Do you have experience with health outcomes research, process improvement, quality assurance, contract oversight and healthcare delivery systems research? Are you passionate about weaving risk mitigation, continuous improvement, program/policy evaluation strategies to shape and validate equity centered, system-wide transformation? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
Provide and oversee a behavioral health system-wide view of quality assurance – from statutory implications to community partner implementation of new legislation and rulemaking, to corrective action planning and monitoring. This position will be responsible for planning, organizing, and managing quality assurance best practices for behavioral health providers and programs across Oregon. This will include synthesizing updates across various quality activities pertaining to Oregon’s behavioral health system and will provide scaffolding for accountability at the state and local level as Oregonians’ behavioral health needs are vast and complex. This position will manage a unit that will be responsible for continuous quality improvement efforts to address root causes of administrative, operational, and programmatic issues. This role will also provide systems planning and performance monitoring for corrective action plans in audit responses.
What's in it for you?
medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs.
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Six years of supervision, management, or progressively related experience; OR three years of related experience and a bachelor's degree in a related field.
Desired Attributes
A degree or credential in a behavioral health or social service-related profession (i.e., Masters in Counseling, Masters in Social Work) and/or lived experiences in behavioral health is preferred.
Experience developing, implementing policies and programs at the community, state, and/or national level that promote equity and inclusion and address systemic health disparities, with an emphasis on integrating the voice of consumers with lived experience.
Experience with health outcomes research, process improvement, contract oversight, healthcare delivery systems research or experience using healthcare expenditure, utilization, and quality assurance data in developing and presenting reports.
Previous experience in alternative dispute resolution, and conflict resolution valued in this position. Position requires influencing systems-wide changes by applying an equity framework to all work.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
Specific knowledge and understanding of the full continuum of behavioral health care, with specific understanding of the various clinical and non-clinical professional roles that are instrumental to the delivery of care, supports and services.
Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid Administration in Oregon, and experience in working with Community Mental Health Programs, Behavioral Health Service Providers, Coordinated Care Organizations or other managed care entities and their leadership to guide operations and policies; experience implementing health care transformation in Oregon preferred.
Familiarity with varying funding streams for statewide and community investment and value-based payment mechanisms; experience with state-wide contract administration preferred.
Experience working with the Legislature, community groups and local government. Involved frequent contact with the Governor’s Office, professional associations, government officials and legislators.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
How to apply:
Complete the online application at oregonjobs.org using job number REQ-151514
Deadline: 4/3/24
Mar 15, 2024
Full time
Do you have experience with health outcomes research, process improvement, quality assurance, contract oversight and healthcare delivery systems research? Are you passionate about weaving risk mitigation, continuous improvement, program/policy evaluation strategies to shape and validate equity centered, system-wide transformation? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
Provide and oversee a behavioral health system-wide view of quality assurance – from statutory implications to community partner implementation of new legislation and rulemaking, to corrective action planning and monitoring. This position will be responsible for planning, organizing, and managing quality assurance best practices for behavioral health providers and programs across Oregon. This will include synthesizing updates across various quality activities pertaining to Oregon’s behavioral health system and will provide scaffolding for accountability at the state and local level as Oregonians’ behavioral health needs are vast and complex. This position will manage a unit that will be responsible for continuous quality improvement efforts to address root causes of administrative, operational, and programmatic issues. This role will also provide systems planning and performance monitoring for corrective action plans in audit responses.
What's in it for you?
medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs.
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Six years of supervision, management, or progressively related experience; OR three years of related experience and a bachelor's degree in a related field.
Desired Attributes
A degree or credential in a behavioral health or social service-related profession (i.e., Masters in Counseling, Masters in Social Work) and/or lived experiences in behavioral health is preferred.
Experience developing, implementing policies and programs at the community, state, and/or national level that promote equity and inclusion and address systemic health disparities, with an emphasis on integrating the voice of consumers with lived experience.
Experience with health outcomes research, process improvement, contract oversight, healthcare delivery systems research or experience using healthcare expenditure, utilization, and quality assurance data in developing and presenting reports.
Previous experience in alternative dispute resolution, and conflict resolution valued in this position. Position requires influencing systems-wide changes by applying an equity framework to all work.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
Specific knowledge and understanding of the full continuum of behavioral health care, with specific understanding of the various clinical and non-clinical professional roles that are instrumental to the delivery of care, supports and services.
Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid Administration in Oregon, and experience in working with Community Mental Health Programs, Behavioral Health Service Providers, Coordinated Care Organizations or other managed care entities and their leadership to guide operations and policies; experience implementing health care transformation in Oregon preferred.
Familiarity with varying funding streams for statewide and community investment and value-based payment mechanisms; experience with state-wide contract administration preferred.
Experience working with the Legislature, community groups and local government. Involved frequent contact with the Governor’s Office, professional associations, government officials and legislators.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
How to apply:
Complete the online application at oregonjobs.org using job number REQ-151514
Deadline: 4/3/24
Do you have experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion? Are you committed to ensuring meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
Determine strategies to move the agency, division, and peer services forward, set goals, creates, and implements action plans, and evaluate the process and results. Develops and institutes policies for effective integration of peers within the behavioral health care continuum. Leads OHA’s efforts to ensure meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system. The person in this position will utilize the lived experience of Oregonians to provide inspirational leadership to the agency and lead a team of behavioral health experts to break down historical communication and outreach barriers and ensure people with lived experience are continually leading behavioral health transformation efforts.
This position serves as the state’s chief technical advisor and consultant on matters of concern to consumers of behavioral health prevention, promotion, treatment and recovery services to OHA, the Governor’s office, the Legislative Assembly, local state and federal government agencies, tribes, community mental health and addictions programs. Provides oversight of the HSD behavioral health advisory groups, board and committees and provides strategic direction and oversight for peer delivered services and makes decisions to ensure the equitable distribution of resources and power by utilizing data, budgetary expenditures, and projections to determine financial and program impact, identifying, and determining program policy changes needed. Oversees the design and implementation of new programs to ensure commitment to eliminating health inequality while also making program level decisions about multiple, statewide programs and policies which impact behavioral healthcare services to consumers.
This position provides oversight for the implementation, monitoring and evaluation of all behavioral health programs, projects, and initiatives through supervision of the behavioral health operations unit. This position ensures adherence to legislative and OHA leadership priorities while guiding a diverse team of behavioral subject matter experts in their area to implement changes within the behavioral health unit to synthesize person-directed, trauma-informed, equitable, effective approaches towards behavioral health services in Oregon. Using this lens, they are using collaborative managerial and supervisory practices to revise methods for evaluation, monitoring, business practices, program funding, budget analysis, hiring and performance metrics.
What's in it for you? Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Seven years of supervision, management, or progressively related experience; OR four years of related experience and a bachelor's degree in a related field.
Desired Attributes
Experience in advancing health equity, addressing systemic health inequities and collaborating with diverse communities most harmed by social injustice and health inequities.
Lived experience with behavioral health needs or accessing behavioral health services. Must possess certification as a THW Certified Peer Support Specialist or Peer Wellness Specialist, or have ability to become certified within six months of hire.
Knowledge and / or experience with Peer Delivered Services.
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience in advancing state and community-based programs or initiatives centered on people with lived experience.
Experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion.
Demonstrated ability to build and steward positive relationships with diverse community groups including people with lived experience, communities of color, immigrant groups, the disability community, and other traditionally marginalized communities.
Established relationships with, or demonstrated ability to develop, strong, collaborative, and partnership-based relationships with people with lived experience, the peer community, and those receiving services within Oregon’s Behavioral Health System.
Previous experience in alternative dispute resolution, and conflict resolution valued in this position. Position requires influencing systems-wide changes by applying an equity framework to all work.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge and experience in designing, implementing, evaluation, and maintenance of state and federal programs, particularly those involving behavioral health and crossovers to the justice system.
Knowledge of Medicaid, community mental health programs, Substance Use Disorder and/or problem gambling health delivery systems, with experience implementing health care transformation in Oregon preferred.
Experience working with the Legislature, community groups and local government. Involved frequent contact with the Governor’s Office, professional associations, government officials and legislators.
Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that support advocacy, equity, and client-centered policies and solutions.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management. Oral and written cross-cultural communications skills and experience preferred. Ability to use empathy and active listening to understand others’ concerns and to articulate and address those concerns in a proactive, resolution-focused way.
How to apply:
Complete the online application at oregonjobs.org using job number REQ-151504
Deadline 4/3/24
Mar 14, 2024
Full time
Do you have experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion? Are you committed to ensuring meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
Determine strategies to move the agency, division, and peer services forward, set goals, creates, and implements action plans, and evaluate the process and results. Develops and institutes policies for effective integration of peers within the behavioral health care continuum. Leads OHA’s efforts to ensure meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system. The person in this position will utilize the lived experience of Oregonians to provide inspirational leadership to the agency and lead a team of behavioral health experts to break down historical communication and outreach barriers and ensure people with lived experience are continually leading behavioral health transformation efforts.
This position serves as the state’s chief technical advisor and consultant on matters of concern to consumers of behavioral health prevention, promotion, treatment and recovery services to OHA, the Governor’s office, the Legislative Assembly, local state and federal government agencies, tribes, community mental health and addictions programs. Provides oversight of the HSD behavioral health advisory groups, board and committees and provides strategic direction and oversight for peer delivered services and makes decisions to ensure the equitable distribution of resources and power by utilizing data, budgetary expenditures, and projections to determine financial and program impact, identifying, and determining program policy changes needed. Oversees the design and implementation of new programs to ensure commitment to eliminating health inequality while also making program level decisions about multiple, statewide programs and policies which impact behavioral healthcare services to consumers.
This position provides oversight for the implementation, monitoring and evaluation of all behavioral health programs, projects, and initiatives through supervision of the behavioral health operations unit. This position ensures adherence to legislative and OHA leadership priorities while guiding a diverse team of behavioral subject matter experts in their area to implement changes within the behavioral health unit to synthesize person-directed, trauma-informed, equitable, effective approaches towards behavioral health services in Oregon. Using this lens, they are using collaborative managerial and supervisory practices to revise methods for evaluation, monitoring, business practices, program funding, budget analysis, hiring and performance metrics.
What's in it for you? Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Seven years of supervision, management, or progressively related experience; OR four years of related experience and a bachelor's degree in a related field.
Desired Attributes
Experience in advancing health equity, addressing systemic health inequities and collaborating with diverse communities most harmed by social injustice and health inequities.
Lived experience with behavioral health needs or accessing behavioral health services. Must possess certification as a THW Certified Peer Support Specialist or Peer Wellness Specialist, or have ability to become certified within six months of hire.
Knowledge and / or experience with Peer Delivered Services.
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience in advancing state and community-based programs or initiatives centered on people with lived experience.
Experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion.
Demonstrated ability to build and steward positive relationships with diverse community groups including people with lived experience, communities of color, immigrant groups, the disability community, and other traditionally marginalized communities.
Established relationships with, or demonstrated ability to develop, strong, collaborative, and partnership-based relationships with people with lived experience, the peer community, and those receiving services within Oregon’s Behavioral Health System.
Previous experience in alternative dispute resolution, and conflict resolution valued in this position. Position requires influencing systems-wide changes by applying an equity framework to all work.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge and experience in designing, implementing, evaluation, and maintenance of state and federal programs, particularly those involving behavioral health and crossovers to the justice system.
Knowledge of Medicaid, community mental health programs, Substance Use Disorder and/or problem gambling health delivery systems, with experience implementing health care transformation in Oregon preferred.
Experience working with the Legislature, community groups and local government. Involved frequent contact with the Governor’s Office, professional associations, government officials and legislators.
Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that support advocacy, equity, and client-centered policies and solutions.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management. Oral and written cross-cultural communications skills and experience preferred. Ability to use empathy and active listening to understand others’ concerns and to articulate and address those concerns in a proactive, resolution-focused way.
How to apply:
Complete the online application at oregonjobs.org using job number REQ-151504
Deadline 4/3/24
Harry Ransom Center, University of Texas at Austin
300 W. 21st St., Austin, TX 78712
Job Details: About the Harry Ransom Center:
The Ransom Center is an internationally renowned humanities research library and museum at The University of Texas at Austin. Its extensive collections provide unique insight into the creative process of writers and artists, deepening our understanding and appreciation of literature, photography, film, art, and the performing arts. Visitors engage with the Center's collections through research and study, exhibitions, publications, and a rich variety of program offerings including readings, talks, symposia, and film screenings.
The Ransom Center encourages discovery, inspires creativity, and advances understanding of the humanities for a broad audience through the preservation and sharing of its extraordinary collections.
The Ransom Center welcomes and respects all individuals and communities by valuing and maintaining awareness of broad perspectives and experiences. We welcome applicants from under-represented groups and those who demonstrate a commitment to belonging. To learn more about our institutional mission and values, visit: https://www.hrc.utexas.edu/about/#mission-values .
Purpose Reporting to the Associate Director of Exhibitions and Public Programs, the Event Operations Manager will plan and execute events for the Harry Ransom Center that serve researchers, students, faculty, staff, public, members, donors, and external groups. Events range from public programs and lectures, membership programs and receptions, advisory council meetings and receptions, donor events, staff gatherings, and facility rentals to a major fundraising gala held every five years.
Please apply by March 29th for full consideration by the hiring committee.
Responsibilities Function 1: Program Design & Delivery
Working closely with staff across Programming, Membership, Development, and Marketing, helps develop, deliver, and assess both in-person and virtual programs for the Ransom Center. Manages event logistics from start to finish, including public programs, donor and member events and receptions, and staff functions. Works with caterers, independent contractors, sponsors, fellow staff, and others to ensure all events comply with university and Ransom Center policies and are in keeping with the Center's mission. Participates in event execution and is onsite for the duration of each event, including rehearsals, sound check, load-in/out, set up, and breakdown .
Develop public programs budget and track use of funds.
Function 2: Program Administration
Solicits bids from vendors, negotiates contracts, and follows appropriate university and Ransom Center business office processes. Processes all necessary event forms, purchase requests, payments, and contracts to ensure prompt payment for services. Communicates and coordinates with vendors on vendor guidelines, arrival, load-in, and load-out procedures for all events.
Works with external organizations to facilitate site rentals. Develops and shares event confirmations that include customized quotes and planned schedules for the unique needs of each event. Works with external organizations in-person, by phone, and over email to ensure each external event is thoughtfully executed. Submits invoices to organizations and maintains attendance reports following each event.
Function 3: Site Administration
Coordinates event plans with Ransom Center facilities manager, guards, custodians, technology, and business office staff. Collaborates with relevant staff across Programming, Development, and Marketing to review space use requests and maintains an ongoing schedule of approved external events.
Provides reliable, high-quality administrative support exhibiting excellent communication, follow-up, and ability to take on independent projects. Assists with booking travel, hotel, or other arrangements for guest speakers or invited guests. Duties include but are not limited to maintaining budgets; communicating effectively with Ransom Center colleagues, outside organizations, speakers, and vendors; generating event reports; coordinating and managing special event volunteers; and representing the Ransom Center in a positive and professional manner.
Required Qualifications
Bachelor's degree.
At least three years of experience in program and event operations, event coordination, or venue management.
Proven ability to interact effectively with multifaceted audiences and provide excellent customer service.
Demonstrated professional and calm demeanor in high pressure situations.
Excellent communication and organizational skills and attention to detail.
Strong ability to build and foster positive working relationships with internal and external event partners, vendors, sponsors, and other affiliates.
Demonstrated problem-solving and decision-making abilities.
Outstanding time management and organizational skills.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
More than three years of full-time professional experience in program and event management.
University or museum/library setting experience.
Familiarity with University of Texas business practices, processes, procedures, and forms.
Experience mounting and managing highly successful events for cultural sector organizations, including lecture, film, music, performance, and family events.
Experience coordinating various event types including intimate gatherings with VIP guests, conferences and symposia, and large-scale high-profile events of 800+ attendees.
Salary Range
$45,000-$52,000, depending on qualifications
Working Conditions
Standard office conditions.
Repetitive use of a keyboard and standard office equipment at a workstation.
Light work including lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds and walking or standing during special events.
Work Shift
Regular M-F schedule with flexibility to work late on evenings and some weekends for scheduled events.
UT Flexible Work Arrangements are supported at the Ransom Center.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
For further information and to apply for this position, please see the full job posting: https://utaustin.wd1.myworkdayjobs.com/UTstaff/job/UT-MAIN-CAMPUS/Event-Operations-Manager--The-Harry-Ransom-Center_R_00031968
Mar 12, 2024
Full time
Job Details: About the Harry Ransom Center:
The Ransom Center is an internationally renowned humanities research library and museum at The University of Texas at Austin. Its extensive collections provide unique insight into the creative process of writers and artists, deepening our understanding and appreciation of literature, photography, film, art, and the performing arts. Visitors engage with the Center's collections through research and study, exhibitions, publications, and a rich variety of program offerings including readings, talks, symposia, and film screenings.
The Ransom Center encourages discovery, inspires creativity, and advances understanding of the humanities for a broad audience through the preservation and sharing of its extraordinary collections.
The Ransom Center welcomes and respects all individuals and communities by valuing and maintaining awareness of broad perspectives and experiences. We welcome applicants from under-represented groups and those who demonstrate a commitment to belonging. To learn more about our institutional mission and values, visit: https://www.hrc.utexas.edu/about/#mission-values .
Purpose Reporting to the Associate Director of Exhibitions and Public Programs, the Event Operations Manager will plan and execute events for the Harry Ransom Center that serve researchers, students, faculty, staff, public, members, donors, and external groups. Events range from public programs and lectures, membership programs and receptions, advisory council meetings and receptions, donor events, staff gatherings, and facility rentals to a major fundraising gala held every five years.
