The Intensive Housing & Health Case Manager is a member of the Supportive Housing Program (SHP) team and provides comprehensive individualized support services using a client centered harm reduction trauma informed model. The person in this role is responsible for monthly home visits, accompanying participants to medical and benefits appointments and connecting participants to community base resources. The Intensive Housing and Health Case Manager will ensure program adherence to documentation guidelines as set forth by the Illinois Department of Public Health (IDPH).
The salary range for this role is $40,000 to $42,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Housing Case Management
• Conducts home visits at least monthly to ensure housing stability
• Supports in development of life skills and foster emotional support through a trauma informed and strengths-based approach
• Performs crisis prevention and intervention as needed using Harm Philosophies.
• Provides qualified participants access to Emergency Financial Assistance (EFA) as needed to ensure housing stability
• Acts as a liaison between landlords/property managers
• Coordination move-ins, lease renewals, inspections and eviction prevention
• Completes housing leasing paperwork and submits to AFC before deadlines to ensure continued housing stability
• Coordinates with Behavioral Health Specialist (If appropriate) to conduct a psychosocial assessment within 90 days of program intake
• Develops Individualized service plan in collaboration with the participants
• Refers and links participate to appropriate services
• Supports participants in developing or enhancing life skills and assists participants in increasing meaningful daytime activities
• Assists participates in enrolling in public benefits such as SNAP, SOAR or employment readiness programs
Health Case Management
• Verifies engagement in medical care and supports participants with engagement in medical care as needed
• Responsible for obtaining client level health information including viral load and dates of medical visits
• Refers and links participates to appropriate services within the system of care that promotes positive health outcomes, treatment adherence, and greater self-sufficiency
• Monitors participant follow-through with medical services
• Coordination of medical care plan with participant’s primary care provider
• Supports medical treatment plan by providing participants information on medication, appointment, and other treatment adherence issues
• Outreach to medical providers to obtain client medical data, i.e., viral load, and/or last medical appointment date
• Must provide eligible participate assistance in obtaining access to other public and private programs for which they may be eligible (Medicaid, Medicare, Part D, ADAP, etc.)
Documentation & Recordkeeping
• Enters participant intake into required databases (Caseworthy, Provide, etc.) within designated timelines of contact with participants
• Enters case notes and all required data elements in Caseworthy and Provide databases
• Completes reassessments as indicated by SHP policies and procedures, including assessments required by IDPH
• Completes annual lease renewals and completed workflows in Caseworthy and Provide databases
• Maintains all applicable and required documentation in participates files
• Enters all billing, and other required data elements into Provide Enterprise database
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High School Diploma or equivalent
• Three or more years of case management experience
Preferred Qualifications
• Bachelor’s degree in social services or related field
• One or more years Case Management experience
• Experience in applying Crisis Prevention, Intervention, Goal Setting, and Resolution techniques.
KNOWLEDGE, SKILLS, AND ABILITIES
• Supportive Housing
• Database Use
• Interpersonal Skills
• Strong attention to detail
• Follow-Through
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
N/A
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Ability to navigate the city of Chicago in personal vehicle and comfort meeting program participants in their homes or community settings is required for this position.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
May 01, 2023
Full time
The Intensive Housing & Health Case Manager is a member of the Supportive Housing Program (SHP) team and provides comprehensive individualized support services using a client centered harm reduction trauma informed model. The person in this role is responsible for monthly home visits, accompanying participants to medical and benefits appointments and connecting participants to community base resources. The Intensive Housing and Health Case Manager will ensure program adherence to documentation guidelines as set forth by the Illinois Department of Public Health (IDPH).
The salary range for this role is $40,000 to $42,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Housing Case Management
• Conducts home visits at least monthly to ensure housing stability
• Supports in development of life skills and foster emotional support through a trauma informed and strengths-based approach
• Performs crisis prevention and intervention as needed using Harm Philosophies.
• Provides qualified participants access to Emergency Financial Assistance (EFA) as needed to ensure housing stability
• Acts as a liaison between landlords/property managers
• Coordination move-ins, lease renewals, inspections and eviction prevention
• Completes housing leasing paperwork and submits to AFC before deadlines to ensure continued housing stability
• Coordinates with Behavioral Health Specialist (If appropriate) to conduct a psychosocial assessment within 90 days of program intake
• Develops Individualized service plan in collaboration with the participants
• Refers and links participate to appropriate services
• Supports participants in developing or enhancing life skills and assists participants in increasing meaningful daytime activities
• Assists participates in enrolling in public benefits such as SNAP, SOAR or employment readiness programs
Health Case Management
• Verifies engagement in medical care and supports participants with engagement in medical care as needed
• Responsible for obtaining client level health information including viral load and dates of medical visits
• Refers and links participates to appropriate services within the system of care that promotes positive health outcomes, treatment adherence, and greater self-sufficiency
• Monitors participant follow-through with medical services
• Coordination of medical care plan with participant’s primary care provider
• Supports medical treatment plan by providing participants information on medication, appointment, and other treatment adherence issues
• Outreach to medical providers to obtain client medical data, i.e., viral load, and/or last medical appointment date
• Must provide eligible participate assistance in obtaining access to other public and private programs for which they may be eligible (Medicaid, Medicare, Part D, ADAP, etc.)
