GLAD seeks an attorney with a minimum of 3-5 years of litigation, legal research and writing, and policy experience who has a passion for and interest in LGBTQ and/or HIV work. Other qualifications include: strong analytical skills; open-mindedness; and public speaking. Independence, as well as the ability to work as part of an integrated team, is a must.
New England bar admission preferred. Salary depends on experience; excellent benefits. Send confidential resume, cover letter and writing sample to Gary Buseck, GLAD, 18 Tremont St., Suite 950, Boston, MA 02108 or by email to gbuseck@glad.org. Applications will be considered on a rolling basis until the position is filled.
GLAD is committed to building and maintaining a diverse staff. People of diverse racial and ethnic backgrounds and language abilities, transgender individuals, people living with HIV and people living with disabilities are particularly encouraged to apply.
Jun 25, 2018
Full time
GLAD seeks an attorney with a minimum of 3-5 years of litigation, legal research and writing, and policy experience who has a passion for and interest in LGBTQ and/or HIV work. Other qualifications include: strong analytical skills; open-mindedness; and public speaking. Independence, as well as the ability to work as part of an integrated team, is a must.
New England bar admission preferred. Salary depends on experience; excellent benefits. Send confidential resume, cover letter and writing sample to Gary Buseck, GLAD, 18 Tremont St., Suite 950, Boston, MA 02108 or by email to gbuseck@glad.org. Applications will be considered on a rolling basis until the position is filled.
GLAD is committed to building and maintaining a diverse staff. People of diverse racial and ethnic backgrounds and language abilities, transgender individuals, people living with HIV and people living with disabilities are particularly encouraged to apply.
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Identifies, engages, cultivates, solicits, and stewards current and prospective donors in expanding their financial support of the work of the American Red Cross. Responsible for meeting an annual revenue target by working with an assigned portfolio of donors and prospects to advance the mission of the organization and assist donors in creating meaning in their lives through giving to the American Red Cross. As required, serve as operational resource to less experienced team members to ensure consistent and effective implementation of donor development plans. Responsibilities ________________________________________ 1. Strategy: Develops and executes ongoing strategy for qualifying donors to ensure retention, growth of donor contributions as well as recapture from previous donors. Works collaboratively with other departments and partners with development staff at the National Office to create customized solicitation strategies matching the objectives of the organization and interests of the donor/prospect. 2. Fundraising Targets and Portfolio Management: Manages an assigned portfolio of donors and prospects with intent to form deep relationships. Responsible for minimum annual fundraising goal tied to segmented or blended portfolio as specified in performance standards, including both renewable gifts and new incremental revenue. Develop donor management plans for entire portfolio resulting in strategic, knowledgeable and complex asks. Personally solicits assigned donor portfolio through face to face visits, including preparation of personalized materials. Revenue target may increase due to major domestic disasters. Serve as mentor/informal leader to less experienced team members and operational resource in the areas of retention and strengthening donor relationships. 3. Prospect Development: Implements programs/activities to identify, cultivate, solicit and steward donors at the $2,500 level or higher, with an emphasis on maximizing revenue for the American Red Cross. Works with community Board members and other leadership volunteers to identify, cultivate, solicit and steward appropriate donors. Identifies potential planned giving prospects among assigned donors and partners with Region’s assigned Gift Planning Officer to solicit those prospects. Updates donor records in region and/or district database and Salesforce.com following donor contacts. 4. Relationship Development: Develops ongoing relationships with major donors for the benefits of the American Red Cross. Accountable for cultivating relationships for individual fundraising, organizational fundraising or both as outlined below: a. Individuals: Cultivates relationships with individual donors personally and by supporting volunteer leaders in peer-to-peer outreach, (if appropriate) using giving societies such as the Tiffany Circle Society of Women Leaders as a key program. b. Organizations: Cultivates, solicits and stewards support from corporations and foundations to meet annual fundraising goals within their Regions. This includes assisting corporations in achieving their goals in strengthening their brand, marketing, and employee engagement by being proficient at clearly articulating Red Cross programs, listening to corporations’ needs and aligning programs to their interests, preparing grant proposals, and engaging foundation staff and foundation board members to cultivate and solicit support for the American Red Cross. 5. Other: Participates in disaster relief fundraising projects as appropriate. May oversee and have responsibility for staff development. 6. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintain a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 7. Carries out any additional assignments required to fulfill the mission of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. Essential Functions/Physical Requirements ________________________________________ Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Qualifications ________________________________________ Education: Bachelor’s degree or equivalent experience required. Advanced degree highly desirable. Experience: Minimum five years sales and/or fundraising experience required. Proven experience in developing strategies for donor retention growth and recapture and proven success with complex requests is required. Management Experience: None required. Skills and Abilities: Ability to relate well and work effectively with multiple constituencies and audiences. Excellent verbal and written skills. Knowledge of office systems: MS-Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com). A team player committed to developing and working within a collaborative environment and to ensuring the highest customer service orientation. Travel: Requires frequent travel within the Region. The amount will vary depending upon size and geography of region. *LI-NN1 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Identifies, engages, cultivates, solicits, and stewards current and prospective donors in expanding their financial support of the work of the American Red Cross. Responsible for meeting an annual revenue target by working with an assigned portfolio of donors and prospects to advance the mission of the organization and assist donors in creating meaning in their lives through giving to the American Red Cross. As required, serve as operational resource to less experienced team members to ensure consistent and effective implementation of donor development plans. Responsibilities ________________________________________ 1. Strategy: Develops and executes ongoing strategy for qualifying donors to ensure retention, growth of donor contributions as well as recapture from previous donors. Works collaboratively with other departments and partners with development staff at the National Office to create customized solicitation strategies matching the objectives of the organization and interests of the donor/prospect. 2. Fundraising Targets and Portfolio Management: Manages an assigned portfolio of donors and prospects with intent to form deep relationships. Responsible for minimum annual fundraising goal tied to segmented or blended portfolio as specified in performance standards, including both renewable gifts and new incremental revenue. Develop donor management plans for entire portfolio resulting in strategic, knowledgeable and complex asks. Personally solicits assigned donor portfolio through face to face visits, including preparation of personalized materials. Revenue target may increase due to major domestic disasters. Serve as mentor/informal leader to less experienced team members and operational resource in the areas of retention and strengthening donor relationships. 3. Prospect Development: Implements programs/activities to identify, cultivate, solicit and steward donors at the $2,500 level or higher, with an emphasis on maximizing revenue for the American Red Cross. Works with community Board members and other leadership volunteers to identify, cultivate, solicit and steward appropriate donors. Identifies potential planned giving prospects among assigned donors and partners with Region’s assigned Gift Planning Officer to solicit those prospects. Updates donor records in region and/or district database and Salesforce.com following donor contacts. 4. Relationship Development: Develops ongoing relationships with major donors for the benefits of the American Red Cross. Accountable for cultivating relationships for individual fundraising, organizational fundraising or both as outlined below: a. Individuals: Cultivates relationships with individual donors personally and by supporting volunteer leaders in peer-to-peer outreach, (if appropriate) using giving societies such as the Tiffany Circle Society of Women Leaders as a key program. b. Organizations: Cultivates, solicits and stewards support from corporations and foundations to meet annual fundraising goals within their Regions. This includes assisting corporations in achieving their goals in strengthening their brand, marketing, and employee engagement by being proficient at clearly articulating Red Cross programs, listening to corporations’ needs and aligning programs to their interests, preparing grant proposals, and engaging foundation staff and foundation board members to cultivate and solicit support for the American Red Cross. 5. Other: Participates in disaster relief fundraising projects as appropriate. May oversee and have responsibility for staff development. 6. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintain a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 7. Carries out any additional assignments required to fulfill the mission of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. Essential Functions/Physical Requirements ________________________________________ Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Qualifications ________________________________________ Education: Bachelor’s degree or equivalent experience required. Advanced degree highly desirable. Experience: Minimum five years sales and/or fundraising experience required. Proven experience in developing strategies for donor retention growth and recapture and proven success with complex requests is required. Management Experience: None required. Skills and Abilities: Ability to relate well and work effectively with multiple constituencies and audiences. Excellent verbal and written skills. Knowledge of office systems: MS-Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com). A team player committed to developing and working within a collaborative environment and to ensuring the highest customer service orientation. Travel: Requires frequent travel within the Region. The amount will vary depending upon size and geography of region. *LI-NN1 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications RN/LPN or equivalent experience is required, with current state licensure as required. Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications RN/LPN or equivalent experience is required, with current state licensure as required. Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications RN/LPN or equivalent experience is required, with current state licensure as required. Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications RN/LPN or equivalent experience is required, with current state licensure as required. Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Schedule is Tuesday - Friday 12:00-8:30pm and Saturday 7am-4:30pm As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Duties and Responsibilities: Delivers and/or picks-up blood components, samples, supplies and related goods and materials in a timely and efficient manner. Receives, rotates, packs and routes blood component orders for distribution per established procedures. Receives, inspects and ensures proper dispensation of all blood components per established procedures. Conforms to all productivity standards and established procedures. Conforms to American Red Cross (ARC) personnel policies. Adheres to all Code of Federal Regulations, Blood Services Directives (BSD’s) and departmental Standard Operating Procedures (SOP’s) requirements. Maintains a professional relationship with hospital personnel, Red Cross staff and the general public. Completes and maintains legible and accurate documentation for distributions, deliveries and routings. Ensures compliance with state and federal regulations, National Red Cross BSD’s, American Association of Blood Banks (AABB) standards and New England Region policies and procedures. Assists in monitoring storage and distribution temperatures of blood components and reports any discrepancies. Operates and maintains vehicles, complying with state laws and fleet SOP’s. Resolves problems of a routine nature and forwards problems of a more complex nature to the appropriate foreperson. If there is no foreperson available, then the appropriate supervisor. Provides accurate physical counts and status of blood component inventories as requested. Follows all established on-call procedures. Qualifications: Requires knowledge equivalent to that gained through the completion of a High School diploma. Knowledge of Massachusetts travel routes helpful Requires three months of related experience. Must have a valid Massachusetts driver’s license. Requires effective verbal and written communication skills. This position is in OSHA Category I as it involves exposure to blood and blood products, which may involve the risk of transmission of infectious agents. The use of appropriate protective measures is required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Schedule is Tuesday - Friday 12:00-8:30pm and Saturday 7am-4:30pm As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Duties and Responsibilities: Delivers and/or picks-up blood components, samples, supplies and related goods and materials in a timely and efficient manner. Receives, rotates, packs and routes blood component orders for distribution per established procedures. Receives, inspects and ensures proper dispensation of all blood components per established procedures. Conforms to all productivity standards and established procedures. Conforms to American Red Cross (ARC) personnel policies. Adheres to all Code of Federal Regulations, Blood Services Directives (BSD’s) and departmental Standard Operating Procedures (SOP’s) requirements. Maintains a professional relationship with hospital personnel, Red Cross staff and the general public. Completes and maintains legible and accurate documentation for distributions, deliveries and routings. Ensures compliance with state and federal regulations, National Red Cross BSD’s, American Association of Blood Banks (AABB) standards and New England Region policies and procedures. Assists in monitoring storage and distribution temperatures of blood components and reports any discrepancies. Operates and maintains vehicles, complying with state laws and fleet SOP’s. Resolves problems of a routine nature and forwards problems of a more complex nature to the appropriate foreperson. If there is no foreperson available, then the appropriate supervisor. Provides accurate physical counts and status of blood component inventories as requested. Follows all established on-call procedures. Qualifications: Requires knowledge equivalent to that gained through the completion of a High School diploma. Knowledge of Massachusetts travel routes helpful Requires three months of related experience. Must have a valid Massachusetts driver’s license. Requires effective verbal and written communication skills. This position is in OSHA Category I as it involves exposure to blood and blood products, which may involve the risk of transmission of infectious agents. The use of appropriate protective measures is required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Part time position working Sun, Wed, Thurs and Fri 9am-2:00pm Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Position Summary We are seeking a customer-focused, compassionate individual to contact blood donors and schedule appointments. Blood Donor Schedulers in this fast-paced role will follow scripting and have excellent attention to detail. As a Blood Donor Scheduler, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life! Qualifications High school diploma or equivalent required. Minimum one year of telephone and customer service or telemarketing experience required. Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required Blood Donor Scheduler- Responsibilities Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals Coordinate reminder calls, follow-ups, log-in of data and maintenance of records. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Part time position working Sun, Wed, Thurs and Fri 9am-2:00pm Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Position Summary We are seeking a customer-focused, compassionate individual to contact blood donors and schedule appointments. Blood Donor Schedulers in this fast-paced role will follow scripting and have excellent attention to detail. As a Blood Donor Scheduler, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life! Qualifications High school diploma or equivalent required. Minimum one year of telephone and customer service or telemarketing experience required. Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required Blood Donor Scheduler- Responsibilities Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals Coordinate reminder calls, follow-ups, log-in of data and maintenance of records. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross is a humanitarian organization, led by volunteers, that provides relief to victims of disaster and helps people prevent, prepare for, and respond to emergencies. It does this through services that are consistent with its Congressional Charter and the Fundamental Principles of the International Red Cross and Red Crescent Movement. The American Red Cross is the foremost volunteer emergency service organization in the United States with more than 590 chapters nationwide. We are currently seeking a Recovery Support Specialist to work in our Medford, MA, location. JOB SUMMARY: The Recovery Support Specialist serves as functional support in a Red Cross Region for the Recovery Program Support function. Provides technical expertise, training, and implementation of Recovery, this position collaborates with regional employees and volunteers in the disaster territories to build capacity in the local community for the disaster cycle. Specific functions of this position include program implementation, collaboration with employees and volunteers, and soliciting feedback from end customers. Works to perform these functions according to the program direction provided by the Recovery function at headquarters. Highlighted job duties: will provide technical expertise, training, and implementation of Recovery—casework and proper documentation; this position collaborates with regional employees and volunteers in the disaster territories to build capacity in the local community for recovery services. Responsibilities: 1. Plan for individual assistance, mental health and health services provision to clients during the response and recovery phases of operations. 2. Within scope of position, represents the complete disaster cycle of preparedness, response, and recovery. 3. Ensures that American Red Cross services are available to diverse communities. 4. Responsible for implementing the regions case work (and case management when needed) program within a defined territory. 5. May serve as a subject matter expert (SME) for the Disaster Case Management Program (Federal/State Program) and be responsible for disaster case management planning with multi-agency partners (government and non government). 6. Responsible for ensuring the American Red Cross is present at pre-disaster recovery meetings as well as ensuring the American Red Cross is present at Long-Term Recovery Group meetings post-disaster within a defined territory. 7. In collaboration with Partner and EMA Relationships Support Manager or Specialist, liaise with voluntary, faith-based and community based organizations (VOAD community) as well as emergency management community for pre and post disaster recovery planning within a defined territory. 8. Ensures assigned territory is proficient with the role Red Cross plays within the National Disaster Recovery Framework (NDRF). 9. Act as SME to Disaster Program Managers and volunteers within defined territory on issues relevant to meeting client needs and maintaining client focus of all response and recovery activities. 10. Continuously monitor client satisfaction and all data indicators to inform service delivery decision, emerging needs and trends in client based response and recovery. 11. Assures mechanisms are in place for all partners in human services to work with RC and service clients (Medical Reserve Corp; professional organizations, learning institutions, etc…) . 12. Participate in the recruitment, development, training, and readiness of a leadership cadre of volunteers appropriate to meeting both blue and gray sky activity in all client services . 13. Under the direction of management, liaise with NHQ Recovery partners to ensure consistency in service delivery across ARC. Qualifications: Education: Bachelor’s degree or equivalent combination of education and experience. Experience: Minimum of 3-5 years experience with social services or service/program delivery. Ability to coordinate staff and volunteer activities. Ability to interpret program trends, results, and related data to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem-solving. Ability to relate well and effectively with diverse groups and individuals. Management Experience: Minimum of 6 months to 1 year supervisory experience preferred. Skills and Abilities: Excellent interpersonal, verbal and written communication skills. Demonstrates in-depth knowledge of program or service. Demonstrated ability in creating presentations and developing training modules. Develops strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions, with an external focus, and team orientation. Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Must be able to perform all assigned responsibilities under “grey sky” requirements. All full time employees in the disaster cycle must be willing and able to be deployed, as needed. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity. Travel: Will involve regional travel. *LI-POST Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross is a humanitarian organization, led by volunteers, that provides relief to victims of disaster and helps people prevent, prepare for, and respond to emergencies. It does this through services that are consistent with its Congressional Charter and the Fundamental Principles of the International Red Cross and Red Crescent Movement. The American Red Cross is the foremost volunteer emergency service organization in the United States with more than 590 chapters nationwide. We are currently seeking a Recovery Support Specialist to work in our Medford, MA, location. JOB SUMMARY: The Recovery Support Specialist serves as functional support in a Red Cross Region for the Recovery Program Support function. Provides technical expertise, training, and implementation of Recovery, this position collaborates with regional employees and volunteers in the disaster territories to build capacity in the local community for the disaster cycle. Specific functions of this position include program implementation, collaboration with employees and volunteers, and soliciting feedback from end customers. Works to perform these functions according to the program direction provided by the Recovery function at headquarters. Highlighted job duties: will provide technical expertise, training, and implementation of Recovery—casework and proper documentation; this position collaborates with regional employees and volunteers in the disaster territories to build capacity in the local community for recovery services. Responsibilities: 1. Plan for individual assistance, mental health and health services provision to clients during the response and recovery phases of operations. 2. Within scope of position, represents the complete disaster cycle of preparedness, response, and recovery. 3. Ensures that American Red Cross services are available to diverse communities. 4. Responsible for implementing the regions case work (and case management when needed) program within a defined territory. 5. May serve as a subject matter expert (SME) for the Disaster Case Management Program (Federal/State Program) and be responsible for disaster case management planning with multi-agency partners (government and non government). 6. Responsible for ensuring the American Red Cross is present at pre-disaster recovery meetings as well as ensuring the American Red Cross is present at Long-Term Recovery Group meetings post-disaster within a defined territory. 7. In collaboration with Partner and EMA Relationships Support Manager or Specialist, liaise with voluntary, faith-based and community based organizations (VOAD community) as well as emergency management community for pre and post disaster recovery planning within a defined territory. 8. Ensures assigned territory is proficient with the role Red Cross plays within the National Disaster Recovery Framework (NDRF). 9. Act as SME to Disaster Program Managers and volunteers within defined territory on issues relevant to meeting client needs and maintaining client focus of all response and recovery activities. 10. Continuously monitor client satisfaction and all data indicators to inform service delivery decision, emerging needs and trends in client based response and recovery. 11. Assures mechanisms are in place for all partners in human services to work with RC and service clients (Medical Reserve Corp; professional organizations, learning institutions, etc…) . 12. Participate in the recruitment, development, training, and readiness of a leadership cadre of volunteers appropriate to meeting both blue and gray sky activity in all client services . 13. Under the direction of management, liaise with NHQ Recovery partners to ensure consistency in service delivery across ARC. Qualifications: Education: Bachelor’s degree or equivalent combination of education and experience. Experience: Minimum of 3-5 years experience with social services or service/program delivery. Ability to coordinate staff and volunteer activities. Ability to interpret program trends, results, and related data to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem-solving. Ability to relate well and effectively with diverse groups and individuals. Management Experience: Minimum of 6 months to 1 year supervisory experience preferred. Skills and Abilities: Excellent interpersonal, verbal and written communication skills. Demonstrates in-depth knowledge of program or service. Demonstrated ability in creating presentations and developing training modules. Develops strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions, with an external focus, and team orientation. Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Must be able to perform all assigned responsibilities under “grey sky” requirements. All full time employees in the disaster cycle must be willing and able to be deployed, as needed. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity. Travel: Will involve regional travel. *LI-POST Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross is the premier provider of Nurse Assistant Training (NAT) and has prepared individuals for work in the nursing field for over 100 years. The program is designed with input from educators, caregivers, and long-term industry representatives from across the United States. The American Red Cross of Massachusetts is currently seeking a part-time Nurse Evaluator in Worcester. This is a part-time position, where you may be scheduled 0-19 hours per week, and must be able to work weekdays and occasional weekends. Location includes Worcester and the surrounding areas Job Summary: The Nurse Evaluator oversees the skills and written portions of the Massachusetts state testing for nurse assistant candidates, and is responsible for evaluating candidate competency in accordance with state laws. Responsibilities: Accurately evaluates nurse assistant candidate’s performance using the format prescribed by the state of Massachusetts. Administers the Massachusetts Nurse Assistant Training Competency Exam Maintains confidentiality, test security, and quality assurance according to the state testing program’s requirements. Completes and maintains confidential, accurate and complete records and reports as required by state and federal regulations, vendor contracts and the American Red Cross policies. Successfully manages operation of test site and maintains a cooperative working relationship with testing sites and staff to provide a comprehensive and safe testing environment for applicants. Responsible for efficient and effective use of all testing supplies, materials and equipment maintaining appropriate controls for loss reduction. Maintains the appearance of Regional Testing sites. Responsible for the delivery of completed exams to the Testing Office (using contracted vendor). Maintains a strictly professional relationship with testing sites, always protecting the integrity of the exam and the Nurse Evaluator position. Attends annual Nurse Evaluator Training meeting. Minimum qualifications: Applicants must be a current Registered Nurse in Massachusetts. BSN degree, or higher, preferred. Must have at least two years of nursing experience, as a Registered Nurse, with a minimum of one year in a long term care facility. Essential Functions/Physical Requirements: Depending on work assignment, this position may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross is the premier provider of Nurse Assistant Training (NAT) and has prepared individuals for work in the nursing field for over 100 years. The program is designed with input from educators, caregivers, and long-term industry representatives from across the United States. The American Red Cross of Massachusetts is currently seeking a part-time Nurse Evaluator in Worcester. This is a part-time position, where you may be scheduled 0-19 hours per week, and must be able to work weekdays and occasional weekends. Location includes Worcester and the surrounding areas Job Summary: The Nurse Evaluator oversees the skills and written portions of the Massachusetts state testing for nurse assistant candidates, and is responsible for evaluating candidate competency in accordance with state laws. Responsibilities: Accurately evaluates nurse assistant candidate’s performance using the format prescribed by the state of Massachusetts. Administers the Massachusetts Nurse Assistant Training Competency Exam Maintains confidentiality, test security, and quality assurance according to the state testing program’s requirements. Completes and maintains confidential, accurate and complete