Please apply by March 29th for full consideration by the hiring committee.
Responsibilities Function 1: Program Design & Delivery
Working closely with staff across Programming, Membership, Development, and Marketing, helps develop, deliver, and assess both in-person and virtual programs for the Ransom Center. Manages event logistics from start to finish, including public programs, donor and member events and receptions, and staff functions. Works with caterers, independent contractors, sponsors, fellow staff, and others to ensure all events comply with university and Ransom Center policies and are in keeping with the Center's mission. Participates in event execution and is onsite for the duration of each event, including rehearsals, sound check, load-in/out, set up, and breakdown .
Develop public programs budget and track use of funds.
Function 2: Program Administration
Solicits bids from vendors, negotiates contracts, and follows appropriate university and Ransom Center business office processes. Processes all necessary event forms, purchase requests, payments, and contracts to ensure prompt payment for services. Communicates and coordinates with vendors on vendor guidelines, arrival, load-in, and load-out procedures for all events.
Works with external organizations to facilitate site rentals. Develops and shares event confirmations that include customized quotes and planned schedules for the unique needs of each event. Works with external organizations in-person, by phone, and over email to ensure each external event is thoughtfully executed. Submits invoices to organizations and maintains attendance reports following each event.
Function 3: Site Administration
Coordinates event plans with Ransom Center facilities manager, guards, custodians, technology, and business office staff. Collaborates with relevant staff across Programming, Development, and Marketing to review space use requests and maintains an ongoing schedule of approved external events.
Provides reliable, high-quality administrative support exhibiting excellent communication, follow-up, and ability to take on independent projects. Assists with booking travel, hotel, or other arrangements for guest speakers or invited guests. Duties include but are not limited to maintaining budgets; communicating effectively with Ransom Center colleagues, outside organizations, speakers, and vendors; generating event reports; coordinating and managing special event volunteers; and representing the Ransom Center in a positive and professional manner.
Required Qualifications
Bachelor's degree.
At least three years of experience in program and event operations, event coordination, or venue management.
Proven ability to interact effectively with multifaceted audiences and provide excellent customer service.
Demonstrated professional and calm demeanor in high pressure situations.
Excellent communication and organizational skills and attention to detail.
Strong ability to build and foster positive working relationships with internal and external event partners, vendors, sponsors, and other affiliates.
Demonstrated problem-solving and decision-making abilities.
Outstanding time management and organizational skills.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
More than three years of full-time professional experience in program and event management.
University or museum/library setting experience.
Familiarity with University of Texas business practices, processes, procedures, and forms.
Experience mounting and managing highly successful events for cultural sector organizations, including lecture, film, music, performance, and family events.
Experience coordinating various event types including intimate gatherings with VIP guests, conferences and symposia, and large-scale high-profile events of 800+ attendees.
Salary Range
$45,000-$52,000, depending on qualifications
Working Conditions
Standard office conditions.
Repetitive use of a keyboard and standard office equipment at a workstation.
Light work including lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds and walking or standing during special events.
Work Shift
Regular M-F schedule with flexibility to work late on evenings and some weekends for scheduled events.
UT Flexible Work Arrangements are supported at the Ransom Center.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
For further information and to apply for this position, please see the full job posting: https://utaustin.wd1.myworkdayjobs.com/UTstaff/job/UT-MAIN-CAMPUS/Event-Operations-Manager--The-Harry-Ransom-Center_R_00031968
Do you have experience developing, implementing, and providing oversight of policies and programs at the community, state, and/or national level that promote equity and inclusion and reduce disparities? Are you passionate about co-creating human-centered, community-driven solutions to establish a more health-based, equitable and effective approach to drug addiction in Oregon by shifting the response to drug possession from criminalization to treatment and recovery? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
This position is within the Office of Behavioral Health Services and will provide leadership through Health Systems Division, with other OHA Divisions, Other State Agencies, the Governor’s Office, the Oversight and Accountability Council, and with external partners, contractors, and advocates in the implementation of Measure 110.
The primary purpose of this position is to direct the program responsible for implementation of Measure 110 (2020), SB 755 (2021) and HB 2513 (2023) by building and strengthening staff/OAC relations through development and implementation of programs created and/or enhanced by the OAC, applying large concepts at the local level for program implementation, and articulating the concepts and their applications to a broad range of community partners. This position will provide leadership and direction to ensure that all aspects of Measure 110 are implemented by the Oregon Health Authority and will take a transformative approach across the agency and with partners to ensure that all Measure 110 work is health-based, equitable and effective approach to drug addiction.
As director of this program, you will be responsible for leadership and direction to build a more health-based, equitable and effective approach to drug addiction in Oregon by shifting the response to drug possession from criminalization to treatment and recovery. This includes, but is not limited to, embedding these values in the program building and design, leading in and ensuring existing staff and new hires prioritize the core values of this work, working directly with the Oversight and Accountability Council, leading with humility, and working directly with populations in Oregon most affected by Measure 110.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs.
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Seven years of supervision, management, or progressively related experience; OR four years of related experience and a bachelor's degree in a related field.
Desired Attributes
Experience developing, implementing policies and programs at the community, state, and/or national level that promote equity and inclusion and address systemic health disparities, with an emphasis on integrating the voice of consumers with lived experience.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations. Familiarity with varying funding streams for statewide and community investment and value-based payment mechanisms; experience with state-wide contract administration preferred.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid Administration in Oregon, and experience in working with Community Mental Health Programs, Behavioral Health Service Providers, Coordinated Care Organizations or other managed care entities and their leadership to guide operations and policies.
Knowledge and experience in designing, implementing, evaluation, and maintenance of state and federal programs, particularly those involving behavioral health and crossovers to the justice system.
Specific knowledge of the full continuum of behavioral health care, with specific understanding of the cross section between substance use disorder, community corrections and systemic racism.
Experience working with the Legislature, community groups and local government. Involved frequent contact with the Governor’s Office, professional associations, government officials and legislators.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
How to apply:
Complete the online application at Oregonjobs.org using job number REQ-143964
Open until filled
Dec 11, 2023
Full time
Do you have experience developing, implementing, and providing oversight of policies and programs at the community, state, and/or national level that promote equity and inclusion and reduce disparities? Are you passionate about co-creating human-centered, community-driven solutions to establish a more health-based, equitable and effective approach to drug addiction in Oregon by shifting the response to drug possession from criminalization to treatment and recovery? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
This position is within the Office of Behavioral Health Services and will provide leadership through Health Systems Division, with other OHA Divisions, Other State Agencies, the Governor’s Office, the Oversight and Accountability Council, and with external partners, contractors, and advocates in the implementation of Measure 110.
The primary purpose of this position is to direct the program responsible for implementation of Measure 110 (2020), SB 755 (2021) and HB 2513 (2023) by building and strengthening staff/OAC relations through development and implementation of programs created and/or enhanced by the OAC, applying large concepts at the local level for program implementation, and articulating the concepts and their applications to a broad range of community partners. This position will provide leadership and direction to ensure that all aspects of Measure 110 are implemented by the Oregon Health Authority and will take a transformative approach across the agency and with partners to ensure that all Measure 110 work is health-based, equitable and effective approach to drug addiction.
As director of this program, you will be responsible for leadership and direction to build a more health-based, equitable and effective approach to drug addiction in Oregon by shifting the response to drug possession from criminalization to treatment and recovery. This includes, but is not limited to, embedding these values in the program building and design, leading in and ensuring existing staff and new hires prioritize the core values of this work, working directly with the Oversight and Accountability Council, leading with humility, and working directly with populations in Oregon most affected by Measure 110.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs.
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Seven years of supervision, management, or progressively related experience; OR four years of related experience and a bachelor's degree in a related field.
Desired Attributes
Experience developing, implementing policies and programs at the community, state, and/or national level that promote equity and inclusion and address systemic health disparities, with an emphasis on integrating the voice of consumers with lived experience.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations. Familiarity with varying funding streams for statewide and community investment and value-based payment mechanisms; experience with state-wide contract administration preferred.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid Administration in Oregon, and experience in working with Community Mental Health Programs, Behavioral Health Service Providers, Coordinated Care Organizations or other managed care entities and their leadership to guide operations and policies.
Knowledge and experience in designing, implementing, evaluation, and maintenance of state and federal programs, particularly those involving behavioral health and crossovers to the justice system.
Specific knowledge of the full continuum of behavioral health care, with specific understanding of the cross section between substance use disorder, community corrections and systemic racism.
Experience working with the Legislature, community groups and local government. Involved frequent contact with the Governor’s Office, professional associations, government officials and legislators.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
How to apply:
Complete the online application at Oregonjobs.org using job number REQ-143964
Open until filled
LOCATION: The ideal candidate will live within 50 miles of our Grand Prairie, TX PulsePoint. On-site 6 weeks for training and then virtual.
SHIFT:
8am-4:30pm CST
4:00pm - 12:30am CST
12:00am - 8:30am CST
CarelonRx Pharmacy is now part of CarelonRx (formerly IngenioRx), a proud member of the Elevance Health family of companies. The CarelonRx Home Delivery Pharmacy will deliver a digital first pharmacy experience that is convenient, simpler to use, and more affordable for our patients and payors. Our Pharmacy model focuses on whole person care, providing the best member experience to drive adherence, affordability, and improved overall health outcomes by putting the patient first.
The Pharmacy Call Center Associate (Pharmacy Cust Associate I) is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
How you will make an impact:
Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner.
Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
Completes necessary research to provide proactive, thorough solutions.
Displays ownership of service requests ensuring high quality resolution and follow-thru.
Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.
Minimum Requirements:
Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
Experience with mail order pharmacy strongly preferred.
Experience in a high volume inbound call center strongly preferred.
Experience using Salesforce preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.
Oct 03, 2023
Full time
LOCATION: The ideal candidate will live within 50 miles of our Grand Prairie, TX PulsePoint. On-site 6 weeks for training and then virtual.
SHIFT:
8am-4:30pm CST
4:00pm - 12:30am CST
12:00am - 8:30am CST
CarelonRx Pharmacy is now part of CarelonRx (formerly IngenioRx), a proud member of the Elevance Health family of companies. The CarelonRx Home Delivery Pharmacy will deliver a digital first pharmacy experience that is convenient, simpler to use, and more affordable for our patients and payors. Our Pharmacy model focuses on whole person care, providing the best member experience to drive adherence, affordability, and improved overall health outcomes by putting the patient first.
The Pharmacy Call Center Associate (Pharmacy Cust Associate I) is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
How you will make an impact:
Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner.
Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
Completes necessary research to provide proactive, thorough solutions.
Displays ownership of service requests ensuring high quality resolution and follow-thru.
Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.
Minimum Requirements:
Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
Experience with mail order pharmacy strongly preferred.
Experience in a high volume inbound call center strongly preferred.
Experience using Salesforce preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
This position will pay $24.47 - $29.48. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Program Manager of Care Coordination Services, coordinate program strategies to engage HIV+ MSM to increase the self-efficacy to navigate the healthcare system to ensure access to timely and appropriate care and improve health outcomes. The Program Coordinator further provides non-medical case management to the West Hollywood Community member.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop, coordinate, and implement outreach activities.
Coordinate data collection and reporting used for monthly reports.
Identify community leaders and key informants to serve as social network contacts.
Complete monthly reports as required by the Options contract.
Implement the core concepts and key components of the Options intervention.
Manage program supplies and purchase supplies as needed for distribution to clients.
Develop level curricula and facilitate group-level workshops.
Chart client progress and reporting through data entry and maintain client files according to program protocols.
Follow up with providers and clients to assess whether a referral was successful.
Assure client confidentiality as defined by HIPPA and APLA Health policy and procedures.
Participate in program quality management processes
Attend community meetings to promote APLA Health programs and encourage client referrals.
Participate in events that promote APLA Health’s services.
Attend regularly scheduled in-service to increase knowledge of resources that facilitate appropriate and relevant referrals.
Provide non-medical case management to West Hollywood Community Members.
Complete quarterly reports for the West Hollywood program.
Attend trainings to enhance knowledge and skills to promote client engagement and retention skills.
Develop outreach materials (brochures, media articles, etc.) to inform the public about APLA Health’s services.
Strictly adhere to HIPAA guidelines and regulations to protect patient rights and confidentiality of protected health information (PHI), including, but not limited to, personal and financial information.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
Qualifications
REQUIREMENTS:
Training and Experience:
Possess a Bachelor's degree from an accredited institution and experience working in HIV services with a minimum of three (3) years' experience working in HIV or a related field of health services. Experience implementing program activities, data collection and knowledge of HIV-related treatments; experience with patient records and files and working with gay and non-gay identified MSM; experience working with physicians, in the healthcare system and with community-based organizations and clinics. Experience in a nonprofit environment preferred; specific training/experience with HIV-related issues, homelessness, mental illness and substance-using individuals preferred. Bilingual English/Spanish preferred.
Knowledge of:
HIV care, treatment and prevention service delivery system; HIV pathogenesis, symptoms, approved HIV treatments and clinical trials; co-morbidities, such as viral hepatitis, TB and other related diseases; HIV-related research procedures and structures; program evaluation; epidemiology of HIV transmission and general epidemiological tools; HIV testing; HIV risk-reduction techniques; health behavior theories and models; health literacy; cultural competency; and communities most impacted by HIV.
Ability to:
Explain scientific information in simple terms, both verbally and in writing; participate as an effective member of a large service organization; demonstrate non-judgment and compassion towards people, with an emphasis on providing them with the tools necessary to increase positive health outcomes; maintain confidentiality of clients; work in the field with minimal supervision; when necessary, advocate for the rights of clients in medical settings; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is position is a blend of working in the field to meet with clients and an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
This position requires local travel within Los Angeles County to meet with clients. When needed, the position may require out-of-town travel to national conferences addressing HIV prevention and/or engagement in care.
COVID-19 vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Sep 13, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
This position will pay $24.47 - $29.48. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Program Manager of Care Coordination Services, coordinate program strategies to engage HIV+ MSM to increase the self-efficacy to navigate the healthcare system to ensure access to timely and appropriate care and improve health outcomes. The Program Coordinator further provides non-medical case management to the West Hollywood Community member.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop, coordinate, and implement outreach activities.
Coordinate data collection and reporting used for monthly reports.
Identify community leaders and key informants to serve as social network contacts.
Complete monthly reports as required by the Options contract.
Implement the core concepts and key components of the Options intervention.
Manage program supplies and purchase supplies as needed for distribution to clients.
Develop level curricula and facilitate group-level workshops.
Chart client progress and reporting through data entry and maintain client files according to program protocols.
Follow up with providers and clients to assess whether a referral was successful.
Assure client confidentiality as defined by HIPPA and APLA Health policy and procedures.
Participate in program quality management processes
Attend community meetings to promote APLA Health programs and encourage client referrals.
Participate in events that promote APLA Health’s services.
Attend regularly scheduled in-service to increase knowledge of resources that facilitate appropriate and relevant referrals.
Provide non-medical case management to West Hollywood Community Members.
Complete quarterly reports for the West Hollywood program.
Attend trainings to enhance knowledge and skills to promote client engagement and retention skills.
Develop outreach materials (brochures, media articles, etc.) to inform the public about APLA Health’s services.
Strictly adhere to HIPAA guidelines and regulations to protect patient rights and confidentiality of protected health information (PHI), including, but not limited to, personal and financial information.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
Qualifications
REQUIREMENTS:
Training and Experience:
Possess a Bachelor's degree from an accredited institution and experience working in HIV services with a minimum of three (3) years' experience working in HIV or a related field of health services. Experience implementing program activities, data collection and knowledge of HIV-related treatments; experience with patient records and files and working with gay and non-gay identified MSM; experience working with physicians, in the healthcare system and with community-based organizations and clinics. Experience in a nonprofit environment preferred; specific training/experience with HIV-related issues, homelessness, mental illness and substance-using individuals preferred. Bilingual English/Spanish preferred.
Knowledge of:
HIV care, treatment and prevention service delivery system; HIV pathogenesis, symptoms, approved HIV treatments and clinical trials; co-morbidities, such as viral hepatitis, TB and other related diseases; HIV-related research procedures and structures; program evaluation; epidemiology of HIV transmission and general epidemiological tools; HIV testing; HIV risk-reduction techniques; health behavior theories and models; health literacy; cultural competency; and communities most impacted by HIV.
Ability to:
Explain scientific information in simple terms, both verbally and in writing; participate as an effective member of a large service organization; demonstrate non-judgment and compassion towards people, with an emphasis on providing them with the tools necessary to increase positive health outcomes; maintain confidentiality of clients; work in the field with minimal supervision; when necessary, advocate for the rights of clients in medical settings; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is position is a blend of working in the field to meet with clients and an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
This position requires local travel within Los Angeles County to meet with clients. When needed, the position may require out-of-town travel to national conferences addressing HIV prevention and/or engagement in care.
