Who We Are :
Click Therapeutics, Inc., develops, validates, and commercializes software as prescription medical treatments for people with unmet medical needs. As a leading innovator of Digital Therapeutics™, Click delivers accessible, clinically proven, FDA-regulated prescription treatments to the smartphone in your hand. Click’s treatments are defined by a commitment to applying technical and scientific rigor and patient-centric design to the development process. This results in uniquely engaging experiences that achieve compelling clinical outcomes for patients seeking new treatment options. Click Therapeutics continuously expands and refines its platform with novel cognitive, behavioral and neuromodulatory mechanisms of action and advanced data-driven tools such as artificial intelligence and machine learning. The digital therapeutics under development on Click’s platform address diverse areas of therapeutic need, including indications in psychiatry, neurology, oncology, immunology, and cardiometabolic diseases. Consistently named a best place to work, Click fosters an inclusive, diverse workforce of innovators, clinicians, scientists, researchers, designers, technologists, engineers and more, united in a common mission to provide patients everywhere access to safe and effective prescription digital therapeutics. For more information, visit www.clicktherapeutics.com and connect with us on LinkedIn.
About the Role:
We’re looking for a Director of Product Management who is passionate about growing a team of talented product managers creating products that improve health outcomes for patients. You’ll lead a team that works closely with design, engineering, and science to develop digital therapeutics that address health conditions millions of people live with every day. You will take a leadership role in improving every part of our product management process, identifying and championing the practices and processes that bring patient-centric thinking, predictability, and repeatability throughout product development, and empowering our teams to do their best work every day. You’ll bring a strong mix of product management fundamentals, research and experimentation techniques, and leadership skills providing both mentorship and people management to our growing team.
This position is based out of Click’s headquarters located in Tribeca, NYC, at the center of one of the fastest-growing digital health communities. We have a hybrid working model that consists of at least 3 days in office each week.
Responsibilities:
You’ll manage Product Management teams across the Click product portfolio establishing the processes, practices, and culture to empower teams to build effective, efficacious, and delightful products
You will work with Product Managers to drive product vision, strategy, and long term roadmaps for each portfolio product
You will coach, manage, and mentor 8-10 high performing product managers on the skills to help them further develop and achieve their long term career goals
You will focus on building a culture that elevates the team’s performance and morale and makes Click a leading place to practice product management
You will establish processes which increase the team’s effectiveness
You will deeply understand our patients and products, practicing and evangelizing patient-centric thinking in the definition of new digital therapeutics that improve the health of Click’s patients
You will work within and across teams to drive effective teamwork, communication, collaboration and commitment across multiple departments
You will advocate for and evangelize product management best practices
Qualifications:
10+ years of experience working in a product role in an agile environment for mobile products
4+ years of experience leading product management teams
High ownership and agency with a strong bias for action to create the change you wish to see
Excellent verbal and written communication skills work with peers, stakeholders, and upper management
Strong technical leadership, project management, analytical problem solving, business analysis, and troubleshooting skills
Experience translating technical concepts and solutions to non-technical and executive audiences
Passionate about improving healthcare, have experience in the space or a personal connection
You are excited and inspired by the practice of building exceptional, high performing teams.
Preferred Qualifications:
Background or previous experience in neuroscience, psychiatry, psychology, behavior change, digital health or a related field
Understanding of the US healthcare ecosystem including reimbursement and regulatory dynamics
Experience developing consumer facing products
Experience developing strong relationships with external partners
Compensation:
The base salary range for this position is between: $210,000 - $250,000. The final base salary will be dependent upon skills, experience and location. In addition to the base salary, Click Therapeutics offers an annual performance-based cash bonus and a generous equity package.
Benefits:
The role includes great benefits and is an excellent wealth-building opportunity at a fast-growing pre-IPO company in a nascent and extremely exciting space.
Competitive Salary with Annual Review | Cash Bonus | Stock Options | 5% 401(k) matching | Medical | Dental | Vision | Life Insurance | Voluntary Benefits | Unlimited PTO | Uber One | Nectar Rewards | One Medical | Fertility Support | Fitness Reimbursement | Bike Membership | Professional Development Stipend | Lunch Stipends | Parent Benefits | LinkedIn Learning | Industrious Workspaces | Commuter Subsidies | Flexible Work Arrangement | Choice of Mac or Windows | Sponsored Company Events | Office Snacks and Beverages | Much More…
Equal Employment Opportunity:
Click Therapeutics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Click Therapeutics also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Click Therapeutics in the U.S. In certain circumstances it may be advantageous to Click Therapeutics to support the application(s) for temporary visa classification and/or sponsor applications for permanent residence so that a foreign national colleague can accept or remain in a work assignment in the U. S. For certain classes of temporary visas, the resulting work authorization may be specific to Click Therapeutics and the specific job and/or work site. Click Therapeutics may at its business discretion decide to or refrain from obtaining, maintaining and/or extending the temporary visa status and/or sponsoring a colleague for permanent residency and /or employment eligibility, considering factors such as availability of qualified U.S. workers and the colleague's long-term prospects for securing lawful permanent residence, among other reasons. Employment applicants requiring immigration sponsorship must disclose, when initial application for employment is made, whether or not they are legally authorized to work for Click Therapeutics in the U.S. and, if so, whether that authorization permits them to work in the job they seek. In no case should Click Therapeutics support of a colleague's temporary visa application or sponsorship of a colleague for permanent residence be construed to guarantee success of that application or amend or otherwise invalidate the "at-will" employment relationship between the colleague and Click Therapeutics.
Recruitment Phishing Scams:
Fake job advertisements and offers are increasingly appearing on the internet. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond and report it to the Federal Trade Commission and the FBI at https://www.ic3.gov/Home/ComplaintChoice .You can also contact our team at recruitment@clicktherapeutics.com to report details of your experience.
Please be mindful of the following:
Click Therapeutics will only reach out to you through an “@clicktherapeutics.com” email address.
Other than your email address or telephone number, which you may provide via a job application portal, Click Therapeutics will never ask you to provide personally identifiable information about yourself (such as a Social Security Number or Driver’s License Number) via a messaging application (like that used on the LinkedIn platform or Microsoft Teams).
Click Therapeutics will conduct interviews face-to-face over Zoom.
All job postings will be listed on the Click Therapeutics official career page. If someone contacts you about a job or position that is not listed on the official career page, please contact the Click Therapeutics recruitment team at the contact information below.
