Client Relations Liaison

  • Machol & Johannes, LLC/Almanac Technologies
  • Denver
  • Jul 20, 2021
Full time CSR

Job Description


Do the words gritty, passionate, or demanding describe you? Are you a team-player who "gets it done"? Would you love to be part of a team dedicated to excellent results that is becoming a genuine "Best Place To Work" company? We are your next move! Almanac Technologies, a service provider to Machol & Johannes, LLC, is a premier law firm operating in Colorado and seven other states. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas. This position is based out of our Bellevue, Washington Office.

At Almanac Technologies, we know that you want:

  • Interesting & challenging work, opportunities to learn & grow, competitive pay & benefits, talented co-workers
  • The ability to contribute and make a difference, transparent communications, a sense of community
  • And management that takes a personal interest in you


The Client Relations Liaison (Client Auditor) is responsible for managing the firm's client relationships. This team member will ensure timely completion of deliverables and other client-related tasks. In this role, the Client Relations Liaison (Client Auditor) fosters excellent professional relationships and ensures positive client outcomes. The work involves managing a high-volume of email communication, developing rapport with client contacts and internal departments, and providing white-glove customer service. We are excited to find a candidate with willingness to learn and we will invest in training to help them meet some of the nuanced specifics of this role.


  • Receive and respond to internal and external client requests within established timelines
  • Work closely with internal departments for superior outcomes
  • Identify solutions to issues as they arise or as requested by the client
  • Timely completion of your assigned-client tasks according to all client requirements
  • Prepare daily, weekly, and monthly inventory reports which contain various information
  • Represent the firm on assigned client calls
  • Ability to speak knowledgeably about our business processes
  • Identify process improvements and recommend necessary changes to better the department and the firm as a whole
  • Build and cultivate professional client relationships
  • Other duties as assigned


  • Excels at building cross-department relationships to improve collaboration
  • Excellent written and verbal communication skills
  • Passionate about achieving challenging goals
  • Thrives in a fast-paced work environment
  • Comfortable adapting to change
  • Time management guru who manages competing demands with ease
  • Looks for ways to improve and promote quality


  • $17-$19/hour depending on experience
  • 13 front loaded PTO days in your first year, and grows with you!
  • 6 paid federal holidays + 1 float holiday annually
  • Eligible for health, dental, and vision insurance plans
  • Company 401k program
  • Internal personal & professional development programs


  • Monday - Friday, general business hours
  • Temporarily hybrid-remote due to COVID
    • 4 days/week from home, Tuesdays in office
  • Office located in Bellevue, Washington
  • Sitting 80%, Standing/Walking 20%
  • Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties
  • May occasionally need to lift objects weighting 20 lbs.


Education, Formal Training, or Certificates:

  • High School Diploma


  • Outstanding business-to-business customer service with experience in a client-facing role or department is strongly preferred
  • Previous experience working in a high volume environment
  • Previous experience in the collection industry preferred but not required
  • Previous experience in the legal industry preferred but not required

Knowledge, Skills, and Abilities:

  • Ability to maintain knowledge and familiarity with internal procedures and various Client Guidelines or similar regulatory requirements
  • Ability to identify root-cause process improvements
  • Adapt to changes quickly
  • Ability to manage time effectively
  • Must work well independently, in a team environment
  • Must have excellent verbal and written communication skills
  • Ability to handle competing, simultaneous demands and must be able to handle a high volume work
  • Proven experience meeting strict, often short deadlines under high pressure
  • Troubleshooting issues and communicating solutions both in writing and verbally
  • Maintain a high degree of attention to detail in a fast-paced work environment
  • Proficient knowledge of Microsoft Office Suite including Word, Outlook, OneNote, and Excel.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.