wish teams, referral sources and families
  • Preparing each child’s file for wish concept approval
  • Monitoring wish process flow to ensure wishes move through pipeline in a timely manner
• Maintaining detailed, accurate administrative records of wishes in database and files
• Conducting Welcome Calls with new families as needed
• Occasional weekend and evening work as necessary
• Other duties as assigned

 Experience and Skills:

• 3+ years related work experience, including office/administrative experience

• Associates or Bachelor’s Degree preferred

• Bilingual (Spanish/English) required, with near native fluency
• Extreme attention to detail with a high degree of accuracy
• Excellent communication skills, both written and verbal, and a positive attitude for working in a cooperative environment
• Ability to navigate complex family dynamics, circumstances, and emotions with empathy and professionalism
• Well-organized, able to multi-task efficiently, to meet deadlines under pressure, manage timely follow-up, and maintain composure while handling difficult situations
• Warm, yet professional, demeanor while working with children, families, social workers, medical professionals, staff and volunteers
• Understanding of and ability to demonstrate cultural and socio-economic humility
• Willingness to be flexible in terms of assigned responsibilities
• Ability to maintain complete confidentiality
• PC literate –Microsoft Office Suite (Word, Excel, Publisher), database, etc
• Experience with The Raiser’s Edge and/or Salesforce a plus

To apply

Send a letter of interest and resume to:

Program Coordinator Search

Make-A-Wish Greater Bay Area

jobs@sf.wish.org

Office Location:

1333 Broadway, Suite 200

Oakland, CA 94612

No phone calls, please.  Position is opened until filled

An Equal Opportunity Employer

Diversity makes us stronger. MAWGBA is committed to diversity in its service and creating an inclusive work culture and environment that is reflective of the San Francisco Bay Area. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.