If you have any questions regarding the validity of a recruitment inquiry or an interview, please contact the Click’s recruitment team at recruitment@clicktherapeutics.com to confirm before proceeding.
Nov 01, 2023
Full time
Who We Are :
Click Therapeutics, Inc., develops, validates, and commercializes software as prescription medical treatments for people with unmet medical needs. As a leading innovator of Digital Therapeutics™, Click delivers accessible, clinically proven, FDA-regulated prescription treatments to the smartphone in your hand. Click’s treatments are defined by a commitment to applying technical and scientific rigor and patient-centric design to the development process. This results in uniquely engaging experiences that achieve compelling clinical outcomes for patients seeking new treatment options. Click Therapeutics continuously expands and refines its platform with novel cognitive, behavioral and neuromodulatory mechanisms of action and advanced data-driven tools such as artificial intelligence and machine learning. The digital therapeutics under development on Click’s platform address diverse areas of therapeutic need, including indications in psychiatry, neurology, oncology, immunology, and cardiometabolic diseases. Consistently named a best place to work, Click fosters an inclusive, diverse workforce of innovators, clinicians, scientists, researchers, designers, technologists, engineers and more, united in a common mission to provide patients everywhere access to safe and effective prescription digital therapeutics. For more information, visit www.clicktherapeutics.com and connect with us on LinkedIn.
About the Role:
We’re looking for a Director of Product Management who is passionate about growing a team of talented product managers creating products that improve health outcomes for patients. You’ll lead a team that works closely with design, engineering, and science to develop digital therapeutics that address health conditions millions of people live with every day. You will take a leadership role in improving every part of our product management process, identifying and championing the practices and processes that bring patient-centric thinking, predictability, and repeatability throughout product development, and empowering our teams to do their best work every day. You’ll bring a strong mix of product management fundamentals, research and experimentation techniques, and leadership skills providing both mentorship and people management to our growing team.
This position is based out of Click’s headquarters located in Tribeca, NYC, at the center of one of the fastest-growing digital health communities. We have a hybrid working model that consists of at least 3 days in office each week.
Responsibilities:
You’ll manage Product Management teams across the Click product portfolio establishing the processes, practices, and culture to empower teams to build effective, efficacious, and delightful products
You will work with Product Managers to drive product vision, strategy, and long term roadmaps for each portfolio product
You will coach, manage, and mentor 8-10 high performing product managers on the skills to help them further develop and achieve their long term career goals
You will focus on building a culture that elevates the team’s performance and morale and makes Click a leading place to practice product management
You will establish processes which increase the team’s effectiveness
You will deeply understand our patients and products, practicing and evangelizing patient-centric thinking in the definition of new digital therapeutics that improve the health of Click’s patients
You will work within and across teams to drive effective teamwork, communication, collaboration and commitment across multiple departments
You will advocate for and evangelize product management best practices
Qualifications:
10+ years of experience working in a product role in an agile environment for mobile products
4+ years of experience leading product management teams
High ownership and agency with a strong bias for action to create the change you wish to see
Excellent verbal and written communication skills work with peers, stakeholders, and upper management
Strong technical leadership, project management, analytical problem solving, business analysis, and troubleshooting skills
Experience translating technical concepts and solutions to non-technical and executive audiences
Passionate about improving healthcare, have experience in the space or a personal connection
You are excited and inspired by the practice of building exceptional, high performing teams.
Preferred Qualifications:
Background or previous experience in neuroscience, psychiatry, psychology, behavior change, digital health or a related field
Understanding of the US healthcare ecosystem including reimbursement and regulatory dynamics
Experience developing consumer facing products
Experience developing strong relationships with external partners
Compensation:
The base salary range for this position is between: $210,000 - $250,000. The final base salary will be dependent upon skills, experience and location. In addition to the base salary, Click Therapeutics offers an annual performance-based cash bonus and a generous equity package.
Benefits:
The role includes great benefits and is an excellent wealth-building opportunity at a fast-growing pre-IPO company in a nascent and extremely exciting space.
Competitive Salary with Annual Review | Cash Bonus | Stock Options | 5% 401(k) matching | Medical | Dental | Vision | Life Insurance | Voluntary Benefits | Unlimited PTO | Uber One | Nectar Rewards | One Medical | Fertility Support | Fitness Reimbursement | Bike Membership | Professional Development Stipend | Lunch Stipends | Parent Benefits | LinkedIn Learning | Industrious Workspaces | Commuter Subsidies | Flexible Work Arrangement | Choice of Mac or Windows | Sponsored Company Events | Office Snacks and Beverages | Much More…
Equal Employment Opportunity:
Click Therapeutics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Click Therapeutics also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Click Therapeutics in the U.S. In certain circumstances it may be advantageous to Click Therapeutics to support the application(s) for temporary visa classification and/or sponsor applications for permanent residence so that a foreign national colleague can accept or remain in a work assignment in the U. S. For certain classes of temporary visas, the resulting work authorization may be specific to Click Therapeutics and the specific job and/or work site. Click Therapeutics may at its business discretion decide to or refrain from obtaining, maintaining and/or extending the temporary visa status and/or sponsoring a colleague for permanent residency and /or employment eligibility, considering factors such as availability of qualified U.S. workers and the colleague's long-term prospects for securing lawful permanent residence, among other reasons. Employment applicants requiring immigration sponsorship must disclose, when initial application for employment is made, whether or not they are legally authorized to work for Click Therapeutics in the U.S. and, if so, whether that authorization permits them to work in the job they seek. In no case should Click Therapeutics support of a colleague's temporary visa application or sponsorship of a colleague for permanent residence be construed to guarantee success of that application or amend or otherwise invalidate the "at-will" employment relationship between the colleague and Click Therapeutics.
Recruitment Phishing Scams:
Fake job advertisements and offers are increasingly appearing on the internet. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond and report it to the Federal Trade Commission and the FBI at https://www.ic3.gov/Home/ComplaintChoice .You can also contact our team at recruitment@clicktherapeutics.com to report details of your experience.
Please be mindful of the following:
Click Therapeutics will only reach out to you through an “@clicktherapeutics.com” email address.
Other than your email address or telephone number, which you may provide via a job application portal, Click Therapeutics will never ask you to provide personally identifiable information about yourself (such as a Social Security Number or Driver’s License Number) via a messaging application (like that used on the LinkedIn platform or Microsoft Teams).
