Volunteer Engagement Specialist

  • American Red Cross
  • Flint, Michigan
  • Sep 06, 2021

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

***As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment.****
 

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Job Description:

As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work!


The American Red Cross of Michigan is seeking a Volunteer Engagement Specialist. This position can be based in Detroit, Flint, or Lansing. This is a full time, hourly paid (non-exempt) position that is currently a work from home position until restrictions are lifted.

The Volunteer Engagement Specialist will implement and execute volunteer programs and services to further the engagement of volunteers. Assist with screenings, referrals, and placement of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs within the assigned area.  May serve as liaison to internal partners and external organizations.  Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Responsibilities:
1: Contribute input and serve as a resource for volunteer engagement best practices.  Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction. Participate in the implementation, execution and monitoring of the volunteer engagement and retention strategy to include interaction with the volunteer community both personally and through the volunteer infrastructure.
2: Participate in the development of a thorough volunteer needs assessment for assigned area.  Meet with stakeholders and ensure alignment of established goals to volunteer needs. 
3: Participate in the development and implementation of a comprehensive onboarding program for each volunteer position. 
4: Support the volunteer training plan. May serve as a Facilitator for all volunteer training coursework.  Provide guidance on volunteer programs, tools and resources. Provide support and direction to volunteer trainers and ensures training is thorough and documented.  
5: Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.  
6: Assist in identifying partnerships and screening and referring prospective volunteers. 
7: Schedule volunteers and assist with efforts to ensure a strong fill rate.  Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

Scope: Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge.

Qualifications:
Education: Bachelor's degree required.
Experience: Minimum of 3 years of related experience.
Management Experience: N/A
Skills & Abilities: Ability to work on a team.  Excellent oral and written communication skills.  Strong interpersonal and presentation skills.  Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively.  Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.  Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.  Knowledge of volunteer programs and policies preferred.
Travel: Ability to travel to field offices and events.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic).  The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.   

DISCLAIMER:  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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