Technical Support Desk Specialist 101724-001H

  • Eastern Florida State College
  • Cocoa, FL
  • Oct 21, 2024
Part time Technical Support

Job Description

Eastern Florida State College is currently seeking applications for the part-time position of Technical Support Desk Specialist on the Cocoa Campus in Cocoa, Florida.

 Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. This position will work closely with all Information Technology (IT) staff.  The Technical Support Desk is open seven days a week from 7:00 am to midnight.

The following minimum qualifications for this position must be met before any applicant will be considered:

  •  High School diploma or GED.
  • One year experience or industry certification.
  • Must have strong customer support skills.
  • Knowledge/previous usage of the capabilities of Education Learning Management Systems, computer hardware & software, operating systems hardware & software, and peripheral equipment troubleshooting techniques.
  • Valid Florida Motor Vehicle Operator’s license required. For individuals unable to obtain a driver’s license, a valid Florida ID is required.  Employees and/ or volunteers unable to obtain a Florida driver’s license, will not be allowed to drive any college vehicle, golf cart or any other motorized vehicle on college property. 
  • This position will require successful fingerprinting and substance screening. The candidate chosen will be required to pay the associated fees (currently $37.25/$62.16).  These fingerprinting and substance screening fees ($37.25/$62.16) are non-refundable.
  • Understanding of and commitment to Equal Access/Equal Opportunity.
  • Official transcripts of all collegiate work will be required to be considered beyond the application phase. *

 *High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment.  All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.

Minimum physical qualifications:

  •  Ability to communicate both orally and in writing.
  • Ability to occasionally lift, push, pull and/or move up to 40 pounds.
  • Ability to access input and retrieve information and/or data from a computer.
  • Works inside in an office environment.
  • Works in or with moving vehicles and/or equipment.
  • Works in noisy conditions.

The hourly rate is $15.00.  This position has been approved for up to 20 hours per week.  This position is eligible for regular part-time benefits (i.e. vacation, life insurance, etc.).

Applications will be accepted from October 21, 2024through October 31, 2024; however, the College reserves the right to extend or conclude searches without notice.  Applications must be submitted prior to 5:00 p.m. on the closing day.  This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.

HOW TO APPLY

All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment.  If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources.  With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.

NOTE TO APPLICANT

Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work. 

CONTACT HUMAN RESOURCES

Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922

Telephone: (321) 433-7070  FAX: (321) 433-7065  Florida Relay: 1-800-955-8770

Email: resources@easternflorida.edu 

Website: https://www.easternflorida.edu/hr/job-opportunities/

Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.

About the college

Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.

An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.

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