Click Therapeutics will conduct interviews face-to-face over Zoom.
All job postings will be listed on the Click Therapeutics official career page. If someone contacts you about a job or position that is not listed on the official career page, please contact the Click Therapeutics recruitment team at the contact information below.
If you have any questions regarding the validity of a recruitment inquiry or an interview, please contact the Click’s recruitment team at recruitment@clicktherapeutics.com to confirm before proceeding.
Organization Overview
America Votes works with over 400 state and national partner organizations to advance progressive policies, win elections, and protect every American's right to vote.
Since 2003, America Votes has been the common link between many of the largest and most influential issue and membership organizations in the country, serving as the coordination hub of the progressive community. America Votes' work has brought together a wide range of causes and built a unified coalition that has transformed how the progressive community works. Together, they have engaged communities across the country to take action on critical issues - from fighting for working families, defending reproductive rights, protecting the environment, and more - and mobilized millions of voters.
America Votes works year-round nationally and in more than 20 states, acting as a permanent campaign to continually advance progressive causes, modernize elections, and win elections. America Votes provides a range of services to partners, including strategic planning, advocacy and electoral campaign coordination, data tools and targeting services, and on-the-ground leadership in key states.
America Votes also works to improve election systems and fight back against efforts to suppress voters, taking the lead throughout their state network to coordinate and execute advocacy campaigns with allies to reform elections and modernize the voting process.
Racial Equity Statement
As a leader of collaborative efforts to mobilize voters, protect voting rights, and win elections, America Votes is committed to advancing racial equity within our organization and across our coalition. We acknowledge the systematic racism that permeates all facets of our society, beginning with the foundational right to vote. America Votes is also engaging with an understanding of the ways gender, sexuality and other forms of oppression intersect with race and how those relationships impact inequities faced by our staff, our partners, and the communities that we engage in our work. America Votes strives to model our commitment to racial equity through our internal and external operations, programs, and partnerships. We acknowledge the inequitable structures that continue to exist and are moving forward with a sustained commitment in time, resources and people to challenge structural racism and work towards creating a reflective organization and democracy.
Position Description
America Votes is looking for a data engineer who can help manage the databases, pipelines, and other infrastructure that America Votes uses to gather, analyze and share data across the progressive space. This person will join our new data engineering team, and work closely with the data engineering director, other data teams, and state data directors. The ideal candidate is excited about maintaining and improving our existing infrastructure, as well as willing to dream big about new tooling to help us better access and use data.
This is a permanent, full-time bargaining unit position that reports to the National Data Engineering Director.
Responsibilities
Create or maintain Airflow pipelines used to load data into our Redshift database, as well as pipelines to send data from our warehouse to partners or user-facing tools.
Collaborate with other data staff - both internally and across the movement - to build and maintain a robust data infrastructure.
Contribute to data strategy and platform feature development, including adoption of new tools and platforms.
Help maintain overall cloud infrastructure, which currently includes Amazon Redshift, s3, AWS hosted servers, and Airflow on Google Composer.
Other duties as assigned.
Qualifications
Must Haves
Meaningful experience working with databases and cloud infrastructure.
Intermediate to expert-level working experience with SQL and Python or object-oriented programming languages.
Strong interpersonal skills and a professional approach to communicating with partners, team members, and vendors.
Nice to Haves
Previous experience working or volunteering with a progressive or nonprofit organization, particularly political campaigns.
Familiarity with voter files or political tools such as NGP/VAN.
Experience creating and administering databases and other cloud infrastructure, particularly Redshift or BigQuery.
Experience with data transformation and visualization tools such as dbt (data build tool), Tableau, Looker, or Google Data Studio.
Experience using APIs, and data orchestration tools to create and maintain data pipelines.
Knowledge of containerization using tools such as Kubernetes.
Understanding of unit testing, CI/CD, and other software engineering best practices.
Experience using software version control systems such as Git.
Hiring Process
Hiring Manager Resume Review
Initial Hiring Manager Interview (30 min)
Technical Assessment (done on own time, asked to limit to 4 hours)
Final Interview with Hiring Manager and Data Team Members (60 minutes)
Reference Check
How you'll ramp
30 days: Get the overview of our data stack, understand key Python and SQL scripts in our codebase.
60 days: Understand how our national and state data staff use our data infrastructure. Contribute to internal planning conversations about our databases and airflow infrastructure.
90 days: Create and launch your first airflow DAG to load data into our data warehouse.
Location
The location for this position is flexible. Some travel and reasonable access to an airport is required. America Votes has offices located in DC and CO, FL, GA, MI, MN, NC, NH, NM, NV, OH, PA, and WI. America Votes is currently working remotely; however, if you are based in a state with an America Votes office, a hybrid approach may be possible at this time, depending on local guidance.
Compensation
The salary for this position will be between $85,000 - $90,000 and depend upon the applicant's experience . America Votes offers a competitive benefits package covering 100% of employee medical, dental, & vision insurance premiums, life insurance, long term disability coverage, monthly cell phone reimbursement, personal professional development funds, parental leave, and 401 (K) after six months of continuous service with the organization. America Votes provides a generous paid time off policy with paid vacation, unlimited sick and safe leave, paid personal days, at least 10 Federal paid holidays including Juneteenth, as well as paid organizational time off from at least December 23 to January 1.
America Votes is an equal opportunity employer committed to a diverse, inclusive and equitable workplace. America Votes does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or any other protected category under local, state or federal law. People of color, LGBTQ candidates, individuals with disabilities, and neurodivergent individuals are strongly encouraged to apply.
May 19, 2023
Full time
Organization Overview
America Votes works with over 400 state and national partner organizations to advance progressive policies, win elections, and protect every American's right to vote.
Since 2003, America Votes has been the common link between many of the largest and most influential issue and membership organizations in the country, serving as the coordination hub of the progressive community. America Votes' work has brought together a wide range of causes and built a unified coalition that has transformed how the progressive community works. Together, they have engaged communities across the country to take action on critical issues - from fighting for working families, defending reproductive rights, protecting the environment, and more - and mobilized millions of voters.
America Votes works year-round nationally and in more than 20 states, acting as a permanent campaign to continually advance progressive causes, modernize elections, and win elections. America Votes provides a range of services to partners, including strategic planning, advocacy and electoral campaign coordination, data tools and targeting services, and on-the-ground leadership in key states.