records and reports as required by state and federal regulations, vendor contracts and the American Red Cross policies. Successfully manages operation of test site and maintains a cooperative working relationship with testing sites and staff to provide a comprehensive and safe testing environment for applicants. Responsible for efficient and effective use of all testing supplies, materials and equipment maintaining appropriate controls for loss reduction. Maintains the appearance of Regional Testing sites. Responsible for the delivery of completed exams to the Testing Office (using contracted vendor). Maintains a strictly professional relationship with testing sites, always protecting the integrity of the exam and the Nurse Evaluator position. Attends annual Nurse Evaluator Training meeting. Minimum qualifications: Applicants must be a current Registered Nurse in Massachusetts. BSN degree, or higher, preferred. Must have at least two years of nursing experience, as a Registered Nurse, with a minimum of one year in a long term care facility. Essential Functions/Physical Requirements: Depending on work assignment, this position may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross is the premier provider of Nurse Assistant Training (NAT) and has prepared individuals for work in the nursing field for over 100 years. The program is designed with input from educators, caregivers, and long-term industry representatives from across the United States. The American Red Cross of Massachusetts is currently seeking a part-time Nurse Evaluator in Easton. This is a part-time position, where you will be scheduled between 0 and 19 hours per week and must be able to work weekdays and some weekends. (9am-5pm shift). Location includes Easton, Braintree, Attleboro and other South Shore areas Job Summary: The Nurse Evaluator oversees the skills and written portions of the Massachusetts state testing for nurse assistant candidates, and is responsible for evaluating candidate competency in accordance with state laws. Responsibilities: Accurately evaluates nurse assistant candidate’s performance using the format prescribed by the state of Massachusetts. Administers the Massachusetts Nurse Assistant Training Competency Exam Maintains confidentiality, test security, and quality assurance according to the state testing program’s requirements. Completes and maintains confidential, accurate and complete records and reports as required by state and federal regulations, vendor contracts and the American Red Cross policies. Successfully manages operation of test site and maintains a cooperative working relationship with testing sites and staff to provide a comprehensive and safe testing environment for applicants. Responsible for efficient and effective use of all testing supplies, materials and equipment maintaining appropriate controls for loss reduction. Maintains the appearance of Regional Testing sites. Responsible for the delivery of completed exams to the Testing Office (using contracted vendor). Maintains a strictly professional relationship with testing sites, always protecting the integrity of the exam and the Nurse Evaluator position. Attends annual Nurse Evaluator Training meeting. Minimum qualifications: Applicants must be a current Registered Nurse in Massachusetts. BSN degree, or higher, preferred. Must have at least two years of nursing experience, as a Registered Nurse, with a minimum of one year in a long term care facility. Essential Functions/Physical Requirements: Depending on work assignment, this position may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross is the premier provider of Nurse Assistant Training (NAT) and has prepared individuals for work in the nursing field for over 100 years. The program is designed with input from educators, caregivers, and long-term industry representatives from across the United States. The American Red Cross of Massachusetts is currently seeking a part-time Nurse Evaluator in Easton. This is a part-time position, where you will be scheduled between 0 and 19 hours per week and must be able to work weekdays and some weekends. (9am-5pm shift). Location includes Easton, Braintree, Attleboro and other South Shore areas Job Summary: The Nurse Evaluator oversees the skills and written portions of the Massachusetts state testing for nurse assistant candidates, and is responsible for evaluating candidate competency in accordance with state laws. Responsibilities: Accurately evaluates nurse assistant candidate’s performance using the format prescribed by the state of Massachusetts. Administers the Massachusetts Nurse Assistant Training Competency Exam Maintains confidentiality, test security, and quality assurance according to the state testing program’s requirements. Completes and maintains confidential, accurate and complete records and reports as required by state and federal regulations, vendor contracts and the American Red Cross policies. Successfully manages operation of test site and maintains a cooperative working relationship with testing sites and staff to provide a comprehensive and safe testing environment for applicants. Responsible for efficient and effective use of all testing supplies, materials and equipment maintaining appropriate controls for loss reduction. Maintains the appearance of Regional Testing sites. Responsible for the delivery of completed exams to the Testing Office (using contracted vendor). Maintains a strictly professional relationship with testing sites, always protecting the integrity of the exam and the Nurse Evaluator position. Attends annual Nurse Evaluator Training meeting. Minimum qualifications: Applicants must be a current Registered Nurse in Massachusetts. BSN degree, or higher, preferred. Must have at least two years of nursing experience, as a Registered Nurse, with a minimum of one year in a long term care facility. Essential Functions/Physical Requirements: Depending on work assignment, this position may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Full Time position working Sunday 8:30-5:00pm and Mon-Thurs 12:00-8:30pm. Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Position Summary We are seeking a customer-focused, compassionate individual to contact blood donors and schedule appointments. Blood Donor Schedulers in this fast-paced role will follow scripting and have excellent attention to detail. As a Blood Donor Scheduler, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life! Qualifications High school diploma or equivalent required. Minimum one year of telephone and customer service or telemarketing experience required. Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required Blood Donor Scheduler- Responsibilities Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals Coordinate reminder calls, follow-ups, log-in of data and maintenance of records. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Full Time position working Sunday 8:30-5:00pm and Mon-Thurs 12:00-8:30pm. Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Position Summary We are seeking a customer-focused, compassionate individual to contact blood donors and schedule appointments. Blood Donor Schedulers in this fast-paced role will follow scripting and have excellent attention to detail. As a Blood Donor Scheduler, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life! Qualifications High school diploma or equivalent required. Minimum one year of telephone and customer service or telemarketing experience required. Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required Blood Donor Scheduler- Responsibilities Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals Coordinate reminder calls, follow-ups, log-in of data and maintenance of records. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: INTERNAL POSTING ONLY Job Summary: The incumbent is responsible for performing serological, molecular and immunological testing of patients, donors and contract samples. Participates in the educational and developmental activities of the laboratory. SCOPE: The incumbent reports to the Laboratory Manager of HLA Services. Duties and Responsibilities: Performs serological, molecular and immunological procedures in the HLA laboratory that include, but are not limited to, DNA extraction, PCR amplification, NGS (Next Generation Sequencing), Sanger sequence based typing, probe hybridization/detection, crossmatching, antibody screens and other procedures as defined. Performs quality control functions and daily equipment maintenance. Maintains neat and accurate records and a clean and orderly work area. Performs tasks related to ongoing evaluations and projects as requested. Orders and prepares reagents; performs reagent quality control. Participates and/or assists in laboratory education and training. Attends continuing education programs. Ensures that customer satisfaction is always given top priority. Complies with state and federal regulations, Code of Federal Regulations (CFR’s), Blood Services Directives (BSD’s), Clinical Laboratory Improvement Act (CLIA), American Society of Histocompatibility and Immunogenetics (ASHI) standards HLA policies and procedures. Meets performance and productivity standards. Performs other duties as assigned. Qualifications: Bachelor’s degree and one (1) year of previous HLA experience or molecular genetics laboratory experience, preferably including DNA extractions, PCR amplification, probe hybridization/detection or DNA sequencing. Or Bachelor’s degree and certification as Molecular Diagnostic Specialist from the National Creditation Agency (NCA) certification. This position is in OSHA Category I in view of the fact that the position requires the incumbent to work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or other needlesticks. Comprehensive knowledge of basic computer skills is preferred. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: INTERNAL POSTING ONLY Job Summary: The incumbent is responsible for performing serological, molecular and immunological testing of patients, donors and contract samples. Participates in the educational and developmental activities of the laboratory. SCOPE: The incumbent reports to the Laboratory Manager of HLA Services. Duties and Responsibilities: Performs serological, molecular and immunological procedures in the HLA laboratory that include, but are not limited to, DNA extraction, PCR amplification, NGS (Next Generation Sequencing), Sanger sequence based typing, probe hybridization/detection, crossmatching, antibody screens and other procedures as defined. Performs quality control functions and daily equipment maintenance. Maintains neat and accurate records and a clean and orderly work area. Performs tasks related to ongoing evaluations and projects as requested. Orders and prepares reagents; performs reagent quality control. Participates and/or assists in laboratory education and training. Attends continuing education programs. Ensures that customer satisfaction is always given top priority. Complies with state and federal regulations, Code of Federal Regulations (CFR’s), Blood Services Directives (BSD’s), Clinical Laboratory Improvement Act (CLIA), American Society of Histocompatibility and Immunogenetics (ASHI) standards HLA policies and procedures. Meets performance and productivity standards. Performs other duties as assigned. Qualifications: Bachelor’s degree and one (1) year of previous HLA experience or molecular genetics laboratory experience, preferably including DNA extractions, PCR amplification, probe hybridization/detection or DNA sequencing. Or Bachelor’s degree and certification as Molecular Diagnostic Specialist from the National Creditation Agency (NCA) certification. This position is in OSHA Category I in view of the fact that the position requires the incumbent to work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or other needlesticks. Comprehensive knowledge of basic computer skills is preferred. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
American Red Cross
127 W Central St #12, Natick, MA 01760, USA
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The mission of the American Red Cross is to prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. We help increase the preparedness of our communities by offering courses in First Aid, CPR/AED, Babysitter’s Training, Lifeguard Training, Certified Nurse Aid Training and other certification courses. American Red Cross Health and Safety instructors are an elite group of professionals who teach valuable lifesaving skills to 12 million people each year in businesses, schools and communities. This position is located in Eastern Massachusetts counties of Essex and Middlesex Counties to include Peabody and Lawrence, MA. This is a part-time position working 20 hours a week mininum with required days of Tuesday, Thursday, Saturday, Sunday anytime from 7am - 7pm and other times as needed. Responsibilities Teaches Red Cross Health and Safety courses within their current certifications to businesses and to the community. Confirms course at least 3-5 business days before the scheduled course. Must arrive to teaching site a minimum 30 minutes before class is to begin. Supply Chain/Logistics: Responsible for maintaining, managing and storing all assigned equipment, including storage at assigned work location and transporting equipment in personal vehicle. Responsible for re-ordering all necessary equipment at least once per month and maintaining and managing an active inventory of supplies at all times. Instructors are responsible for transporting, loading/unloading, carrying and/or lifting equipment as necessary at assigned teaching locations. At conclusion of class, is responsible for the cleaning equipment according to established decontamination guidelines and reporting any maintenance issues to the appropriate logistics staff member. Quality Assurance: Responsible for applying quality assurance and control programs. Integrates quality improvement activities and measures in overall service provision. Ensures that the proper safety measures are in place to protect customers and staff who participate in the training activities. Resource Management: Responsible for efficient and effective use of resources. Adheres to the financial and registration policy regarding unregistered students in Community classes. Availability: Commit to a fixed availability schedule within the scheduling software, Skedulo to meet teaching needs of the territory. Engages in regular communications with Training Specialist regarding course updates and latest changes to products/services. Actively submits unavailability requests, as necessary, in Skedulo when not available to be assigned to classes. Submits training activity and other course related records according to standard timelines. Where applicable, training and course-related records must be submitted electronically using the American Red Cross web-based learning center. The instructor is required to use the corporate email account (@Redcross.org) issued to him/her upon hire, for all American Red Cross related correspondence. Personnel Management: When an instructor’s certification is at the level of an Instructor Trainer, they may mentor or coach other instructors as a part of new instructor orientation or during instructor remediation provide supervision to instructors to ensure high quality delivery of services and products. Additional duties may include the following: Participation during Town Hall Meetings, quarterly In- Service Training, Product updates, training requirement, certification classes and approved development training. In addition instructors may need to perform light logistics such as restocking of equipment. This activity must be pre-approved by Training Specialist. Qualifications Education: High School Diploma or equivalent (GED).Current certification to be an instructor in discipline is desired. Additional training and certification will be provided to qualified candidate after hire through American Red Cross Health & Safety Service courses. Once certified, the instructor must maintain current basic and instructor level certifications for the courses they have been hired to teach. Experience: Previous experience in education, adult training or service industry preferred. Basic computer and email skills and demonstrated ability to utilize MS Office programs Comfort and experience in using audio-visual technology (computer/LCD, PowerPoint, etc.) for educational delivery. Skills and Abilities: Must have strong presentation abilities and demonstrate excellent verbal and written communication skills. Ability to communicate course material in a clear and understandable manner. Customer service orientation. Ability to teach effectively in an adult learning environment. Other: Flexible schedule required during the day, evening or weekends. Travel: Ability to travel regionally 50-75%. Current Driver’s License preferred. Access to reliable transportation to training sites. Essential Functions /Physical Requirements “The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee must be able to use fingers to grasp, move and manipulate small objects. The employee must use the stomach and lower back muscles to support the body for long periods without getting tired. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must have the ability to speak clearly so listeners can understand and understand the speech of another person. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. “ Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The mission of the American Red Cross is to prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. We help increase the preparedness of our communities by offering courses in First Aid, CPR/AED, Babysitter’s Training, Lifeguard Training, Certified Nurse Aid Training and other certification courses. American Red Cross Health and Safety instructors are an elite group of professionals who teach valuable lifesaving skills to 12 million people each year in businesses, schools and communities. This position is located in Eastern Massachusetts counties of Essex and Middlesex Counties to include Peabody and Lawrence, MA. This is a part-time position working 20 hours a week mininum with required days of Tuesday, Thursday, Saturday, Sunday anytime from 7am - 7pm and other times as needed. Responsibilities Teaches Red Cross Health and Safety courses within their current certifications to businesses and to the community. Confirms course at least 3-5 business days before the scheduled course. Must arrive to teaching site a minimum 30 minutes before class is to begin. Supply Chain/Logistics: Responsible for maintaining, managing and storing all assigned equipment, including storage at assigned work location and transporting equipment in personal vehicle. Responsible for re-ordering all necessary equipment at least once per month and maintaining and managing an active inventory of supplies at all times. Instructors are responsible for transporting, loading/unloading, carrying and/or lifting equipment as necessary at assigned teaching locations. At conclusion of class, is responsible for the cleaning equipment according to established decontamination guidelines and reporting any maintenance issues to the appropriate logistics staff member. Quality Assurance: Responsible for applying quality assurance and control programs. Integrates quality improvement activities and measures in overall service provision. Ensures that the proper safety measures are in place to protect customers and staff who participate in the training activities. Resource Management: Responsible for efficient and effective use of resources. Adheres to the financial and registration policy regarding unregistered students in Community classes. Availability: Commit to a fixed availability schedule within the scheduling software, Skedulo to meet teaching needs of the territory. Engages in regular communications with Training Specialist regarding course updates and latest changes to products/services. Actively submits unavailability requests, as necessary, in Skedulo when not available to be assigned to classes. Submits training activity and other course related records according to standard timelines. Where applicable, training and course-related records must be submitted electronically using the American Red Cross web-based learning center. The instructor is required to use the corporate email account (@Redcross.org) issued to him/her upon hire, for all American Red Cross related correspondence. Personnel Management: When an instructor’s certification is at the level of an Instructor Trainer, they may mentor or coach other instructors as a part of new instructor orientation or during instructor remediation provide supervision to instructors to ensure high quality delivery of services and products. Additional duties may include the following: Participation during Town Hall Meetings, quarterly In- Service Training, Product updates, training requirement, certification classes and approved development training. In addition instructors may need to perform light logistics such as restocking of equipment. This activity must be pre-approved by Training Specialist. Qualifications Education: High School Diploma or equivalent (GED).Current certification to be an instructor in discipline is desired. Additional training and certification will be provided to qualified candidate after hire through American Red Cross Health & Safety Service courses. Once certified, the instructor must maintain current basic and instructor level certifications for the courses they have been hired to teach. Experience: Previous experience in education, adult training or service industry preferred. Basic computer and email skills and demonstrated ability to utilize MS Office programs Comfort and experience in using audio-visual technology (computer/LCD, PowerPoint, etc.) for educational delivery. Skills and Abilities: Must have strong presentation abilities and demonstrate excellent verbal and written communication skills. Ability to communicate course material in a clear and understandable manner. Customer service orientation. Ability to teach effectively in an adult learning environment. Other: Flexible schedule required during the day, evening or weekends. Travel: Ability to travel regionally 50-75%. Current Driver’s License preferred. Access to reliable transportation to training sites. Essential Functions /Physical Requirements “The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee must be able to use fingers to grasp, move and manipulate small objects. The employee must use the stomach and lower back muscles to support the body for long periods without getting tired. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must have the ability to speak clearly so listeners can understand and understand the speech of another person. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. “ Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Job Description Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Job Description Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Job Description Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Job Description Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsible for management and control of all daily laboratory operations, including all laboratory staff, budget, environment and work processes. Assure compliance with safety policies and procedures in the work area. Demonstrate excellent customer service, interpersonal skills and positive professional image. Assume responsibility for the laboratories compliance with standard operating procedures and interpretation of test results in accordance with the applicable regulatory requirements. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Information Act (CLIA), and other applicable Federal, state and local regulations. Responsibilities 1. Responsible for the management of laboratory staff including, but not limited to, hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. In conjunction with the Medical Director, provide guidance to ensure appropriate patient care. 2. May oversee planning process and ensure that long range goals are established for laboratory supervisory staff. 3. May be responsible for managing the budgetary process and approving reagent and equipment purchases. 4. Ensure all regulatory compliance in area or responsibility, as well as initiate actions to foster a quality driven environment. 5. Serve as a resource for supervisors for complex technical issues. Ensures the IRL participation in the American Rare Donor Program and Diagnostics Manufacturing Division. 6. Coordinate the installation of new or revised tests and procedures, ensuring appropriate quality control in accordance with SOPs, CFR and OSHA regulations. 7. Ensure compliance with state and federal regulations, AABB/ASHI standards, ARCBS directives and regional policies and procedures. 8. May perform and interpret basic and complex donor and/or patient testing procedures and complete required quality control, as appropriate to state and federal regulations. Recognize testing irregularities, identify the cause, determine the solution and resolve the problem. 9. May perform manufacturing duties associated with special blood products, if applicable. 10. May perform labeling and verification of blood products. 11. Adhere to procedures and good manufacturing practices (GMP). 12. Ensure laboratory training is completed in compliance with established guidelines. 13. May write, organize and maintain departmental procedure manual. 14. May be responsible for the accuracy of computer and physical blood component inventories. 15. May ensure staffing needs are met. 16. Perform other related duties as necessary. Scope Accountable for prudent development and expenditure of total departmental operating budget; recommends capital expenditures, as needed. Operate under general guidelines from senior management. Plan own work and set priorities for department. Actions and decisions based on very broad precedent, discretion and judgment. Supervisory responsibility for multiple staff levels, including supervisors, professional staff and line staff. Qualifications Bachelors degree in a biological or related field and SBB (ASCP) certification/equivalent. Masters degree preferred. At least 5 years of directly related experience including 2 years laboratory experience in high complex immunohematology testing and 2 years of management in an IRL or equivalent hospital setting required. Effective communication and interpersonal skills required. Competencies The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should refer to eDocs for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements The duties are representative of the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Requires standing, stretching, stooping and bending for extended time periods. Lift, pull, push and move objects of up to 50 pounds. May work in walk-in refrigerator/freezers for periods of time. Required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires. Ability to use a wide variety of lab or medical equipment. Ability to use a personal computer and applicable software for sustained periods of time. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination I in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Potential exists to also be exposed to hazardous chemicals. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 15, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsible for management and control of all daily laboratory operations, including all laboratory staff, budget, environment and work processes. Assure compliance with safety policies and procedures in the work area. Demonstrate excellent customer service, interpersonal skills and positive professional image. Assume responsibility for the laboratories compliance with standard operating procedures and interpretation of test results in accordance with the applicable regulatory requirements. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Information Act (CLIA), and other applicable Federal, state and local regulations. Responsibilities 1. Responsible for the management of laboratory staff including, but not limited to, hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. In conjunction with the Medical Director, provide guidance to ensure appropriate patient care. 2. May oversee planning process and ensure that long range goals are established for laboratory supervisory staff. 3. May be responsible for managing the budgetary process and approving reagent and equipment purchases. 4. Ensure all regulatory compliance in area or responsibility, as well as initiate actions to foster a quality driven environment. 5. Serve as a resource for supervisors for complex technical issues. Ensures the IRL participation in the American Rare Donor Program and Diagnostics Manufacturing Division. 6. Coordinate the installation of new or revised tests and procedures, ensuring appropriate quality control in accordance with SOPs, CFR and OSHA regulations. 7. Ensure compliance with state and federal regulations, AABB/ASHI standards, ARCBS directives and regional policies and procedures. 8. May perform and interpret basic and complex donor and/or patient testing procedures and complete required quality control, as appropriate to state and federal regulations. Recognize testing irregularities, identify the cause, determine the solution and resolve the problem. 9. May perform manufacturing duties associated with special blood products, if applicable. 10. May perform labeling and verification of blood products. 11. Adhere to procedures and good manufacturing practices (GMP). 12. Ensure laboratory training is completed in compliance with established guidelines. 13. May write, organize and maintain departmental procedure manual. 14. May be responsible for the accuracy of computer and physical blood component inventories. 15. May ensure staffing needs are met. 16. Perform other related duties as necessary. Scope Accountable for prudent development and expenditure of total departmental operating budget; recommends capital expenditures, as needed. Operate under general guidelines from senior management. Plan own work and set priorities for department. Actions and decisions based on very broad precedent, discretion and judgment. Supervisory responsibility for multiple staff levels, including supervisors, professional staff and line staff. Qualifications Bachelors degree in a biological or related field and SBB (ASCP) certification/equivalent. Masters degree preferred. At least 5 years of directly related experience including 2 years laboratory experience in high complex immunohematology testing and 2 years of management in an IRL or equivalent hospital setting required. Effective communication and interpersonal skills required. Competencies The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should refer to eDocs for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements The duties are representative of the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Requires standing, stretching, stooping and bending for extended time periods. Lift, pull, push and move objects of up to 50 pounds. May work in walk-in refrigerator/freezers for periods of time. Required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires. Ability to use a wide variety of lab or medical equipment. Ability to use a personal computer and applicable software for sustained periods of time. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination I in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Potential exists to also be exposed to hazardous chemicals. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Founded in 1997, Endurance has grown into an international family of brands that provide our small business owners with the tools they need to establish and build their web presence, get found in online search, connect with customers through social and email marketing, and more.
