Disaster Program Manager

  • American Red Cross
  • Evansville, Indiana
  • Jun 28, 2021

Job Description

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Job Description:

The American Red Cross of Indiana has multiple opportunities available across Indiana to join our Disaster Services team. We are seeking energetic, caring Leaders to support volunteers and collaborate with community partners to build community resiliency and respond to disasters. Your day-to-day work will include working with your volunteer leads to help guide mission delivery and planning, meeting with community partners for engagement and collaboration, and working closely with internal stakeholders to fulfill our mission of preventing and alleviating human suffering in the face of emergencies. Each position supports a geographic area to ensure the abovementioned services are provided. These are fast-paced positions that frequently shift and innovate to meet the need. Below are a few more requirements:

  • Must have strong interpersonal and relationship building skills – you will be supporting a team of volunteer leaders and doers to complete the work, not doing it yourself.
  • Schedule is Monday - Friday with planned and unplanned evenings and/or weekends
  • A valid driver's license and good driving record is required to operate a Red Cross vehicle. 
  • Regional travel expected to be 25-50% once restrictions are lifted. 
  • All full-time disaster employees must be willing and able to be deployed to disaster relief operations for minimum of two weeks per year to other parts of the state/country on an as needed basis.

The American Red Cross of Indiana is currently seeking a Disaster Program Manager for in Evansville, IN.

Job Summary

The Disaster Program Manager (DPM) is responsible for taking full cycle responsibility to provide service delivery programs for Evansville, IN--under the supervision and authority of a Senior DPM or Regional Disaster Officer. To accomplish this, the Disaster Program Manager will be responsible for the development and leadership of volunteers, as well as implementing and developing initiatives to increase Red Cross visibility through program/service delivery. The Disaster Program Manager acts as a program or service subject matter expert (SME) to staff, management, volunteers and external partners.

The Disaster Program Manager will accomplish this responsibility largely through the development, operational guidance, and support of a team of trained volunteer leaders, volunteers and partners that will stand ready to deliver/support the services of disaster preparedness, response, and recovery programs in the region. These teams will operate as part of a tiered mutual aid structure (local/regional/divisional/national), serving as the front line of support to local communities. These services include but are not limited to; response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. The Disaster Program Manager performs these functions according to the guidance provided by the Regional Disaster Officer; team leadership is provided by the RDO. This position reports directly to the Senior DPM or the RDO; and may have a dotted line to Community Executives in the territory they cover.

Responsibilities


1. Program Management and Engagement:
 

DPMs are responsible for the implementation of the Disaster Cycle Services program in a territory in alignment with established metrics and may be assigned the following duties at the discretion of the region. Drivers for these additional responsibilities include the number of municipalities within its coverage area, the amount and complexity of program activity, presence of significant grant funding, geography, risk, population, frequency of events, and regional structure.

  • Manages volunteer recruitment and leadership identification

  • Leads and supports ongoing volunteer recognition and engagement opportunities

  • Serves in planning capacity in anticipation of larger response and recovery scenarios (this may include divisional coordination, multi-agency planning, and participation in local/regional/national deployment opportunities). 

  • Leads and/or assists with the implementation of training efforts, community preparedness opportunities, and the support to other American Red Cross stakeholders


Represent part of a broader Disaster Cycle Services team within the American Red Cross that is prepared to mobilize in support of disaster events across the country. In support of this, the Disaster Program Manager must be prepared to assist in the mobilization and support of local resources (volunteers, equipment, and supplies), as well as potential deployment themselves to serve in a leadership capacity on a relief operation outside of their area of responsibility.

Partners with Executive Directors and all Red Cross lines of service to include Biomedical Services, Service to Armed Forces, International Services, Development, Communications and Preparedness Health and Safety Services to ensure the most collaborative, impactful and effective delivery of services.


2. Management of Volunteers & Staff:


Identifies and develops volunteer leaders who can act in facilitative leader roles across the disaster cycle, coordinating internally and with partners to foster a Red Cross that aligns with government and works to enable the entire community to participate in all phases of the disaster cycle by shifting from being not only a provider of direct services but also a convener and facilitative leader. Hires, trains, coaches, counsels, supports and evaluates performance of direct reports, volunteer leaders and volunteers. 

Supports and develops a primarily volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensures the development of Disaster Leadership Volunteers in each of the program support functional areas of the disaster cycle in order to meet the needs of the territory, region, state and division.

3. Local Planning, Training Development, Community Outreach:

Within scope of position, represents the entire disaster cycle of preparedness, response and recovery. 

Ensures that American Red Cross services are available to diverse communities.

Implements the Disaster Cycle Services (DCS) structure and develops the team that mobilizes the local community to prepare for, respond to and recover from emergencies, meeting the needs and expectations of clients and stakeholders. Develops human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc.) to ensure the full cycle of disaster services is delivered.

Provide oversight and support to local responses through the deployment of volunteer leaders and volunteers on a daily basis in a rapid and accessible manner. If qualified volunteer leadership is unavailable, serve during times of disaster as the operational leadership.

In conjunction with program support functions in a region, collaborate in local planning, exercises and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). 

Qualifications

Education:  Bachelor’s degree or equivalent combination of education and experience.

Experience:   Minimum of 3-5 years’ experience with social services or service/program delivery, and providing leadership to a department, program or service. Demonstrated experience in coordinating staff and volunteer activities. Ability to interpret program trends, results, and related data to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem-solving. Ability to relate well and effectively with diverse groups and individuals.

Management Experience:  Minimum of 1-3 years staff management experience.

Skills and Abilities: Excellent interpersonal, verbal and written communication skills. Demonstrated ability to coach and or mentor to accomplish work through team leaders. Develops project plans & budgets. Demonstrates in-depth knowledge of program or service. Demonstrated ability in creating presentations and developing training modules. Develops strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to develop creative processes for continuous program or service improvements. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management.  Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation.

Other:  Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws.  Must be able to perform all assigned responsibilities under “grey sky” requirements. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work. 

Travel:  Will involve 25-50% travel. Valid driver's license required.

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Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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