Documentation & Recordkeeping
• Enters participant intake into required databases (Caseworthy, Provide, etc.) within designated timelines of contact with participants
• Enters case notes and all required data elements in Caseworthy and Provide databases
• Completes reassessments as indicated by SHP policies and procedures, including assessments required by IDPH
• Completes annual lease renewals and completed workflows in Caseworthy and Provide databases
• Maintains all applicable and required documentation in participates files
• Enters all billing, and other required data elements into Provide Enterprise database
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High School Diploma or equivalent
• Three or more years of case management experience
Preferred Qualifications
• Bachelor’s degree in social services or related field
• One or more years Case Management experience
• Experience in applying Crisis Prevention, Intervention, Goal Setting, and Resolution techniques.
KNOWLEDGE, SKILLS, AND ABILITIES
• Supportive Housing
• Database Use
• Interpersonal Skills
• Strong attention to detail
• Follow-Through
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
N/A
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Ability to navigate the city of Chicago in personal vehicle and comfort meeting program participants in their homes or community settings is required for this position.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Mar 07, 2023
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Housing Specialist will coordinate pre-tenancy support for participants of the program. The Housing Specialist will coordinate with Outreach and Cook County Hospital and Health System (CCHHS) staff to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
• Conduct screening and assessment of housing preferences/barriers related to successful tenancy
• Work closely with outreach worker to ensure continuity of services with participant
• Assist with rent subsidy application/certification and housing application processes
• Partner with CCHHS’ client outreach and engagement program team when a client’s’ primary service provider is within the CCHHS network
• Request reasonable accommodations related to participant’s disability
• Assist with housing search, including reviews of housing resources (e.g. newspapers, housing search databases)
• Accompany individuals to visit potential housing options and make choices among options
• Assist the individual in scheduling activities such as the moving company, turning on utility services, change of address, and purchasing furniture/furnishings and household supplies
• Work with landlord and/or property management to execute lease
• Sublease to tenants facing barriers to traditional leasing arrangements
• Collaborate with research and evaluation partners or sub-contractors on matters relating to the project
• Create and maintain detailed project documentation and data collection plans and reports
• Improve processes to ensure efficient communication and information exchange between team members and external partners
Quality Assurance and Data Entry
• Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS)
• Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Meetings & Training Facilitation
• Attend required conference & trainings (i.e., HMIS, CRS, IDHS, HUD or any system wide trainings) and webinars
• Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
• Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT)) and other related partner agency meetings with partner agency staff
• Participate in applicable system-level external committees
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor's degree and 2 or more years of Human Services experience OR 5 or more years Human Services experience
• PLUS Valid driver's license and acceptable vehicle insurance
• PLUS Reliable vehicle transportation
Preferred Qualifications
• Bachelor’s degree in Psychology, Social Work, Counseling or related field
• 1 or more years of Case Management experience
• 1 or more of years Homeless Services experience
• 1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability and willingness to learn, understand and communicate the Agency’s policies and procedures
• Basic knowledge of HIV infection and related chronic diseases
• The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
Dec 09, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Housing Specialist will coordinate pre-tenancy support for participants of the program. The Housing Specialist will coordinate with Outreach and Cook County Hospital and Health System (CCHHS) staff to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
• Conduct screening and assessment of housing preferences/barriers related to successful tenancy
• Work closely with outreach worker to ensure continuity of services with participant
• Assist with rent subsidy application/certification and housing application processes
• Partner with CCHHS’ client outreach and engagement program team when a client’s’ primary service provider is within the CCHHS network
• Request reasonable accommodations related to participant’s disability
• Assist with housing search, including reviews of housing resources (e.g. newspapers, housing search databases)
• Accompany individuals to visit potential housing options and make choices among options
• Assist the individual in scheduling activities such as the moving company, turning on utility services, change of address, and purchasing furniture/furnishings and household supplies
• Work with landlord and/or property management to execute lease
• Sublease to tenants facing barriers to traditional leasing arrangements
• Collaborate with research and evaluation partners or sub-contractors on matters relating to the project
• Create and maintain detailed project documentation and data collection plans and reports
• Improve processes to ensure efficient communication and information exchange between team members and external partners
Quality Assurance and Data Entry
• Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS)
• Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Meetings & Training Facilitation
• Attend required conference & trainings (i.e., HMIS, CRS, IDHS, HUD or any system wide trainings) and webinars
• Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
• Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT)) and other related partner agency meetings with partner agency staff
• Participate in applicable system-level external committees
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor's degree and 2 or more years of Human Services experience OR 5 or more years Human Services experience
• PLUS Valid driver's license and acceptable vehicle insurance
• PLUS Reliable vehicle transportation
Preferred Qualifications
• Bachelor’s degree in Psychology, Social Work, Counseling or related field
• 1 or more years of Case Management experience
• 1 or more of years Homeless Services experience
• 1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability and willingness to learn, understand and communicate the Agency’s policies and procedures
• Basic knowledge of HIV infection and related chronic diseases
• The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Housing (Landlord) Engagement Specialist will work closely with the Landlord Engagement Team to secure housing units in varying Chicago neighborhoods. With training and support, the Housing (Landlord) Engagement Specialist will be responsible for developing and maintaining relationships with property owners.