We are looking for an enthusiastic, outgoing and dedicated Customer Support Representatives to support our Constant Contact brand at our office in Waltham, MA . Within the role you will be serving small businesses and nonprofits worldwide, all while jumpstarting your career in a fun, fast-paced environment.
The Job:
Essential function includes acting as a first point of contact for customer inquiries via telephone
Independently resolve technical and other support issues and escalate cases when appropriate
Provide online demonstrations and educate customers on product features as well as online help resources
Assist customers non-compliant with Constant Contact's permission and anti-spam policies in adopting best practices for becoming a trusted emailer
May assist with additional support channels such as chat and email based on business need. Educate customers on products and services to enhance their online marketing strategy and to drive customer engagement and make our customers more successful!
You Are:
Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all! In addition, if you have knowledge of HTML or internet and social media related tools & Platforms it would not hurt!
Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so.
A People Person: You find it easy to make connections with others and can’t imagine a job without human to human contact.
An Active Listener: We don’t want our customers to have to repeat themselves; small business owners have a lot on their plates.
A Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base – all at the same time.
Fun: Skee-ball, Foosball and Nerf Guns… Oh my!
When you join our team, we offer the following benefits…
$15.50 through 5 weeks of training ($17.05 after passing Bilingual Spanish Assessment.)
A fun, high energy and challenging work environment.
Team building activities and recognition.
Medical, dental and vision plans. Eligible within first 30-days!!
Excellent 401(k) matching program.
Four weeks PTO/Sick.
Breakfast on Monday mornings
Beer Cart Fridays +21
On-site Gym and Cafe
Jun 01, 2018
Full time
Founded in 1997, Endurance has grown into an international family of brands that provide our small business owners with the tools they need to establish and build their web presence, get found in online search, connect with customers through social and email marketing, and more.
We are looking for an enthusiastic, outgoing and dedicated Customer Support Representatives to support our Constant Contact brand at our office in Waltham, MA . Within the role you will be serving small businesses and nonprofits worldwide, all while jumpstarting your career in a fun, fast-paced environment.
The Job:
Essential function includes acting as a first point of contact for customer inquiries via telephone
Independently resolve technical and other support issues and escalate cases when appropriate
Provide online demonstrations and educate customers on product features as well as online help resources
Assist customers non-compliant with Constant Contact's permission and anti-spam policies in adopting best practices for becoming a trusted emailer
May assist with additional support channels such as chat and email based on business need. Educate customers on products and services to enhance their online marketing strategy and to drive customer engagement and make our customers more successful!
You Are:
Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all! In addition, if you have knowledge of HTML or internet and social media related tools & Platforms it would not hurt!
Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so.
A People Person: You find it easy to make connections with others and can’t imagine a job without human to human contact.
An Active Listener: We don’t want our customers to have to repeat themselves; small business owners have a lot on their plates.
A Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base – all at the same time.
Fun: Skee-ball, Foosball and Nerf Guns… Oh my!
When you join our team, we offer the following benefits…
$15.50 through 5 weeks of training ($17.05 after passing Bilingual Spanish Assessment.)
A fun, high energy and challenging work environment.
Team building activities and recognition.
Medical, dental and vision plans. Eligible within first 30-days!!
Excellent 401(k) matching program.
Four weeks PTO/Sick.
Breakfast on Monday mornings
Beer Cart Fridays +21
On-site Gym and Cafe
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Identifies, engages, cultivates, solicits, and stewards current and prospective donors in expanding their financial support of the work of the American Red Cross. Responsible for meeting an annual revenue target by working with an assigned portfolio of donors and prospects to advance the mission of the organization and assist donors in creating meaning in their lives through giving to the American Red Cross. As required, serve as operational resource to less experienced team members to ensure consistent and effective implementation of donor development plans. Responsibilities 1. Strategy: Develops and executes ongoing strategy for qualifying donors in extensive donor discovery, retention and growth of donor contributions as well as recapture from previous donors. Works collaboratively with other departments and partners with development staff at the National Office to create customized solicitation strategies matching the objectives of the organization and interests of the donor/prospect. 2. Fundraising Targets and Portfolio Management: Manages an assigned portfolio of donors and prospects with intent to discover donor potential. Responsible for minimum annual fundraising goal tied to blended portfolio as specified in performance standards, including both renewable gifts and new incremental revenue. Develop aggregate donor management plans resulting in primarily phone interaction and local face to face solicitation. Revenue target may increase due to major domestic disasters. Serve as mentor/informal leader to less experienced team members and operational resource in the areas of retention and strengthening donor relationships. 3. Prospect Development: Implements programs/activities to identify, cultivate, solicit and steward donors at the $2,500 level or higher, with an emphasis on maximizing revenue for the America Red Cross. May work with community Board members and other leadership volunteers to identify, cultivate, solicit and steward appropriate donors. Updates donor records in region and/or district database and Salesforce following donor contacts. 4. Relationship Development: Accountable for cultivating relationships of individual and organizational fundraising with focus on retention, recapture and growth. Responsible for new business development and the need to steward donor relationships until annual hand off of accounts occurs which meets channel design and donor centric principles. 5. Other: Participates in disaster relief fundraising projects as appropriate. . 6. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintain a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 7. Carries out any additional assignments required to fulfill the mission of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. Qualifications Education: Bachelor’s degree or equivalent experience required. Advanced degree highly desirable. Experience: Minimum five sales and/or fundraising experience required. Experience in qualifying donors through donor discovery and proven success with straightforward requests is required. Management Experience: None required. Skills and Abilities: Ability to relate well and work effectively with multiple constituencies and audiences. Excellent organizational, verbal and written skills required. Knowledge of office systems: MS-Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com). A team player committed to developing and working within a collaborative environment and to ensuring the highest customer service orientation. Travel: Requires frequent travel within the Region. The amount will vary depending upon size and geography of region. *LI-NN1 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 16, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Identifies, engages, cultivates, solicits, and stewards current and prospective donors in expanding their financial support of the work of the American Red Cross. Responsible for meeting an annual revenue target by working with an assigned portfolio of donors and prospects to advance the mission of the organization and assist donors in creating meaning in their lives through giving to the American Red Cross. As required, serve as operational resource to less experienced team members to ensure consistent and effective implementation of donor development plans. Responsibilities 1. Strategy: Develops and executes ongoing strategy for qualifying donors in extensive donor discovery, retention and growth of donor contributions as well as recapture from previous donors. Works collaboratively with other departments and partners with development staff at the National Office to create customized solicitation strategies matching the objectives of the organization and interests of the donor/prospect. 2. Fundraising Targets and Portfolio Management: Manages an assigned portfolio of donors and prospects with intent to discover donor potential. Responsible for minimum annual fundraising goal tied to blended portfolio as specified in performance standards, including both renewable gifts and new incremental revenue. Develop aggregate donor management plans resulting in primarily phone interaction and local face to face solicitation. Revenue target may increase due to major domestic disasters. Serve as mentor/informal leader to less experienced team members and operational resource in the areas of retention and strengthening donor relationships. 3. Prospect Development: Implements programs/activities to identify, cultivate, solicit and steward donors at the $2,500 level or higher, with an emphasis on maximizing revenue for the America Red Cross. May work with community Board members and other leadership volunteers to identify, cultivate, solicit and steward appropriate donors. Updates donor records in region and/or district database and Salesforce following donor contacts. 4. Relationship Development: Accountable for cultivating relationships of individual and organizational fundraising with focus on retention, recapture and growth. Responsible for new business development and the need to steward donor relationships until annual hand off of accounts occurs which meets channel design and donor centric principles. 5. Other: Participates in disaster relief fundraising projects as appropriate. . 6. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintain a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 7. Carries out any additional assignments required to fulfill the mission of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. Qualifications Education: Bachelor’s degree or equivalent experience required. Advanced degree highly desirable. Experience: Minimum five sales and/or fundraising experience required. Experience in qualifying donors through donor discovery and proven success with straightforward requests is required. Management Experience: None required. Skills and Abilities: Ability to relate well and work effectively with multiple constituencies and audiences. Excellent organizational, verbal and written skills required. Knowledge of office systems: MS-Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com). A team player committed to developing and working within a collaborative environment and to ensuring the highest customer service orientation. Travel: Requires frequent travel within the Region. The amount will vary depending upon size and geography of region. *LI-NN1 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Are you interested in both challenging and rewarding career opportunities with the world's largest humanitarian network? By joining the Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best. Training people how to respond to and prepare for emergencies is a core mission of the American Red Cross. We offer a range of health and safety classes that teach new skills, keep our students knowledgeable, confident and ready to respond in almost any emergency situation. Making a difference in the lives of others is what the American Red Cross does. We are currently seeking an experienced nurse to work Part Time in our Springfield, MA, location. 19 hours per week day position, 2-3 days per week. Flexibility to cover an evening shift in a pinch would be great, but not required. Job Summary: Provides instruction and certification in the Red Cross Nurse Assistant Training (NAT) program; primary responsibility includes planning, teaching and evaluating course participants in the classroom and clinical skills performance, leading to successful completion of the program. The instructor will provide a quality program that meets state regulations and compliance standards as well as meet the expectations for the course participants. Major Duties and Responsibilities: • Plans, coordinates, manages and directs the classroom, skills lab, and clinical setting training experience for students • Evaluates interpersonal skills, technical skills, and knowledge base of students in classroom, skill lab and clinical setting at regular intervals to measure student performance • Maintains confidential, accurate and complete records and reports as required by state and federal regulations and American Red Cross policy • Responsible for efficient and effective use of all supplies and materials maintaining appropriate controls for loss reduction and documenting replacement needs • Maintains a cooperative working relationship with clinical sites and staff to provide a comprehensive and safe learning environment for students • Completes and submits course records and reports in a timely manner, meeting required deadlines. • Meets 100% compliance for record keeping and program delivery requirements • Engages in regular effective communications with students, staff, and other stakeholders regarding programmatic changes and quality management issues. • Supports program completion activities such as graduation, recognition ceremonies and student development activities as requested • Remains current on state regulations and training standards Knowledge, Skills, and Abilities: • Ability to successfully complete appropriate instructor training as required by American Red Cross and the state. Experience with adult education preferred. • Excellent written and oral communication skills Qualifications: Current active license without restriction or probation, as a Registered Nurse in the state(s) where teaching will occur. Two years’ experience as a nurse with at least one year’s experience working in a long term care facility. Current CPR/First Aid/AED certification. Can be obtained within 90 days of hire. Adult education experience preferred Must meet state minimum nursing and teaching experience requirements for instructors. State mandated instructor training certifications can be obtained within 90 days of hire. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 16, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Are you interested in both challenging and rewarding career opportunities with the world's largest humanitarian network? By joining the Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best. Training people how to respond to and prepare for emergencies is a core mission of the American Red Cross. We offer a range of health and safety classes that teach new skills, keep our students knowledgeable, confident and ready to respond in almost any emergency situation. Making a difference in the lives of others is what the American Red Cross does. We are currently seeking an experienced nurse to work Part Time in our Springfield, MA, location. 