COVID-19 vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Title: PSAB: Labor Foreman/ Escort Location: Al Kharj Saudi Arabia Citizenship Required: United States Citizenship Clearance Type: Active Secret Clearance Required KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA and other federal agencies. KBR’s areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity. Our people make the world a more productive, efficient and fascinating place. And that’s only the beginning. In compliance with the U.S. federal government’s vaccine mandate, only candidates who will be fully vaccinated for COVID-19 or who have a reasonable accommodation or approved medical exception will be considered for this position. POSITION SUMMARY: The Prince Sultan Air Base (PSAB) Laborer Foreman is responsible for supporting the Power Plant Services in providing Escorting support to Third Country National (TCN)/Other Country National (OCN) escorting & monitoring and for the completion of required reports and tasks following the established policies, procedures, systems, and requirements approved by the company and the USAF. These functions are to ensure the delivery of BASE OPERATING SUPPORT-INSTALLATION (BOS-I) services to the 378 Air Expeditionary Wing (AEW), mission partners, and tenant units, including transient, temporary duty (TDY), permanent party, and rotational personnel as well as five (5) remote Army sites at PSAB, Kingdom of Saudi Arabia (KSA). RESPONSIBILITIES: Process personnel to and from the PSAB Visitors Control Center before and after work shifts IAW with USCENTCOM escorting procedures. Provide escorting support to Other Country Nationals (OCNs) in various CES & FSS areas as identifies by the Site Manager. Escorts un-cleared personnel into areas and monitors personnel performing maintenance and BOS-I services. Logs in and out all TCN/ OCN contractors and counts personnel before and after they perform duties; notifies appropriate personnel of how many people and vehicles are being escorted. Makes contact with TCN/ OCN personnel at designated entry facility after they are processed for entry and receive their exchange badges; provides and briefs them on rules and procedures. Monitors TCN/ OCN work until it is completed for the day and the work zone has been purged by trained Force Protection military personnel and all LNs/OCNs have exited base and/or returned to camps. Ensures TCN/ OCNs do not bring onto the base any prohibited or contraband (i.e. weapons, drugs, etc.) Maintains sight of all vehicles and personnel when performing TCN/ OCN monitor duties. Provides for safety and welfare of oneself and monitored personnel (such as evacuating to protective shelter in case of attack). Notify Project/Site Manager and the Safety staff as soon as possible of unsafe working conditions. Maintains an alert state of readiness and is prepared to properly respond to any situation that may occur; alerts appropriate personnel of any suspicious behaviors or comments of TCN/ OCNs. Performs a wide range of administrative and other support services to deliver BOS-I. Coordinative activities in support of managers and supervisors to facilitate the efficient operation of the project/site. Responsible for the completion of required reports and tasks of the project in accordance with the established policies, procedures, systems, and requirements approved by the company. Under direct supervision, performs routine assignments and duties to provide services to PSAB. Supports the site leadership to fulfill contractual reporting requirements to the United States Government. Demonstrate excellent communications skills with all levels of management and interfaces with client personnel and subcontractors. Promote and uphold KBR’s Zero Harm safety program policies and procedures. Ensure the successful delivery of services to 4,000 personnel, plus or minus 10%. Performs other duties as assigned MATERIAL & EQUIPMENT DIRECTLY USED: May be exposed to potentially hazardous conditions that require wear of hard hats, gloves, steel toed boots, hearing protection, safety glasses and other personal protection equipment (PPE); may be required to push, pull and lift heavy equipment. Use of Land Mobile Radios, cell phones, laptop, and other devices to maintain contact and accountability of work activities. WORKING ENVIRONMENT: Work will be indoors and outdoors. Exposure to heat, cold, dust, noise, chemicals may occur. Overtime and shift work may be required depending on contractual needs as well as occasional to frequent travel. Employee must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions. Task specific work environment training maybe provided. Must be prepared to function in a wartime or contingency environment to support U.S. interests. PHYSICAL ACTIVITIES: Physical requirements include lifting up to 35lb, team lifting up to 50lbs, climbing, extended sitting, or standing, stooping, stretching, and bending. Work may require using and wearing personal protective equipment such as, hearing and eye protection, hard hat and steel-toed boots as well as Individual Protective Equipment (IPE) which may include but not limited to Level III plus/IV Individual Body Armor with both front and back ballistic plates, ACH helmet, clothing (undergarments, shirts and pants and/or coveralls), reflective vests/belts, sound suppression devices, etc. Day-to-day physical requirements may involve standard office activities including sitting/standing for extended periods of time, attending meetings, use of keyboard and mouse repetitively, lifting and carrying less than 20 lbs. frequently, etc. Work requires moderate physical exertion including walking to operating areas and walking up stairs MINIMUM QUALIFICATIONS: Specific contract requirements regarding education and experience will prevail. Education/Certifications: High School Diploma or equivalent. Preferred USAF Security, Admin, and Technical AFSC or another similar Military/DOD MOS General knowledge and experience with facility and equipment operations and maintenance as well as with food and MWR services. Must be a U.S. Citizen with a current U. S. Driver's License. Must possess passport book (not passport card) with at least 13 months of remaining validity AND 6 blank visa/stamp pages remaining Must have and maintain a valid U. S. SECRET Security Clearance Must be able to read, write, speak and understand English fluently Candidate must also meet CENTCOM MOD-15 theater requirements. Experience: Minimum 2 years’ relevant work experience delivering DOD BASE OPERATING SUPPORT-INSTALLATION (BOS-I) or similar work in an overseas or contingency environment. USAF experience is Highly Desired. Skills: Pro-active, well organized, results-oriented, and team player. Use computers & related software such as Microsoft Office and other common products used in office environments. Able and willing to work periods of long hours to meet mission requirements. Excellent interpersonal, communication, and customer service skills. Experience in contingency environments as well as knowledge & experience working with government contracts.
Aug 16, 2023
Contractor
Title: PSAB: Labor Foreman/ Escort Location: Al Kharj Saudi Arabia Citizenship Required: United States Citizenship Clearance Type: Active Secret Clearance Required KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA and other federal agencies. KBR’s areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity. Our people make the world a more productive, efficient and fascinating place. And that’s only the beginning. In compliance with the U.S. federal government’s vaccine mandate, only candidates who will be fully vaccinated for COVID-19 or who have a reasonable accommodation or approved medical exception will be considered for this position. POSITION SUMMARY: The Prince Sultan Air Base (PSAB) Laborer Foreman is responsible for supporting the Power Plant Services in providing Escorting support to Third Country National (TCN)/Other Country National (OCN) escorting & monitoring and for the completion of required reports and tasks following the established policies, procedures, systems, and requirements approved by the company and the USAF. These functions are to ensure the delivery of BASE OPERATING SUPPORT-INSTALLATION (BOS-I) services to the 378 Air Expeditionary Wing (AEW), mission partners, and tenant units, including transient, temporary duty (TDY), permanent party, and rotational personnel as well as five (5) remote Army sites at PSAB, Kingdom of Saudi Arabia (KSA). RESPONSIBILITIES: Process personnel to and from the PSAB Visitors Control Center before and after work shifts IAW with USCENTCOM escorting procedures. Provide escorting support to Other Country Nationals (OCNs) in various CES & FSS areas as identifies by the Site Manager. Escorts un-cleared personnel into areas and monitors personnel performing maintenance and BOS-I services. Logs in and out all TCN/ OCN contractors and counts personnel before and after they perform duties; notifies appropriate personnel of how many people and vehicles are being escorted. Makes contact with TCN/ OCN personnel at designated entry facility after they are processed for entry and receive their exchange badges; provides and briefs them on rules and procedures. Monitors TCN/ OCN work until it is completed for the day and the work zone has been purged by trained Force Protection military personnel and all LNs/OCNs have exited base and/or returned to camps. Ensures TCN/ OCNs do not bring onto the base any prohibited or contraband (i.e. weapons, drugs, etc.) Maintains sight of all vehicles and personnel when performing TCN/ OCN monitor duties. Provides for safety and welfare of oneself and monitored personnel (such as evacuating to protective shelter in case of attack). Notify Project/Site Manager and the Safety staff as soon as possible of unsafe working conditions. Maintains an alert state of readiness and is prepared to properly respond to any situation that may occur; alerts appropriate personnel of any suspicious behaviors or comments of TCN/ OCNs. Performs a wide range of administrative and other support services to deliver BOS-I. Coordinative activities in support of managers and supervisors to facilitate the efficient operation of the project/site. Responsible for the completion of required reports and tasks of the project in accordance with the established policies, procedures, systems, and requirements approved by the company. Under direct supervision, performs routine assignments and duties to provide services to PSAB. Supports the site leadership to fulfill contractual reporting requirements to the United States Government. Demonstrate excellent communications skills with all levels of management and interfaces with client personnel and subcontractors. Promote and uphold KBR’s Zero Harm safety program policies and procedures. Ensure the successful delivery of services to 4,000 personnel, plus or minus 10%. Performs other duties as assigned MATERIAL & EQUIPMENT DIRECTLY USED: May be exposed to potentially hazardous conditions that require wear of hard hats, gloves, steel toed boots, hearing protection, safety glasses and other personal protection equipment (PPE); may be required to push, pull and lift heavy equipment. Use of Land Mobile Radios, cell phones, laptop, and other devices to maintain contact and accountability of work activities. WORKING ENVIRONMENT: Work will be indoors and outdoors. Exposure to heat, cold, dust, noise, chemicals may occur. Overtime and shift work may be required depending on contractual needs as well as occasional to frequent travel. Employee must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions. Task specific work environment training maybe provided. Must be prepared to function in a wartime or contingency environment to support U.S. interests. PHYSICAL ACTIVITIES: Physical requirements include lifting up to 35lb, team lifting up to 50lbs, climbing, extended sitting, or standing, stooping, stretching, and bending. Work may require using and wearing personal protective equipment such as, hearing and eye protection, hard hat and steel-toed boots as well as Individual Protective Equipment (IPE) which may include but not limited to Level III plus/IV Individual Body Armor with both front and back ballistic plates, ACH helmet, clothing (undergarments, shirts and pants and/or coveralls), reflective vests/belts, sound suppression devices, etc. Day-to-day physical requirements may involve standard office activities including sitting/standing for extended periods of time, attending meetings, use of keyboard and mouse repetitively, lifting and carrying less than 20 lbs. frequently, etc. Work requires moderate physical exertion including walking to operating areas and walking up stairs MINIMUM QUALIFICATIONS: Specific contract requirements regarding education and experience will prevail. Education/Certifications: High School Diploma or equivalent. Preferred USAF Security, Admin, and Technical AFSC or another similar Military/DOD MOS General knowledge and experience with facility and equipment operations and maintenance as well as with food and MWR services. Must be a U.S. Citizen with a current U. S. Driver's License. Must possess passport book (not passport card) with at least 13 months of remaining validity AND 6 blank visa/stamp pages remaining Must have and maintain a valid U. S. SECRET Security Clearance Must be able to read, write, speak and understand English fluently Candidate must also meet CENTCOM MOD-15 theater requirements. Experience: Minimum 2 years’ relevant work experience delivering DOD BASE OPERATING SUPPORT-INSTALLATION (BOS-I) or similar work in an overseas or contingency environment. USAF experience is Highly Desired. Skills: Pro-active, well organized, results-oriented, and team player. Use computers & related software such as Microsoft Office and other common products used in office environments. Able and willing to work periods of long hours to meet mission requirements. Excellent interpersonal, communication, and customer service skills. Experience in contingency environments as well as knowledge & experience working with government contracts.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $24.47 - $29.48. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Program Manager of Care Coordination Services, coordinate program strategies to engage HIV+ MSM to increase the self-efficacy to navigate the healthcare system to ensure access to timely and appropriate care and improve health outcomes. The Program Coordinator further provides non-medical case management to the West Hollywood Community members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop, coordinate, and implement outreach activities.
Coordinate data collection and reporting used for monthly reports.
Identify community leaders and key informants to serve as social network contacts.
Complete monthly reports as required by the Options contract.
Implement the core concepts and key components of the Options intervention.
Manage program supplies and purchase supplies as needed for distribution to clients.
Develop level curricula and facilitate group-level workshops.
Chart client progress and reporting through data entry and maintain client files according to program protocols.
Follow up with providers and clients to assess whether a referral was successful.
Assure client confidentiality as defined by HIPPA and APLA Health policy and procedures.
Participate in program quality management processes
Attend community meetings to promote APLA Health programs and encourage client referrals.
Participate in events that promote APLA Health’s services.
Attend regularly scheduled in-service to increase knowledge of resources that facilitate appropriate and relevant referrals.
Provide non-medical case management to West Hollywood Community Members.
Complete quarterly reports for the West Hollywood program.
Attend trainings to enhance knowledge and skills to promote client engagement and retention skills.
Develop outreach materials (brochures, media articles, etc.) to inform the public about APLA Health’s services.
Strictly adhere to HIPAA guidelines and regulations to protect patient rights and confidentiality of protected health information (PHI), including, but not limited to, personal and financial information.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Possess a Bachelor's degree from an accredited institution and experience working in HIV services with a minimum of three (3) years' experience working in HIV or a related field of health services. Experience implementing program activities, data collection and knowledge of HIV-related treatments; experience with patient records and files and working with gay and non-gay identified MSM; experience working with physicians, in the healthcare system and with community-based organizations and clinics. Experience in a nonprofit environment preferred; specific training/experience with HIV-related issues, homelessness, mental illness and substance-using individuals preferred.
Bilingual English/Spanish preferred.
Knowledge of:
HIV care, treatment and prevention service delivery system; HIV pathogenesis, symptoms, approved HIV treatments and clinical trials; co-morbidities, such as viral hepatitis, TB and other related diseases; HIV-related research procedures and structures; program evaluation; epidemiology of HIV transmission and general epidemiological tools; HIV testing; HIV risk-reduction techniques; health behavior theories and models; health literacy; cultural competency; and communities most impacted by HIV.
Ability to:
Explain scientific information in simple terms, both verbally and in writing; participate as an effective member of a large service organization; demonstrate non-judgment and compassion towards people, with an emphasis on providing them with the tools necessary to increase positive health outcomes; maintain confidentiality of clients; work in the field with minimal supervision; when necessary, advocate for the rights of clients in medical settings; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is position is a blend of working in the field to meet with clients and an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. This position requires local travel within Los Angeles County to meet with clients. When needed, the position may require out-of-town travel to national conferences addressing HIV prevention and/or engagement in care.
COVID-19 vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Jul 27, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $24.47 - $29.48. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Program Manager of Care Coordination Services, coordinate program strategies to engage HIV+ MSM to increase the self-efficacy to navigate the healthcare system to ensure access to timely and appropriate care and improve health outcomes. The Program Coordinator further provides non-medical case management to the West Hollywood Community members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop, coordinate, and implement outreach activities.
Coordinate data collection and reporting used for monthly reports.
Identify community leaders and key informants to serve as social network contacts.
Complete monthly reports as required by the Options contract.
Implement the core concepts and key components of the Options intervention.
Manage program supplies and purchase supplies as needed for distribution to clients.
Develop level curricula and facilitate group-level workshops.
Chart client progress and reporting through data entry and maintain client files according to program protocols.
Follow up with providers and clients to assess whether a referral was successful.
Assure client confidentiality as defined by HIPPA and APLA Health policy and procedures.
Participate in program quality management processes
Attend community meetings to promote APLA Health programs and encourage client referrals.
Participate in events that promote APLA Health’s services.
Attend regularly scheduled in-service to increase knowledge of resources that facilitate appropriate and relevant referrals.
Provide non-medical case management to West Hollywood Community Members.
Complete quarterly reports for the West Hollywood program.
Attend trainings to enhance knowledge and skills to promote client engagement and retention skills.
Develop outreach materials (brochures, media articles, etc.) to inform the public about APLA Health’s services.
Strictly adhere to HIPAA guidelines and regulations to protect patient rights and confidentiality of protected health information (PHI), including, but not limited to, personal and financial information.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Possess a Bachelor's degree from an accredited institution and experience working in HIV services with a minimum of three (3) years' experience working in HIV or a related field of health services. Experience implementing program activities, data collection and knowledge of HIV-related treatments; experience with patient records and files and working with gay and non-gay identified MSM; experience working with physicians, in the healthcare system and with community-based organizations and clinics. Experience in a nonprofit environment preferred; specific training/experience with HIV-related issues, homelessness, mental illness and substance-using individuals preferred.
Bilingual English/Spanish preferred.
Knowledge of:
HIV care, treatment and prevention service delivery system; HIV pathogenesis, symptoms, approved HIV treatments and clinical trials; co-morbidities, such as viral hepatitis, TB and other related diseases; HIV-related research procedures and structures; program evaluation; epidemiology of HIV transmission and general epidemiological tools; HIV testing; HIV risk-reduction techniques; health behavior theories and models; health literacy; cultural competency; and communities most impacted by HIV.
Ability to:
Explain scientific information in simple terms, both verbally and in writing; participate as an effective member of a large service organization; demonstrate non-judgment and compassion towards people, with an emphasis on providing them with the tools necessary to increase positive health outcomes; maintain confidentiality of clients; work in the field with minimal supervision; when necessary, advocate for the rights of clients in medical settings; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is position is a blend of working in the field to meet with clients and an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. This position requires local travel within Los Angeles County to meet with clients. When needed, the position may require out-of-town travel to national conferences addressing HIV prevention and/or engagement in care.
COVID-19 vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
The Director of Housing Services is responsible for the leadership, operations, and collaborations of the Flexible Housing Pool (FHP)’s Housing Services Department. The FHP is a cross-sector investment and innovative program delivery strategy to increase housing resources in Chicago and Cook County for populations at the intersection of homelessness and other complex service needs. The Director will have oversight of the Housing Services Department which is the largest of three sub-teams within the FHP team’s structure. The Director of Housing Services is responsible for maintaining a diverse and quality affordable housing portfolio to ensure quick and successful housing placements for people experiencing homelessness. The Director will build and strengthen community relationships to increase housing stability for program tenants. The Center for Housing and Health is a supporting organization of AIDS Foundation Chicago.