The Housing (Landlord) Engagement Specialist will develop expertise in housing inspections and assure that all units identified for the program meet the highest quality standards. The Housing (Landlord) Engagement Specialist will also coordinate with the Housing Specialist Team to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of AIDS Foundation Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Increase and Maintain a Robust Housing Portfolio
• Research and identify a broad range of safe and affordable rental housing throughout the city of Chicago and/or Cook County suburbs for young individuals (18 – 24 years old) and families experiencing homelessness
• Outreach to and engage landlords/property managers to secure safe, affordable rental units that meet the needs and preferences of program participants
• With support from the Landlord Engagement Manager, conduct unit inspections that follow housing quality standards
• With guidance from the Landlord Engagement Manager, facilitate leasing agreements, including master leases
• Work collaboratively with landlords/property managers to monitor unit remediation and repair activities prior to move-in. Intervene with landlords on significant repair or safety issues after tenant move-in
• Support coordination and monitoring of program participant move-in to temporary (“bridge”) housing
Program Support
• Respond in a timely manner to inquiries from landlords, partner agency staff, and CHH staff
• Support the Landlord Engagement Manager to promote the program at community engagement events, and landlord appreciation events
• Be available on a rotating basis for the 24/7 landlord crisis line to address landlord issues
Quality Assurance
• Complete master lease agreements and related documents correctly for approval by the Landlord Engagement Manager
• Enter and track assigned housing inventory data in the landlord portfolio database
• Update missing or incorrect inventory data on a monthly basis
• Track monthly and quarterly progress towards annual goals
Meetings and Trainings
• Participate in annual internal trainings regarding fair housing laws and tenant-landlord rental ordinances
• Participate in agency, department, and team meetings
• Participate in applicable system-wide (external) committees and workgroups, as assigned
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities, trainings; conferences, and/or professional membership organizations
• Protect organization’s values and manage risk by keeping information confidential
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
• Bachelor’s Degree in social service or related field, Business Administration, Communications or 1 or more years of Housing/Homelessness or Business/Real Estate experience
OR
• 1 or more years of Housing/Homelessness or Business/Real Estate experience
• Valid driver’s license and acceptable vehicle insurance
• Reliable vehicle transportation
Preferred Qualifications
• 3 or more years in Housing/Homelessness or a related field
• 2 or more years of Real Estate experience
• Bi-lingual, Spanish-speaking
KNOWLEDGE, SKILLS, AND ABILITIES
• Exceptional time management skills
• Strong ability to multi-task in a fast-paced environment
• Strong attention to detail
• Strong communication skills to work with and address different constituencies (staff, landlords, program participants)
• Knowledge and understanding of applicable housing/rental laws, with training and guidance
• Openness to learning about a variety of Chicago neighborhoods/wards and suburban Cook County suburbs
• Basic knowledge of Outlook applications
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The position requires being out in the community approximately 60% of the time, along with operating a car and traveling throughout the city of Chicago. Task may include walk, climb stairs, and navigating seasonal elements.
The position includes approximately 40% of the time being in a work environment representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Nov 11, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Housing (Landlord) Engagement Specialist will work closely with the Landlord Engagement Team to secure housing units in varying Chicago neighborhoods. With training and support, the Housing (Landlord) Engagement Specialist will be responsible for developing and maintaining relationships with property owners.
The Housing (Landlord) Engagement Specialist will develop expertise in housing inspections and assure that all units identified for the program meet the highest quality standards. The Housing (Landlord) Engagement Specialist will also coordinate with the Housing Specialist Team to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of AIDS Foundation Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Increase and Maintain a Robust Housing Portfolio
• Research and identify a broad range of safe and affordable rental housing throughout the city of Chicago and/or Cook County suburbs for young individuals (18 – 24 years old) and families experiencing homelessness
• Outreach to and engage landlords/property managers to secure safe, affordable rental units that meet the needs and preferences of program participants
• With support from the Landlord Engagement Manager, conduct unit inspections that follow housing quality standards
• With guidance from the Landlord Engagement Manager, facilitate leasing agreements, including master leases
• Work collaboratively with landlords/property managers to monitor unit remediation and repair activities prior to move-in. Intervene with landlords on significant repair or safety issues after tenant move-in
• Support coordination and monitoring of program participant move-in to temporary (“bridge”) housing
Program Support
• Respond in a timely manner to inquiries from landlords, partner agency staff, and CHH staff
• Support the Landlord Engagement Manager to promote the program at community engagement events, and landlord appreciation events
• Be available on a rotating basis for the 24/7 landlord crisis line to address landlord issues
Quality Assurance
• Complete master lease agreements and related documents correctly for approval by the Landlord Engagement Manager
• Enter and track assigned housing inventory data in the landlord portfolio database
• Update missing or incorrect inventory data on a monthly basis
• Track monthly and quarterly progress towards annual goals
Meetings and Trainings
• Participate in annual internal trainings regarding fair housing laws and tenant-landlord rental ordinances
• Participate in agency, department, and team meetings
• Participate in applicable system-wide (external) committees and workgroups, as assigned
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities, trainings; conferences, and/or professional membership organizations
• Protect organization’s values and manage risk by keeping information confidential
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
• Bachelor’s Degree in social service or related field, Business Administration, Communications or 1 or more years of Housing/Homelessness or Business/Real Estate experience
OR
• 1 or more years of Housing/Homelessness or Business/Real Estate experience
• Valid driver’s license and acceptable vehicle insurance
• Reliable vehicle transportation
Preferred Qualifications
• 3 or more years in Housing/Homelessness or a related field
• 2 or more years of Real Estate experience
• Bi-lingual, Spanish-speaking
KNOWLEDGE, SKILLS, AND ABILITIES
• Exceptional time management skills
• Strong ability to multi-task in a fast-paced environment
• Strong attention to detail
• Strong communication skills to work with and address different constituencies (staff, landlords, program participants)
• Knowledge and understanding of applicable housing/rental laws, with training and guidance
• Openness to learning about a variety of Chicago neighborhoods/wards and suburban Cook County suburbs
• Basic knowledge of Outlook applications
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The position requires being out in the community approximately 60% of the time, along with operating a car and traveling throughout the city of Chicago. Task may include walk, climb stairs, and navigating seasonal elements.
The position includes approximately 40% of the time being in a work environment representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Housing Specialist will coordinate pre-tenancy support for participants of the program. The Housing Specialist will coordinate with Outreach and Cook County Hospital and Health System (CCHHS) staff to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
• Conduct screening and assessment of housing preferences/barriers related to successful tenancy
• Work closely with outreach worker to ensure continuity of services with participant
• Assist with rent subsidy application/certification and housing application processes
• Partner with CCHHS’ client outreach and engagement program team when a client’s’ primary service provider is within the CCHHS network
• Request reasonable accommodations related to participant’s disability
• Assist with housing search, including reviews of housing resources (e.g. newspapers, housing search databases)
• Accompany individuals to visit potential housing options and make choices among options
• Assist the individual in scheduling activities such as the moving company, turning on utility services, change of address, and purchasing furniture/furnishings and household supplies
• Work with landlord and/or property management to execute lease
• Sublease to tenants facing barriers to traditional leasing arrangements
• Collaborate with research and evaluation partners or sub-contractors on matters relating to the project
• Create and maintain detailed project documentation and data collection plans and reports
• Improve processes to ensure efficient communication and information exchange between team members and external partners
Quality Assurance and Data Entry
• Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS)
• Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Meetings & Training Facilitation
• Attend required conference & trainings (i.e., HMIS, CRS, IDHS, HUD or any system wide trainings) and webinars
• Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
• Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT)) and other related partner agency meetings with partner agency staff
• Participate in applicable system-level external committees
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor's degree and 2 or more years of Human Services experience OR 5 or more years Human Services experience
• PLUS Valid driver's license and acceptable vehicle insurance
• PLUS Reliable vehicle transportation
Preferred Qualifications
• Bachelor’s degree in Psychology, Social Work, Counseling or related field
• 1 or more years of Case Management experience
• 1 or more of years Homeless Services experience
• 1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability and willingness to learn, understand and communicate the Agency’s policies and procedures
• Basic knowledge of HIV infection and related chronic diseases
• The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
Nov 03, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Housing Specialist will coordinate pre-tenancy support for participants of the program. The Housing Specialist will coordinate with Outreach and Cook County Hospital and Health System (CCHHS) staff to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
• Conduct screening and assessment of housing preferences/barriers related to successful tenancy
• Work closely with outreach worker to ensure continuity of services with participant
• Assist with rent subsidy application/certification and housing application processes
• Partner with CCHHS’ client outreach and engagement program team when a client’s’ primary service provider is within the CCHHS network
• Request reasonable accommodations related to participant’s disability
• Assist with housing search, including reviews of housing resources (e.g. newspapers, housing search databases)
• Accompany individuals to visit potential housing options and make choices among options
• Assist the individual in scheduling activities such as the moving company, turning on utility services, change of address, and purchasing furniture/furnishings and household supplies
• Work with landlord and/or property management to execute lease
• Sublease to tenants facing barriers to traditional leasing arrangements
• Collaborate with research and evaluation partners or sub-contractors on matters relating to the project
• Create and maintain detailed project documentation and data collection plans and reports
• Improve processes to ensure efficient communication and information exchange between team members and external partners
Quality Assurance and Data Entry
• Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS)
• Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Meetings & Training Facilitation
• Attend required conference & trainings (i.e., HMIS, CRS, IDHS, HUD or any system wide trainings) and webinars
• Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
• Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT)) and other related partner agency meetings with partner agency staff
• Participate in applicable system-level external committees
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor's degree and 2 or more years of Human Services experience OR 5 or more years Human Services experience
• PLUS Valid driver's license and acceptable vehicle insurance
• PLUS Reliable vehicle transportation
Preferred Qualifications
• Bachelor’s degree in Psychology, Social Work, Counseling or related field
• 1 or more years of Case Management experience
• 1 or more of years Homeless Services experience
• 1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability and willingness to learn, understand and communicate the Agency’s policies and procedures
• Basic knowledge of HIV infection and related chronic diseases
• The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Nov 03, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided.
The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Sep 22, 2022
Full time
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided.
The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Housing Engagement Specialist will work closely with the Landlord Engagement Manager to secure housing units in varying Chicago neighborhoods.
The Housing Engagement Specialist will be responsible for developing and maintaining relationships with property owners. The Housing Engagement Specialist will develop expertise in housing inspections and assure that all units identified for the pool meet the highest quality standards.
The Housing Engagement Specialist will also coordinate with the Housing Specialist to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago. The salary range for this role is: $40,000 to $45,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Project Coordination
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Outreach to and engage landlords to identify housing units
Perform housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Facilitate leasing agreements (e.g. scattered site leasing, subleasing management)
Assist landlords in crisis when needed
Intervene with landlords on serious repair or safety issues after tenant move-in
Support planning of landlord engagement and appreciation events
Quality Assurance and Data Entry
Enter all housing inventory data in tracking system (i.e., Case Worthy)
Correct missing or incorrect data on quarterly basis
Meetings & Training Facilitation
Attend required conferences, trainings (i.e., HMIS, or any system wide trainings) and webinars
Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Case Worthy Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
Participate in applicable system-level external committees
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None. ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
1 or more years of programmatic, social work, housing, or other related nonprofit experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
Preferred Qualifications
Bachelor’s degree
2 or more years of housing-specific experience
KNOWLEDGE, SKILLS, AND ABILITIES
Strong customer service skills and the ability to navigate difficult customer service situations when needed
Strong attention to detail skill and able to provide efficient, quality service to both internal and external customers
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to coordinate scheduled activities between multiple groups or departments within required timelines
Comfortability with technology and the ability to pick up new systems and processes
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None. WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation. Travel as needed throughout the Chicagoland area by car. Ability to operate a vehicle. Occasional evening work as needed.