America Votes also works to improve election systems and fight back against efforts to suppress voters, taking the lead throughout their state network to coordinate and execute advocacy campaigns with allies to reform elections and modernize the voting process.
Racial Equity Statement
As a leader of collaborative efforts to mobilize voters, protect voting rights, and win elections, America Votes is committed to advancing racial equity within our organization and across our coalition. We acknowledge the systematic racism that permeates all facets of our society, beginning with the foundational right to vote. America Votes is also engaging with an understanding of the ways gender, sexuality and other forms of oppression intersect with race and how those relationships impact inequities faced by our staff, our partners, and the communities that we engage in our work. America Votes strives to model our commitment to racial equity through our internal and external operations, programs, and partnerships. We acknowledge the inequitable structures that continue to exist and are moving forward with a sustained commitment in time, resources and people to challenge structural racism and work towards creating a reflective organization and democracy.
Position Description
America Votes is looking for a data engineer who can help manage the databases, pipelines, and other infrastructure that America Votes uses to gather, analyze and share data across the progressive space. This person will join our new data engineering team, and work closely with the data engineering director, other data teams, and state data directors. The ideal candidate is excited about maintaining and improving our existing infrastructure, as well as willing to dream big about new tooling to help us better access and use data.
This is a permanent, full-time bargaining unit position that reports to the National Data Engineering Director.
Responsibilities
Create or maintain Airflow pipelines used to load data into our Redshift database, as well as pipelines to send data from our warehouse to partners or user-facing tools.
Collaborate with other data staff - both internally and across the movement - to build and maintain a robust data infrastructure.
Contribute to data strategy and platform feature development, including adoption of new tools and platforms.
Help maintain overall cloud infrastructure, which currently includes Amazon Redshift, s3, AWS hosted servers, and Airflow on Google Composer.
Other duties as assigned.
Qualifications
Must Haves
Meaningful experience working with databases and cloud infrastructure.
Intermediate to expert-level working experience with SQL and Python or object-oriented programming languages.
Strong interpersonal skills and a professional approach to communicating with partners, team members, and vendors.
Nice to Haves
Previous experience working or volunteering with a progressive or nonprofit organization, particularly political campaigns.
Familiarity with voter files or political tools such as NGP/VAN.
Experience creating and administering databases and other cloud infrastructure, particularly Redshift or BigQuery.
Experience with data transformation and visualization tools such as dbt (data build tool), Tableau, Looker, or Google Data Studio.
Experience using APIs, and data orchestration tools to create and maintain data pipelines.
Knowledge of containerization using tools such as Kubernetes.
Understanding of unit testing, CI/CD, and other software engineering best practices.
Experience using software version control systems such as Git.
Hiring Process
Hiring Manager Resume Review
Initial Hiring Manager Interview (30 min)
Technical Assessment (done on own time, asked to limit to 4 hours)
Final Interview with Hiring Manager and Data Team Members (60 minutes)
Reference Check
How you'll ramp
30 days: Get the overview of our data stack, understand key Python and SQL scripts in our codebase.
60 days: Understand how our national and state data staff use our data infrastructure. Contribute to internal planning conversations about our databases and airflow infrastructure.
90 days: Create and launch your first airflow DAG to load data into our data warehouse.
Location
The location for this position is flexible. Some travel and reasonable access to an airport is required. America Votes has offices located in DC and CO, FL, GA, MI, MN, NC, NH, NM, NV, OH, PA, and WI. America Votes is currently working remotely; however, if you are based in a state with an America Votes office, a hybrid approach may be possible at this time, depending on local guidance.
Compensation
The salary for this position will be between $85,000 - $90,000 and depend upon the applicant's experience . America Votes offers a competitive benefits package covering 100% of employee medical, dental, & vision insurance premiums, life insurance, long term disability coverage, monthly cell phone reimbursement, personal professional development funds, parental leave, and 401 (K) after six months of continuous service with the organization. America Votes provides a generous paid time off policy with paid vacation, unlimited sick and safe leave, paid personal days, at least 10 Federal paid holidays including Juneteenth, as well as paid organizational time off from at least December 23 to January 1.
America Votes is an equal opportunity employer committed to a diverse, inclusive and equitable workplace. America Votes does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or any other protected category under local, state or federal law. People of color, LGBTQ candidates, individuals with disabilities, and neurodivergent individuals are strongly encouraged to apply.
Senior Director of Consulting Services - Process, Kiwi Line of Business – Consulting Services (Remote)
The Senior Director of Consulting Services leads a team of Financial Engineers in developing and implementing process re-engineering and systems implementations.
Essential Responsibilities:
Service Delivery
Lead best practice review projects.
Ensure high and consistent quality services across all clients and services.
Manage the value-added reseller (VAR) relationship with related application vendors.
Lead consulting projects and ongoing client engagements within budget and time.
Project manage best practice review (BPR) and other process re-engineering projects.
Develop and implement technology initiatives at clients.
Conduct interviews with the client staff, assist in reviewing accounting procedures and processes (system walkthroughs), and suggest changes to processes based on analysis, technology, and best practices.
Manage client expectations as defined in the engagement contract and workplan.
Advise clients on rolling out people, process, and technology changes.
Advise clients on best practices in configuring their financial management software systems and assist with installation, maintenance, and troubleshooting.
Identify opportunities to support the client as an advisor.
Set, measure, and communicate expectations with the client team and Kiwi Partners Managers/Directors.
Understand, manage, and monitor workflow and scope as prescribed in the client Engagement Letter.
Effectively project manage by reviewing project scope, time, risks, communication and managing project deliverables and meetings.
Oversee client engagements, including managing staff resources and budget goals.
Serve as the client’s main point of contact and lead the engagement.
Professional Development
Research technology tools and applications; stay abreast of industry developments.
Stay up-to-date with internal control compliance and ensure all team members and clients are informed especially as it relates to new accounting pronouncements and regulations.
Stay up-to-date on accounting and technical pronouncements, developments, and trends.
Talent Management
Recruit, supervise, and develop team members.
Coach and mentor staff and team members and provide input on staff evaluations.
Business Development
Assist Kiwi management with developing and implementing strategic goals for the organization.
Identify opportunities for potential revenue increases and product lines of business.
Assist in developing standardized tools – people, processes, and systems for implementation at clients.
Serve as a change agent as it relates to identifying and recommending the introduction of company policies and internal business pivots and opportunities.
Assist in setting revenue goals.
