The Services to the Armed Forces (SAF) and International Services (IS) mission is to provide care and comfort to the members of the United States Armed Forces and their families. It is the impetus for the establishment of the American Red Cross (ARC). SAF at the Red Cross is a mixture of both tradition and innovation. ARC continues to provide traditional support to military families; serve in military and veterans hospitals, and conduct emergency communication. But, we also continually adapt our traditional services and create new programs to meet the needs of today’s military member, veterans and their families.
The American Red Cross is currently seeking a full-time Senior Regional Program Specialist in Norfolk, VA to support the Service to Armed Forces and International Services (SAF-IS) missions throughout the Little Creek, Chesapeake, Virginia Beach area. This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment. In a mobile role, worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time typically, approximately once every 18-24 months, and can be sent to any military base in the world.
The SAF-IS Senior Regional Program Specialist assists in the delivery of American Red Cross programs and services to meet the needs of United States military members, veterans and their families in accordance with Red Cross policies and procedures, but will focused on supporting the delivery of International Services (IS) U.S. programs and services to include International Humanitarian Law (IHL), Youth Action Campaign (YAC) and Restoring Family Links (RFL). This is accomplished through managing volunteers and working with other Red Cross departments to support strong visibility for SAF/IS U.S. in the community.
The Senior RPS also serves as part of the Hero Care Center Contingency Team. Will act as the first line of supervision and support to provide casework expertise and manage volunteers and other staff members during surge situations and disaster responses. Supports Disaster Cycle Services (DCS) as necessary in accordance with the DCS COOP SAF responsibilities. Maintains deployment readiness at all times by completing medical requirements, clearance requirements and by completing ongoing training requirements to maintain proficiency with casework and relationship management.
1. Relationship Management and Community Outreach: Serves as the “face” of the Red Cross throughout your region.
Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations or information sessions. Will also be responsible for establishing and maintaining effective command relationships during deployment.
2. Volunteer Management:
Develops and implements a strategic volunteer program to engage and enable delivery of all Red Cross programs and services on a military installation.
Recruits and trains volunteers in the delivery of SAF programs and services, Preparedness, Health & Safety Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services,
Supervises volunteer staff in their daily work responsibilities.
3. Service Delivery Management: Ensures the delivery of SAF core services to all clients within their jurisdiction.
Supports other lines of ARC service to ensure the delivery of Preparedness, Health and Safety Services training, disaster preparedness and response and Red Cross Blood Services. Services may include conducting training, meetings, presentations, and workshops as well as scheduling, recruitment, marketing and providing materials and support throughout the community.
4. Hero Care Network Contingency Team: Serves as a Subject Matter Expert (SME) during emergency situations at the SAF Hero Care Center.
5. Deployment Readiness: Mobile staff are required to deploy and maintain readiness at all times. In order to maintain their annual readiness certification, the following is required:
Deployment Familiarization Training on military culture and protocols, command relationships, do’s & don’ts while deployed and scenario-based situations.
Advanced leadership training and advanced casework training must be completed.
All trainings must be recertified annually to ensure continued readiness
Once activated for deployment, staff will meet regularly with senior leadership to ensure readiness and ability to backfill OCONUS SAF-IS Mobile positions as needed.
Additional training with site specific scenarios with the current staff members at their deployment location is required.
Additional deployment medical requirements must be met.
Must obtain a no-fee passport prior to deployment and a Department of Defense Common Access Card (CAC) upon arrival.
6. Reporting & Admin Support: Monitors and reports on American Red Cross Service Delivery Outcomes.
• Interact with customers and other teams to obtain data to document outcomes and program results to ensure organizational accountability.
• Input and Evaluate Service Delivery Data for consistency completeness, accuracy, reasonableness.
• Generate data reports on a scheduled and/ or periodic basis for management or local command.
• Makes recommendations for continuous improvement to ensure metrics are consistently met.
Education: Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field; or relevant equivalent experience is required.
Experience: At minimum, five years of related experience required.
Management Experience: At least one year of management experience is strongly preferred.
Skills and Abilities: Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment. The ability to balance multiple priorities is essential. Experience with American Red Cross programs and services is strongly desired. Familiarity with military culture, regulations and protocol is strongly desired.
Travel: Must have a valid driver's license.
Mobile staff requirements: SAF Mobile Staff perform the same basic job responsibilities as non-mobile staff in regions. In addition to those responsibilities, this special workforce is also required to deploy on short term temporary assignments, serving alongside military members who are deployed to designated theaters of operations anywhere in the world. Mobile staff must be ready to deploy whenever called upon, and to do so are required to meet and maintain specific medical and other readiness requirements. Requirements unique to mobile positions include the following:
World-wide mobility is a condition of employment. It is an essential function of this position and employees must accept assignments anywhere in the world where we provide services to members of the U.S. military and their families.
Mobile staff members must be US citizens and able to obtain/maintain a secret security clearance and no-fee U.S. passport.
Must meet and maintain strict medical and physical requirements, including immunizations required by the U.S. military and Department of Defense.
Responsible for proper wear and maintenance of daily Red Cross Duty Uniform, and live and work in harsh and stressful environment in conflict areas.
Periodically accompanies the military on deployments.
Some station offices are in remote locations without public transportation.
An interim Secret Security Clearance must be obtained if SSC is not currently held.
When deployed, you may be required to work 12-hour shifts, 7 days a week. Privacy is often limited and you may have to share accommodations with co-workers, military members, etc.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
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