Sep 22, 2022
Full time
Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Housing Engagement Specialist will work closely with the Landlord Engagement Manager to secure housing units in varying Chicago neighborhoods.
The Housing Engagement Specialist will be responsible for developing and maintaining relationships with property owners. The Housing Engagement Specialist will develop expertise in housing inspections and assure that all units identified for the pool meet the highest quality standards.
The Housing Engagement Specialist will also coordinate with the Housing Specialist to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago. The salary range for this role is: $40,000 to $45,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Project Coordination
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Outreach to and engage landlords to identify housing units
Perform housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Facilitate leasing agreements (e.g. scattered site leasing, subleasing management)
Assist landlords in crisis when needed
Intervene with landlords on serious repair or safety issues after tenant move-in
Support planning of landlord engagement and appreciation events
Quality Assurance and Data Entry
Enter all housing inventory data in tracking system (i.e., Case Worthy)
Correct missing or incorrect data on quarterly basis
Meetings & Training Facilitation
Attend required conferences, trainings (i.e., HMIS, or any system wide trainings) and webinars
Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Case Worthy Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
Participate in applicable system-level external committees
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None. ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
1 or more years of programmatic, social work, housing, or other related nonprofit experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
Preferred Qualifications
Bachelor’s degree
2 or more years of housing-specific experience
KNOWLEDGE, SKILLS, AND ABILITIES
Strong customer service skills and the ability to navigate difficult customer service situations when needed
Strong attention to detail skill and able to provide efficient, quality service to both internal and external customers
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to coordinate scheduled activities between multiple groups or departments within required timelines
Comfortability with technology and the ability to pick up new systems and processes
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None. WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation. Travel as needed throughout the Chicagoland area by car. Ability to operate a vehicle. Occasional evening work as needed.
As the administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s youth cohort, but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professional
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Project Coordination
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g. master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Quality Assurance and Data Entry
Monitor and review all housing inventory data in tracking system (i.e., CaseWorthy)
Correct missing or incorrect data on a quarterly basis
Ensure team weekly, monthly, and quarterly goals are met and documented within CaseWorthy
Submit weekly, monthly, and ad hoc reports
Meetings & Training Facilitation
Develop and conduct trainings for CHH staff and subcontracted staff on landlord-tenant law, landlord engagement and relationship building
Attend required conferences, trainings (i.e., HMIS, or any system-wide trainings) and webinars
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
Participate in applicable system-level external committees
Staff Supervision
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
Supervise one Landlord Engagement Specialist dedicated to supporting the KEYS program
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect the organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Landlord Engagement Specialist (4)
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field and 1 or more years of Housing or Business/Real Estate experience OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience PLUS Valid driver's license and acceptable vehicle
insurance PLUS Reliable vehicle transportation
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. This role requires work outside of the office as well, and within the community an employee may encounter stairs, spaces that are not ADA accessible, spaces with poor ventilation, etc. This role requires the ability to operate a vehicle, including a valid driver’s license, car insurance, and reliable access to a vehicle. Should an employee need accommodation to any of these demands, they should reach out to their supervisor and human resources.
Aug 24, 2022
Full time
As the administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s youth cohort, but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professional
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Project Coordination
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g. master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Quality Assurance and Data Entry
Monitor and review all housing inventory data in tracking system (i.e., CaseWorthy)
Correct missing or incorrect data on a quarterly basis
Ensure team weekly, monthly, and quarterly goals are met and documented within CaseWorthy
Submit weekly, monthly, and ad hoc reports
Meetings & Training Facilitation
Develop and conduct trainings for CHH staff and subcontracted staff on landlord-tenant law, landlord engagement and relationship building
Attend required conferences, trainings (i.e., HMIS, or any system-wide trainings) and webinars
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
Participate in applicable system-level external committees
Staff Supervision
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
Supervise one Landlord Engagement Specialist dedicated to supporting the KEYS program
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect the organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Landlord Engagement Specialist (4)
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field and 1 or more years of Housing or Business/Real Estate experience OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience PLUS Valid driver's license and acceptable vehicle
insurance PLUS Reliable vehicle transportation
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. This role requires work outside of the office as well, and within the community an employee may encounter stairs, spaces that are not ADA accessible, spaces with poor ventilation, etc. This role requires the ability to operate a vehicle, including a valid driver’s license, car insurance, and reliable access to a vehicle. Should an employee need accommodation to any of these demands, they should reach out to their supervisor and human resources.
