OUR COMPANY
Do the words gritty, passionate, demanding, or innovative describe you? Are you a team-player who "gets it done"? Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company? We're your next move! Almanac Technologies, a service provider to Machol Johannes, LLC, is a premier law firm operating in Colorado and seven other states. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas.
At Almanac Technologies, we know that you want:
Interesting challenging work, opportunities to learn grow, competitive pay benefits, talented co-workers
The ability to contribute and make a difference, transparent communications, a sense of community
And management that takes a personal interest in you
SERVICE DESK TECHNICIAN
The Service Desk Technician provides first level end user support including basic computer troubleshooting, repair, updates/upgrades, inventory management, printers/copiers/scanners, phones and other system support as required, in an efficient and effective manner. This position is customer focused, requiring good written and verbal communication skills, in addition to basic technical skills. This position is responsible for managing the ticket system, ensuring high priority tickets have been prioritized accordingly and completed within a reasonable amount of time, escalating where necessary. This includes managing ticket queues and response times within service level requirements. This position also requires setting up new workstations, upgrading existing workstations and handling moves for workstations and personnel.
CORE FUNCTIONS
Manage Ticketing System, diagnose issues and follow through to resolution
Frequently update tickets to make sure the most current information is documented
Frequently update end users with the status and progress made on open tickets
Incident Triage
Properly escalate urgent and unresolved queries to the next level of support
Perform basic computer hardware and software installations, configurations, malware removal, and update office TV display content
Create and maintain documentation for internal tasks and procedures
Recommend procedure modifications or process improvements
Onboard new users by provisioning appropriate hardware and software; including badges
Manage access and security associated to key company systems and software as required for company personnel to be enabled to complete their jobs
Maintain inventory for hardware and software in accordance with asset management strategy including tracking licensing usage and notifying IT leadership with any new licensing requirements
Replacing consumables on printers/scanners, co-ordinate with vendor support as problems arise, and maintain inventory of printer supplies
Help troubleshoot phones and phone system, including setting up new phone extensions and making test calls to support changes to the IVR or Telecom routing
Responsible for setting up workstations for new users, moving existing workstations and other end user computer related issues as assigned
Responsible for keeping all IT areas clean and organized
Release safe emails from spam and content quarantines
Other duties as assigned
IDEAL CANDIDATE
Maintains a positive, helpful and solution oriented demeanor when responding to users
Great at follow through closing the loop
Manages time priorities with efficiency and effectiveness
Recommends procedure modifications or process improvements
Ability to work collaboratively as part of a team
Enjoys and excels working on a variety of problems and tasks
Is comfortable multi-tasking on a variety of issues simultaneously
Highly organized, able to follow procedures and ensure clean and tidy work area
COMPENSATION BENEFITS
Salary range: $40k - $50k Depending On Experience
Great PTO Program: 13 days in your first year grows with you!
6 paid Federal holidays + 1 paid float holiday
Commuter pass providing unlimited usage of RTD Services
Health, dental, vision, life and disability insurance, retirement savings, and more
Company 401k program
A culture of growth, transparency, excellence, and passion
JOB QUALIFICATIONS
Education, Formal Training, or Certificates:
High School (or equivalent)
Formal technical training or prior experience
Experience:
Hands on with Microsoft Windows based computers
Small networking; WiFi routers, CAT cabling, etc.
Knowledge, Skills, and Abilities:
Excellent oral, written and interpersonal communications skills
Ability to analyze and troubleshoot computer systems, software, and peripherals
Ability to configure and support Windows 7, 10, Server 2008, Server 2012, Server 2016
Experience with macOS/OSX is desirable, but not required
Proficient in Microsoft Office 2007, 2010, 2013
Experience managing users, groups and policies in Active Directory
Comfortable cloning, re-imaging and managing OS updates and patches
Experience with Scripting (CMD, DOS, PowerShell, VB Macro, Bash etc.)
System hardening skills
Experience with Collection Master (CLS) highly preferred but not required
Working Environment:
Majority of this position will be in a professional office environment
Sitting 60%, Standing/Walking 40%
Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties
Will occasionally need to lift up to 50 lbs by yourself or up to 100 lbs with help.
LOCATION: Downtown Denver
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://www.applicantpro.com/j/1797964-334497
Almanac Technologies, a service provider to Machol & Johannes, LLC, is a premier law firm operating in Colorado and seven other states. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas.