***As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment.****
Collections Specialist II
Help saves lives every day with a phlebotomy career at the American Red Cross. No experience needed!
Join the Red Cross Biomed Team!
At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growing, learning and succeeding.
Performs high level collections operational functions. May include drive charge/lead, therapeutic apheresis, single person operations, and primary trainer under the direction of a supervisor. Must be able to work independently with attention to detail. Able to lead a team and correct any drive operational efficiencies. Apply good manufacturing practices to drive operations ensuring overall compliance.
Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism.
May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May performs all types of donor health history screening and eligibility procedures.
Conduct donor greeting, donor reaction care and processing and packing of blood as assigned.
Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance.
Demonstrate excellence in customer service and public relations to promote a positive, professional image of the American Red Cross Biomedical Services.
May operate ARC vehicles. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol.
May perform competency assessments of team members.
May perform drive charge/team lead duties independently in the absence of a Team Supervisor when assigned.
May perform autologous/allogeneic mini-operations independently.
Complete required readings and training assignments by assigned deadline.
Perform other related duties as necessary.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.
RN/LPN or equivalent experience is required. Equivalent experience encompasses needlesticks, phlebotomy, and other relevant medical responsibilities.
Customer service experience, effective verbal communication and public relations skills are required. Previous leadership experience is preferred.
A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable.
Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to possess or obtain a medical certification of at least one year duration.
Basic computer skills desirable.
Applicable local licensure if required by state directives.
For internal candidates, minimum one year experience or documented satisfactory performance as a Collections Technician II or Specialist I is required.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
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