Participate in pitches, proposals, and client engagement processes when applicable.
To be successful in this role you’ll need:
Bachelor’s degree, Graduate degree preferred
Minimum 8 – 10+ years of relevant professional experience to include:
6 – 8 years of progressive consulting experience.
4 – 6 years of progressive accounting experience.
4 – 6 years of leadership within a professional services position.
Experience with one or more of the following:
Working in multiple work environments.
Balancing the needs of several clients.
Working independently as well as collaboratively.
Knowledge and familiarity of accounting principles and practices including:
Accounting systems, internal controls, and implementing control improvements.
Various accounting software programs, such as Quickbooks and Sage Intacct, plus experience with chart of accounts and converting data from different applications.
Knowledge and experience with:
Documenting and conducting client intake interviews.
Assessing, improving, and implementing internal controls.
Client relationship management.
Proficient knowledge of various systems including:
Office 365
Power BI
Power Pivot
SharePoint
Teams
Planner
Other Highly Preferred Knowledge, Skills and Experience and Key Characteristics
Prior experience in a small non-for-profits, startup, or unstructured environment.
Sage Intacct Implementation Specialist.
Experience with nonprofit accounting.
About Kiwi Partners / Arabella Advisors
Our firm helps foundations, philanthropists and investors who are serious about impact, achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, we are also a certified B Corporation. About Consulting Services
Our Commitment to Diversity, Equity, and Inclusion (DEI) Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Kiwi / Arabella and read our official DEI statement.
Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector.
Durham: $110,000-$137,000
Chicago: $115,000-$143,000
Washington, DC: $122,000-$152,000
New York & San Francisco: $132,000-165,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance - On average we pay 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off - 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
Working with Us
This position is open to candidates who wish to be based out of our office locations in New York, Washington DC, Chicago, Durham, and San Francisco. We are also open to permanently remote workers based in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin. Please note that all our five offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after your initial onboarding, you will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more.
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work for us and why you’re qualified for this specific job. We are an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While we are open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and, except in rare circumstances considered on a case-by-case basis, all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
Mar 02, 2023
Full time
Senior Director of Consulting Services - Process, Kiwi Line of Business – Consulting Services (Remote)
The Senior Director of Consulting Services leads a team of Financial Engineers in developing and implementing process re-engineering and systems implementations.
Essential Responsibilities:
Service Delivery
Lead best practice review projects.
Ensure high and consistent quality services across all clients and services.
Manage the value-added reseller (VAR) relationship with related application vendors.
Lead consulting projects and ongoing client engagements within budget and time.
Project manage best practice review (BPR) and other process re-engineering projects.
Develop and implement technology initiatives at clients.
Conduct interviews with the client staff, assist in reviewing accounting procedures and processes (system walkthroughs), and suggest changes to processes based on analysis, technology, and best practices.
Manage client expectations as defined in the engagement contract and workplan.
Advise clients on rolling out people, process, and technology changes.
Advise clients on best practices in configuring their financial management software systems and assist with installation, maintenance, and troubleshooting.
Identify opportunities to support the client as an advisor.
Set, measure, and communicate expectations with the client team and Kiwi Partners Managers/Directors.
Understand, manage, and monitor workflow and scope as prescribed in the client Engagement Letter.
Effectively project manage by reviewing project scope, time, risks, communication and managing project deliverables and meetings.
Oversee client engagements, including managing staff resources and budget goals.
Serve as the client’s main point of contact and lead the engagement.
Professional Development
Research technology tools and applications; stay abreast of industry developments.
Stay up-to-date with internal control compliance and ensure all team members and clients are informed especially as it relates to new accounting pronouncements and regulations.
Stay up-to-date on accounting and technical pronouncements, developments, and trends.
Talent Management
Recruit, supervise, and develop team members.
Coach and mentor staff and team members and provide input on staff evaluations.
Business Development
Assist Kiwi management with developing and implementing strategic goals for the organization.
Identify opportunities for potential revenue increases and product lines of business.
Assist in developing standardized tools – people, processes, and systems for implementation at clients.
Serve as a change agent as it relates to identifying and recommending the introduction of company policies and internal business pivots and opportunities.
Assist in setting revenue goals.
Participate in pitches, proposals, and client engagement processes when applicable.
To be successful in this role you’ll need:
Bachelor’s degree, Graduate degree preferred
Minimum 8 – 10+ years of relevant professional experience to include:
6 – 8 years of progressive consulting experience.
4 – 6 years of progressive accounting experience.
4 – 6 years of leadership within a professional services position.
Experience with one or more of the following:
Working in multiple work environments.
Balancing the needs of several clients.
Working independently as well as collaboratively.
Knowledge and familiarity of accounting principles and practices including:
Accounting systems, internal controls, and implementing control improvements.
Various accounting software programs, such as Quickbooks and Sage Intacct, plus experience with chart of accounts and converting data from different applications.
Knowledge and experience with:
Documenting and conducting client intake interviews.
Assessing, improving, and implementing internal controls.
Client relationship management.
Proficient knowledge of various systems including:
Office 365
Power BI
Power Pivot
SharePoint
Teams
Planner
Other Highly Preferred Knowledge, Skills and Experience and Key Characteristics
Prior experience in a small non-for-profits, startup, or unstructured environment.
Sage Intacct Implementation Specialist.
Experience with nonprofit accounting.
About Kiwi Partners / Arabella Advisors
Our firm helps foundations, philanthropists and investors who are serious about impact, achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, we are also a certified B Corporation. About Consulting Services
Our Commitment to Diversity, Equity, and Inclusion (DEI) Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Kiwi / Arabella and read our official DEI statement.
Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector.
Durham: $110,000-$137,000
Chicago: $115,000-$143,000
Washington, DC: $122,000-$152,000
New York & San Francisco: $132,000-165,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance - On average we pay 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off - 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
Working with Us
This position is open to candidates who wish to be based out of our office locations in New York, Washington DC, Chicago, Durham, and San Francisco. We are also open to permanently remote workers based in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin. Please note that all our five offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after your initial onboarding, you will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more.
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work for us and why you’re qualified for this specific job. We are an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While we are open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and, except in rare circumstances considered on a case-by-case basis, all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
Organizational Relationships
This position reports to the Chief Operating Officer and works closely with Production, Engineering, Promotion, and News Directors. Cooperation with the Sales Department is important for commercial sales of all news content, innovative sponsorships, and special events.
