Bilingual Care Coordinator - Compliance Caller

  • Avita
  • Lexington, South Carolina
  • Aug 02, 2021
Full time Compliance Health Care Pharmaceutical Quality

Job Description

At Avita, you can Be the care.

Imagine being with a company where compassionate care is at the heart of everything we do.


About us:

As the largest independent nationwide provider of pharmacy services for Ryan White/STD Grantees, AIDS Service Organizations, and Federally Qualified Health Centers, Avita provides individually focused pharmacy services, support, and advocacy for our patients and covered entity partners. Our vision is to unlock the full potential of health. For our patients, that means better access to care. For our partners that means providing the support they need to serve their patients in the way that best fits their communities.

Avita is committed to fostering an inclusive community and leveraging diversity of thought, background, perspective, and experience to advance health education and awareness and improve the health of all individuals in our care. In 2021, we received a score of 100 on the Human Rights Campaign Foundation’s Corporate Equality Index designating Avita as one of the Best Places to Work for LGBTQ Equality.

We offer excellent benefits including medical, dental, 401k, vision, pet insurance, life insurance, FSA, HSA, award and recognition programs, professional development, and career growth opportunities.

Who will do well at Avita:

We are looking for creative, caring, and innovative self-starters who embrace diversity and care deeply for underserved communities.


About this role:

Your knowledge of problem solving combined with your customer service skills will help us shape & grow our business. Most importantly, you will embody the values of Compassion, Collaboration, and Resourcefulness and always strive do what is right for our patients and our partners. 

  • Calls all patients on the pharmacy’s compliance list five (5) to seven (7) (Specialty Pharmacy) days in advance of their next expected refill to ensure refills are needed and expected.
  • Responsible for reviewing and/or reading all notes as requested by the pharmacy staff.
  • Reviews the entire patient profile to see if they are due any refills on other medications that are filled by the same pharmacy location.
  • Responsible for managing and updating the Patient Management System (PMS), QS1 and/or Excel compliance spreadsheets accurately with dates filled, follow up, notes, left message, faxed MD, etc., on a daily basis.
  • Required to meet the daily minimum call number standards.
  • Receives incoming telephone calls, takes accurate messages, and directs telephone calls to the appropriate pharmacy personnel.
  • Follows up on prescription or request status with the patient and prescriber, communicating with the patients if refills are not received.
  • Verifies patient name, date of birth, address, correct delivery date, special delivery address and any other information required by refill scripts and document the information on the spreadsheet, QS1 and/or Patient Management System.


About You:

  • Bilingual - Spanish/English
  • Have a high school diploma or general education degree (GED); or one or more years of related experience and/or training; or equivalent combination of education and experience.
  • State and National certification through an accredited certification program is preferred.
  • Embrace and perform in the spirit of the Company’s core values and goals.
  • Excellent customer service
  • Speak effectively before groups of customers or employees of organization.
  • Have knowledge of word processing software; spreadsheet software; inventory software; internet software; order processing systems; QSI; Docutrack; Script ProRobot and/or Parata Robot and POS software.
  • Create personal interaction with patients’ and team members to develop lasting relationships.
  • Be pro-active in identifying and analyzing problems and providing solutions.
  • Must be fully vaccinated against COVID-19 and if hired, provide proof of vaccination (unless you request and receive approval for a medical or religious exemption)


Avita is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment. Avita does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.


Pharmacy, General-Other: Medical-Health


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