The salary range for this role is $67,000 to $80,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Landlord Portfolio and Housing Placement Oversight • Foster and maintain a robust, equitable housing portfolio of Chicago and Cook County suburbs private market landlords; establish and maintain a sufficient number of units within Mobility Areas • Monitor all monthly, quarterly, and annual housing placement targets to meet or exceed goals • Establish and ensure landlord portfolio and housing placement metrics and outcomes are achieved • Ensure all applicable Fair Housing laws and local and regional landlord-tenant ordinances are adhered; confirm all leased units meet established housing quality standards • Affirm all master-leases and tenant-based leases are expertly executed; lease renewals are completed in a timely manner • Incorporate and align AFC/CHH’s Racial Equity Action Plan (REAP)’s goals and objectives into all aspects of the Housing Services Department’s efforts • Provide accurate and thorough reports to FHP leadership in a timely manner • Oversee the management and utilization of the Landlord Database • Ensure the program has a sufficient stock of quality and affordable “bridge” (SRO) units and hotel rooms for transitional utilization purposes • Coordinate with Department staff and subcontracted organization staff to ensure timely housing placements and long-term housing stability • Provide support to the Senior Director for budgets, grants, and expenses Staffing and Supervision • Provide direction and support to the Flexible Housing Pool (FHP)’s Housing Services Department; Supervise four (4) managers with a team of 17 direct service staff • Strategically manage and implement the Department’s growth • Hire, train, mentor, and supervise assigned management staff; support in the recruitment, selection, onboarding and on-going development of the Department’s direct services staff • Create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures • Support staff to reach targeted program goals • Ensure all Housing Services Department staff members receive and engage in professional development opportunities Collaborations and Community Engagement • Direct cross-team collaborations among the Department’s sub-teams to ensure timely housing placements and long-term housing stability • Provide meaningful engagement opportunities for the FHP’s landlords and property managers, i.e., Landlord Meetings, landlord trainings, newsletters, and other communications • Lead intra-AFC/CHH Housing Department special initiatives to integrate and enhance landlord engagement projects, i.e., KEYS, IDPH-HOPWA projects, etc.; participate in the planning and development of new housing projects • Collaborate and regularly meet with leaders across AFC/CHH departments impacting the Housing Services Department’s success, i.e. Rental Payment Processing, Data Services, Finance & Contracts; etc. • Establish strong relationships with the FHP’s leadership organizations and subcontracted partners • Develop and foster relationships with neighborhood groups; landlord associations; community partners; and/or elected officials to expand the FHP’s presence in the community • Provide leadership and/or support to FHP Governance workgroups (i.e. Racial Equity, Lived Experience Advisory Committee, Sustainability), as determined by the FHP Senior Director; • Lead or participate in committees of the Chicago Continuum of Care and/or other sector-related opportunities • Build meaningful partnerships with the city of Chicago’s Department of Housing, Chicago Housing Authority, affordable housing partners, and the Statewide Referral Network to create pathways for long-term housing stability for FHP tenants Other • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others • Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations • Protect organization’s value and manage risk by keeping information confidential • Perform other duties as assigned The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES Four (4) Managers: • Three (3) Landlord Engagement Managers • One (1) Manager, Housing Placement EXPERIENCE AND EDUCATION Minimum Qualifications • Bachelor’s degree in Human Services or related field and/or 3 or more years’ experience in Homelessness, Healthcare and/or Housing/Real Estate sectors • Two years supervisory experience Preferred Qualifications • Master’s degree in Human Services or related field • Five or more years’ experience in Homelessness, Healthcare and/or Housing/Real Estate sectors • Three or more years supervisory experience • Established networks and contacts in the field KNOWLEDGE, SKILLS, AND ABILITIES • Exceptional relationship-building and communication skills • Strong leadership and management skills • Knowledge of Fair Housing laws and Landlord-Tenant laws/ordinances • Knowledge of the homeless service system and other crisis service systems • Ability to present to large groups, and a comfort level with presentations generally • Excellent analytical abilities REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS • None WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. Some travel required within the city of Chicago, Suburban Cook County and occasionally nationwide.
Jun 29, 2023
Full time
The Director of Housing Services is responsible for the leadership, operations, and collaborations of the Flexible Housing Pool (FHP)’s Housing Services Department. The FHP is a cross-sector investment and innovative program delivery strategy to increase housing resources in Chicago and Cook County for populations at the intersection of homelessness and other complex service needs. The Director will have oversight of the Housing Services Department which is the largest of three sub-teams within the FHP team’s structure. The Director of Housing Services is responsible for maintaining a diverse and quality affordable housing portfolio to ensure quick and successful housing placements for people experiencing homelessness. The Director will build and strengthen community relationships to increase housing stability for program tenants. The Center for Housing and Health is a supporting organization of AIDS Foundation Chicago.
The salary range for this role is $67,000 to $80,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Landlord Portfolio and Housing Placement Oversight • Foster and maintain a robust, equitable housing portfolio of Chicago and Cook County suburbs private market landlords; establish and maintain a sufficient number of units within Mobility Areas • Monitor all monthly, quarterly, and annual housing placement targets to meet or exceed goals • Establish and ensure landlord portfolio and housing placement metrics and outcomes are achieved • Ensure all applicable Fair Housing laws and local and regional landlord-tenant ordinances are adhered; confirm all leased units meet established housing quality standards • Affirm all master-leases and tenant-based leases are expertly executed; lease renewals are completed in a timely manner • Incorporate and align AFC/CHH’s Racial Equity Action Plan (REAP)’s goals and objectives into all aspects of the Housing Services Department’s efforts • Provide accurate and thorough reports to FHP leadership in a timely manner • Oversee the management and utilization of the Landlord Database • Ensure the program has a sufficient stock of quality and affordable “bridge” (SRO) units and hotel rooms for transitional utilization purposes • Coordinate with Department staff and subcontracted organization staff to ensure timely housing placements and long-term housing stability • Provide support to the Senior Director for budgets, grants, and expenses Staffing and Supervision • Provide direction and support to the Flexible Housing Pool (FHP)’s Housing Services Department; Supervise four (4) managers with a team of 17 direct service staff • Strategically manage and implement the Department’s growth • Hire, train, mentor, and supervise assigned management staff; support in the recruitment, selection, onboarding and on-going development of the Department’s direct services staff • Create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures • Support staff to reach targeted program goals • Ensure all Housing Services Department staff members receive and engage in professional development opportunities Collaborations and Community Engagement • Direct cross-team collaborations among the Department’s sub-teams to ensure timely housing placements and long-term housing stability • Provide meaningful engagement opportunities for the FHP’s landlords and property managers, i.e., Landlord Meetings, landlord trainings, newsletters, and other communications • Lead intra-AFC/CHH Housing Department special initiatives to integrate and enhance landlord engagement projects, i.e., KEYS, IDPH-HOPWA projects, etc.; participate in the planning and development of new housing projects • Collaborate and regularly meet with leaders across AFC/CHH departments impacting the Housing Services Department’s success, i.e. Rental Payment Processing, Data Services, Finance & Contracts; etc. • Establish strong relationships with the FHP’s leadership organizations and subcontracted partners • Develop and foster relationships with neighborhood groups; landlord associations; community partners; and/or elected officials to expand the FHP’s presence in the community • Provide leadership and/or support to FHP Governance workgroups (i.e. Racial Equity, Lived Experience Advisory Committee, Sustainability), as determined by the FHP Senior Director; • Lead or participate in committees of the Chicago Continuum of Care and/or other sector-related opportunities • Build meaningful partnerships with the city of Chicago’s Department of Housing, Chicago Housing Authority, affordable housing partners, and the Statewide Referral Network to create pathways for long-term housing stability for FHP tenants Other • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others • Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations • Protect organization’s value and manage risk by keeping information confidential • Perform other duties as assigned The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES Four (4) Managers: • Three (3) Landlord Engagement Managers • One (1) Manager, Housing Placement EXPERIENCE AND EDUCATION Minimum Qualifications • Bachelor’s degree in Human Services or related field and/or 3 or more years’ experience in Homelessness, Healthcare and/or Housing/Real Estate sectors • Two years supervisory experience Preferred Qualifications • Master’s degree in Human Services or related field • Five or more years’ experience in Homelessness, Healthcare and/or Housing/Real Estate sectors • Three or more years supervisory experience • Established networks and contacts in the field KNOWLEDGE, SKILLS, AND ABILITIES • Exceptional relationship-building and communication skills • Strong leadership and management skills • Knowledge of Fair Housing laws and Landlord-Tenant laws/ordinances • Knowledge of the homeless service system and other crisis service systems • Ability to present to large groups, and a comfort level with presentations generally • Excellent analytical abilities REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS • None WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. Some travel required within the city of Chicago, Suburban Cook County and occasionally nationwide.
Individual Giving Manager
Global Arts Live
Cambridge, MA, United States
ORGANIZATIONAL OVERVIEW
For over 30 years, Global Arts Live has brought exceptional global music and dance to stages across greater Boston. We invest in longstanding relationships with artists, support them with commissions, develop audiences for their work, and create connections to under-represented immigrant populations and communities of color in our region. Since inception, Global Arts Live has presented more than 800 artists from 70+ countries in over 1,500 performances attended by more than 1 million people. With an artistic vision focused on cultural diversity, many of our artistic projects express universal themes of identity, immigration, heritage, and inclusion. 70% of presented artists identify as BIPOC. Audience surveys show that our audiences roughly correlate to the Boston area population with 23% of our audiences identifying as BIPOC and 44% speaking a language other than English. We aspire to transcend borders, cultivate community, and enrich lives.
Global Arts Live is ushering in an unprecedented phase of growth and innovation centered around the launch of a new performing arts center in Kendall Square, Cambridge (2026). With the building’s design and construction funded by a real estate developer, Global Arts Live is engaged in a $15M fundraising campaign to launch and support the new performing arts center’s future operations.
JOB OVERVIEW
As the Individual Giving Manager in a recently expanded development department, you will help shape an exciting new phase of growth and innovation for the organization. Reporting to the Director of Advancement, and working with the CEO, Board of Directors, and Global Arts Live staff, you will help create new individual giving strategies for major giving and membership as well as support pipeline development for the $15M campaign for the new performing arts center.
RESPONSIBILITIES
Design strategies for and implement membership campaigns, driving toward annual goals. Write, produce, and manage prospect and member communications, including direct mail, email, social media, webpages, online giving, and phone communications.
Manage individual donor stewardship activities and member benefit fulfillment, including thank you calls, donor swag, concierge ticketing service, etc.
Coordinate membership receptions and some special events, including supporting the anticipated 1st annual Gala.
Create advancement communications and fundraising materials such as email newsletters, gala invitations, and annual report.
Conduct prospect research and donor analysis to support all major gift activities.
Manage donor records in relational database, generate reports, and track, analyze, and report fundraising metrics.
Process gifts and manage acknowledgements for Global Arts Live members and donors.
Attend concerts periodically and promote membership.
Other Duties
Coordinate and track departmental expense budget.
Represent Global Arts Live at cultivation events and other interactions in community and professional forums, groups, and partner organizations.
Attend to other duties and administrative support as assigned.
DESIRED SKILLS & ATTRIBUTES
Commitment to fundraising and institutional advancement in pursuit of the mission.
Excellent interpersonal, communication, and writing skills.
Organized, attentive to details, and oriented to problem-solving.
Demonstrated ability to take initiative and build a strategy to achieve a goal.
Interest in authentic work with diverse communities and cultures, and commitment to advancing anti-racism in mission delivery and the workplace.
Discretion in handling confidential information.
Passion for global or other kinds of music, dance, and the mission of Global Arts Live.
QUALIFICATIONS
At least two years of professional experience fundraising from individuals, ideally with a membership program in a nonprofit organization.
Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint).
Experience with a Customer Relations Management system such as Tessitura.
Experience with Donor Search or other prospect research tools, a plus.
Must be able to sit for extended periods of time, walk up and down stairs, and lift 30 lbs.
Not sure you meet 100% of our qualifications? If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with non-traditional workplace experience and backgrounds. Whether you’re new to arts and culture, returning to work after a gap in employment, or ready to take the next step in your career path, we will be glad to consider your application. Please use your cover letter to tell us about your experience and what you hope to bring to this role.
WORK ENVIRONMENT
Global Arts Live offices are located at 720 Massachusetts Avenue, Cambridge, MA, and concerts are currently held at different locations in Boston, Somerville, and Cambridge.
Work is generally performed in the office and at events, with some flexibility for working remotely.
Some night and weekend work at concert events required.
COMPENSATION
This is a full-time salaried, exempt position.
$50,000-$65,000 annual salary, based upon applicant’s experience with fundraising from individual donors.
A generous benefits package includes health and dental insurance, flexible spending accounts, a retirement plan, and professional development opportunities.
TO APPLY
Application Deadline: June 9. You are encouraged to apply as soon as possible since interviews will be scheduled on a rolling basis.
Please create a single pdf with your cover letter, resume, and references. (We will give you advance notice before contacting your references.) In your cover letter please mention how you heard of this opportunity.
Email the pdf to work@globalartslive.org , with “IGM” and your Last Name, First Initial, in both the email subject line and pdf name.
All applicants will receive a request from our Business Office to participate in a two-minute demographic survey, as part of our commitment to conducting an equitable hiring process. Your responses to this survey are optional, anonymous, and will only be used to assess the aggregate diversity of our candidate pool. Responses will not be shared with the hiring manager or used to consider your job application. Thank you in advance for completing the survey.
Global Arts Live is an equal opportunity employer and welcomes applications from candidates of all races, abilities, genders, sexual orientations, religions, ethnicities, and national origins. Global Arts Live is committed to creating a work environment that values respect, integrity, diversity, equity, and inclusion .
May 09, 2023
Full time
Individual Giving Manager
Global Arts Live
Cambridge, MA, United States
ORGANIZATIONAL OVERVIEW
For over 30 years, Global Arts Live has brought exceptional global music and dance to stages across greater Boston. We invest in longstanding relationships with artists, support them with commissions, develop audiences for their work, and create connections to under-represented immigrant populations and communities of color in our region. Since inception, Global Arts Live has presented more than 800 artists from 70+ countries in over 1,500 performances attended by more than 1 million people. With an artistic vision focused on cultural diversity, many of our artistic projects express universal themes of identity, immigration, heritage, and inclusion. 70% of presented artists identify as BIPOC. Audience surveys show that our audiences roughly correlate to the Boston area population with 23% of our audiences identifying as BIPOC and 44% speaking a language other than English. We aspire to transcend borders, cultivate community, and enrich lives.
Global Arts Live is ushering in an unprecedented phase of growth and innovation centered around the launch of a new performing arts center in Kendall Square, Cambridge (2026). With the building’s design and construction funded by a real estate developer, Global Arts Live is engaged in a $15M fundraising campaign to launch and support the new performing arts center’s future operations.
JOB OVERVIEW
As the Individual Giving Manager in a recently expanded development department, you will help shape an exciting new phase of growth and innovation for the organization. Reporting to the Director of Advancement, and working with the CEO, Board of Directors, and Global Arts Live staff, you will help create new individual giving strategies for major giving and membership as well as support pipeline development for the $15M campaign for the new performing arts center.
RESPONSIBILITIES
Design strategies for and implement membership campaigns, driving toward annual goals. Write, produce, and manage prospect and member communications, including direct mail, email, social media, webpages, online giving, and phone communications.
Manage individual donor stewardship activities and member benefit fulfillment, including thank you calls, donor swag, concierge ticketing service, etc.
Coordinate membership receptions and some special events, including supporting the anticipated 1st annual Gala.
Create advancement communications and fundraising materials such as email newsletters, gala invitations, and annual report.
Conduct prospect research and donor analysis to support all major gift activities.
Manage donor records in relational database, generate reports, and track, analyze, and report fundraising metrics.
Process gifts and manage acknowledgements for Global Arts Live members and donors.
Attend concerts periodically and promote membership.
Other Duties
Coordinate and track departmental expense budget.
Represent Global Arts Live at cultivation events and other interactions in community and professional forums, groups, and partner organizations.
Attend to other duties and administrative support as assigned.
DESIRED SKILLS & ATTRIBUTES
Commitment to fundraising and institutional advancement in pursuit of the mission.
Excellent interpersonal, communication, and writing skills.
Organized, attentive to details, and oriented to problem-solving.
Demonstrated ability to take initiative and build a strategy to achieve a goal.
Interest in authentic work with diverse communities and cultures, and commitment to advancing anti-racism in mission delivery and the workplace.
Discretion in handling confidential information.
Passion for global or other kinds of music, dance, and the mission of Global Arts Live.
QUALIFICATIONS
At least two years of professional experience fundraising from individuals, ideally with a membership program in a nonprofit organization.
Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint).
Experience with a Customer Relations Management system such as Tessitura.
Experience with Donor Search or other prospect research tools, a plus.
Must be able to sit for extended periods of time, walk up and down stairs, and lift 30 lbs.
Not sure you meet 100% of our qualifications? If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with non-traditional workplace experience and backgrounds. Whether you’re new to arts and culture, returning to work after a gap in employment, or ready to take the next step in your career path, we will be glad to consider your application. Please use your cover letter to tell us about your experience and what you hope to bring to this role.
WORK ENVIRONMENT
Global Arts Live offices are located at 720 Massachusetts Avenue, Cambridge, MA, and concerts are currently held at different locations in Boston, Somerville, and Cambridge.
Work is generally performed in the office and at events, with some flexibility for working remotely.
Some night and weekend work at concert events required.
COMPENSATION
This is a full-time salaried, exempt position.
$50,000-$65,000 annual salary, based upon applicant’s experience with fundraising from individual donors.
A generous benefits package includes health and dental insurance, flexible spending accounts, a retirement plan, and professional development opportunities.
TO APPLY
Application Deadline: June 9. You are encouraged to apply as soon as possible since interviews will be scheduled on a rolling basis.
Please create a single pdf with your cover letter, resume, and references. (We will give you advance notice before contacting your references.) In your cover letter please mention how you heard of this opportunity.
