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Technical Support Engineer

  • Vision Group
  • Querétaro, Mexico
  • May 05, 2023
Full time Information Systems

Job Description

Job Description:·      

2-year prior experience in the same field or any IT-related industry (Must). 

Networking skills to perform remote troubleshooting to isolate and diagnose incidents.

Excellent Skills in technical project management with Level 2+ support, Linux operating system, Linux Bash command language/scripting, accountability, organization, and reporting skills. 

Excellent / Good communication in English – Read, Write, and Speak.

Flexible in working hours at any given time.

Providing prompt and accurate process-related reports 


Skill Sets:

  • Networking skills to perform troubleshooting to isolate and diagnose incidents.
  • Excellent Skills of Linux operating system, Networking, Bash command language/scripting, and Electronics fundamentals.·      
  • AZURE Certified at a Practitioner level or an Associate Solution Architecture would be an added advantage.  
  • Basic technical project management skills like accountability, organization, and reporting. 

Occupations

IT Project Management
About Vision Group

An IT project manager with a sound understanding of FMCG and Retail business, with a 5+ years experience in the role in companies like:

•  Fast Moving Consumer Goods (FMCG) company in customer facing IT roles partnering with the Sales function

•  Retail business, Retail Data, or Category Management

• IT companies providing Image Recognition services or IOT based solutions for retailers or FMCG

Responsibilities:

·      Responsible for leading the successful delivery of Image Recognition solutions

•     Project management skills practiced in complex multinational environments (e.g. leading extended teams, project set-up and control, agile methodologies)

·      Create and maintain project documents including project schedule, training materials, project requirements documents and presentations.

·      Proactively manage ongoing project plans, risks, & communication plan to client stakeholders, and internal resources

·      Manage project resource allocation to ensure project timelines are on track

·      Ensure effective communication between project teams (internal and external)

·      Obtain input from all necessary solution stakeholders within the client organization

·      Gather and analyze information needed to improve satisfaction levels of clients

·      Effectively identify and communicate project risks to stakeholders

·      Customer management at all levels of the customer’s organization

·      Proactively develop solutions to project challenges

·      Drive project problems to closure

Requirements: 

·      Experience leading technology or SaaS implementations a plus

·      Ability to analyse, plan, control, and deliver concurrent solutions to schedule

·      Strong leadership skills, proven ability to motivate people to deliver against project goals

·      Customer-oriented with demonstrated ability to build strong relationships with clients and internal stakeholders to ensure successful project implementation

·      Self-motivated and able to work collaboratively within a team environment

·      Highly organized and efficient

·      Handless stressful situations and deadline pressures well

·      Fluent in English, with solid verbal and written communication, presentation, and facilitation skills

·      Demonstrated aptitude for problem-solving

·      “Can Do” / positive attitude is crucial

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