Chief Operations Officer (COO)

  • AACI
  • San Jose
  • Jul 20, 2021
Full time Executive Nonprofit-Social Services Operations Strategy Strategic Planning

Job Description

To fulfill its mission, AACI’s strategic plan calls for providing integrated primary care, behavioral health, and wellness services. To improve health outcomes for the population, our model is based on treating the whole person through better care coordination, with a focus on being culturally sensitive and addressing social determinants of health. 

The COO will be responsible for ensuring high-quality outcomes and service experience for patients and facilitating integration between primary care, behavioral health, and wellness services. The COO will also be responsible for growth and expansion of AACI health center, including developing additional services to support integrated care for  AACI patients.

The Chief Operations Officer (COO) oversees programmatic operations, ensuring AACI delivers high quality and cost-effective integrated health services.  As a key member of the Executive Leadership Team (ELT), reporting directly to the CEO, the COO will help develop and execute the organization’s strategic plan ensuring the integrated model of care is reflected in the delivery of all services and is in alignment with the vision, and values. The COO is responsible for ensuring high-quality outcomes and service experience for patients and facilitating integration between primary care, behavioral health, and wellness services.  The COO also leads the expansion of existing services and implementation of new services.

Some of what you will do:

Strategic Management including: Translate the strategic plan into actionable and measurable goals for performance and growth and Monitoring trends in healthcare, best practices in integration, payment reform.

Operational Oversight: Oversee the overall performance, outcomes achievement, quality, and compliance for all programs and leading the implementation of integrated care goals, policies, procedures, and reporting tools.

Business Development: Lead health center business development efforts, including community needs assessment, business planning, location, regulatory compliance and analyzing, recommending new service lines, sites, partnerships, and acquisitions.

Our Ideal candidate offers:

  •  Master’s degree in Business Administration, Health Administration, Public Health, or related field required, OR equivalent combination of education and experience.
  •  Eight or more years of progressive responsibility in senior level roles with experience with budgeting and business planning. 
  • Five or more years of executive experience in an FQHC.  
  • Experience with managing HRSA and other government and foundation grants, with proven experience at growing services under HRSA.
  • Experience in new program development and implementation; project management, quality improvement in a highly regulated environment.
  • High level of business acumen with ability to analyze data and information from diverse sources. 
  • Enthusiasm and willingness to expand low and no-cost healthcare services for underserved communities. 
  • Knowledge of relevant state, federal and county regulatory compliance i.e., HIPAA, FQHC, OSHA, CLIA, FTCA.
  • Knowledge of Quality Standards for Primary Care and Behavioral Health, Managed Care contracting.
  • Ability to communicate well with people of diverse cultural professional and experiential backgrounds.
  • Ability to establish and maintain effective work relationships as part of a multi-disciplinary team and partner agencies. 

AACI Offers:

  • 11 Paid Holidays + 2 additional floating holidays
  • Paid Vacation and Sick time 
  • Comprehensive, competitive benefit plan with four Health Plan Options (we pay 95% of premiums!)
  • 403(b) Retirement Plan with match
  • Collaborative and supportive work environment


Managerial Consulting, Hospital-Clinic Administration, General-Other: Business-Strategic Management, Public Health Administration, General-Other: Project-Program Management