Program Coordinator - Process

WHO WE ARESER-Jobs is a nonprofit community organization that educates and equips people in the Texas Gulf Coast Region who come from low-income backgrounds or who have significant barriers to employment.  We believe the power and purpose of work can transform lives and communities.  SER is the Spanish verb, “to be,” so that is exactly what we impart on the people we serve - that they can be whatever they want “to be.”

• Brighter Futures:  We empower our clients “to be” the best they can, and “to be” in the career path that fits their talents and interests.
• Better Opportunities: SER engages employers in strong-growth industries “to be” an opportunity of a lifetime to someone who needs a second chance (or maybe even a first).
• Bigger Network: We aim “to be” in strong partnerships with complementary organizations throughout the communities we serve.

VISION
To be the premier workforce opportunity provider in the Texas Gulf Coast Region.

MISSION STATEMENT
To help individuals from low-income communities transform their lives through education, training employment, and financial empowerment services.

VALUES
Accountability ~ Innovation ~ Respect ~ Excellence ~ Equality

                                                                                                       ABOUT THE POSITION

Job Title:  Program Coordinator - Process
FLSA Status:  Exempt
Department:  Programs
Reports To:  Assistant Director of Programs
Typical Workdays:  Monday – Friday; some evenings and weekends
Typical Work Hours:  8:00 a.m. to 5:00 p.m.
Overtime Required:  N/A

Education:  Associate’s degree in a field appropriate to the area of assignment.  Bachelor's degree preferred PLUS
Related Experience:  Minimum of 2 years of Program Coordinator experience OR an equivalent combination of progressively responsible Program Coordinator experience and college course work from which comparable knowledge, skills, and abilities have been achieved.
Training:  N/A
Licenses & Certifications:  N/A

POSITION SUMMARY
The Program Coordinator - Process, is responsible for the implementation, execution, and completion of specific programs and projects ensuring consistency with Company strategy, commitments, and goals.  This position coordinates activities and functions of a designated grant or contract to ensure that goals and objectives are accomplished in accordance with established priorities, time limitations, funding limitations, or other specifications.

ESSENTIAL FUNCTIONS
        COORDIATION DUTIES

• Contribute to the development of strategic plans and internal processes to increase the efficiency and effectiveness of program efforts.
• Work closely with program staff to identify target client populations and develop strategies to best promote SER-Jobs’ services to those groups.
• Assist with planning and organizing programs, services, and activities as well as carry out important operational duties.
• Provide connectivity for clients and maintain relationships using judgment and discretion.
• Identify gaps and opportunities for SER-Jobs’ programs and services.
• Deliver timely results of scheduled tasks and coordinate with various team members.
• Work under and closely with the Director and/or Assistant Director for the designated program area but will also interface broadly across a wide spectrum of organization staff at all levels as well as external stakeholders.  This may include current and former clients, current and potential community and employer partners, general public, etc.
• Confer with and advise staff, program participants, and others to provide technical advice and assistance, problem-solving, answers to questions, and policy/grant/contract interpretation.  Refers to appropriate subject matter expert when unable to respond.
• Coordinate activities of the program and specific grant/contract with inter-related activities of other program areas and grants/contracts, departments, or staff to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications.
• Prepare periodic reports, executive summaries, statements, records, etc. on program activities, progress, status, or other variables for management upon request.
• Review applications or other program documents independently or in conjunction with supervisor to determine eligibility, acceptance, etc. or make decision pertaining to the program.
• Recruit program participants utilizing the most appropriate promotional or marketing methods.
• Interact and liaise with program participants, employer and community partners, and other external stakeholders in facilitating program objectives.
• Perform program specific duties in compliance with the policies and procedures governing the program and ensure that it is operating at maximum capacity and efficiency.
• Participate in solicitation of funding requests from outside sponsors.
• Create presentations, summaries, and other helpful materials to ensure better communication and company-wide understanding of the program.
• Manage deadlines and progress across the team to ensure deliverables are met on time and within budget.
• Collect and analyze feedback from program participants to gauge satisfaction and success.
• Maintain accurate and complete records as required.  Maintain quality and timely data entry per grant specifications.
• Actively participate in regular staff meetings and staff trainings and accept the responsibility for aiding the development of positive team relationships.
• Provide support, as needed, to other core programs, including cross-training in other service areas.  Assist with special projects and other tasks deemed necessary to achieve overall goals and to operate a successful program.
• Refer clients to other community partners or agencies to address personal, social and behavioral concerns.
• Able to deescalate situations while keeping the best interest of all stakeholders focused on the mission of SERJobs and its partners.
• Other duties as assigned.

       PROCESS DUTIES

• Research and gain full understanding of SER-Jobs’ programs as well as its target outcomes.
• Develop and schedule program work and determine priorities in accordance with grant/contract specifications and funding limitations.
• Analyze the program and follow-up to verify quality and to ensure activities and services achieve stated objectives and outcomes.  Revise program goals and objectives to meet the changing needs of program participants.
• Other duties as assigned.

QUALIFICATIONS

• Previous experience as an effective program coordinator or relevant position.
• Demonstrated solid knowledge of and extensive experience with job development procedures.
• Proven track record of establishing the trusted partner relationship required to raise awareness, and in determining how employer partners and SER-Jobs can establish a reciprocal relationship.
• Experience with and knowledge of budgeting, bookkeeping, and reporting.
• Must be technically savvy with demonstrated proficiency in Microsoft Office.
• Exceptional verbal and written communication skills.
• Excellent time-management and organizational skills with a keen focus on attention to details.
• Demonstrated ability to work with diverse and multi-disciplinary teams.
• Excellent knowledge of SER-Jobs workforce training opportunities and programs.
• Demonstrated ability to be well-organized and to delegate work where appropriate.
• Must consistently demonstrate strong leadership and interpersonal skills.
• Natural talent for formulating and implementing innovative ideas for promoting SER-Jobs.
• Good business acumen with excellent networking and public speaking skills.
• Ability to work independently but within a strategic framework.
• Must be able to handle information in a confidential manner.
• Proactive thinker who identifies issues and proposes solutions.
• Valid driver license – some travel required.

Reasonable accommodations will be made to ensure that the essential job functions can be performed and not hinder the employee’s performance due to physical, mental, or emotional impairment, and does not cause undue hardship for the Company.