***As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment.****
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs.
We are currently seeking a Donor Resources Specialist (Bethesda, MD) to work in our Bethesda, MD office. This position will work 8:00am to 4:30pm Monday through Friday, and some weekends and evenings will be required during times of business need.
The Donor Resources Specialist will function as a liaison between sponsor groups and donor recruitment staff. Serves as primary inside sales support for assigned Donor Recruitment District. Provide system support to assigned district to include confirmation of upcoming blood drives. Produce confidential correspondence and inter-departmental communications, handle incoming calls, distribute incoming and outgoing mail, coordinate meeting arrangements and regular correspondence with sponsors. Ensure district has appropriate sales collateral and blood drive collateral kits. Provide support, development and/or leadership guidance to all volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
Confirms all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicates details (refreshment requests, hold dates, hours of operation, staffing, directions, volunteer needs, collateral materials needed, special equipment and cancellations) to production planning staff to help ensure success of the blood collection effort.
Serves as a liaison between the customer and the appropriate staff.
Handles customer inquiries and requests in a professional, courteous, helpful and timely manner.
Prepares and maintains all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity.
Assists team in system data integrity. Using approved templates and/or campaign materials, may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers) to include location, date, time, goal, etc.
Provides review and initiates applicable follow up for the Print Cost Model and exceptions process.
Sends blood drive confirmations to blood drive coordinators/blood drive sponsors and ARC Chapters on an annual, semi-annual and/or quarterly basis.
Sends thank you notes to customers to help ensure the prospect for future customer activity with ARCB Handles all inside sales support for assigned Recruitment District team. Includes management of the donor pre-sign up process, CRM Status Report review, and DRMS Condensed Report review with Reps for accuracy.
May manage High School scholarship tracking and check requests. May manage inventory and distribution of donor premiums/giveaway items. Assists in orientation for new team members.
Prefer candidates with Customer Service or Telemarketing background.
50% of your time will be recruitment with existing donors
30 % will be donor registration for various donation sites and administrative work.
20% of their time will be spent doing community outreach and spending time going out to businesses to talk about the various blood services programs we have.
Prefer candidates with apheresis recruitment experience.
Scope: Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contacts are typically within department and occasionally outside of organization.
Education: High School or equivalent required.
Experience: Minimum 3 years related experience or equivalent combination of education and related experience required.
Management Experience: N/A
Skills and Abilities: Basic knowledge of computer office products, word processing, spreadsheet, database and presentation applications highly desirable. Must possess outstanding organizational and communication skills. Effective problem-solving skills in managing multiple priorities. A current valid driver's license and good driving record is required. Ability to work on a team.
Travel: May be required to travel to sites throughout the region to meet with potential donor groups.
* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
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