Performance Indicators
The position bonus and will be based on a combination of the following KPIs
Digital and Linear Audience Growth: rating, unique visitors, video views, owned database (audience information)
Cost and expense budget management
Monetization goals of the news department
Project innovation and product differentiation.
Revenue goal for the U.S. Media Groups’ TV division
Required Skills & Experience
Broadcast journalism degree from accredited four-year college/university or equivalent experience
Minimum ten years’ experience in all facets of television news production, writing, editing, camera operations and reporting
Minimum five years’ experience in a medium to large market directing a news department
Bilingual, Spanish and English, both written and oral
Possess excellent news judgment to lead our daily news coverage across all media platforms
Possess excellent leadership and team building skills
Ability to develop roadmap strategy
Ability to work in a high-pressure environment
Working knowledge of studio equipment, cameras teleprompter, lighting and audio
Strong ability to develop and maintain rapport with community
Bi-cultural experience and connections with 1st, 2nd and 3rd generation US Hispanics, especially with the Mexican market, in order to maximize content quality
Capacity to Ability to monitor competition and industry trends with particular emphasis on new media such as social networking and innovative news gathering techniques and equipment.
Ability to work closely with operational department heads
Eligibility Requirements
Must be willing to work from our office in Los Angeles, CA
Employment/education will be verified
Applicants must be currently authorized to work in the United States on a full-time basis
Entravision is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees.
Entravision Communications is an Equal Opportunity Employer. We encourage women and minorities to apply.
Aug 23, 2022
Full time
Organizational Relationships
This position reports to the Chief Operating Officer and works closely with Production, Engineering, Promotion, and News Directors. Cooperation with the Sales Department is important for commercial sales of all news content, innovative sponsorships, and special events.
Performance Indicators
The position bonus and will be based on a combination of the following KPIs
Digital and Linear Audience Growth: rating, unique visitors, video views, owned database (audience information)
Cost and expense budget management
Monetization goals of the news department
Project innovation and product differentiation.
Revenue goal for the U.S. Media Groups’ TV division
Required Skills & Experience
Broadcast journalism degree from accredited four-year college/university or equivalent experience
Minimum ten years’ experience in all facets of television news production, writing, editing, camera operations and reporting
Minimum five years’ experience in a medium to large market directing a news department
Bilingual, Spanish and English, both written and oral
Possess excellent news judgment to lead our daily news coverage across all media platforms
Possess excellent leadership and team building skills
Ability to develop roadmap strategy
Ability to work in a high-pressure environment
Working knowledge of studio equipment, cameras teleprompter, lighting and audio
Strong ability to develop and maintain rapport with community
Bi-cultural experience and connections with 1st, 2nd and 3rd generation US Hispanics, especially with the Mexican market, in order to maximize content quality
Capacity to Ability to monitor competition and industry trends with particular emphasis on new media such as social networking and innovative news gathering techniques and equipment.
Ability to work closely with operational department heads
Eligibility Requirements
Must be willing to work from our office in Los Angeles, CA
Employment/education will be verified
Applicants must be currently authorized to work in the United States on a full-time basis
Entravision is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees.
Entravision Communications is an Equal Opportunity Employer. We encourage women and minorities to apply.
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description:
Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.
Responsibilities:
Have a global vision of customer support
Diversify team to provide excellent support to all our users around the world
Coordinate and unify the different teams of customer support
Guarantee response time and best-in-class quality customer support responses
Develop and implement methods to quantify customer issues, doubts, and common questions
Deliver reports to Product team to improve UX and reduce workload for the CS team
Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
Draft and implement the department’s budget
Ensure consistent execution of our Support objectives as measured by a variety of KPIs
Manage escalation of critical customer issues
Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
Oversee team management to ensure target performance and quality levels are met while promoting individual professional growth and a positive, fun work environment
Own global strategy for time zone handoff, operational delivery, and measurement
Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
Recruit, interview, hire, and train departmental supervisory staff
Provide constructive and timely performance evaluations
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with customer service software, databases and tools
Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
Adaptability to change
Awareness of industry trends and applications
High-speed internet connection
Education and Experience:
5+ years of experience building and leading world class global support teams with high impact results
Experience in a high-growth SaaS company preferred
Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
Previous experience with managing, coaching and developing teams across different locations, cultures and countries
Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
May 09, 2022
Full time
Description:
Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.
Responsibilities:
Have a global vision of customer support
Diversify team to provide excellent support to all our users around the world
Coordinate and unify the different teams of customer support
Guarantee response time and best-in-class quality customer support responses
Develop and implement methods to quantify customer issues, doubts, and common questions
Deliver reports to Product team to improve UX and reduce workload for the CS team
Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
Draft and implement the department’s budget
Ensure consistent execution of our Support objectives as measured by a variety of KPIs
Manage escalation of critical customer issues
Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
Oversee team management to ensure target performance and quality levels are met while promoting individual professional growth and a positive, fun work environment
Own global strategy for time zone handoff, operational delivery, and measurement
Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
Recruit, interview, hire, and train departmental supervisory staff
Provide constructive and timely performance evaluations
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with customer service software, databases and tools
Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
Adaptability to change
Awareness of industry trends and applications
High-speed internet connection
Education and Experience:
5+ years of experience building and leading world class global support teams with high impact results
Experience in a high-growth SaaS company preferred
Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
Previous experience with managing, coaching and developing teams across different locations, cultures and countries
Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at http://www.siriusxm.com/careers . The Director, Library and Archives leads a team responsible for the organization, storage and access to the programming assets of all SiriusXM’s programming divisions. This hire will help guide Sirius XM’s improved distribution of high value content. This position’s primary role is focused on the development and maintenance of tools and systems that allow internal stakeholders ease-of-access and supports maximized usage of exclusive content. Collaborating across corporate departments, this role represents the programming team in all matters associated with storage of, and access to, content.
Duties and Responsibilities:
Manages team of librarians and archivists responsible for the cataloguing of exclusive audio content as well as the affixing of metadata intended to power improved access for internal stakeholders
Collaborates with Broadcast Engineering and Operations, and Business Intelligence to ensure the access and delivery of reporting royalties metadata
Develops and provides training and guidance on best practices, as well as technical support related to access and discovery of programming content
Creates new systems designed to automate and/or improve routine processes and workflows
Identifies existing and emerging needs for new applications or systems and proposes and leads development of application solutions
Develops, maintains and supports web-based archive and rights management applications
Partners with Programming teams to identify and deliver high value content to stakeholders
Oversees the proper storage and labeling of archival audio assets
Creates and maintains programming reports using SQL and other scripting languages from the Digital Asset Management system (Galaxy)
Performs daily review and reporting of ingested content
Manages the storage and access to the physical media collection of programming content
Supervisory Responsibilities:
Responsible for the hiring, training, and oversight of the Library and Archives team.
