OUR COMPANY
Do the words gritty, passionate, or demanding describe you? Are you a team-player who "gets it done"? Would you love to be part of a team dedicated to excellent results that is becoming a genuine "Best Place To Work" company? We are your next move! Almanac Technologies, a service provider to Machol & Johannes, LLC, is a premier law firm operating in Colorado and seven other states. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas. This position is based out of our Downtown Denver, Colorado headquarters.
At Almanac Technologies, we know that you want:
- Interesting & challenging work, opportunities to learn & grow, competitive pay & benefits, talented co-workers
- The ability to contribute and make a difference, transparent communications, a sense of community
- And management that takes a personal interest in you
CLIENT RELATIONS LIAISON
The Client Relations Liaison (Client Auditor) is responsible for managing the firm's relationships with the clients to ensure timely completion of deliverables and oversight of operations are in accordance with all our client's requirements. In this role, the Client Relations Liaison (Client Auditor) fosters professional relationships while performing under strict deadlines in a highly regulated environment. In addition, they will be responsible for maintaining trackers & identifying compliance data trends. The work involves handling inventory regarding account status, inventory flow, dispute & complaint management, balance information, as well as answering questions that come up in the regular course of business.
CORE FUNCTIONS:
- Receive and respond to internal and external client requests within established timelines while working closely with internal departments in order to identify solutions to issues as they arise or as requested by the client
- Responsible for the movement of an assigned client's inventory, ensuring new placements and closures of accounts are completed in a timely manner and performed according to all client requirements
- Investigate and resolve client exceptions including, but not limited to, disputes, complaints and audit findings, and ensure responses to and from the clients are handled in accordance with client requirements
- Prepare daily, weekly, and monthly inventory reports which contain various information
- Respond to client requests regarding status of accounts and their portfolio as a whole
- Proactively work to expeditiously resolve exceptions regarding the client's inventory as they arise
- Represent the firm on assigned client calls and be able to speak knowledgeably as to the client's requirements regarding reporting and the status of placed accounts
- Identify process improvements and recommend necessary changes to better the department and the firm as a whole
- Complaint Management Logging, Tracking, Reporting, and Follow Ups
- Build and cultivate professional client relationships
- Other duties as assigned
IDEAL CANDIDATE
- Excels at building cross department relationships to improve collaboration
- Keen eye for detail & dedication to accuracy
- Demands & delivers clear, concise, & proactive communication
- Passionate about achieving challenging goals
- Thrives in a fast-paced work environment
- Comfortable adapting to change and/or delays
- Time management guru who manages competing demands with ease
- Looks for ways to improve and promote quality
BENEFITS & COMPENSATION
- $17-$19/hour depending on experience
- 13 front loaded PTO days in your first year, and grows with you!
- 6 paid federal holidays + 1 float holiday annually
- Eligible for health, dental, and vision insurance plans
- Company 401k program
- Internal personal & professional development programs
SCHEDULE & WORK ENVIRONMENT
- Monday - Friday, general business hours
- Temporarily hybrid-remote due to COVID
- 4 days/week from home, Thursdays in office
- Office located in Downtown Denver
- Sitting 80%, Standing/Walking 20%
- Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties
- May occasionally need to lift objects weighting 20 lbs.
JOB QUALIFICATIONS
Education, Formal Training, or Certificates:
Experience:
- Outstanding business-to-business customer service with experience in a client-facing role or department is strongly preferred
- Previous experience working in a high volume environment
- Previous experience in the collection industry preferred
- Previous experience in the legal industry preferred.
Knowledge, Skills, and Abilities:
- Ability to maintain knowledge and familiarity with internal procedures and various Client Guidelines
- Ability to identify root-cause process improvements and adapt to changes quickly
- Ability to manage time effectively
- Must work well independently, in a team environment
- Must have excellent verbal and written communication skills
- Ability to handle competing, simultaneous demands and must be able to handle a high volume work
- Proven experience meeting strict, often short deadlines under high pressure
- Troubleshooting issues and communicating solutions both in writing and verbally
- Maintain a high degree of attention to detail in a fast-paced work environment
- Proficient knowledge of Microsoft Office Suite including Word, Outlook, OneNote, and Excel.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://www.applicantpro.com/j/1780120-334497