Director, Technical Support Services 050323-001P

  • Eastern Florida State College
  • Cocoa, FL
  • May 04, 2023
Full time Information Systems

Job Description

Eastern Florida State College is currently seeking applications for the full-time position of Director, Technical Support Services  on the Cocoa Campus in Cocoa, Florida.

 

Provides leadership, vision, and expertise for collegewide technical support services, including faculty, staff, and student computer hardware and software support, the IT Support Desk, technology refresh, and classroom & lab technology. This position oversees support for select servers and related systems. Manages all staff in the Technical Support Services area of IT and works collaboratively with other areas of IT and the college.

 

The following minimum qualifications for this position must be met before any applicant will be considered:

 

 

  • Bachelor’s Degree from a regionally accredited institution and 3 years’ experience in a similar supervisory position overseeing technical support services. OR
  • Associates Degree from a regionally accredited institution and 5 years’ experience in a similar supervisory position overseeing technical support services. OR
  • High School Diploma or GED and 10 years’ experience in a technical support position demonstrating increasing responsibility and oversight of technical support services and personnel.
  • Valid Florida Motor Vehicle Operator’s license required.
  • This position will require successful fingerprinting and substance screening. The candidate chosen will be required to pay the associated fees (currently $37.25/$59.20).  These fingerprinting and substance screening fees ($37.25/$59.20) are non-refundable.
  • Understanding of and commitment to Equal Access/Equal Opportunity.
  • Official transcripts of all collegiate work will be required to be considered beyond the application phase.*

 

*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment.  All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.

 

 

Minimum physical qualifications:

 

  • Ability to communicate both orally and in writing.
  • Ability to occasionally lift, push, pull and/or move up to 40 pounds.
  • Ability to access input and retrieve information and/or data from a computer.
  • Works inside in an office environment.

 

The annual salary is $80,000Successful internal candidates for external job postings should be aware that their current salary does not transfer to the new position.  Salary will be as advertised in the job announcement.  Full-time employees of Eastern Florida State College receive fringe benefits including health insurance and a retirement plan.

 

Applications will be accepted until filled; however, the College reserves the right to extend or conclude searches without notice. 

 

HOW TO APPLY

All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment.  If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources.  With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.

NOTE TO APPLICANT

Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work. 

CONTACT HUMAN RESOURCES

Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922

Telephone: (321) 433-7070  FAX: (321) 433-7065  Florida Relay: 1-800-955-8770

Email: resources@easternflorida.edu 

Website: https://www.easternflorida.edu/administration-departments/human-resources/employment-needs-opportunities/employment-opportunities.cfm

Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.

About the college

Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.

An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.

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