Minimum Qualifications:
Bachelor’s degree in Communications Studies or equivalent degree and or work experience
At least 5 years experience supporting an integrated library system or Digital Asset Management system
Experience in broadcast, media, or entertainment preferred
Requirements and General Skills:
Excellent written and verbal communication skills.
Ability to work independently and in a team environment.
Ability to pay attention to details and be organized.
Ability to project professionalism over the phone and in person.
Commitment to “internal client” and customer service principles.
Willingness to take initiative and to follow through on projects.
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
Good public speaking and presentation skills.
Interpersonal skills and ability to interact and work with staff at all levels.
Must have legal right to work in the U.S.
Technical Skills:
Experience in database development and interface design
Proficiency with SQL and SQL scripting, Linux operating system, PERL scripting and HTML
Previous experience with Dalet Galaxy preferred.
Thorough knowledge of MS-Office Suite (Excel and Powerpoint, in particular)
More details about our company benefits can be found https://jobs.jobvite.com/siriusxm/p/cultureanddiversity !
Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Oct 04, 2021
Full time
SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at http://www.siriusxm.com/careers . The Director, Library and Archives leads a team responsible for the organization, storage and access to the programming assets of all SiriusXM’s programming divisions. This hire will help guide Sirius XM’s improved distribution of high value content. This position’s primary role is focused on the development and maintenance of tools and systems that allow internal stakeholders ease-of-access and supports maximized usage of exclusive content. Collaborating across corporate departments, this role represents the programming team in all matters associated with storage of, and access to, content.
Duties and Responsibilities:
Manages team of librarians and archivists responsible for the cataloguing of exclusive audio content as well as the affixing of metadata intended to power improved access for internal stakeholders
Collaborates with Broadcast Engineering and Operations, and Business Intelligence to ensure the access and delivery of reporting royalties metadata
Develops and provides training and guidance on best practices, as well as technical support related to access and discovery of programming content
Creates new systems designed to automate and/or improve routine processes and workflows
Identifies existing and emerging needs for new applications or systems and proposes and leads development of application solutions
Develops, maintains and supports web-based archive and rights management applications
Partners with Programming teams to identify and deliver high value content to stakeholders
Oversees the proper storage and labeling of archival audio assets
Creates and maintains programming reports using SQL and other scripting languages from the Digital Asset Management system (Galaxy)
Performs daily review and reporting of ingested content
Manages the storage and access to the physical media collection of programming content
Supervisory Responsibilities:
Responsible for the hiring, training, and oversight of the Library and Archives team.
Minimum Qualifications:
Bachelor’s degree in Communications Studies or equivalent degree and or work experience
At least 5 years experience supporting an integrated library system or Digital Asset Management system
Experience in broadcast, media, or entertainment preferred
Requirements and General Skills:
Excellent written and verbal communication skills.
Ability to work independently and in a team environment.
Ability to pay attention to details and be organized.
Ability to project professionalism over the phone and in person.
Commitment to “internal client” and customer service principles.
Willingness to take initiative and to follow through on projects.
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
Good public speaking and presentation skills.
Interpersonal skills and ability to interact and work with staff at all levels.
Must have legal right to work in the U.S.
Technical Skills:
Experience in database development and interface design
Proficiency with SQL and SQL scripting, Linux operating system, PERL scripting and HTML
Previous experience with Dalet Galaxy preferred.
Thorough knowledge of MS-Office Suite (Excel and Powerpoint, in particular)
More details about our company benefits can be found https://jobs.jobvite.com/siriusxm/p/cultureanddiversity !
Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Entravision is the leading and most trusted local news content organization targeting spanish speaking hispanics in the US and is searching for a forward-looking VP of News Operations, Community Empowerment and Engagement, to drive brand, generate innovative ideas, and formulate strategies to future-proof Entravision’s leadership position across its multiple media platforms.
We are looking for a team leader with the highest level of news judgment, journalistic integrity, and people management skills. The candidate must also be a community-centric content expert, who fully understands the integrated role of digital and non-linear distribution platforms while also nurturing the development of engaged communities and audience data & information.
The ideal candidate will supervise and coordinate Entravision’s news operations, staff and all daily news activities in a manner that will produce quality and engaging content using all available resources in an efficient and cost-effective manner. He/she will recruit, onboard, manage, lead and motivate an experienced group of local news directors, editorial team and work closely with production, sales, engineering, audio, reporters, and digital staff. Qualified candidates must also demonstrate knowledge of current local, national, and international events.
Job Responsibilities
1. Structure: Define and update the team structure, job descriptions and performance indicators of the news organization. Deliver an updated Org-Chat every quarter. Comply with the company's human resources hiring, recruiting, onboarding and personnel review system established by the Corporate Human Resources operation and IT protocols.
2. Content Operation; Define and document the editorial line and map out coverage strategies that are compatible with our station’s image, goals and brand and advise our local markets news directors. Establish processes and protocols to develop differentiated content, create unique value added services, react to LIVE events, elections and critical social affairs and maintain cohesive quality across stations. Comply with the broadcasting policies, brand identity, logos and visual guidelines as established by the company.
Manage content alliances, fees, syndication and partnerships in order to reduce costs and expenses and enhance productivity.
3. Digital Operation; Define strategy and lead the operation that will lead to Entravision´s news presence on the web, earned-media and direct-to-audience communication.
4. Audience rating and engagement; To master online and offline audience metrics as frequent as available in order to maximize audience reach, understanding and engagement.
5. Budget and Planning; Develop a News operating budget (including personnel, 3rd party agencies, etc.) and keep expenses within guidelines under the proper timing and templates provided by the Financial Office.
6. Reporting; Provide a weekly and monthly business review report to the Chief Operating Officer, develop meeting minutes and follow up protocols while using company templates. To advise and update the operation department heads on news operations and issues as well as weekly manager meetings to ensure open communications within our organization
7. Promotions & Traffic . Plan and execute the internal promotion strategy and execution together with the sales marketing department and the Traffic team. Define and recommend the brand identity of the news operation to the COO.