Email the pdf to work@globalartslive.org , with “IGM” and your Last Name, First Initial, in both the email subject line and pdf name.
All applicants will receive a request from our Business Office to participate in a two-minute demographic survey, as part of our commitment to conducting an equitable hiring process. Your responses to this survey are optional, anonymous, and will only be used to assess the aggregate diversity of our candidate pool. Responses will not be shared with the hiring manager or used to consider your job application. Thank you in advance for completing the survey.
Global Arts Live is an equal opportunity employer and welcomes applications from candidates of all races, abilities, genders, sexual orientations, religions, ethnicities, and national origins. Global Arts Live is committed to creating a work environment that values respect, integrity, diversity, equity, and inclusion .
Job Title: Local Manager JD
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
About Us:
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com .
Job Description: Frontier’s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and delivery 100% employee and customer satisfaction.
This position will provide leadership and supervision to staff and a workforce of field technicians that safely install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment, installation and construction of central office transmission equipment and outside plant line and cable facilities .
Position duties include meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promotion of new and existing company products as well as supervision of company and contract resources to ensure that construction projects are completed in a timely manner and are in compliance with Frontier's construction, service, quality and safety standards. Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Accountable for daily coordination with the Operations Center and Network Engineers, material disbursements, time sheet approval for contractors and company resources and other duties as assigned by the Director of Operations .
Key Responsibilities and Accountabilities:
Operations Proficiency:
Has solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget)
Able to articulate business/departmental KPI’s to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
Holds team accountable to clearly achieving results through coaching and performance management.
Promotes new/existing products as required.
Ensures all customers’ requirements and needs are met.
Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers
Working with dispatch, monitor workload and schedule manpower and resources needed to meet workload demands, customer needs and company objectives.
Responsible for determining and fulfilling the needs of the team for employee development and training.
Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.
Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc.
Be cognizant of and support revenue budget.
Provide Capital Budget input as required.
Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.
Business related functions: Employee time sheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization.
Employee Relations:
Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gains input on action plans and modifies direction as necessary and to engage and to hold employees accountable to overall business operations and results
Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale.
Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans.
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
Community Relations:
Positively represents the Company through active engagement and involvement in the community.
Competitive Marketplace:
Engages in marketing initiatives to promote the Company’s products and services (i.e., TTL and marketing events).
Customer Ownership
Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work.
Holds employees and other departments accountable to meet customer needs/demands. (Does not take “no” for an answer).
Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
Required Skills:
Two to four years of prior supervisory experience
Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution
Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
Basic knowledge of engineering, plant service center and outside plant functions.
Must possess basic PC skills: Excel, Word, Power Point and Outlook.
Must demonstrate good oral and written communication skills
Must take pride and ownership in work, and exhibit a willingness to learn.
2-3 years HSI/ DSL installation and repair experience.
Advance knowledge of plant service center, central office and outside plant functions
Basic knowledge of FTTH and data networking
Must possess basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
Must be able to perform complex hardware/software research and provide first level technical support
Five years minimum experience in OSP and central office engineering and construction.
Experience and knowledge of capital project management preferred.
Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction to include cable placement, line work and splicing.
Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware.
Education, certification and/or license requirements:
Must possess a valid state driver’s license
Must have high school diploma or equivalent. College degree in business/management/telecommunications preferred.
Successful completion/certification in related technical fields or vendor equipment desired
BA/BS in Telecommunications, Operations Management or Business Administration preferred
CCNA, PMP or CWNP a plus
Environmental Factors/Physical Requirements:
Must be available 24/7 to support off-shift technicians and emergency situations as needed.
Must be able to work in inclement weather, extended driving and lifting and carrying of moderately heavy objects.
Must be willing to work overtime, be on call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. Overnight travel will occasionally be required.
Apr 25, 2023
Full time
Job Title: Local Manager JD
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
About Us:
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com .
Job Description: Frontier’s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and delivery 100% employee and customer satisfaction.
This position will provide leadership and supervision to staff and a workforce of field technicians that safely install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment, installation and construction of central office transmission equipment and outside plant line and cable facilities .
Position duties include meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promotion of new and existing company products as well as supervision of company and contract resources to ensure that construction projects are completed in a timely manner and are in compliance with Frontier's construction, service, quality and safety standards. Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Accountable for daily coordination with the Operations Center and Network Engineers, material disbursements, time sheet approval for contractors and company resources and other duties as assigned by the Director of Operations .
Key Responsibilities and Accountabilities:
Operations Proficiency:
Has solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget)
Able to articulate business/departmental KPI’s to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
Holds team accountable to clearly achieving results through coaching and performance management.
Promotes new/existing products as required.
Ensures all customers’ requirements and needs are met.
Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers
Working with dispatch, monitor workload and schedule manpower and resources needed to meet workload demands, customer needs and company objectives.
Responsible for determining and fulfilling the needs of the team for employee development and training.
Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.
Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc.
Be cognizant of and support revenue budget.
Provide Capital Budget input as required.
Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.
Business related functions: Employee time sheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization.
Employee Relations:
Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gains input on action plans and modifies direction as necessary and to engage and to hold employees accountable to overall business operations and results
Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale.
Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans.
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
Community Relations:
Positively represents the Company through active engagement and involvement in the community.
Competitive Marketplace:
Engages in marketing initiatives to promote the Company’s products and services (i.e., TTL and marketing events).
Customer Ownership
Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work.
Holds employees and other departments accountable to meet customer needs/demands. (Does not take “no” for an answer).
Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
Required Skills:
Two to four years of prior supervisory experience
Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution
Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
Basic knowledge of engineering, plant service center and outside plant functions.
Must possess basic PC skills: Excel, Word, Power Point and Outlook.
Must demonstrate good oral and written communication skills
Must take pride and ownership in work, and exhibit a willingness to learn.
2-3 years HSI/ DSL installation and repair experience.
Advance knowledge of plant service center, central office and outside plant functions
Basic knowledge of FTTH and data networking
Must possess basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
Must be able to perform complex hardware/software research and provide first level technical support
Five years minimum experience in OSP and central office engineering and construction.
Experience and knowledge of capital project management preferred.
Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction to include cable placement, line work and splicing.
Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware.
Education, certification and/or license requirements:
Must possess a valid state driver’s license
Must have high school diploma or equivalent. College degree in business/management/telecommunications preferred.
Successful completion/certification in related technical fields or vendor equipment desired
BA/BS in Telecommunications, Operations Management or Business Administration preferred
CCNA, PMP or CWNP a plus
Environmental Factors/Physical Requirements:
Must be available 24/7 to support off-shift technicians and emergency situations as needed.
Must be able to work in inclement weather, extended driving and lifting and carrying of moderately heavy objects.
Must be willing to work overtime, be on call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. Overnight travel will occasionally be required.
Oregon Health & Science University
Portland, Oregon
Department Overview
The Center for Evidence-based Policy’s mission is to address policy challenges with evidence and collaboration, and it excels in partnerships that develop policy solutions and improve health. The Center primarily works with state governments focused on health policy, decision-making, and program administration. The Center actively seeks partners who share its commitment to evidence, integrity, innovation, tangible results, and products that are independent, high-quality, and effective in meeting decision-makers needs. The Center is diverse in people and ideas and actively recruits and retains the highest quality personnel committed and passionate about achieving its mission. The Center promotes leadership that inspires innovation, motivates people to perform at their highest levels, and makes it a great workplace. The Policy Analyst conducts expert-level policy research and analysis, including complex analyses of federal and state laws, regulations, and policies; comparison of private and public healthcare payer policies and clinical coverage criteria; assessment of published studies and grey literature; appraisal of case studies and program evaluations; development of interview guides and conduct of structured interviews with state officials and other subject matter experts. The Policy Analyst may also analyze Medicaid claims and utilization data. The Policy Analyst synthesizes the information into a wide array of written products, including reports, issue briefs, and technical assistance tools, and presents findings from research to state government staff through presentations at conferences, on webinars, and through conference calls. The Policy Analyst also provides technical assistance to local, state, and national organizations, which may include planning and facilitating group processes (including strategic planning), coaching clients on implementing evidence-based policies and assisting with organizational and system change efforts, facilitating performance measurement and quality improvement, developing materials and tools, and delivering presentations. As with all Center staff, the Policy Analyst maintains excellent client relationships and participates in new business development. The Policy Analyst has vital research and writing skills, presentation experience, and project management capabilities. This individual can contextualize policy research and analysis findings and help clients adapt and identify policy interventions. The Policy Analyst works well in a team-oriented environment that builds collaborative work products with other team members and is willing to revise and iterate work products to address the policy and pragmatic circumstances facing the Center’s clients. Experience working with or in government-administered health and or human service program administration, policy design or analysis, or research is required.
Function/Duties of Position
Conduct Policy Research and Analysis for Written Reports, Verbal Presentations, and State Technical Assistance:
Research
Conduct extensive online research of federal and state laws, regulations, and policies including Medicaid state plan amendments, federal waiver terms and conditions, guidance from CMS, etc.
Conduct online searches for peer-reviewed research using MEDLINE and other similar databases
Conduct online searches for peer-reviewed research using MEDLINE and other similar databases
Conduct online research for health and human service programs, and policies and handbooks for private and public health care payers.
Analysis and Writing
Synthesize and analyze information and findings for clients relating to best evidence and best practices for policy implementation success beyond simply summarizing findings from research.
Translate findings and analysis into an array of written products for state consideration and decision making purposes.
Contextualize findings from policy research and analysis and identify potential policy considerations for public clients.
Apply knowledge of Medicaid administration principles to understand program rules and identify and develop opportunities and pathways for program design that are in line with Medicaid authorities.
Adhere to Center style guidelines, research methodologies; maintaining transparency and excellent record documentation.
Preferred: Evaluate and synthesize complex data (quantitative and qualitative) and related health and human services policy issues, including health care claims analyzes.
Technical Assistance, Project Management and/or Program Support:
Participate in team-based technical assistance projects and staff ongoing local, state, and national support programs, including developing and maintaining client relationships, work plans, timelines, deliverable products, budget and project reporting requirements.
Build collaborative work products with other team members, and revise and iterate work products to address the policy and pragmatic circumstances facing clients.
Work closely with colleagues to provide research and technical assistance to local, state and national policy makers and state agency leaders.
Provide leadership in identifying and designing individual projects with appropriate goals and timelines, and in locating and evaluating the effectiveness and suitability of potential consultants, partners, organizations and personnel needed to execute project activities.
Facilitate and lead group processes, including consensus building, focus groups, and strategic planning sessions.
Provide technical assistance focused on the implementation of evidence-based policy, programs, and practices.
Provide leadership and serve as a policy expert on multi-disciplinary project teams.
Provide content area expertise in Director-assigned areas to assist state clients in the assessment and implementation of evidence-based policies.
Perform executive level communication, by serving as the primary contact for project stakeholders and assisting in coordinating activities and communication with project participants and other stakeholders.
Develop and maintain effective relationships with all stakeholders including external project participants, non-profit and state and federal governmental organizations and community groups, for relevant Center projects. This may also include working with internal OHSU partners.
Group Facilitation and Speak Before Diverse Audiences:
Prepare, draft, finalize and make oral presentations to new and existing clients. Explain and synthesize policy issues and potential impacts for internal and external audiences.
Facilitate and lead group processes, including ongoing policy development feedback and drafting process in dynamic multi-state collaborative governance groups.
Assist in coordinating activities and communications with the Center's national partners.
Design and develop presentation panels, plan policy conferences and forums.
Develop curricula as needed and deliver trainings and presentations regarding policies, research and practices to audiences that include practitioners, managers, executives and policy makers.
Represent the Center at selected national and state-level conferences, meetings and other events, preparing materials for distribution and making presentations that effectively communicate the Center’s project goals and mission.
Required Qualifications
Education:
Master’s degree in public policy or other relevant field of study, or a combination of education and equivalent experience.
Experience:
Minimum of 5 years’ experience in health care or public program policy analysis.
Two years’ experience managing complex or high profile programs or projects.
Strong skills in research, analysis, writing and presentation .
Job Related Knowledge, Skills and Abilities (Competencies):
Strong research skills, including: research and analysis of state and federal laws, policies, healthcare guidelines, medical and coverage decisions, peer-reviewed research, grey literature, and other evidence reports.
Experience conducting peer-reviewed and grey literature reviews.
Clear and effective writing and presentation style, including the ability to express ideas, thoughts and concepts clearly and concisely in a non-academic, public-sector setting.
Demonstrated ability to translate complex information into digestible and actionable written report products, oral presentations, and other instruments.
Ability to think strategically and creatively, adjust to changing circumstances, remain attentive to details and identify resources for projects.
Approach research, written products, and presentations with a non-partisan perspective.
Ability to exercise discretion when dealing with issues of a sensitive nature, and to maintain confidentiality at all times.
Ability to deliver presentations for large and diverse audiences, both in person and using webinar and conference call technologies.
Excellent interpersonal communication skills.
Demonstrated time and project-management skills, including an ability to meet multiple deadlines by maintaining a high level of organization.
Excellent grammatical skills, including ability to write in defined styles and adhere to style guidelines. Excellent ability to respond constructively to written and other product review, edits, and comments. Proficiency in MS Office applications (e.g., Word, PowerPoint, Excel).
Experience working with a citation management software application (e.g., EndNote).
Preferred Qualifications
Experience:
Relevant work experience in a Medicaid administration, state government, health policy, or other public sector setting strongly preferred
Job Related Knowledge, Skills and Abilities (Competencies):
Experience and understanding of Medicaid, managed care, service and delivery system innovations, federal and state health policy, and health reform efforts including the ACA.
Experience conducting claims analysis, cost-benefit-analysist, program evaluation, or economic analyses.
Experience managing programs including contracting, creating and managing budgets, customer relations and supervising staff.
Experience designing, implementing, or evaluating alternative payment models in healthcare.
High level quantitative data analysis skills and experience, including expertise in use of standard statistical packages (e.g., SAS, STATA).
Expertise in conducting and evaluating economic modeling and analysis (e.g., cost-benefit, cost-effectiveness).
Experience being highly accountable to external customers, public officials, and diverse stakeholders preferred.
Experience working with a diverse array of clients, including policy makers, practitioners and agency leaders. Background in medical coding practices and national quality measures.
Highly desirable candidates will be proficient in citation management software (e.g. EndNote). Experience in use of systematic review software (e.g., DistillerSR).
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu. As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
Apr 07, 2023
Full time
Department Overview
The Center for Evidence-based Policy’s mission is to address policy challenges with evidence and collaboration, and it excels in partnerships that develop policy solutions and improve health. The Center primarily works with state governments focused on health policy, decision-making, and program administration. The Center actively seeks partners who share its commitment to evidence, integrity, innovation, tangible results, and products that are independent, high-quality, and effective in meeting decision-makers needs. The Center is diverse in people and ideas and actively recruits and retains the highest quality personnel committed and passionate about achieving its mission. The Center promotes leadership that inspires innovation, motivates people to perform at their highest levels, and makes it a great workplace. The Policy Analyst conducts expert-level policy research and analysis, including complex analyses of federal and state laws, regulations, and policies; comparison of private and public healthcare payer policies and clinical coverage criteria; assessment of published studies and grey literature; appraisal of case studies and program evaluations; development of interview guides and conduct of structured interviews with state officials and other subject matter experts. The Policy Analyst may also analyze Medicaid claims and utilization data. The Policy Analyst synthesizes the information into a wide array of written products, including reports, issue briefs, and technical assistance tools, and presents findings from research to state government staff through presentations at conferences, on webinars, and through conference calls. The Policy Analyst also provides technical assistance to local, state, and national organizations, which may include planning and facilitating group processes (including strategic planning), coaching clients on implementing evidence-based policies and assisting with organizational and system change efforts, facilitating performance measurement and quality improvement, developing materials and tools, and delivering presentations. As with all Center staff, the Policy Analyst maintains excellent client relationships and participates in new business development. The Policy Analyst has vital research and writing skills, presentation experience, and project management capabilities. This individual can contextualize policy research and analysis findings and help clients adapt and identify policy interventions. The Policy Analyst works well in a team-oriented environment that builds collaborative work products with other team members and is willing to revise and iterate work products to address the policy and pragmatic circumstances facing the Center’s clients. Experience working with or in government-administered health and or human service program administration, policy design or analysis, or research is required.
Function/Duties of Position
Conduct Policy Research and Analysis for Written Reports, Verbal Presentations, and State Technical Assistance:
Research
Conduct extensive online research of federal and state laws, regulations, and policies including Medicaid state plan amendments, federal waiver terms and conditions, guidance from CMS, etc.
Conduct online searches for peer-reviewed research using MEDLINE and other similar databases
Conduct online searches for peer-reviewed research using MEDLINE and other similar databases
Conduct online research for health and human service programs, and policies and handbooks for private and public health care payers.
Analysis and Writing
Synthesize and analyze information and findings for clients relating to best evidence and best practices for policy implementation success beyond simply summarizing findings from research.
Translate findings and analysis into an array of written products for state consideration and decision making purposes.
Contextualize findings from policy research and analysis and identify potential policy considerations for public clients.
Apply knowledge of Medicaid administration principles to understand program rules and identify and develop opportunities and pathways for program design that are in line with Medicaid authorities.
Adhere to Center style guidelines, research methodologies; maintaining transparency and excellent record documentation.
Preferred: Evaluate and synthesize complex data (quantitative and qualitative) and related health and human services policy issues, including health care claims analyzes.
Technical Assistance, Project Management and/or Program Support:
Participate in team-based technical assistance projects and staff ongoing local, state, and national support programs, including developing and maintaining client relationships, work plans, timelines, deliverable products, budget and project reporting requirements.
