Customer Service Representative Part-Time (Bilingual in Spanish)

  • Avita
  • Rock Hill, SC
  • Aug 17, 2021
Part time CSR Customer Service Entry Level Health Care Pharmaceutical

Job Description

Job Description

At Avita, you can Be the care.

Imagine being with a company where compassionate care is at the heart of everything we do.

Welcome to Avita! We empower our team members to Be the care for our patients, partners and for each other.


About us: 

As the largest independent nationwide provider of pharmacy services for Ryan White/STI Grantees, AIDS Service Organizations, and Federally Qualified Health Centers, Avita provides individually focused pharmacy services, support, and advocacy for our patients and covered entity partners. Our vision is to unlock the full potential of health.  In 2021, we received a score of 100 on the Human Rights Campaign Foundation’s Corporate Equality Index designating Avita as one of the Best Places to Work for LGBTQ Equality.


About the role: 

We are looking for creative, caring, and innovative self-starters who embrace diversity and care deeply for underserved communities. We seek candidates who have an ability to galvanize people around new ideas and can drive projects through to completion. Most importantly, we look for new team members who embody our values of Compassion, Collaboration, and Resourcefulness and who strive to do what is right for our patients and our partners.

We are seeking a Customer Service Representative to assist patients with picking up their medications as well as check out the medications through the Point of Sale (POS) system.


What you will be doing:

  • Maintaining a positive, empathetic, and professional attitude toward patients at all times.
  • Provide excellent customer service by acknowledging, assisting and showing compassion toward our patients
  • Operate the cash register using the POS system
  • Balance drawer accurately each day
  • Ensure that daily deposits are properly and timely carried out for all POS registers
  • Accept prescription orders and evaluating information for completeness and accuracy
  • Communicate effectively with the team including technicians and pharmacists
  • Work with the drive-thru team both inside and outside
  • Coordinate and track daily local deliveries
  • Multitask in a fast-paced environment with several computer programs and patients
  • Quickly learn several pharmacy programs
  • Part-Time work schedule: Monday- Thursday 3:00-7:00pm and Friday 12:00-5:00pm


About You:

  • High School Diploma or general education degree (GED); or one or more years of related experience and/or training; or equivalent combination of education and experience
  • Enjoy providing a memorable customer experience by providing exceptional service
  • Speak effectively before groups of customers or employees of organization
  • Knowledge of MS Suite including Word, spreadsheet software; inventory software; internet software; order processing systems
  • Cashiering experience using POS software
  • Demonstrate compassion by creating personal interactions with patients and team members 
  • Be pro-active in identifying and analyzing problems and provide solutions
  • Must have availability to work Monday- Thursday 3:00-7:00pm and Friday 12:00-5:00pm 
  • Bi-lingual (Spanish) preferred     
  • Must be fully vaccinated against COVID-19 and if hired, provide proof of vaccination (unless you request and receive approval for a medical or religious exemption)

What We Offer: 

Avita is committed to fostering an inclusive community and leveraging diversity of thought, background, perspective, and experience to advance pharmacy education and improve the health of all individuals in our care. 

Avita is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment. Avita does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.




Listing Logo