Oregon Health Authority 3990 Fairview Industrial Drive Southeast, Salem, OR, USA
Apr 18, 2018Full time
The Oregon Health Authority is modernizing and expanding their IT infrastructure and currently has a fantastic opportunity for a Collaborative Communications Support Technician to join an excellent team and work to advance their IT operations. The Oregon Health Authority promotes health equity by developing policies and programs to eliminate health disparities and reach health equity for all Oregonians. What you will do! As a Collaborative Communications Support Technician for the Office of Information Services' (OIS) Collaborative Communications Unit, you will be responsible for providing overall support for email, calendars, instant messaging, mobile devices, and other communication functions supported by the work unit. In this role, your responsibilities will include order fulfillment, device/service troubleshooting, device/account setup/changes, and general customer service, assistance, and support. What's in it for you? Collaboration in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year. If you are interested in becoming a Collaborative Communications Support Technician , don't delay, apply today! MINIMUM QUALIFICATIONS: (a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in Technical Support. REQUESTED SKILLS: Experience providing advanced end-user support for users for video conferencing equipment, meetings, and conference bridging systems/services. Experience creating, modifying, and/or supporting Microsoft Exchange/Outlook User, Resource and Service Accounts. Experience creating, modifying, and/or supporting Microsoft Skype for Business User Accounts. Experience creating, modifying, and/or supporting Mobile Device Management (MDM) User Accounts and Devices. Experience configuring cellular phones and smart phones, connecting them to MDM servers, and working with multiple carriers to establish new lines of service or swapping/upgrading service plans. Experience with Microsoft Office 365 products, cloud services, and troubleshooting. Strong troubleshooting skills which will require excellent written and verbal communication and presentation skills. Experience in promoting a culturally competent and diverse work environment.