Build collaborative work products with other team members, and revise and iterate work products to address the policy and pragmatic circumstances facing clients.
Work closely with colleagues to provide research and technical assistance to local, state and national policy makers and state agency leaders.
Provide leadership in identifying and designing individual projects with appropriate goals and timelines, and in locating and evaluating the effectiveness and suitability of potential consultants, partners, organizations and personnel needed to execute project activities.
Facilitate and lead group processes, including consensus building, focus groups, and strategic planning sessions.
Provide technical assistance focused on the implementation of evidence-based policy, programs, and practices.
Provide leadership and serve as a policy expert on multi-disciplinary project teams.
Provide content area expertise in Director-assigned areas to assist state clients in the assessment and implementation of evidence-based policies.
Perform executive level communication, by serving as the primary contact for project stakeholders and assisting in coordinating activities and communication with project participants and other stakeholders.
Develop and maintain effective relationships with all stakeholders including external project participants, non-profit and state and federal governmental organizations and community groups, for relevant Center projects. This may also include working with internal OHSU partners.
Group Facilitation and Speak Before Diverse Audiences:
Prepare, draft, finalize and make oral presentations to new and existing clients. Explain and synthesize policy issues and potential impacts for internal and external audiences.
Facilitate and lead group processes, including ongoing policy development feedback and drafting process in dynamic multi-state collaborative governance groups.
Assist in coordinating activities and communications with the Center's national partners.
Design and develop presentation panels, plan policy conferences and forums.
Develop curricula as needed and deliver trainings and presentations regarding policies, research and practices to audiences that include practitioners, managers, executives and policy makers.
Represent the Center at selected national and state-level conferences, meetings and other events, preparing materials for distribution and making presentations that effectively communicate the Center’s project goals and mission.
Required Qualifications
Education:
Master’s degree in public policy or other relevant field of study, or a combination of education and equivalent experience.
Experience:
Minimum of 5 years’ experience in health care or public program policy analysis.
Two years’ experience managing complex or high profile programs or projects.
Strong skills in research, analysis, writing and presentation .
Job Related Knowledge, Skills and Abilities (Competencies):
Strong research skills, including: research and analysis of state and federal laws, policies, healthcare guidelines, medical and coverage decisions, peer-reviewed research, grey literature, and other evidence reports.
Experience conducting peer-reviewed and grey literature reviews.
Clear and effective writing and presentation style, including the ability to express ideas, thoughts and concepts clearly and concisely in a non-academic, public-sector setting.
Demonstrated ability to translate complex information into digestible and actionable written report products, oral presentations, and other instruments.
Ability to think strategically and creatively, adjust to changing circumstances, remain attentive to details and identify resources for projects.
Approach research, written products, and presentations with a non-partisan perspective.
Ability to exercise discretion when dealing with issues of a sensitive nature, and to maintain confidentiality at all times.
Ability to deliver presentations for large and diverse audiences, both in person and using webinar and conference call technologies.
Excellent interpersonal communication skills.
Demonstrated time and project-management skills, including an ability to meet multiple deadlines by maintaining a high level of organization.
Excellent grammatical skills, including ability to write in defined styles and adhere to style guidelines. Excellent ability to respond constructively to written and other product review, edits, and comments. Proficiency in MS Office applications (e.g., Word, PowerPoint, Excel).
Experience working with a citation management software application (e.g., EndNote).
Preferred Qualifications
Experience:
Relevant work experience in a Medicaid administration, state government, health policy, or other public sector setting strongly preferred
Job Related Knowledge, Skills and Abilities (Competencies):
Experience and understanding of Medicaid, managed care, service and delivery system innovations, federal and state health policy, and health reform efforts including the ACA.
Experience conducting claims analysis, cost-benefit-analysist, program evaluation, or economic analyses.
Experience managing programs including contracting, creating and managing budgets, customer relations and supervising staff.
Experience designing, implementing, or evaluating alternative payment models in healthcare.
High level quantitative data analysis skills and experience, including expertise in use of standard statistical packages (e.g., SAS, STATA).
Expertise in conducting and evaluating economic modeling and analysis (e.g., cost-benefit, cost-effectiveness).
Experience being highly accountable to external customers, public officials, and diverse stakeholders preferred.
Experience working with a diverse array of clients, including policy makers, practitioners and agency leaders. Background in medical coding practices and national quality measures.
Highly desirable candidates will be proficient in citation management software (e.g. EndNote). Experience in use of systematic review software (e.g., DistillerSR).
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu. As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
About The Children's Storefront
The science is clear: back-and-forth interactions between caregivers and children in the first three years of life build the strongest foundation for brain growth and lifelong success, and responsive play is an important tool to build babies’ brains -- yet this research often doesn’t reach the parents who could use it to support their children’s healthy development.
The Children's Storefront has partnered with families in Harlem for over fifty years, and is now laser-focused on bringing the power of responsive interactions and child-led play to our community. Our newly-launched playspace model allows parents and children to learn together, with caregivers practicing the skills that spur brain development while receiving immediate feedback and support from early childhood specialists. Our program has a lasting impact on children, families, and communities, and we hope you'll join us to move this important work forward!
About the Position
Program Coaches deliver The Children’s Storefront’s early childhood program to families across Harlem, New York City, and beyond. Coaches lead in-person group sessions that support caregivers in developing “serve and return” skills (training in our model will be provided). Coaches provide positive feedback to caregivers, and provide insights into the science behind how children’s brain architecture can be built through play and responsive interactions. Coaches also serve as ambassadors for The Children’s Storefront, engaging in outreach activities to promote the program and connect with new families.
Coaches employ a hybrid model – spending part of their time working remotely and part of their time in-person at our playspace in Harlem – and work 35 hours per week. This will include weekends and potentially early evening hours in order to accommodate family schedules; exact schedules will be determined in consultation with the Program Manager. Coaches must be based in New York City. We are specifically seeking candidates that speak both English and Spanish to help us expand our Spanish-language programming.
Primary Responsibilities
Administrative Work
The Coach is responsible for the administrative work necessary in order to deliver high-quality, community-centered programming that is reflective of our organizational values and helps to achieve our strategic goals.
Track attendance in classes over time, as well as important observations, assessments, etc.
Respond in a timely manner to all data requests concerning performance, family engagement, and other programmatic queries
Support communications to caregivers, including sending attendance reminders and other general check-ins via email or phone
Complete light cleaning and tidying of the playspace after all in-person sessions, including cleaning toys and other sessions materials
Program Delivery
The Coach leads our in-person classes, providing guidance to caregivers on early childhood brain development.
Plan weekly curriculum, including activities and focus areas; collaborate with program team to determine monthly themes for sessions and new approaches to support caregivers’ skill development
Deliver program content and explain the research and science behind early childhood brain development in an accessible, engaging way to support the development of responsive parenting skills
Work to establish trusting relationships with all families, grounded in anti-racist practice, a community orientation, and a personalized, reflective approach that supports the needs of each caregiver and child
Engage in community building with families and creating space for shared reflection, support, and learning
Engage in outreach activities – including tabling, canvassing, presentations, digital outreach, and other tactics – in order to boost attendance for all sessions
Collaborate with coaching team and Program Manager to continuously improve upon and refine TCS’ program based on observations, newly identified best practices, and caregiver feedback
Qualifications
A minimum of a high school diploma or GED is required, along with at least two years of professional experience in direct work with families and young children. Additional education or experience in early childhood education or early intervention is preferred.
As The Children’s Storefront is in the start-up phase, coaches should be creative problem-solvers, adaptive and flexible, and highly organized. We seek candidates who are self-motivated and are strategic in their time management. Above all, Coaches should be deeply invested in the community and should approach their work with curiosity, a growth mindset, and a passion for supporting families. Candidates who are bilingual (English/Spanish) are preferred.
The Children’s Storefront serves a diverse and evolving neighborhood. Candidates should view this as a source of strength, and should enjoy building authentic, trusting relationships with those who may hold identities or have lived experiences that differ from their own. Further, as an organization centering justice and racial equity, candidates must be committed to the ongoing individual work that anti-racist practice requires of us.
Our Benefits
100% employer-paid premiums for health, dental, and vision insurance for individual employees (with generous options for spouse/family coverage)
Flexible spending account
Ample paid time off, including 15 holidays, 10 sick days, and 15 vacation days
Professional development funds for each team member, along with regular team training opportunities
Hybrid work schedule - team members work remotely part of the time, and spend the rest of their time in our office in Harlem, NY
Application Instructions
You can apply via email. Please send your resume and cover letter to HR@TheChildrensStorefront.org with the subject line “Program Coach - Your Name”.
Your cover letter should be no more than one page in length, and it should detail how your experience positions you for this role and why you are invested in early childhood work. Applications without a cover letter will not be considered.
Because of the volume of applications we receive, we will not be able to respond individually to each applicant. We will only contact you if you are selected for an interview. We are a small team, and appreciate candidates refraining from calling us to enquire about their application.
The Children’s Storefront recruits, employs, trains, compensates, and promotes team members without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.
Mar 08, 2023
Full time
About The Children's Storefront
The science is clear: back-and-forth interactions between caregivers and children in the first three years of life build the strongest foundation for brain growth and lifelong success, and responsive play is an important tool to build babies’ brains -- yet this research often doesn’t reach the parents who could use it to support their children’s healthy development.
The Children's Storefront has partnered with families in Harlem for over fifty years, and is now laser-focused on bringing the power of responsive interactions and child-led play to our community. Our newly-launched playspace model allows parents and children to learn together, with caregivers practicing the skills that spur brain development while receiving immediate feedback and support from early childhood specialists. Our program has a lasting impact on children, families, and communities, and we hope you'll join us to move this important work forward!
About the Position
Program Coaches deliver The Children’s Storefront’s early childhood program to families across Harlem, New York City, and beyond. Coaches lead in-person group sessions that support caregivers in developing “serve and return” skills (training in our model will be provided). Coaches provide positive feedback to caregivers, and provide insights into the science behind how children’s brain architecture can be built through play and responsive interactions. Coaches also serve as ambassadors for The Children’s Storefront, engaging in outreach activities to promote the program and connect with new families.
Coaches employ a hybrid model – spending part of their time working remotely and part of their time in-person at our playspace in Harlem – and work 35 hours per week. This will include weekends and potentially early evening hours in order to accommodate family schedules; exact schedules will be determined in consultation with the Program Manager. Coaches must be based in New York City. We are specifically seeking candidates that speak both English and Spanish to help us expand our Spanish-language programming.
Primary Responsibilities
Administrative Work
The Coach is responsible for the administrative work necessary in order to deliver high-quality, community-centered programming that is reflective of our organizational values and helps to achieve our strategic goals.
Track attendance in classes over time, as well as important observations, assessments, etc.
Respond in a timely manner to all data requests concerning performance, family engagement, and other programmatic queries
Support communications to caregivers, including sending attendance reminders and other general check-ins via email or phone
Complete light cleaning and tidying of the playspace after all in-person sessions, including cleaning toys and other sessions materials
Program Delivery
The Coach leads our in-person classes, providing guidance to caregivers on early childhood brain development.
Plan weekly curriculum, including activities and focus areas; collaborate with program team to determine monthly themes for sessions and new approaches to support caregivers’ skill development
Deliver program content and explain the research and science behind early childhood brain development in an accessible, engaging way to support the development of responsive parenting skills
Work to establish trusting relationships with all families, grounded in anti-racist practice, a community orientation, and a personalized, reflective approach that supports the needs of each caregiver and child
Engage in community building with families and creating space for shared reflection, support, and learning
Engage in outreach activities – including tabling, canvassing, presentations, digital outreach, and other tactics – in order to boost attendance for all sessions
Collaborate with coaching team and Program Manager to continuously improve upon and refine TCS’ program based on observations, newly identified best practices, and caregiver feedback
Qualifications
A minimum of a high school diploma or GED is required, along with at least two years of professional experience in direct work with families and young children. Additional education or experience in early childhood education or early intervention is preferred.
As The Children’s Storefront is in the start-up phase, coaches should be creative problem-solvers, adaptive and flexible, and highly organized. We seek candidates who are self-motivated and are strategic in their time management. Above all, Coaches should be deeply invested in the community and should approach their work with curiosity, a growth mindset, and a passion for supporting families. Candidates who are bilingual (English/Spanish) are preferred.
The Children’s Storefront serves a diverse and evolving neighborhood. Candidates should view this as a source of strength, and should enjoy building authentic, trusting relationships with those who may hold identities or have lived experiences that differ from their own. Further, as an organization centering justice and racial equity, candidates must be committed to the ongoing individual work that anti-racist practice requires of us.
Our Benefits
100% employer-paid premiums for health, dental, and vision insurance for individual employees (with generous options for spouse/family coverage)
Flexible spending account
Ample paid time off, including 15 holidays, 10 sick days, and 15 vacation days
Professional development funds for each team member, along with regular team training opportunities
Hybrid work schedule - team members work remotely part of the time, and spend the rest of their time in our office in Harlem, NY
Application Instructions
You can apply via email. Please send your resume and cover letter to HR@TheChildrensStorefront.org with the subject line “Program Coach - Your Name”.
Your cover letter should be no more than one page in length, and it should detail how your experience positions you for this role and why you are invested in early childhood work. Applications without a cover letter will not be considered.
Because of the volume of applications we receive, we will not be able to respond individually to each applicant. We will only contact you if you are selected for an interview. We are a small team, and appreciate candidates refraining from calling us to enquire about their application.
The Children’s Storefront recruits, employs, trains, compensates, and promotes team members without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.
The Director, Behavioral Health Programs is responsible for leading the behavioral health components of the Housing Team’s programs. The Director is responsible for implementation of Medicaid billable services at AFC and CHH and will expand the behavioral health services across both agencies. The Director will provide expertise and training on behavioral health topics and programs as they relate to the housing team’s projects. The Director will oversee the SAMHSA Road to Health and Housing (R2H), Connection to Harm Reduction (C2HR), in-home Behavioral Health, a research project implementing behavioral health screening across the Ryan White case management system and ensure all project outcomes are achieved. The Director will represent AFC and the Center for Housing and Health as a liaison to stakeholders in the behavioral health care sector.
The salary range for this role is $83,000 to $102,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Behavioral Health and Clinical Leadership
• Provide clinical behavioral health-related expertise for the ongoing coordination of systems-level initiatives
• Serve as a subject matter expert and share expertise on mental health and substance use Contribute to designing partnership models and inform grant proposals and other funding opportunities
• Provide education and support to housing partners to assist their clients in engaging in appropriate behavioral health care services and engage partners at agency-wide meetings
• Provide ongoing clinical support to Housing programs
• Lead AFC Housing team Strategic Plan goals around behavioral health integration and participant behavioral health outcomes
• Assess the integrated in-home behavioral health services for the housing department and expand the capacity of those services
Program Direction and Management
• Implement Medicaid billing for all relevant behavioral health services
• Manage relationships and Medicaid contract with Managed Care Organizations
• Collaborate with Director of Data Services and Sr. Manager of Quality Management and Compliance to improve case management systems and data systems (i.e., CaseWorthy) to capture behavioral health data in order to submit accurate bills
• Oversee AFC Housing’s in-home behavioral health programming and provide clinical supervision to project staff
• Direct SAMHSAs Road to Health and Housing (R2H) Program to ensure scopes and outcomes are achieved and project budget is appropriately expended
• Direct SUPRs Connection to Harm Reduction (C2HR) Program to ensure scopes and outcomes are achieved and the project budget is appropriately expended
• Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff; create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; and recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
• Provide professional development opportunities and guidance to assigned staff
• Serve as project lead for the ORCHID Research Study; develop and conduct training; write and disseminate best practices locally, statewide, and nationally
• Work with external health and behavioral health care delivery systems to develop partnerships that meet health and behavioral health care needs of program participants
Meetings
• Participate in applicable partner meetings and AFC housing team meetings
• Represent CHH and AFC by leading or participating in committees such as the Medicaid Advisory Committee (MAC)
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
• Protect the organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Program Managers (2)
EXPERIENCE AND EDUCATION
Minimum Qualifications
• Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) or equivalent license.
• Master’s degree in Human Services field
• 5 or more years’ experience in healthcare and/or homelessness sectors
• 3 or more years of supervisory experience
• Established networks and contacts in the field
Preferred Qualifications
• Certified Alcohol and Drug Counselor (CADC) license
• 7 or more years’ experience in healthcare and/or homelessness sectors
• 5 or more years of supervisory experience
KNOWLEDGE, SKILLS, AND ABILITIES
• People Leadership
• Coaching and Developing Staff
• Budgeting
• Exceptional time management skills
• Strong attention to detail
• Harm Reduction
• Motivational Interviewing
• Trauma Informed Care
• Mental illness treatment
• substance use treatment
• Crisis de-escalation and conflict resolution
• Medicaid billing
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
• LCSW or LCPC or equivalent
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Mar 06, 2023
Full time
The Director, Behavioral Health Programs is responsible for leading the behavioral health components of the Housing Team’s programs. The Director is responsible for implementation of Medicaid billable services at AFC and CHH and will expand the behavioral health services across both agencies. The Director will provide expertise and training on behavioral health topics and programs as they relate to the housing team’s projects. The Director will oversee the SAMHSA Road to Health and Housing (R2H), Connection to Harm Reduction (C2HR), in-home Behavioral Health, a research project implementing behavioral health screening across the Ryan White case management system and ensure all project outcomes are achieved. The Director will represent AFC and the Center for Housing and Health as a liaison to stakeholders in the behavioral health care sector.