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Jun 28, 2022
Full time
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Housing Engagement Specialist will work closely with the Landlord Engagement Manager to secure housing units in varying Chicago neighborhoods. The Housing Engagement Specialist will be responsible for developing and maintaining relationships with property owners. The Housing Engagement Specialist will develop expertise in housing inspections and assure that all units identified for the pool meet the highest quality standards. The Housing Engagement Specialist will also coordinate with the Housing Specialist to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago. The salary range for this role is: $40,000 to $45,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Project Coordination
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Outreach to and engage landlords to identify housing units
Perform housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Facilitate leasing agreements (e.g. scattered site leasing, subleasing management)
Assist landlords in crisis when needed
Intervene with landlords on serious repair or safety issues after tenant move-in
Support planning of landlord engagement and appreciation events
Quality Assurance and Data Entry
Enter all housing inventory data in tracking system (i.e., Case Worthy)
Correct missing or incorrect data on quarterly basis
Meetings & Training Facilitation
Attend required conferences, trainings (i.e., HMIS, or any system wide trainings) and webinars
Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Case Worthy Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
Participate in applicable system-level external committees
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None. ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
1 or more years of programmatic, social work, housing, or other related nonprofit experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
Preferred Qualifications
Bachelor’s degree
2 or more years of housing-specific experience
KNOWLEDGE, SKILLS, AND ABILITIES
Strong customer service skills and the ability to navigate difficult customer service situations when needed
Strong attention to detail skill and able to provide efficient, quality service to both internal and external customers
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to coordinate scheduled activities between multiple groups or departments within required timelines
Comfortability with technology and the ability to pick up new systems and processes
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None. WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation. Travel as needed throughout the Chicagoland area by car. Ability to operate a vehicle. Occasional evening work as needed.
Apr 27, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Housing Engagement Specialist will work closely with the Landlord Engagement Manager to secure housing units in varying Chicago neighborhoods. The Housing Engagement Specialist will be responsible for developing and maintaining relationships with property owners. The Housing Engagement Specialist will develop expertise in housing inspections and assure that all units identified for the pool meet the highest quality standards. The Housing Engagement Specialist will also coordinate with the Housing Specialist to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago. The salary range for this role is: $40,000 to $45,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Project Coordination
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Outreach to and engage landlords to identify housing units
Perform housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Facilitate leasing agreements (e.g. scattered site leasing, subleasing management)
Assist landlords in crisis when needed
Intervene with landlords on serious repair or safety issues after tenant move-in
Support planning of landlord engagement and appreciation events
Quality Assurance and Data Entry
Enter all housing inventory data in tracking system (i.e., Case Worthy)
Correct missing or incorrect data on quarterly basis
Meetings & Training Facilitation
Attend required conferences, trainings (i.e., HMIS, or any system wide trainings) and webinars
Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Case Worthy Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
Participate in applicable system-level external committees
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None. ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
1 or more years of programmatic, social work, housing, or other related nonprofit experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
Preferred Qualifications
Bachelor’s degree
2 or more years of housing-specific experience
KNOWLEDGE, SKILLS, AND ABILITIES
Strong customer service skills and the ability to navigate difficult customer service situations when needed
Strong attention to detail skill and able to provide efficient, quality service to both internal and external customers
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to coordinate scheduled activities between multiple groups or departments within required timelines
Comfortability with technology and the ability to pick up new systems and processes
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None. WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation. Travel as needed throughout the Chicagoland area by car. Ability to operate a vehicle. Occasional evening work as needed.
Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 53 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, etc. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. The National Wildlife Federation (NWF) believes that in order to save wildlife and ourselves, we need to ensure that all Americans have access to clean air and water, safe communities, easy and equitable access to nature, and protection from the ravages of climate change. These basic needs, equally necessary and urgent for all people, are foundational to bringing the conservation movement and ethos into the 21st century.
To advance our mission, we are seeking a full-time Senior Operations Manager to join our team, in Washington, DC. (Due to COVID-19 all employees are working remotely until we make return to work decisions). This position is an integral part of the National Advocacy Center’s (NAC) leadership team. In this role you will be responsible for working with the Vice President of National and International Conservation Programs and the NAC leadership team to achieve the goals of the strategic plan. You will act as a trusted advisor to the Vice President of National and International Conservation Programs, and will develop and maintain high-level oversight of all aspects of operations and administration. You will work to establish best practices within the NAC, and will be an active member of the wider NWF Program Operations team. You will also supervise the Contracts Specialist and the Office Manager, two full-time positions whose responsibilities are a subset of those listed below.
Your major areas of responsibility are:
Financial Management and Fundraising Support: Oversee the development and implementation of the various NAC budgets and ensures overall sound financial management of grants and donations consistent with NWF's policies. Takes a holistic approach to budget management and creation, looking across all NAC programs to strategically allocate funds. Develop, implement and manage budgets through projections, cost classifications, transfers and year-end carryovers; prepare and monitor NAC budgets consistent with NWF’s financial reporting system. Oversee and approve all expenses, including salary allocations, travel, office operations and special events. Generate and oversee all contract and grant agreements of the NAC including appropriate approvals and financial tracking. Process and manage input of NAC donations/payments received into the CRM system. Assist program staff in grant research and applications. Track grant reporting requirements and ensure that all requirements are met. Work closely with the Finance and Philanthropy departments.
Operational Management: Develop and implement operational processes and procedures for the NAC to ensure consistency, effectiveness and efficiency across teams and programs. Maintain and promote a safe, efficient and productive office environment. Oversee office lease and contract agreements, including modifications and renewals. Organize and/or assist with internal meetings, visits, retreats and special events and projects. Assist with development and communications tasks, such as events and mailings. Keep office equipment updated and in working order. Ensure systems and procedures are current and functional; keep office equipment updated and in working order. Provide for a process to approve, track and retain all contracts, grant agreements and other legal documents. Organize and/or assist with internal meetings, visits, staff retreats, and special events. Run regular staff meetings, and ensure all department staff are aware of processes and procedures.