8. Monetization . The position should establish, active and fruitful relationship with the Revenue Office in order to actively find ways to generate revenue, find synergies and increase the quality of our client first, audience first strategy.
Organizational Relationships
This position reports to the Chief Operating Officer and works closely with Production, Engineering, Promotion, and News Directors. Cooperation with the Sales Department is important for commercial sales of all news content, innovative sponsorships, and special events.
Performance Indicators
The position bonus and will be based on a combination of the following KPIs
1. Digital and Linear Audience Growth: rating, unique visitors, video views, owned database (audience information)
2. Cost and expense budget management
3. Monetization goals of the news department
4. Project innovation and product differentiation.
Required Skills & Experience
1. Broadcast journalism degree from accredited four-year college/university or equivalent experience
2. Minimum ten years’ experience in all facets of television news production, writing, editing, camera operations and reporting
3. Minimum five years’ experience in a medium to large market directing a news department
4. Bilingual, Spanish and English, both written and oral
5. Possess excellent news judgment to lead our daily news coverage across all media platforms
6. Possess excellent leadership and team building skills
7. Ability to develop roadmap strategy
8. Ability to work in a high-pressure environment
9. Working knowledge of studio equipment, cameras teleprompter, lighting and audio
10. Strong ability to develop and maintain rapport with community
11. Bi-cultural experience and connections with 1st, 2nd and 3rd generation US Hispanics, especially with the Mexican market, in order to maximize content quality
12. Capacity to Ability to monitor competition and industry trends with particular emphasis on new media such as social networking and innovative news gathering techniques and equipment.
13. Ability to work closely with operational department heads
Eligibility Requirements
1. Must be willing to work from our office in Los Angeles, CA
2. Employment/education will be verified
3. Applicants must be currently authorized to work in the United States on a full-time basis
Entravision is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees.
Entravision Communications is an Equal Opportunity Employer. We encourage women and minorities to apply.
Jul 06, 2021
Full time
Entravision is the leading and most trusted local news content organization targeting spanish speaking hispanics in the US and is searching for a forward-looking VP of News Operations, Community Empowerment and Engagement, to drive brand, generate innovative ideas, and formulate strategies to future-proof Entravision’s leadership position across its multiple media platforms.
We are looking for a team leader with the highest level of news judgment, journalistic integrity, and people management skills. The candidate must also be a community-centric content expert, who fully understands the integrated role of digital and non-linear distribution platforms while also nurturing the development of engaged communities and audience data & information.
The ideal candidate will supervise and coordinate Entravision’s news operations, staff and all daily news activities in a manner that will produce quality and engaging content using all available resources in an efficient and cost-effective manner. He/she will recruit, onboard, manage, lead and motivate an experienced group of local news directors, editorial team and work closely with production, sales, engineering, audio, reporters, and digital staff. Qualified candidates must also demonstrate knowledge of current local, national, and international events.
Job Responsibilities
1. Structure: Define and update the team structure, job descriptions and performance indicators of the news organization. Deliver an updated Org-Chat every quarter. Comply with the company's human resources hiring, recruiting, onboarding and personnel review system established by the Corporate Human Resources operation and IT protocols.
2. Content Operation; Define and document the editorial line and map out coverage strategies that are compatible with our station’s image, goals and brand and advise our local markets news directors. Establish processes and protocols to develop differentiated content, create unique value added services, react to LIVE events, elections and critical social affairs and maintain cohesive quality across stations. Comply with the broadcasting policies, brand identity, logos and visual guidelines as established by the company.
Manage content alliances, fees, syndication and partnerships in order to reduce costs and expenses and enhance productivity.
3. Digital Operation; Define strategy and lead the operation that will lead to Entravision´s news presence on the web, earned-media and direct-to-audience communication.
4. Audience rating and engagement; To master online and offline audience metrics as frequent as available in order to maximize audience reach, understanding and engagement.
5. Budget and Planning; Develop a News operating budget (including personnel, 3rd party agencies, etc.) and keep expenses within guidelines under the proper timing and templates provided by the Financial Office.
6. Reporting; Provide a weekly and monthly business review report to the Chief Operating Officer, develop meeting minutes and follow up protocols while using company templates. To advise and update the operation department heads on news operations and issues as well as weekly manager meetings to ensure open communications within our organization
7. Promotions & Traffic . Plan and execute the internal promotion strategy and execution together with the sales marketing department and the Traffic team. Define and recommend the brand identity of the news operation to the COO.
8. Monetization . The position should establish, active and fruitful relationship with the Revenue Office in order to actively find ways to generate revenue, find synergies and increase the quality of our client first, audience first strategy.
Organizational Relationships
This position reports to the Chief Operating Officer and works closely with Production, Engineering, Promotion, and News Directors. Cooperation with the Sales Department is important for commercial sales of all news content, innovative sponsorships, and special events.
Performance Indicators
The position bonus and will be based on a combination of the following KPIs
1. Digital and Linear Audience Growth: rating, unique visitors, video views, owned database (audience information)
2. Cost and expense budget management
3. Monetization goals of the news department
4. Project innovation and product differentiation.
Required Skills & Experience
1. Broadcast journalism degree from accredited four-year college/university or equivalent experience
2. Minimum ten years’ experience in all facets of television news production, writing, editing, camera operations and reporting
3. Minimum five years’ experience in a medium to large market directing a news department
4. Bilingual, Spanish and English, both written and oral
5. Possess excellent news judgment to lead our daily news coverage across all media platforms
6. Possess excellent leadership and team building skills
7. Ability to develop roadmap strategy
8. Ability to work in a high-pressure environment
9. Working knowledge of studio equipment, cameras teleprompter, lighting and audio
10. Strong ability to develop and maintain rapport with community
11. Bi-cultural experience and connections with 1st, 2nd and 3rd generation US Hispanics, especially with the Mexican market, in order to maximize content quality
12. Capacity to Ability to monitor competition and industry trends with particular emphasis on new media such as social networking and innovative news gathering techniques and equipment.
13. Ability to work closely with operational department heads
Eligibility Requirements
1. Must be willing to work from our office in Los Angeles, CA
2. Employment/education will be verified
3. Applicants must be currently authorized to work in the United States on a full-time basis
Entravision is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees.
Entravision Communications is an Equal Opportunity Employer. We encourage women and minorities to apply.