The salary range for this role is $83,000 to $102,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Behavioral Health and Clinical Leadership
• Provide clinical behavioral health-related expertise for the ongoing coordination of systems-level initiatives
• Serve as a subject matter expert and share expertise on mental health and substance use Contribute to designing partnership models and inform grant proposals and other funding opportunities
• Provide education and support to housing partners to assist their clients in engaging in appropriate behavioral health care services and engage partners at agency-wide meetings
• Provide ongoing clinical support to Housing programs
• Lead AFC Housing team Strategic Plan goals around behavioral health integration and participant behavioral health outcomes
• Assess the integrated in-home behavioral health services for the housing department and expand the capacity of those services
Program Direction and Management
• Implement Medicaid billing for all relevant behavioral health services
• Manage relationships and Medicaid contract with Managed Care Organizations
• Collaborate with Director of Data Services and Sr. Manager of Quality Management and Compliance to improve case management systems and data systems (i.e., CaseWorthy) to capture behavioral health data in order to submit accurate bills
• Oversee AFC Housing’s in-home behavioral health programming and provide clinical supervision to project staff
• Direct SAMHSAs Road to Health and Housing (R2H) Program to ensure scopes and outcomes are achieved and project budget is appropriately expended
• Direct SUPRs Connection to Harm Reduction (C2HR) Program to ensure scopes and outcomes are achieved and the project budget is appropriately expended
• Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff; create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; and recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
• Provide professional development opportunities and guidance to assigned staff
• Serve as project lead for the ORCHID Research Study; develop and conduct training; write and disseminate best practices locally, statewide, and nationally
• Work with external health and behavioral health care delivery systems to develop partnerships that meet health and behavioral health care needs of program participants
Meetings
• Participate in applicable partner meetings and AFC housing team meetings
• Represent CHH and AFC by leading or participating in committees such as the Medicaid Advisory Committee (MAC)
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
• Protect the organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Program Managers (2)
EXPERIENCE AND EDUCATION
Minimum Qualifications
• Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) or equivalent license.
• Master’s degree in Human Services field
• 5 or more years’ experience in healthcare and/or homelessness sectors
• 3 or more years of supervisory experience
• Established networks and contacts in the field
Preferred Qualifications
• Certified Alcohol and Drug Counselor (CADC) license
• 7 or more years’ experience in healthcare and/or homelessness sectors
• 5 or more years of supervisory experience
KNOWLEDGE, SKILLS, AND ABILITIES
• People Leadership
• Coaching and Developing Staff
• Budgeting
• Exceptional time management skills
• Strong attention to detail
• Harm Reduction
• Motivational Interviewing
• Trauma Informed Care
• Mental illness treatment
• substance use treatment
• Crisis de-escalation and conflict resolution
• Medicaid billing
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
• LCSW or LCPC or equivalent
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
The Director, Behavioral Health Programs is responsible for leading the behavioral health components of the Housing Team’s programs. The Director is responsible for implementation of Medicaid billable services at AFC and CHH and will expand the behavioral health services across both agencies. The Director will provide expertise and training on behavioral health topics and programs as they relate to the housing team’s projects. The Director will oversee the SAMHSA Road to Health and Housing (R2H), Connection to Harm Reduction (C2HR), in-home Behavioral Health, a research project implementing behavioral health screening across the Ryan White case management system and ensure all project outcomes are achieved. The Director will represent AFC and the Center for Housing and Health as a liaison to stakeholders in the behavioral health care sector.
The salary range for this role is $71,000 to $84,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Behavioral Health and Clinical Leadership
• Provide clinical behavioral health-related expertise for the ongoing coordination of systems-level initiatives
• Serve as a subject matter expert and share expertise on mental health and substance use Contribute to designing partnership models and inform grant proposals and other funding opportunities
• Provide education and support to housing partners to assist their clients in engaging in appropriate behavioral health care services and engage partners at agency-wide meetings
• Provide ongoing clinical support to Housing programs
• Lead AFC Housing team Strategic Plan goals around behavioral health integration and participant behavioral health outcomes
• Assess the integrated in-home behavioral health services for the housing department and expand the capacity of those services
Program Direction and Management
• Implement Medicaid billing for all relevant behavioral health services
• Manage relationships and Medicaid contract with Managed Care Organizations
• Collaborate with Director of Data Services and Sr. Manager of Quality Management and Compliance to improve case management systems and data systems (i.e., CaseWorthy) to capture behavioral health data in order to submit accurate bills
• Oversee AFC Housing’s in-home behavioral health programming and provide clinical supervision to project staff
• Direct SAMHSAs Road to Health and Housing (R2H) Program to ensure scopes and outcomes are achieved and project budget is appropriately expended
• Direct SUPRs Connection to Harm Reduction (C2HR) Program to ensure scopes and outcomes are achieved and the project budget is appropriately expended
• Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff; create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; and recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
• Provide professional development opportunities and guidance to assigned staff
• Serve as project lead for the ORCHID Research Study; develop and conduct training; write and disseminate best practices locally, statewide, and nationally
• Work with external health and behavioral health care delivery systems to develop partnerships that meet health and behavioral health care needs of program participants
Meetings
• Participate in applicable partner meetings and AFC housing team meetings
• Represent CHH and AFC by leading or participating in committees such as the Medicaid Advisory Committee (MAC)
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
• Protect the organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Program Managers (2)
EXPERIENCE AND EDUCATION
Minimum Qualifications
• Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) or equivalent license.
• Master’s degree in Human Services field
• 5 or more years’ experience in healthcare and/or homelessness sectors
• 3 or more years of supervisory experience
• Established networks and contacts in the field
Preferred Qualifications
• Certified Alcohol and Drug Counselor (CADC) license
• 7 or more years’ experience in healthcare and/or homelessness sectors
• 5 or more years of supervisory experience
KNOWLEDGE, SKILLS, AND ABILITIES
• People Leadership
• Coaching and Developing Staff
• Budgeting
• Exceptional time management skills
• Strong attention to detail
• Harm Reduction
• Motivational Interviewing
• Trauma Informed Care
• Mental illness treatment
• substance use treatment
• Crisis de-escalation and conflict resolution
• Medicaid billing
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
• LCSW or LCPC or equivalent
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Dec 07, 2022
Full time
The Director, Behavioral Health Programs is responsible for leading the behavioral health components of the Housing Team’s programs. The Director is responsible for implementation of Medicaid billable services at AFC and CHH and will expand the behavioral health services across both agencies. The Director will provide expertise and training on behavioral health topics and programs as they relate to the housing team’s projects. The Director will oversee the SAMHSA Road to Health and Housing (R2H), Connection to Harm Reduction (C2HR), in-home Behavioral Health, a research project implementing behavioral health screening across the Ryan White case management system and ensure all project outcomes are achieved. The Director will represent AFC and the Center for Housing and Health as a liaison to stakeholders in the behavioral health care sector.
The salary range for this role is $71,000 to $84,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Behavioral Health and Clinical Leadership
• Provide clinical behavioral health-related expertise for the ongoing coordination of systems-level initiatives
• Serve as a subject matter expert and share expertise on mental health and substance use Contribute to designing partnership models and inform grant proposals and other funding opportunities
• Provide education and support to housing partners to assist their clients in engaging in appropriate behavioral health care services and engage partners at agency-wide meetings
• Provide ongoing clinical support to Housing programs
• Lead AFC Housing team Strategic Plan goals around behavioral health integration and participant behavioral health outcomes
• Assess the integrated in-home behavioral health services for the housing department and expand the capacity of those services
Program Direction and Management
• Implement Medicaid billing for all relevant behavioral health services
• Manage relationships and Medicaid contract with Managed Care Organizations
• Collaborate with Director of Data Services and Sr. Manager of Quality Management and Compliance to improve case management systems and data systems (i.e., CaseWorthy) to capture behavioral health data in order to submit accurate bills
• Oversee AFC Housing’s in-home behavioral health programming and provide clinical supervision to project staff
• Direct SAMHSAs Road to Health and Housing (R2H) Program to ensure scopes and outcomes are achieved and project budget is appropriately expended
• Direct SUPRs Connection to Harm Reduction (C2HR) Program to ensure scopes and outcomes are achieved and the project budget is appropriately expended
• Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff; create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; and recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
• Provide professional development opportunities and guidance to assigned staff
• Serve as project lead for the ORCHID Research Study; develop and conduct training; write and disseminate best practices locally, statewide, and nationally
• Work with external health and behavioral health care delivery systems to develop partnerships that meet health and behavioral health care needs of program participants
Meetings
• Participate in applicable partner meetings and AFC housing team meetings
• Represent CHH and AFC by leading or participating in committees such as the Medicaid Advisory Committee (MAC)
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
• Protect the organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Program Managers (2)
EXPERIENCE AND EDUCATION
Minimum Qualifications
• Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) or equivalent license.
• Master’s degree in Human Services field
• 5 or more years’ experience in healthcare and/or homelessness sectors
• 3 or more years of supervisory experience
• Established networks and contacts in the field
Preferred Qualifications
• Certified Alcohol and Drug Counselor (CADC) license
• 7 or more years’ experience in healthcare and/or homelessness sectors
• 5 or more years of supervisory experience
KNOWLEDGE, SKILLS, AND ABILITIES
• People Leadership
• Coaching and Developing Staff
• Budgeting
• Exceptional time management skills
• Strong attention to detail
• Harm Reduction
• Motivational Interviewing
• Trauma Informed Care
• Mental illness treatment
• substance use treatment
• Crisis de-escalation and conflict resolution
• Medicaid billing
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
• LCSW or LCPC or equivalent
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
The Director, Behavioral Health Programs is responsible for leading the behavioral health components of the Housing Team’s programs. The Director is responsible for implementation of Medicaid billable services at AFC and CHH and will expand the behavioral health services across both agencies. The Director will provide expertise and training on behavioral health topics and programs as they relate to the housing team’s projects. The Director will oversee the SAMHSA Road to Health and Housing (R2H), Connection to Harm Reduction (C2HR), in-home Behavioral Health, a research project implementing behavioral health screening across the Ryan White case management system and ensure all project outcomes are achieved. The Director will represent AFC and the Center for Housing and Health as a liaison to stakeholders in the behavioral health care sector.
The salary range for this role is $71,000 to $84,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Behavioral Health and Clinical Leadership
• Provide clinical behavioral health-related expertise for the ongoing coordination of systems-level initiatives
• Serve as a subject matter expert and share expertise on mental health and substance use Contribute to designing partnership models and inform grant proposals and other funding opportunities
• Provide education and support to housing partners to assist their clients in engaging in appropriate behavioral health care services and engage partners at agency-wide meetings
• Provide ongoing clinical support to Housing programs
• Lead AFC Housing team Strategic Plan goals around behavioral health integration and participant behavioral health outcomes
• Assess the integrated in-home behavioral health services for the housing department and expand the capacity of those services
Program Direction and Management
• Implement Medicaid billing for all relevant behavioral health services
• Manage relationships and Medicaid contract with Managed Care Organizations
• Collaborate with Director of Data Services and Sr. Manager of Quality Management and Compliance to improve case management systems and data systems (i.e., CaseWorthy) to capture behavioral health data in order to submit accurate bills
• Oversee AFC Housing’s in-home behavioral health programming and provide clinical supervision to project staff
• Direct SAMHSAs Road to Health and Housing (R2H) Program to ensure scopes and outcomes are achieved and project budget is appropriately expended
• Direct SUPRs Connection to Harm Reduction (C2HR) Program to ensure scopes and outcomes are achieved and the project budget is appropriately expended
• Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff; create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; and recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
• Provide professional development opportunities and guidance to assigned staff
• Serve as project lead for the ORCHID Research Study; develop and conduct training; write and disseminate best practices locally, statewide, and nationally
• Work with external health and behavioral health care delivery systems to develop partnerships that meet health and behavioral health care needs of program participants
Meetings
• Participate in applicable partner meetings and AFC housing team meetings
• Represent CHH and AFC by leading or participating in committees such as the Medicaid Advisory Committee (MAC)
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
• Protect the organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Program Managers (2)
EXPERIENCE AND EDUCATION
Minimum Qualifications
• Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) or equivalent license.
• Master’s degree in Human Services field
• 5 or more years’ experience in healthcare and/or homelessness sectors
• 3 or more years of supervisory experience
• Established networks and contacts in the field
Preferred Qualifications
• Certified Alcohol and Drug Counselor (CADC) license
• 7 or more years’ experience in healthcare and/or homelessness sectors
• 5 or more years of supervisory experience
KNOWLEDGE, SKILLS, AND ABILITIES
• People Leadership
• Coaching and Developing Staff
• Budgeting
• Exceptional time management skills
• Strong attention to detail
• Harm Reduction
• Motivational Interviewing
• Trauma Informed Care
• Mental illness treatment
• substance use treatment
• Crisis de-escalation and conflict resolution
• Medicaid billing
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
• LCSW or LCPC or equivalent
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Oct 18, 2022
Full time
The Director, Behavioral Health Programs is responsible for leading the behavioral health components of the Housing Team’s programs. The Director is responsible for implementation of Medicaid billable services at AFC and CHH and will expand the behavioral health services across both agencies. The Director will provide expertise and training on behavioral health topics and programs as they relate to the housing team’s projects. The Director will oversee the SAMHSA Road to Health and Housing (R2H), Connection to Harm Reduction (C2HR), in-home Behavioral Health, a research project implementing behavioral health screening across the Ryan White case management system and ensure all project outcomes are achieved. The Director will represent AFC and the Center for Housing and Health as a liaison to stakeholders in the behavioral health care sector.
The salary range for this role is $71,000 to $84,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Behavioral Health and Clinical Leadership
• Provide clinical behavioral health-related expertise for the ongoing coordination of systems-level initiatives
• Serve as a subject matter expert and share expertise on mental health and substance use Contribute to designing partnership models and inform grant proposals and other funding opportunities
• Provide education and support to housing partners to assist their clients in engaging in appropriate behavioral health care services and engage partners at agency-wide meetings
• Provide ongoing clinical support to Housing programs
• Lead AFC Housing team Strategic Plan goals around behavioral health integration and participant behavioral health outcomes
• Assess the integrated in-home behavioral health services for the housing department and expand the capacity of those services
Program Direction and Management
• Implement Medicaid billing for all relevant behavioral health services
• Manage relationships and Medicaid contract with Managed Care Organizations
• Collaborate with Director of Data Services and Sr. Manager of Quality Management and Compliance to improve case management systems and data systems (i.e., CaseWorthy) to capture behavioral health data in order to submit accurate bills
• Oversee AFC Housing’s in-home behavioral health programming and provide clinical supervision to project staff
• Direct SAMHSAs Road to Health and Housing (R2H) Program to ensure scopes and outcomes are achieved and project budget is appropriately expended
• Direct SUPRs Connection to Harm Reduction (C2HR) Program to ensure scopes and outcomes are achieved and the project budget is appropriately expended
• Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff; create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; and recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
• Provide professional development opportunities and guidance to assigned staff
• Serve as project lead for the ORCHID Research Study; develop and conduct training; write and disseminate best practices locally, statewide, and nationally
• Work with external health and behavioral health care delivery systems to develop partnerships that meet health and behavioral health care needs of program participants
Meetings
• Participate in applicable partner meetings and AFC housing team meetings
• Represent CHH and AFC by leading or participating in committees such as the Medicaid Advisory Committee (MAC)
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
• Protect the organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Program Managers (2)
EXPERIENCE AND EDUCATION
Minimum Qualifications
• Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) or equivalent license.
• Master’s degree in Human Services field
• 5 or more years’ experience in healthcare and/or homelessness sectors
• 3 or more years of supervisory experience
• Established networks and contacts in the field
Preferred Qualifications
• Certified Alcohol and Drug Counselor (CADC) license
• 7 or more years’ experience in healthcare and/or homelessness sectors
• 5 or more years of supervisory experience
KNOWLEDGE, SKILLS, AND ABILITIES
• People Leadership
• Coaching and Developing Staff
• Budgeting
• Exceptional time management skills
• Strong attention to detail
• Harm Reduction
• Motivational Interviewing
• Trauma Informed Care
• Mental illness treatment
• substance use treatment
• Crisis de-escalation and conflict resolution
• Medicaid billing
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
• LCSW or LCPC or equivalent
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
We are currently seeking Care Managers to serve members in Johnston county.
This position will allow the successful candidate to work a primarily remote schedule which includes coming into the Alliance Johnston office (Smithfield, North Carolina) one day per week.
The Care Manager II position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues
Assist individuals/legally responsible persons in choosing service providers; ensuring objectivity in the process
Consistently evaluates appropriateness of services and ensures implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification
Utilize person centered planning, motivational interviewing and historical review of assessments in Jiva to gather information and to identify supports needed for the individual
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services and trouble shoot until authorization is obtained. Notify providers of successful authorization
Provide Support and Monitoring
Schedule initial contact with member to verify accuracy of demographic information.
Update inaccurate information from the Global Eligibility File
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Refer members who are in crisis/institutional care settings and require assistance with returning to community-based services, to the Integrated Health Consultant
Recognize and report critical incidents and provider quality concerns to supervisors and Quality Management
Complete activities in JIVA related to Plans of Care developed from the Care Management Comprehensive Assessment
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Attend treatment meeting with member, natural supports and selected providers.
Schedule, coordinate and lead team conference calls on behalf of member needs
Communicate with member to check on status, verify care needs are met and that no new clinical needs warrant a change in condition assessment.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify that ongoing service adherence is maintained through monitoring.
Complete Documentation
Obtain and upload all supporting documentation, Legally Responsible Person (LRP) verification, and release of information that will improve care management activity on behalf of the member
Open new episodes in JIVA and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Escalate complex cases and cases of concern to Supervisor.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Share appropriate documentation with all involved stakeholders as consent to release is granted.