Human Resource Planning and Management : Assist VPs, Associate VPs, and program leads with recruitment and hiring of new staff, and with staff development. Work with VPs and AVPs in overseeing all issues relating to human resources: onsite and remote staff hiring, retention of quality staff, and compliance with NWF policies. Promote a productive and interactive work environment.
Facilities Management : Direct the use and maintenance of NWF’s leased office space in Downtown Washington, DC, which is nearly 13,000 square feet containing five conference rooms and 66 employee workstations. Facilitate negotiation of the office lease and serve as intermediary with landlord regarding office space issues.
Internal Relations: Represent the NAC in relationship building and collaboration with other NWF departments and teams. Inform NAC staff of key messages and developments emanating from around the organization. Work closely with other Operations staff to ensure regular communications and to share "best practices".
Qualifications:
College degree required
Minimum 5 years relevant experience in a budget preparation and/or management, operations, or administration capacity, preferably in a nonprofit setting
Proficient in Microsoft Office applications
Preferred Qualifications:
Formal training in financial administration and budgeting strongly preferred
Competencies:
Motivated by values of equity and responsibility to those most marginalized
Dedicated to deepening understanding of cultural and systemic racism and the intersectionality of multiple forms of social inequality
Demonstrates awareness of positional power and privilege (both personally and professionally) and its attendant impacts
Consistently brings a high level of empathy and social skills to work and interpersonal interactions
Acknowledges when mistakes are made and harm is done; works to repair breaches in relationships
Openly holds space, and invites others into conversations during sensitive engagements, exhibiting a responsible and respectful demeanor with colleagues and partners
Actively seeks feedback, direction, and guidance from all team members and keeps staff informed of decisions that impact them
Committed to deepening an environmental justice approach in policy priorities, program development and partner engagement
Demonstrates awareness of the attributes associated with a white dominant culture and takes actions to dismantle hierarchies of oppression within that culture
Dedicated to advancing NWF’s internal equity transformation and compelling partners and allies to incorporate equity into their work
Must be a strategic thinker, self-starter, well organized, strong communicator, and relationship builder.
This position requires a commitment to and strong skills related to leadership, strategy development, fundraising, and personnel management.
An entrepreneurial spirit, initiative, energy, the ability to lead, mentor and inspire others is critical to success.
Must have a passion for and commitment to NWF's mission.
Your actions are expected to reflect the staff values of the National Wildlife Federation: collaboration, mindfulness, empowerment, inclusivity, and mission focus.
Travel Requirements:
Due to the COVID pandemic, travel will be restricted. If/when it is deemed safe to travel, there may be some occasional travel.
Application:
Applications will be reviewed on a rolling basis.
The salary range for this position is currently $70,000 to $75,000 annually.
The National Wildlife Federation values work-life balance and a family-friendly atmosphere. Our paid time-off includes 3 weeks of vacation leave, open wellbeing leave, 10 paid holidays, 3 floating holidays, a week-long winter break, and additional leave options, per year. In addition, our benefits package includes medical, dental, and vision insurance, company paid life insurance, AD&D, short and long-term disability, 16 weeks of paid FMLA leave, 403b retirement plan with employer matching and annual contribution, adoption benefits, and flexible work options including telecommuting, non-traditional work hours, and compressed work weeks. Applicants are invited to learn more about National Wildlife Federation’s benefits package at https://www.nwf.org/About-Us/Careers .
We strive to increase diversity, equity, inclusion and justice (DEIJ) in all elements of our work and with our partners to support the interdependent needs of wildlife and people in a rapidly changing world. We recruit, employ, train, compensate, and promote regardless of race, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, genetic information, past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. We are proud to be an equal opportunity employer. Applicants are invited to learn more about National Wildlife Federation’s commitment to diversity, equity, and inclusion at nwf.org/equity .
If you have a disability and require an accommodation or assistance with our online application process, please tell us how we can help by calling us at 703-438-6244.
The requirements listed in our job descriptions are guidelines, not hard and fast rules, and if you have 75% of the qualifications listed we encourage you to apply. Your experience refers to paid and unpaid experience, including volunteer work, which helps build the competencies, knowledge, and skills that translates directly to our openings. Applying gives you the opportunity to be considered.
Candidates should submit a cover letter and resume.
If selected for this position, a background check will be conducted.
Feb 03, 2021
Full time
Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 53 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, etc. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. The National Wildlife Federation (NWF) believes that in order to save wildlife and ourselves, we need to ensure that all Americans have access to clean air and water, safe communities, easy and equitable access to nature, and protection from the ravages of climate change. These basic needs, equally necessary and urgent for all people, are foundational to bringing the conservation movement and ethos into the 21st century.
To advance our mission, we are seeking a full-time Senior Operations Manager to join our team, in Washington, DC. (Due to COVID-19 all employees are working remotely until we make return to work decisions). This position is an integral part of the National Advocacy Center’s (NAC) leadership team. In this role you will be responsible for working with the Vice President of National and International Conservation Programs and the NAC leadership team to achieve the goals of the strategic plan. You will act as a trusted advisor to the Vice President of National and International Conservation Programs, and will develop and maintain high-level oversight of all aspects of operations and administration. You will work to establish best practices within the NAC, and will be an active member of the wider NWF Program Operations team. You will also supervise the Contracts Specialist and the Office Manager, two full-time positions whose responsibilities are a subset of those listed below.
