AVP, Programs Latin America

  • Covenant House International
  • Sep 15, 2021
Full time Bilingual Nonprofit-Social Services Operations

Job Description


For almost 50 years, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 31 cities in the US, Canada, Mexico, Guatemala, Honduras, and Nicaragua. 

Primary Function of Position

Reporting to the Vice President (VP), Programs, the Associate Vice President (AVP), Programs will be responsible for leading the development and implementation of CHI’s Program Initiative with our site partners in Latin America and the CHI Latin America team. The purpose of this work is to support and leverage opportunities to improve practice, quality and service delivery and achieve the strongest outcomes possible at individual youth, site and Federation levels. This is a newly created role that will primarily focus on supporting Covenant House sites in Latin America across a range of emerging priorities in diverse program areas, including but not limited to residential services, family reintegration, health and behavioral health services, education, employment, and specialized services for specific populations of Covenant House youth including survivors of human trafficking, young families, and youth who identify as LGBTQ. All work in this area will be undertaken with a spirit of collaboration and commitment to partnership with Covenant House site leaders and designed from a strengths-based, culturally sensitive, trauma-sensitive lens.

Essential Duties & Responsibilities

  • Practice Improvement and Innovation – Lead efforts to use data to drive practice improvement and program outcomes at Federation, site and youth levels
  • Best Practice Sharing – Collaborate on planning for the Program Leadership Retreat, and develop additional mechanisms through which best practices can be shared and promoted across our sites in Latin America and the larger CH Federation 
  • Program Model – Collaborate with Latin America sites and the CHI Latin America team on program model codification projects and lead work related to program model development for adoption and implementation at CH sites in Latin America 
  • Advocacy  – Inform advocacy strategies by participating in and shaping our efforts to drive public investments and policies toward the best outcomes for the children and young people we serve, in partnership and with feedback from the sites
  • Program Resources – Develop a resource library where program resources and trainings can be compiled and accessed by CH sites in Latin America 
  • Training – Develop training materials for migration and human trafficking screening projects; train Latin America sites to implement a train-the-trainer model, training other organizations in their respective countries in these areas; collaborate with in-country trainer(s) to develop a standardized approach to family reintegration, develop training materials, and support the adoption and implementation at the Latin America sites, helping them to train others in family reintegration; collaborate on the development of training and implementation materials for other areas of CHI’s Program Initiative and assist in delivering trainings to site partners on a range of programs and interventions for Covenant House youth
  • Evaluation – Collaborate on the development and implementation of new program outcome measures at CH sites in Latin America as well as all program evaluation activities, including monitoring program related requirements and outcomes for government and foundation grants
  • Fundraising – Collaborate on developing programmatic aspects of grant proposals and reports with CHI’s Foundations and Corporations teams
  • Publications – Prepare and contribute to external publications and other efforts to position CHI as a leading expert and thought leader in the sector
  • Site Support – Develop and lead onboarding activities for new Program Directors at CH sites in Latin America
  • Professional Development – Lead the roll out and implementation of CHI’s Learning Management System with CH sites in Latin America, building out training content in the system
  • Other Duties – As assigned by the VP, Programs  

Knowledge, Skills & Abilities

  • Program experience in the areas of migration, human trafficking and family engagement strongly preferred 
  • Exceptional leadership, management, organizational and interpersonal skills required 
  • Strong analytics and data experience preferred 
  • Excellent communication (verbal and written) and presentation skills
  • Experience in a matrixed organization preferred 
  • Flexible with exceptional judgment and emotional intelligence
  • Thrives in a fast-paced, fluid environment  
  • Proficient in both Microsoft and Google suites
  • Mission driven orientation with exceptional partnership and collaboration skills and a strong commitment to Covenant House’s cause

Minimum Qualifications 

  • Bilingual/ bicultural – Spanish-English required
  • Bachelor’s Degree in social work, nonprofit administration, or program related field; master’s Degree or equivalent is preferred
  • 8 or more years of program leadership experience in social service administration, preferable in youth homeless services
  • Deep expertise with program design and dissemination at scale and in the Latin America region required

Our Community

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive. 

Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you are fun, dynamic, and hardworking, come join our awesome international team in an organization with a heart! 

Our offices are located in Manhattan, however, this position will be remote for the foreseeable future.



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