Obtain releases/documentation and provides to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care
Ensure all clinical documentation (e.g. goals, plans, progress notes, etc.) meet state, agency documentation standards, and Medicaid requirements
Minimum Education & Experience
Master’s degree from an accredited college or university in Human Services or related field and at least two years of full-time, post graduate degree, MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active, valid NC clinical licensure as a LCSW, LCMHC, LPA, or LMFT
Or
Graduation from a school of nursing with valid NC licensure as a Registered Nurse and two years of full-time MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience.
Physical Health experience preferred
Special Requirements
Active Drivers License
RN, LCSW, LCMHC, LPA, or LMFT
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of Diagnostic and Statistical Manual of Mental Disorders
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
Strong interpersonal and written/verbal communication skills essential, including
Conflict management and resolution skills
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$50,865.49 to $ 87,563.63/Annually
Sep 23, 2022
Full time
We are currently seeking Care Managers to serve members in Johnston county.
This position will allow the successful candidate to work a primarily remote schedule which includes coming into the Alliance Johnston office (Smithfield, North Carolina) one day per week.
The Care Manager II position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues
Assist individuals/legally responsible persons in choosing service providers; ensuring objectivity in the process
Consistently evaluates appropriateness of services and ensures implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification
Utilize person centered planning, motivational interviewing and historical review of assessments in Jiva to gather information and to identify supports needed for the individual
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services and trouble shoot until authorization is obtained. Notify providers of successful authorization
Provide Support and Monitoring
Schedule initial contact with member to verify accuracy of demographic information.
Update inaccurate information from the Global Eligibility File
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Refer members who are in crisis/institutional care settings and require assistance with returning to community-based services, to the Integrated Health Consultant
Recognize and report critical incidents and provider quality concerns to supervisors and Quality Management
Complete activities in JIVA related to Plans of Care developed from the Care Management Comprehensive Assessment
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Attend treatment meeting with member, natural supports and selected providers.
Schedule, coordinate and lead team conference calls on behalf of member needs
Communicate with member to check on status, verify care needs are met and that no new clinical needs warrant a change in condition assessment.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify that ongoing service adherence is maintained through monitoring.
Complete Documentation
Obtain and upload all supporting documentation, Legally Responsible Person (LRP) verification, and release of information that will improve care management activity on behalf of the member
Open new episodes in JIVA and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Escalate complex cases and cases of concern to Supervisor.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Share appropriate documentation with all involved stakeholders as consent to release is granted.
Obtain releases/documentation and provides to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care
Ensure all clinical documentation (e.g. goals, plans, progress notes, etc.) meet state, agency documentation standards, and Medicaid requirements
Minimum Education & Experience
Master’s degree from an accredited college or university in Human Services or related field and at least two years of full-time, post graduate degree, MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active, valid NC clinical licensure as a LCSW, LCMHC, LPA, or LMFT
Or
Graduation from a school of nursing with valid NC licensure as a Registered Nurse and two years of full-time MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience.
Physical Health experience preferred
Special Requirements
Active Drivers License
RN, LCSW, LCMHC, LPA, or LMFT
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of Diagnostic and Statistical Manual of Mental Disorders
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
Strong interpersonal and written/verbal communication skills essential, including
Conflict management and resolution skills
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$50,865.49 to $ 87,563.63/Annually
Alliance Health
Morrisville and Charlotte North Carolina
Description
We are currently seeking Care Managers to serve members in Mecklenburg or Wake county.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
The Care Manager II position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues
Assist individuals/legally responsible persons in choosing service providers; ensuring objectivity in the process
Consistently evaluates appropriateness of services and ensures implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification
Utilize person centered planning, motivational interviewing and historical review of assessments in Jiva to gather information and to identify supports needed for the individual
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services and trouble shoot until authorization is obtained. Notify providers of successful authorization
Provide Support and Monitoring
Schedule initial contact with member to verify accuracy of demographic information.
Update inaccurate information from the Global Eligibility File
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Refer members who are in crisis/institutional care settings and require assistance with returning to community-based services, to the Integrated Health Consultant
Recognize and report critical incidents and provider quality concerns to supervisors and Quality Management
Complete activities in JIVA related to Plans of Care developed from the Care Management Comprehensive Assessment
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Attend treatment meeting with member, natural supports and selected providers.
Schedule, coordinate and lead team conference calls on behalf of member needs
Communicate with member to check on status, verify care needs are met and that no new clinical needs warrant a change in condition assessment.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify that ongoing service adherence is maintained through monitoring.
Complete Documentation
Obtain and upload all supporting documentation, Legally Responsible Person (LRP) verification, and release of information that will improve care management activity on behalf of the member
Open new episodes in JIVA and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Escalate complex cases and cases of concern to Supervisor.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Share appropriate documentation with all involved stakeholders as consent to release is granted.
Obtain releases/documentation and provides to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care
Ensure all clinical documentation (e.g. goals, plans, progress notes, etc.) meet state, agency documentation standards, and Medicaid requirements
Minimum Education & Experience
Master’s degree from an accredited college or university in Human Services or related field and at least two years of full-time, post graduate degree, MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active, valid NC clinical licensure as a LCSW, LCMHC, LPA, or LMFT
Or
Graduation from a school of nursing with valid NC licensure as a Registered Nurse and two years of full-time MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience.
Physical Health experience preferred
Special Requirements
Active Drivers License
RN, LCSW, LCMHC, LPA, or LMFT
$50,865.49 to $ 87,563.63/Annually
Sep 23, 2022
Full time
Description
We are currently seeking Care Managers to serve members in Mecklenburg or Wake county.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
The Care Manager II position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues
Assist individuals/legally responsible persons in choosing service providers; ensuring objectivity in the process
Consistently evaluates appropriateness of services and ensures implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification
Utilize person centered planning, motivational interviewing and historical review of assessments in Jiva to gather information and to identify supports needed for the individual
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services and trouble shoot until authorization is obtained. Notify providers of successful authorization
Provide Support and Monitoring
Schedule initial contact with member to verify accuracy of demographic information.
Update inaccurate information from the Global Eligibility File
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Refer members who are in crisis/institutional care settings and require assistance with returning to community-based services, to the Integrated Health Consultant
Recognize and report critical incidents and provider quality concerns to supervisors and Quality Management
Complete activities in JIVA related to Plans of Care developed from the Care Management Comprehensive Assessment
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Attend treatment meeting with member, natural supports and selected providers.
Schedule, coordinate and lead team conference calls on behalf of member needs
Communicate with member to check on status, verify care needs are met and that no new clinical needs warrant a change in condition assessment.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify that ongoing service adherence is maintained through monitoring.
Complete Documentation
Obtain and upload all supporting documentation, Legally Responsible Person (LRP) verification, and release of information that will improve care management activity on behalf of the member
Open new episodes in JIVA and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Escalate complex cases and cases of concern to Supervisor.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Share appropriate documentation with all involved stakeholders as consent to release is granted.
Obtain releases/documentation and provides to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care
Ensure all clinical documentation (e.g. goals, plans, progress notes, etc.) meet state, agency documentation standards, and Medicaid requirements
Minimum Education & Experience
Master’s degree from an accredited college or university in Human Services or related field and at least two years of full-time, post graduate degree, MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active, valid NC clinical licensure as a LCSW, LCMHC, LPA, or LMFT
Or
Graduation from a school of nursing with valid NC licensure as a Registered Nurse and two years of full-time MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience.
Physical Health experience preferred
Special Requirements
Active Drivers License
RN, LCSW, LCMHC, LPA, or LMFT
$50,865.49 to $ 87,563.63/Annually
We are currently seeking Care Managers to serve members in Mecklenburg county. The Care Manager I position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments.
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities.
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity.
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues.
Assist individuals/legally responsible persons (LRP in choosing service providers; ensuring objectivity in the process.
Consistently evaluate appropriateness of services and ensure implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification.
Utilize person centered planning, motivational interviewing and historical review of assessments to gather information and to identify supports needed for the individual.
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services - and trouble shoots until authorization is obtained. Notifies providers of successful authorization.
Notify providers of successful authorization.
For Medicaid C, enlists administrative support to send Level of Care (LOC) and initial Individual Service Plan (ISP) to Department of Social Services (DSS) to turn on special waiver program indicator. Verify that necessary Client, Employer, Group (CEG) enrollments are correct in Jiva, and that Medicaid eligibility is updated in Alpha.
Provide Support and Monitoring to Members
Schedules initial contact with member to verify accuracy of demographic information Update inaccurate information from the Global Eligibility File.
Completes activities related to Plans of Care
Coordinate and participate with SIS Team to ensure successful completion of SIS assessment within time frames allotted.
For facility (ICF, Hospital, PRTF or SDC) discharges, inform SIS Supervisor that an assessment needs to be scheduled.
Attend Behavior Support Plan (BSP) meetings to ensure successful implementation of the plan.
Schedule and facilitate the ISP meeting.
Develop and update ISP
Submit requests for services and purchase orders for products, –supplies, and services covered under the Innovations waiver.
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Complete check-in/contact with member and/or legally responsible person (LRP) via phone or email.
Complete Home and Community Based Services (HCBS) Notice of Change Form when arranging new HCBS service placement (for Residential Supports, Day Supports, and Supported Employment) with a new provider and submit to Provider Network department to ensure successful transition to provider.
Refer provider contractual concerns to Provider Networks.
Update other Care Team members of urgent or pertinent treatment updates
Recognize and report critical incidents to supervisors and Quality Management.
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services.
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Escalate complex cases and cases of concern to Supervisor.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify ongoing service adherence with member and/or guardian
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care.
Complete Documentation
Open new episodes in Jiva and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Obtain releases/documentation and provide to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Ensure clinical documentation (e.g. goals, plans, progress notes, etc.) meets state, agency documentation standards, and Medicaid requirements.
Minimum Education & Experience
Bachelor’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and two (2) years of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI)
OR
Master’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and one (1) year of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI),
OR
Graduation from an accredited Nursing program and licensure as a Registered Nurse
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Knowledge of and skilled in the use of Motivational Interviewing techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$22.15 to $ 38.14/Hourly
Sep 23, 2022
Full time
We are currently seeking Care Managers to serve members in Mecklenburg county. The Care Manager I position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments.
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities.
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity.
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues.
Assist individuals/legally responsible persons (LRP in choosing service providers; ensuring objectivity in the process.
Consistently evaluate appropriateness of services and ensure implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification.
Utilize person centered planning, motivational interviewing and historical review of assessments to gather information and to identify supports needed for the individual.
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services - and trouble shoots until authorization is obtained. Notifies providers of successful authorization.
Notify providers of successful authorization.
For Medicaid C, enlists administrative support to send Level of Care (LOC) and initial Individual Service Plan (ISP) to Department of Social Services (DSS) to turn on special waiver program indicator. Verify that necessary Client, Employer, Group (CEG) enrollments are correct in Jiva, and that Medicaid eligibility is updated in Alpha.
Provide Support and Monitoring to Members
Schedules initial contact with member to verify accuracy of demographic information Update inaccurate information from the Global Eligibility File.
Completes activities related to Plans of Care
Coordinate and participate with SIS Team to ensure successful completion of SIS assessment within time frames allotted.
For facility (ICF, Hospital, PRTF or SDC) discharges, inform SIS Supervisor that an assessment needs to be scheduled.
Attend Behavior Support Plan (BSP) meetings to ensure successful implementation of the plan.
Schedule and facilitate the ISP meeting.
Develop and update ISP
Submit requests for services and purchase orders for products, –supplies, and services covered under the Innovations waiver.
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Complete check-in/contact with member and/or legally responsible person (LRP) via phone or email.
Complete Home and Community Based Services (HCBS) Notice of Change Form when arranging new HCBS service placement (for Residential Supports, Day Supports, and Supported Employment) with a new provider and submit to Provider Network department to ensure successful transition to provider.
Refer provider contractual concerns to Provider Networks.
Update other Care Team members of urgent or pertinent treatment updates
Recognize and report critical incidents to supervisors and Quality Management.
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services.
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Escalate complex cases and cases of concern to Supervisor.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify ongoing service adherence with member and/or guardian
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care.
Complete Documentation
Open new episodes in Jiva and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Obtain releases/documentation and provide to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Ensure clinical documentation (e.g. goals, plans, progress notes, etc.) meets state, agency documentation standards, and Medicaid requirements.
Minimum Education & Experience
Bachelor’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and two (2) years of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI)
OR
Master’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and one (1) year of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI),
OR
Graduation from an accredited Nursing program and licensure as a Registered Nurse
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Knowledge of and skilled in the use of Motivational Interviewing techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$22.15 to $ 38.14/Hourly
We are currently seeking Care Managers to serve members in Cumberland county. The Care Manager I position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments.
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities.
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity.
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues.
Assist individuals/legally responsible persons (LRP in choosing service providers; ensuring objectivity in the process.
Consistently evaluate appropriateness of services and ensure implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification.
Utilize person centered planning, motivational interviewing and historical review of assessments to gather information and to identify supports needed for the individual.
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services - and trouble shoots until authorization is obtained. Notifies providers of successful authorization.
Notify providers of successful authorization.
For Medicaid C, enlists administrative support to send Level of Care (LOC) and initial Individual Service Plan (ISP) to Department of Social Services (DSS) to turn on special waiver program indicator. Verify that necessary Client, Employer, Group (CEG) enrollments are correct in Jiva, and that Medicaid eligibility is updated in Alpha.
Provide Support and Monitoring to Members
Schedules initial contact with member to verify accuracy of demographic information Update inaccurate information from the Global Eligibility File.
Completes activities related to Plans of Care
Coordinate and participate with SIS Team to ensure successful completion of SIS assessment within time frames allotted.
For facility (ICF, Hospital, PRTF or SDC) discharges, inform SIS Supervisor that an assessment needs to be scheduled.
Attend Behavior Support Plan (BSP) meetings to ensure successful implementation of the plan.
Schedule and facilitate the ISP meeting.
Develop and update ISP
Submit requests for services and purchase orders for products, –supplies, and services covered under the Innovations waiver.
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Complete check-in/contact with member and/or legally responsible person (LRP) via phone or email.
Complete Home and Community Based Services (HCBS) Notice of Change Form when arranging new HCBS service placement (for Residential Supports, Day Supports, and Supported Employment) with a new provider and submit to Provider Network department to ensure successful transition to provider.
Refer provider contractual concerns to Provider Networks.
Update other Care Team members of urgent or pertinent treatment updates
Recognize and report critical incidents to supervisors and Quality Management.
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services.
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Escalate complex cases and cases of concern to Supervisor.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify ongoing service adherence with member and/or guardian
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care.
Complete Documentation
Open new episodes in Jiva and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Obtain releases/documentation and provide to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Ensure clinical documentation (e.g. goals, plans, progress notes, etc.) meets state, agency documentation standards, and Medicaid requirements.
Minimum Education & Experience
Bachelor’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area with (2) years of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI)
OR
Master’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and one (1) year of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI),
OR
Graduation from an accredited Nursing program and licensure as a Registered Nurse
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Knowledge of and skilled in the use of Motivational Interviewing techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$22.15 to $ 38.14/Hourly
Sep 23, 2022
Full time
We are currently seeking Care Managers to serve members in Cumberland county. The Care Manager I position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments.
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities.
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity.
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues.
Assist individuals/legally responsible persons (LRP in choosing service providers; ensuring objectivity in the process.
Consistently evaluate appropriateness of services and ensure implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification.
Utilize person centered planning, motivational interviewing and historical review of assessments to gather information and to identify supports needed for the individual.
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services - and trouble shoots until authorization is obtained. Notifies providers of successful authorization.
Notify providers of successful authorization.
For Medicaid C, enlists administrative support to send Level of Care (LOC) and initial Individual Service Plan (ISP) to Department of Social Services (DSS) to turn on special waiver program indicator. Verify that necessary Client, Employer, Group (CEG) enrollments are correct in Jiva, and that Medicaid eligibility is updated in Alpha.
Provide Support and Monitoring to Members
Schedules initial contact with member to verify accuracy of demographic information Update inaccurate information from the Global Eligibility File.
Completes activities related to Plans of Care
Coordinate and participate with SIS Team to ensure successful completion of SIS assessment within time frames allotted.
For facility (ICF, Hospital, PRTF or SDC) discharges, inform SIS Supervisor that an assessment needs to be scheduled.
Attend Behavior Support Plan (BSP) meetings to ensure successful implementation of the plan.
Schedule and facilitate the ISP meeting.
Develop and update ISP
Submit requests for services and purchase orders for products, –supplies, and services covered under the Innovations waiver.
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Complete check-in/contact with member and/or legally responsible person (LRP) via phone or email.
Complete Home and Community Based Services (HCBS) Notice of Change Form when arranging new HCBS service placement (for Residential Supports, Day Supports, and Supported Employment) with a new provider and submit to Provider Network department to ensure successful transition to provider.
Refer provider contractual concerns to Provider Networks.
Update other Care Team members of urgent or pertinent treatment updates
Recognize and report critical incidents to supervisors and Quality Management.
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services.
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Escalate complex cases and cases of concern to Supervisor.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify ongoing service adherence with member and/or guardian
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care.
Complete Documentation
Open new episodes in Jiva and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Obtain releases/documentation and provide to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Ensure clinical documentation (e.g. goals, plans, progress notes, etc.) meets state, agency documentation standards, and Medicaid requirements.
Minimum Education & Experience
Bachelor’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area with (2) years of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI)
OR
Master’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and one (1) year of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI),
OR
Graduation from an accredited Nursing program and licensure as a Registered Nurse
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Knowledge of and skilled in the use of Motivational Interviewing techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$22.15 to $ 38.14/Hourly