Coordinated Care Services, Inc. Rochester, NY, United States
Jan 16, 2018Full time
CCSI is a not-for-profit management services organization with a special focus in the area of behavioral health and human services. As such, CCSI provides management services to the New York Care Coordination Program and Health Homes of Upstate New York. ABOUT NEW YORK CARE COORDINATION PROGRAM (NYCCP) and HEALTH HOMES OF UPSTATE NEW YORK (HHUNY): New York Care Coordination Program (NYCCP) is a not-for-profit organization governed by a Board of Directors comprised of leaders from multiple counties, provider agencies, and consumers of behavioral health services. Its primary aim is to improve outcomes for individuals with serious behavioral health conditions through supporting training, education and consultation in areas including person-centered care coordination and through management and administration of New York State’s Health Home program. Health Homes of Upstate New York (HHUNY) is a Management Services Organization providing management and administrative services to affiliated adult and child serving Health Homes covering 54 counties across Upstate New York. A health home isn’t a physical location. It’s an extensive network of services for Medicaid recipients. HHUNY care managers provide the support individuals need to manage all of their medical services and connects them to other community supports, such as housing, food, and legal services, so that they can live their healthiest lives. PURPOSE : The Associate Executive Director of New York Care Coordination Program (NYCCP) provides executive leadership, directs change and growth initiatives, fosters innovation, develops strategies to achieve organizational goals, and ensures effective employee and financial management. This position has a planned trajectory to the Executive Director position. The Associate Executive director of NYCCP also serves as Chief Operating Officer for Health Homes of Upstate New York (HHUNY), providing operational oversight, management, and coordination of all aspects of HHUNY’s operations and is responsible for ensuring the delivery of exceptional Health Home care management services. Management services will meet New York State requirements and offer the HHUNY clients, which include care management agencies and local governments, the tools needed to successfully operate their health home care management programs, meet NYS’s quality standards, and demonstrate the impact of health home services across a range of health, financial and quality of life indicators. To be successful in this unique and challenging position, candidates will understand all aspects of the NYS Health Home initiative (both adult and child serving programs), and will develop mutually respectful business relationships with all HHUNY clients, Care Management Agencies, NYCCP/HHUNY Board members, as well as contracted consultants and vendors. RESPONSIBILITIES: NYCCP Leadership: Participates in the development and implementation of strategic plan to guide the organization in meeting its goals. Collaborates effectively with a wide range of stakeholders (including NYS agencies, NYCCP board members, and a broad array of community partners). Joins in all aspects of budget development, implementation, and ongoing monitoring of financial performance. Participates in NYCCP Board Meetings, reporting on HHUNY’s progress toward key operational and strategic objectives, including financial performance. Brings recommendations to the Board for consideration and decision. Oversight of HHUNY Operations: Annual Operating Plan : Leads the HHUNY Team in developing an Annual Operating Plan that includes performance objectives and metrics. HHUNY Operations Team Meetings : Organizes and facilitates regular HHUNY Operations Team Meeting to ensure that staff are up-to-date on key activities and evolving NYS requirements. HHUNY Advisory Group Meeting s: Organizes and sets the agenda for periodic Advisory calls with provider leads. Financial Management : Assists in establishing the HHUNY annual operating budget and ensuring that the program operates within established financial parameters. Training : Reviews and approves staff training plans developed by members of the HHUNY Leadership Team. Monitors quality of the training delivered to ensure that it meets established goals. IT Management : Monitors the IT vendor’s success in delivering the contracted services. Follows up on any deviations. Identifies the business expectations tied to future IT contracts. Billing and Claims Payment : Monitors the success of HHUNY (and its contracted agencies) in billing the State and MCOs as well as paying CMA claims on a timely basis. Follows up as necessary when performance deficits are identified. Stakeholder Relationships: Provides leadership and guidance to HHUNY Stakeholder Relationship Director to determine a plan for forming and supporting excellent relationship with contracted HHUNY Provider Leads/Clients, Care Management Agencies, Managed Care Plans, and enrollees. Quality, Training, and Marketing : Provides leadership and guidance to HHUNY Clinical Director to determine plans for excellent Quality/Quality Assurance functionality; excellent training for Care Management Agencies and their employees on the practice of Care Management and the use of associated HIT and NYS systems; Marketing to potential referral sources, managed care plans, and enrollees. Health Home Program Development : Participate in training sessions and webinars hosted by the State which provide clarifying information about current practice as well as upcoming changes. Develop plans to share information as appropriate. Business Development: New Business : Monitors opportunities to expand the work of HHUNY and brings potential new business opportunities to the Leadership Team for discussion and follow up. Other duties as assigned QUALIFICATIONS : Bachelor’s degree required, master’s degree in a health-related or business field preferred. Minimum of 10 years of healthcare management and/or executive experience required. Experience leading multidisciplinary teams and a demonstrated ability to facilitate alignment among key stakeholders. Understanding of information systems management preferred. Culturally responsive to the population being served in the development, design, monitoring, evaluation and/or implementation of programs and services. Strong interpersonal skills. Excellent written and verbal communication skills. Skilled in using standard office software packages, including proficiency with Excel. Strong analytical mindset, including ability to effectively use data to assess performance and drive improvement. Solid organizational skills. Recognizes and values diversity within the work environment. Participates as a member of the team in valuing individual differences and supporting one another’s opportunity to achieve their greatest potential.