Your major areas of responsibility are:
Financial Management and Fundraising Support: Oversee the development and implementation of the various NAC budgets and ensures overall sound financial management of grants and donations consistent with NWF's policies. Takes a holistic approach to budget management and creation, looking across all NAC programs to strategically allocate funds. Develop, implement and manage budgets through projections, cost classifications, transfers and year-end carryovers; prepare and monitor NAC budgets consistent with NWF’s financial reporting system. Oversee and approve all expenses, including salary allocations, travel, office operations and special events. Generate and oversee all contract and grant agreements of the NAC including appropriate approvals and financial tracking. Process and manage input of NAC donations/payments received into the CRM system. Assist program staff in grant research and applications. Track grant reporting requirements and ensure that all requirements are met. Work closely with the Finance and Philanthropy departments.
Operational Management: Develop and implement operational processes and procedures for the NAC to ensure consistency, effectiveness and efficiency across teams and programs. Maintain and promote a safe, efficient and productive office environment. Oversee office lease and contract agreements, including modifications and renewals. Organize and/or assist with internal meetings, visits, retreats and special events and projects. Assist with development and communications tasks, such as events and mailings. Keep office equipment updated and in working order. Ensure systems and procedures are current and functional; keep office equipment updated and in working order. Provide for a process to approve, track and retain all contracts, grant agreements and other legal documents. Organize and/or assist with internal meetings, visits, staff retreats, and special events. Run regular staff meetings, and ensure all department staff are aware of processes and procedures.
Human Resource Planning and Management : Assist VPs, Associate VPs, and program leads with recruitment and hiring of new staff, and with staff development. Work with VPs and AVPs in overseeing all issues relating to human resources: onsite and remote staff hiring, retention of quality staff, and compliance with NWF policies. Promote a productive and interactive work environment.
Facilities Management : Direct the use and maintenance of NWF’s leased office space in Downtown Washington, DC, which is nearly 13,000 square feet containing five conference rooms and 66 employee workstations. Facilitate negotiation of the office lease and serve as intermediary with landlord regarding office space issues.
Internal Relations: Represent the NAC in relationship building and collaboration with other NWF departments and teams. Inform NAC staff of key messages and developments emanating from around the organization. Work closely with other Operations staff to ensure regular communications and to share "best practices".
Qualifications:
College degree required
Minimum 5 years relevant experience in a budget preparation and/or management, operations, or administration capacity, preferably in a nonprofit setting
Proficient in Microsoft Office applications
Preferred Qualifications:
Formal training in financial administration and budgeting strongly preferred
Competencies:
Motivated by values of equity and responsibility to those most marginalized
Dedicated to deepening understanding of cultural and systemic racism and the intersectionality of multiple forms of social inequality
Demonstrates awareness of positional power and privilege (both personally and professionally) and its attendant impacts
Consistently brings a high level of empathy and social skills to work and interpersonal interactions
Acknowledges when mistakes are made and harm is done; works to repair breaches in relationships
Openly holds space, and invites others into conversations during sensitive engagements, exhibiting a responsible and respectful demeanor with colleagues and partners
Actively seeks feedback, direction, and guidance from all team members and keeps staff informed of decisions that impact them
Committed to deepening an environmental justice approach in policy priorities, program development and partner engagement
Demonstrates awareness of the attributes associated with a white dominant culture and takes actions to dismantle hierarchies of oppression within that culture
Dedicated to advancing NWF’s internal equity transformation and compelling partners and allies to incorporate equity into their work
Must be a strategic thinker, self-starter, well organized, strong communicator, and relationship builder.
This position requires a commitment to and strong skills related to leadership, strategy development, fundraising, and personnel management.
An entrepreneurial spirit, initiative, energy, the ability to lead, mentor and inspire others is critical to success.
Must have a passion for and commitment to NWF's mission.
Your actions are expected to reflect the staff values of the National Wildlife Federation: collaboration, mindfulness, empowerment, inclusivity, and mission focus.
Travel Requirements:
Due to the COVID pandemic, travel will be restricted. If/when it is deemed safe to travel, there may be some occasional travel.
Application:
Applications will be reviewed on a rolling basis.
The salary range for this position is currently $70,000 to $75,000 annually.
The National Wildlife Federation values work-life balance and a family-friendly atmosphere. Our paid time-off includes 3 weeks of vacation leave, open wellbeing leave, 10 paid holidays, 3 floating holidays, a week-long winter break, and additional leave options, per year. In addition, our benefits package includes medical, dental, and vision insurance, company paid life insurance, AD&D, short and long-term disability, 16 weeks of paid FMLA leave, 403b retirement plan with employer matching and annual contribution, adoption benefits, and flexible work options including telecommuting, non-traditional work hours, and compressed work weeks. Applicants are invited to learn more about National Wildlife Federation’s benefits package at https://www.nwf.org/About-Us/Careers .
We strive to increase diversity, equity, inclusion and justice (DEIJ) in all elements of our work and with our partners to support the interdependent needs of wildlife and people in a rapidly changing world. We recruit, employ, train, compensate, and promote regardless of race, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, genetic information, past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. We are proud to be an equal opportunity employer. Applicants are invited to learn more about National Wildlife Federation’s commitment to diversity, equity, and inclusion at nwf.org/equity .
If you have a disability and require an accommodation or assistance with our online application process, please tell us how we can help by calling us at 703-438-6244.
The requirements listed in our job descriptions are guidelines, not hard and fast rules, and if you have 75% of the qualifications listed we encourage you to apply. Your experience refers to paid and unpaid experience, including volunteer work, which helps build the competencies, knowledge, and skills that translates directly to our openings. Applying gives you the opportunity to be considered.
Candidates should submit a cover letter and resume.
If selected for this position, a background check will be conducted.