19 hours per week day position, 2-3 days per week. Flexibility to cover an evening shift in a pinch would be great, but not required. Job Summary: Provides instruction and certification in the Red Cross Nurse Assistant Training (NAT) program; primary responsibility includes planning, teaching and evaluating course participants in the classroom and clinical skills performance, leading to successful completion of the program. The instructor will provide a quality program that meets state regulations and compliance standards as well as meet the expectations for the course participants. Major Duties and Responsibilities: • Plans, coordinates, manages and directs the classroom, skills lab, and clinical setting training experience for students • Evaluates interpersonal skills, technical skills, and knowledge base of students in classroom, skill lab and clinical setting at regular intervals to measure student performance • Maintains confidential, accurate and complete records and reports as required by state and federal regulations and American Red Cross policy • Responsible for efficient and effective use of all supplies and materials maintaining appropriate controls for loss reduction and documenting replacement needs • Maintains a cooperative working relationship with clinical sites and staff to provide a comprehensive and safe learning environment for students • Completes and submits course records and reports in a timely manner, meeting required deadlines. • Meets 100% compliance for record keeping and program delivery requirements • Engages in regular effective communications with students, staff, and other stakeholders regarding programmatic changes and quality management issues. • Supports program completion activities such as graduation, recognition ceremonies and student development activities as requested • Remains current on state regulations and training standards Knowledge, Skills, and Abilities: • Ability to successfully complete appropriate instructor training as required by American Red Cross and the state. Experience with adult education preferred. • Excellent written and oral communication skills Qualifications: Current active license without restriction or probation, as a Registered Nurse in the state(s) where teaching will occur. Two years’ experience as a nurse with at least one year’s experience working in a long term care facility. Current CPR/First Aid/AED certification. Can be obtained within 90 days of hire. Adult education experience preferred Must meet state minimum nursing and teaching experience requirements for instructors. State mandated instructor training certifications can be obtained within 90 days of hire. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Job Description As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Schedule is Sunday 9:30 to 6pm, Monday- Thursday 2-10pm Responsibilities: 1. Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies. Follow appropriate procedures ensuring accurate order entry and order fulfillment. Make follow-up calls if product needs cannot be met as expected. 2. Maintain/work with data, tools or computer programs to facilitate management and monitoring of product and service information. 3. Provide customer service to clients. Proactively communicate with hospital customers to increase customer satisfaction. 4. Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork. 5. Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customers and the patient. 6. Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers. 7. Investigate and resolve hospital shipment problems. Receive, investigate and communicate related to customer concerns; complete customer concern documentation accurately and timely, then forward to appropriate individual(s) for follow-up/review. 8. Determine most economical method of transportation for hospital shipments. 9. Perform other duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Work independently to complete assignments and adheres to regulatory requirements as needed. Qualifications High school diploma or equivalent required. Minimum two years of progressive experience in a dynamic, multi-task operational environment preferred. Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred. Excellent oral and written communication skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer ). Must have excellent organizational skills, be able to handle multiple priorities effectively. Problem solving and analytical skills. Working knowledge of computers. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 16, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Job Description As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Schedule is Sunday 9:30 to 6pm, Monday- Thursday 2-10pm Responsibilities: 1. Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies. Follow appropriate procedures ensuring accurate order entry and order fulfillment. Make follow-up calls if product needs cannot be met as expected. 2. Maintain/work with data, tools or computer programs to facilitate management and monitoring of product and service information. 3. Provide customer service to clients. Proactively communicate with hospital customers to increase customer satisfaction. 4. Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork. 5. Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customers and the patient. 6. Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers. 7. Investigate and resolve hospital shipment problems. Receive, investigate and communicate related to customer concerns; complete customer concern documentation accurately and timely, then forward to appropriate individual(s) for follow-up/review. 8. Determine most economical method of transportation for hospital shipments. 9. Perform other duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Work independently to complete assignments and adheres to regulatory requirements as needed. Qualifications High school diploma or equivalent required. Minimum two years of progressive experience in a dynamic, multi-task operational environment preferred. Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred. Excellent oral and written communication skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer ). Must have excellent organizational skills, be able to handle multiple priorities effectively. Problem solving and analytical skills. Working knowledge of computers. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Will consider Full Time, Part Time or Contract applicants. Directing the overall operation and administration of the laboratory, including the employment of personnel who are competent to perform test procedures, record and report test results promptly, accurately and proficiently, and assure compliance with ASHI regulations. Ensure that testing systems developed and used for each of the tests performed in the laboratory provide quality laboratory services for all aspects of test performance, which includes the pre-analytic, analytic, and post-analytic phases of testing. Designs and develops research work done in the HLA Laboratory in order to make productive advances in the fields of Immunogenetics and/or Histocompatibility, which are consistent with the overall goals of the American Red Cross Blood Services. Ensure high quality clinical lab test results required for patient care with established turn-around-time. Review clinical test reports and be available on-site, or via telephone and electronic communication for consultation and to resolve difficult or unusual clinical testing problems at any time from either the transplantation communities or from in house staff or colleagues. Keeps abreast with the development of the HLA fields by keeping up with journals and participating in International Workshops. Develops and implements the most advanced test procedures in the lab after the proper stringent validation procedures have been met. Organize and direct special projects to evaluate, improve and/or develop new test procedures, techniques and reagents, some of which may be offered as clinical services. Collects and analyzes data, interprets results and adjusts course of project as necessary. Ensure that the technical staff participates in continuing education relevant to histocompatibility and/or immunogenetics testing at least to the level of the minimum requirements outlined by the ASHI Accreditation Review Board. Acts as a resource in the field to staff members and area hospitals and participates in HLA workshops. Participates in meetings and seminars to present own work and discuss research of others. Ensures that customer satisfaction is given top priority at all times. Seeks new accounts, contracts and services to ensure the continued success of the laboratory. Qualifications: Requires a M.D. or Ph.D. degree. This position requires applicants with an extensive scientific HLA knowledge and in- depth hands on experiences in operating a high volume clinical HLA testing laboratory. Applicants must also possess state-of-the-art working knowledge and technical skills in the following areas: HLA serology and molecular genetics; platelet serology; HLA antibody screening /identification of HLA antibody specificity; cross matching techniques, to support stem cell, solid organ transplantation programs and platelet transfusion therapy etc; and other areas in the field of Histocompatibility and Immunogenetics. Requires minimally 6 years of hands-on experiences in all phases of Histocompatibility and Immunogenetics field. Must be certified by ASHI as a qualified Director or be eligible for certification. Requires demonstrated written and verbal communications skills. ** This is a sourcing requisition that is used to identify potential candidates for several similar positions currently vacant. If you are contacted by a member of the Talent Acquisition Team, you may be directed to apply to a specific, active job opportunity. The candidate profile you build for this requisition can be used to apply for other American Red Cross opportunities. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 16, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Will consider Full Time, Part Time or Contract applicants. Directing the overall operation and administration of the laboratory, including the employment of personnel who are competent to perform test procedures, record and report test results promptly, accurately and proficiently, and assure compliance with ASHI regulations. Ensure that testing systems developed and used for each of the tests performed in the laboratory provide quality laboratory services for all aspects of test performance, which includes the pre-analytic, analytic, and post-analytic phases of testing. Designs and develops research work done in the HLA Laboratory in order to make productive advances in the fields of Immunogenetics and/or Histocompatibility, which are consistent with the overall goals of the American Red Cross Blood Services. Ensure high quality clinical lab test results required for patient care with established turn-around-time. Review clinical test reports and be available on-site, or via telephone and electronic communication for consultation and to resolve difficult or unusual clinical testing problems at any time from either the transplantation communities or from in house staff or colleagues. Keeps abreast with the development of the HLA fields by keeping up with journals and participating in International Workshops. Develops and implements the most advanced test procedures in the lab after the proper stringent validation procedures have been met. Organize and direct special projects to evaluate, improve and/or develop new test procedures, techniques and reagents, some of which may be offered as clinical services. Collects and analyzes data, interprets results and adjusts course of project as necessary. Ensure that the technical staff participates in continuing education relevant to histocompatibility and/or immunogenetics testing at least to the level of the minimum requirements outlined by the ASHI Accreditation Review Board. Acts as a resource in the field to staff members and area hospitals and participates in HLA workshops. Participates in meetings and seminars to present own work and discuss research of others. Ensures that customer satisfaction is given top priority at all times. Seeks new accounts, contracts and services to ensure the continued success of the laboratory. Qualifications: Requires a M.D. or Ph.D. degree. This position requires applicants with an extensive scientific HLA knowledge and in- depth hands on experiences in operating a high volume clinical HLA testing laboratory. Applicants must also possess state-of-the-art working knowledge and technical skills in the following areas: HLA serology and molecular genetics; platelet serology; HLA antibody screening /identification of HLA antibody specificity; cross matching techniques, to support stem cell, solid organ transplantation programs and platelet transfusion therapy etc; and other areas in the field of Histocompatibility and Immunogenetics. Requires minimally 6 years of hands-on experiences in all phases of Histocompatibility and Immunogenetics field. Must be certified by ASHI as a qualified Director or be eligible for certification. Requires demonstrated written and verbal communications skills. ** This is a sourcing requisition that is used to identify potential candidates for several similar positions currently vacant. If you are contacted by a member of the Talent Acquisition Team, you may be directed to apply to a specific, active job opportunity. The candidate profile you build for this requisition can be used to apply for other American Red Cross opportunities. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces (SAF) Center, or Hero Care Centers serve military members and their families worldwide, with one phone number available 24 hours a day, 365 days a year, 7 days a week. By responding to calls and verifying the accuracy of collected information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances when they qualify. We are currently looking for a Senior Caseworker at our Hero Care Call Center in Springfield, MA. This is a full-time second shift position (3:30pm-12am), that will be scheduled 40 hours per week on a rotating schedule. Senior SAF Caseworkers are part of the Hero Care Network, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties, while providing subject matter expertise for all services offered. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some additional responsibilities specific to the Senior Caseworker role are as: 1. Functions as shift lead on a rotating basis, providing direct technical and administrative guidance to an assigned group of Specialists to ensure the delivery of 24-hour emergency communications and casework services. 2. Understands and applies Red Cross and SAF policies consistently and correctly. 3. Assists Supervisors with on-the-job training, coaching, and mentoring of Specialists 4. Assists Specialists in resolving complex, unusual or difficult cases. 5. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: A minimum 3 years of human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required . Must have casework skills, or experience in the delivery of social or casework services. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speed of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Applicants for the Senior Caseworker position should have a familiarity with military culture, regulations and protocol, and a minimum of one-year of supervisory experience in human resources management, casework, counseling, social work or other related field. Bilingual candidates are strongly encouraged to apply. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 16, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces (SAF) Center, or Hero Care Centers serve military members and their families worldwide, with one phone number available 24 hours a day, 365 days a year, 7 days a week. By responding to calls and verifying the accuracy of collected information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances when they qualify. We are currently looking for a Senior Caseworker at our Hero Care Call Center in Springfield, MA. This is a full-time second shift position (3:30pm-12am), that will be scheduled 40 hours per week on a rotating schedule. Senior SAF Caseworkers are part of the Hero Care Network, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties, while providing subject matter expertise for all services offered. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some additional responsibilities specific to the Senior Caseworker role are as: 1. Functions as shift lead on a rotating basis, providing direct technical and administrative guidance to an assigned group of Specialists to ensure the delivery of 24-hour emergency communications and casework services. 2. Understands and applies Red Cross and SAF policies consistently and correctly. 3. Assists Supervisors with on-the-job training, coaching, and mentoring of Specialists 4. Assists Specialists in resolving complex, unusual or difficult cases. 5. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: A minimum 3 years of human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required . Must have casework skills, or experience in the delivery of social or casework services. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speed of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Applicants for the Senior Caseworker position should have a familiarity with military culture, regulations and protocol, and a minimum of one-year of supervisory experience in human resources management, casework, counseling, social work or other related field. Bilingual candidates are strongly encouraged to apply. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces Hero Care Center serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. Our SAF Hero Care Center in Springfield, MA is currently looking for a full-time Caseworker on second shift. The second shift operates from 3:30pm-12am, on a rotating shift. SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. 7. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 16, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces Hero Care Center serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. Our SAF Hero Care Center in Springfield, MA is currently looking for a full-time Caseworker on second shift. The second shift operates from 3:30pm-12am, on a rotating shift. SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. 7. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross is a humanitarian organization, led by volunteers, that provides relief to victims of disaster and helps people prevent, prepare for, and respond to emergencies. It does this through services that are consistent with its Congressional Charter and the Fundamental Principles of the International Red Cross and Red Crescent Movement. The American Red Cross is the foremost volunteer emergency service organization in the United States with more than 590 chapters nationwide. We are currently seeking a Caseworker to work in our Melrose, MA location supporting the Ames Relief Fund. The position is part-time at 8 hours per week. Job Summary: The Caseworker coordinates the overall interdisciplinary client care plan, from assessment to case closure. Provides crisis intervention and assists families in understanding implications and complexities of their situation. Determines, implements and facilitates coordination of emergency services and assistance. Acts as a liaison between client/family, Red Cross and community resources to ensure necessary assistance is provided promptly and effectively. Specific job duties: The Caseworker will support the Ames Relief Fund - an endowed fund that works closely with private and public agencies to support the Red Cross mission in Melrose. The Caseworker will work with the community advisory board to provide funds to Melrose residents for fuel assistance, summer camp, and other needs, reviewing and processing assistance applications. The position supervises one staff member. Responsibilities: 1. Interviews client and family, coordinates and plans services to meet immediate and ongoing needs. Determines appropriate services, assistance within activity protocols to meet service member and/or family circumstances and provide accurate and appropriate casework documentation. 2. Identifies and addresses psychosocial needs of client and family members; assistance with coping skills, stress management and anticipatory grief and grief reaction. Provides crisis intervention service to help clients minimize impact of emergency-caused displacements, disruptions, losses and.or stresses. 3. Provides ongoing support for client and family; monitor and document status. Delivers case management services to clients in the Chapter’s jurisdiction and provides assistance, when requested, in obtaining verifications, delivering messages and for any other actions that support timely, effective client services. 4. Identifies and assists client and family in casework process for services through the Red Cross and/or other agencies/organizations. Advocates on behalf of clients to address landlord issues, medical benefits, mental health concerns, court issues and helps obtain all additional resources to meet client’s needs. Determines if clients may be eligible for alternative housing subsidies and assists with application process as needed. 5. Maintains accurate client/family service statistics and generate reports in accordance with Chapter and National Headquarters standards. 6. Identifies, develops and maintains key relationships with external partners to promote Red Cross services and programs. Develops and maintains liaisons with business, community, religious, military and social service entities, etc. 7. Serves as technical subject matter expert (SME) to internal and external constituents. 8. May lead volunteers, coach interns and assign casework assignments. 9. Recruits, trains and works with volunteers and treats all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. 10. Carries out any additional assignments required to fulfill the Mission of the American Red Cross. Qualifications: Education: Bachelor degree in Sociology, Social Work, Psychology or related field or combination of education and experience which would provide an equivalent background. Experience: Minimum 3 years of casework experience in social service or related environment. Skills and Abilities: Excellent interpersonal, verbal and written communication skills. Ability to work independently, handle and prioritize multiple tasks. Ability to assess client needs and provide services equitably and consistently. Identifies and resolves problems and/or develops alternative solutions. Exhibits sound and accurate judgment. Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 16, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross is a humanitarian organization, led by volunteers, that provides relief to victims of disaster and helps people prevent, prepare for, and respond to emergencies. It does this through services that are consistent with its Congressional Charter and the Fundamental Principles of the International Red Cross and Red Crescent Movement. The American Red Cross is the foremost volunteer emergency service organization in the United States with more than 590 chapters nationwide. We are currently seeking a Caseworker to work in our Melrose, MA location supporting the Ames Relief Fund. The position is part-time at 8 hours per week. Job Summary: The Caseworker coordinates the overall interdisciplinary client care plan, from assessment to case closure. Provides crisis intervention and assists families in understanding implications and complexities of their situation. Determines, implements and facilitates coordination of emergency services and assistance. Acts as a liaison between client/family, Red Cross and community resources to ensure necessary assistance is provided promptly and effectively. Specific job duties: The Caseworker will support the Ames Relief Fund - an endowed fund that works closely with private and public agencies to support the Red Cross mission in Melrose. The Caseworker will work with the community advisory board to provide funds to Melrose residents for fuel assistance, summer camp, and other needs, reviewing and processing assistance applications. The position supervises one staff member. Responsibilities: 1. Interviews client and family, coordinates and plans services to meet immediate and ongoing needs. Determines appropriate services, assistance within activity protocols to meet service member and/or family circumstances and provide accurate and appropriate casework documentation. 2. Identifies and addresses psychosocial needs of client and family members; assistance with coping skills, stress management and anticipatory grief and grief reaction. Provides crisis intervention service to help clients minimize impact of emergency-caused displacements, disruptions, losses and.or stresses. 3. Provides ongoing support for client and family; monitor and document status. Delivers case management services to clients in the Chapter’s jurisdiction and provides assistance, when requested, in obtaining verifications, delivering messages and for any other actions that support timely, effective client services. 4. Identifies and assists client and family in casework process for services through the Red Cross and/or other agencies/organizations. Advocates on behalf of clients to address landlord issues, medical benefits, mental health concerns, court issues and helps obtain all additional resources to meet client’s needs. Determines if clients may be eligible for alternative housing subsidies and assists with application process as needed. 5. Maintains accurate client/family service statistics and generate reports in accordance with Chapter and National Headquarters standards. 6. Identifies, develops and maintains key relationships with external partners to promote Red Cross services and programs. Develops and maintains liaisons with business, community, religious, military and social service entities, etc. 7. Serves as technical subject matter expert (SME) to internal and external constituents. 8. May lead volunteers, coach interns and assign casework assignments. 9. Recruits, trains and works with volunteers and treats all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. 10. Carries out any additional assignments required to fulfill the Mission of the American Red Cross. Qualifications: Education: Bachelor degree in Sociology, Social Work, Psychology or related field or combination of education and experience which would provide an equivalent background. Experience: Minimum 3 years of casework experience in social service or related environment. Skills and Abilities: Excellent interpersonal, verbal and written communication skills. Ability to work independently, handle and prioritize multiple tasks. Ability to assess client needs and provide services equitably and consistently. Identifies and resolves problems and/or develops alternative solutions. Exhibits sound and accurate judgment. Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces Center, or “SAF Emergency Communications Center” serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. There are 3 locations across the country that act as one virtual call center. We have 52 Red Cross Stations on military installations, 2 forward deployed sites, and 514 Red Cross Chapters throughout the United States (our Communication Center interacts with all locations). By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. We are currently looking for a full-time Caseworker at our call-center in Springfield, MA. Caseworkers should be open to working both first and second shifts, or anywhere form 7am – Midnight, but will be assigned to one of those two shifts upon hire. SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Responsibilities: 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verification, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. 7. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 16, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces Center, or “SAF Emergency Communications Center” serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. There are 3 locations across the country that act as one virtual call center. We have 52 Red Cross Stations on military installations, 2 forward deployed sites, and 514 Red Cross Chapters throughout the United States (our Communication Center interacts with all locations). By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. We are currently looking for a full-time Caseworker at our call-center in Springfield, MA. Caseworkers should be open to working both first and second shifts, or anywhere form 7am – Midnight, but will be assigned to one of those two shifts upon hire. SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Responsibilities: 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verification, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. 7. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Apr 12, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Apr 12, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Directing the overall operation and administration of the laboratory, including the employment of personnel who are competent to perform test procedures, record and report test results promptly, accurately and proficiently, and assure compliance with the applicable regulations. Ensure that testing systems developed and used for each of the tests performed in the laboratory provide quality laboratory services for all aspects of test performance, which includes the pre-analytic, analytic, and post-analytic phases of testing. Assist the principal investigator on contract duties. This includes organization of contracted work review of quality control records to ensure compliance and attendance at Principle Investigator’s meetings. Designs and develops research work done in the HLA Laboratory in order to make productive advances in the fields of Immunogenetics and/or Histocompatibility, which are consistent with the overall goals of the American Red Cross Blood Services. Ensures that HLA Services remain current and knowledgeable of recent advances in the fields of Immunogenetics, Histocompatibility and Molecular Biology. Prepares research publications, grant requests and regularly scheduled research progress reports, manuscripts summarizing projects and results for review and publication in professional journals. Assists in maintaining high quality, reliable and cost effective clinical HLA testing services. Provides technical support for clinical HLA testing services. This includes, but is not limited to: Review of necessary test reports, quality control and compliance with ASHI standards Help resolve difficult or unusual clinical testing problems Reviews and updates procedures as necessary to ensure compliance with state and federal regulations, National Red Cross Blood Services Directives (BSD's), American Association of Blood Banks (AABB) standards and New England Regional policies and procedures. Organizes and directs special projects to evaluate, improve and/or develop new test procedures, techniques and reagents, some of which may be offered as clinical services. Collects and analyzes data, interprets results and adjusts course of project as necessary. Ensure that the technical staff participates in continuing education relevant to histocompatibility and/or immunogenetics testing at least to the level of the minimum requirements outlined by the ASHI Accreditation Review Board. Acts as a resource in the field to staff members and area hospitals and participates in HLA workshops. Participates in meetings and seminars to present own work and discuss research of others. Ensures that customer satisfaction is given top priority at all times. Seeks new accounts, contracts and services to ensure the continued success of the laboratory. Qualifications: Requires a M.D. or Ph.D. degree. This position requires an extensive working knowledge of a broad range of areas: HLA-ABC, DR and DQ serology; cell culture techniques;cross matching for platelets and solid organ support molecular testing techniques; PCR; oligonucleotide hybridization, DNA sequencing as well as in depth knowledge of other areas in the field of Histocompatibility and Immunogenetics. Requires 4 years of experience in all phases of Histocompatibility and Immunogenetics. Must be certified by ASHI as a qualified Director or be eligible for certification. Requires demonstrated written and verbal communications skills. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 22, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Directing the overall operation and administration of the laboratory, including the employment of personnel who are competent to perform test procedures, record and report test results promptly, accurately and proficiently, and assure compliance with the applicable regulations. Ensure that testing systems developed and used for each of the tests performed in the laboratory provide quality laboratory services for all aspects of test performance, which includes the pre-analytic, analytic, and post-analytic phases of testing. Assist the principal investigator on contract duties. This includes organization of contracted work review of quality control records to ensure compliance and attendance at Principle Investigator’s meetings. Designs and develops research work done in the HLA Laboratory in order to make productive advances in the fields of Immunogenetics and/or Histocompatibility, which are consistent with the overall goals of the American Red Cross Blood Services. Ensures that HLA Services remain current and knowledgeable of recent advances in the fields of Immunogenetics, Histocompatibility and Molecular Biology. Prepares research publications, grant requests and regularly scheduled research progress reports, manuscripts summarizing projects and results for review and publication in professional journals. Assists in maintaining high quality, reliable and cost effective clinical HLA testing services. Provides technical support for clinical HLA testing services. This includes, but is not limited to: Review of necessary test reports, quality control and compliance with ASHI standards Help resolve difficult or unusual clinical testing problems Reviews and updates procedures as necessary to ensure compliance with state and federal regulations, National Red Cross Blood Services Directives (BSD's), American Association of Blood Banks (AABB) standards and New England Regional policies and procedures. Organizes and directs special projects to evaluate, improve and/or develop new test procedures, techniques and reagents, some of which may be offered as clinical services. Collects and analyzes data, interprets results and adjusts course of project as necessary. Ensure that the technical staff participates in continuing education relevant to histocompatibility and/or immunogenetics testing at least to the level of the minimum requirements outlined by the ASHI Accreditation Review Board. Acts as a resource in the field to staff members and area hospitals and participates in HLA workshops. Participates in meetings and seminars to present own work and discuss research of others. Ensures that customer satisfaction is given top priority at all times. Seeks new accounts, contracts and services to ensure the continued success of the laboratory. Qualifications: Requires a M.D. or Ph.D. degree. This position requires an extensive working knowledge of a broad range of areas: HLA-ABC, DR and DQ serology; cell culture techniques;cross matching for platelets and solid organ support molecular testing techniques; PCR; oligonucleotide hybridization, DNA sequencing as well as in depth knowledge of other areas in the field of Histocompatibility and Immunogenetics. Requires 4 years of experience in all phases of Histocompatibility and Immunogenetics. Must be certified by ASHI as a qualified Director or be eligible for certification. Requires demonstrated written and verbal communications skills. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are currently seeking a Nurse Aid Training (NAT) Instructor. This is a part-time position based in our Gardner, MA locations. Strictly a day position. Job Summary: Provides instruction and certification in the Red Cross Nurse Assistant Training (NAT) program; primary responsibility includes planning, teaching and evaluating course participants in the classroom and clinical skills performance, leading to successful completion of the program. The instructor will provide a quality program that meets state regulations and compliance standards as well as meet the expectations for the course participants. Major Duties and Responsibilities: • Plans, coordinates, manages and directs the classroom, skills lab, and clinical setting training experience for students • Evaluates interpersonal skills, technical skills, and knowledge base of students in classroom, skill lab and clinical setting at regular intervals to measure student performance • Maintains confidential, accurate and complete records and reports as required by state and federal regulations and American Red Cross policy • Responsible for efficient and effective use of all supplies and materials maintaining appropriate controls for loss reduction and documenting replacement needs • Maintains a cooperative working relationship with clinical sites and staff to provide a comprehensive and safe learning environment for students • Completes and submits course records and reports in a timely manner, meeting required deadlines. • Meets 100% compliance for record keeping and program delivery requirements • Engages in regular effective communications with students, staff, and other stakeholders regarding programmatic changes and quality management issues. • Supports program completion activities such as graduation, recognition ceremonies and student development activities as requested • Remains current on state regulations and training standards Knowledge, Skills, and Abilities: • Ability to successfully complete appropriate instructor training as required by American Red Cross and the state. Experience with adult education preferred. • Excellent written and oral communication skills Qualifications: Current active license without restriction or probation, as a Registered Nurse in the state(s) where teaching will occur. Two years’ experience as a nurse with at least one year’s experience working in a long term care facility. Current CPR/First Aid/AED certification. Can be obtained within 90 days of hire. Adult education experience preferred Must meet state minimum nursing and teaching experience requirements for instructors. State mandated instructor training certifications can be obtained within 90 days of hire. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 28, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are currently seeking a Nurse Aid Training (NAT) Instructor. This is a part-time position based in our Gardner, MA locations. Strictly a day position. Job Summary: Provides instruction and certification in the Red Cross Nurse Assistant Training (NAT) program; primary responsibility includes planning, teaching and evaluating course participants in the classroom and clinical skills performance, leading to successful completion of the program. The instructor will provide a quality program that meets state regulations and compliance standards as well as meet the expectations for the course participants. Major Duties and Responsibilities: • Plans, coordinates, manages and directs the classroom, skills lab, and clinical setting training experience for students • Evaluates interpersonal skills, technical skills, and knowledge base of students in classroom, skill lab and clinical setting at regular intervals to measure student performance • Maintains confidential, accurate and complete records and reports as required by state and federal regulations and American Red Cross policy • Responsible for efficient and effective use of all supplies and materials maintaining appropriate controls for loss reduction and documenting replacement needs • Maintains a cooperative working relationship with clinical sites and staff to provide a comprehensive and safe learning environment for students • Completes and submits course records and reports in a timely manner, meeting required deadlines. • Meets 100% compliance for record keeping and program delivery requirements • Engages in regular effective communications with students, staff, and other stakeholders regarding programmatic changes and quality management issues. • Supports program completion activities such as graduation, recognition ceremonies and student development activities as requested • Remains current on state regulations and training standards Knowledge, Skills, and Abilities: • Ability to successfully complete appropriate instructor training as required by American Red Cross and the state. Experience with adult education preferred. • Excellent written and oral communication skills Qualifications: Current active license without restriction or probation, as a Registered Nurse in the state(s) where teaching will occur. Two years’ experience as a nurse with at least one year’s experience working in a long term care facility. Current CPR/First Aid/AED certification. Can be obtained within 90 days of hire. Adult education experience preferred Must meet state minimum nursing and teaching experience requirements for instructors. State mandated instructor training certifications can be obtained within 90 days of hire. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications RN/LPN or equivalent experience is required, with current state licensure as required. Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 28, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications RN/LPN or equivalent experience is required, with current state licensure as required. Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications RN/LPN or equivalent experience is required, with current state licensure as required. Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jan 29, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicle. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. Complete required readings and training assignments by assigned deadline. 9. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications RN/LPN or equivalent experience is required, with current state licensure as required. Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross is the premier provider of Nurse Assistant Training (NAT) and has prepared individuals for work in the nursing field for over 100 years. The program is designed with input from educators, caregivers, and long-term industry representatives from across the United States. We are currently seeking a part-time Nurse Evaluator in Easton Brockton and Plymouth. This is a part-time position, where you will be scheduled between 8-16 hours every other week, and must be able to work weekdays and some weekends. Responsibilities · Accurately evaluates nurse assistant candidate’s performance using the format prescribed by the state. Administers the State Nurse Assistant Training Competency Exam. · Maintains confidentiality, test security, and quality assurance according to the state testingprogram’s requirements. · Completes and maintains confidential, accurate and complete records and reports as required by state and federal regulations, vendor contracts and the American Red Cross policies. · Successfully manages operation of test site and maintains a cooperative working relationship with testing sites and staff to provide a comprehensive and safe testing environment for applicants. · Responsible for efficient and effective use of all testing supplies, materials and equipment maintaining appropriate controls for loss reduction. Submits supply requisition forms as needed to maintain testing supply inventory. Qualifications Education: Registered Nurse in the state(s) where evaluating occurs. BSN preferred. Experience: Two years’ experience as a registered nurse with a minimum of one years’ experience working in a long term care facility. Skills and Abilities: · Must maintain a current active RN license without restriction or probation in the state(s) where evaluating occurs. · Ability to represent the American Red Cross in a professional manner. · Knowledge of federal and state requirements governing Certified Nurse Assistant training and testing. · Professional written and oral communication skills. Strong interpersonal skills. · Knowledge of the state or vendor requirements related to documentation and report preparation. · Proficiency in a variety of computer software, including Microsoft Office. · Superior organizational, planning and problem solving skills. Ability to work independently. · Ability to travel to multiple testing site locations within a geographical area and work various hours (days, evenings and weekends). · · Essential Functions/Physical Requirements:Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jan 29, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross is the premier provider of Nurse Assistant Training (NAT) and has prepared individuals for work in the nursing field for over 100 years. The program is designed with input from educators, caregivers, and long-term industry representatives from across the United States. We are currently seeking a part-time Nurse Evaluator in Easton Brockton and Plymouth. This is a part-time position, where you will be scheduled between 8-16 hours every other week, and must be able to work weekdays and some weekends. Responsibilities · Accurately evaluates nurse assistant candidate’s performance using the format prescribed by the state. Administers the State Nurse Assistant Training Competency Exam. · Maintains confidentiality, test security, and quality assurance according to the state testingprogram’s requirements. · Completes and maintains confidential, accurate and complete records and reports as required by state and federal regulations, vendor contracts and the American Red Cross policies. · Successfully manages operation of test site and maintains a cooperative working relationship with testing sites and staff to provide a comprehensive and safe testing environment for applicants. · Responsible for efficient and effective use of all testing supplies, materials and equipment maintaining appropriate controls for loss reduction. Submits supply requisition forms as needed to maintain testing supply inventory. Qualifications Education: Registered Nurse in the state(s) where evaluating occurs. BSN preferred. Experience: Two years’ experience as a registered nurse with a minimum of one years’ experience working in a long term care facility. Skills and Abilities: · Must maintain a current active RN license without restriction or probation in the state(s) where evaluating occurs. · Ability to represent the American Red Cross in a professional manner. · Knowledge of federal and state requirements governing Certified Nurse Assistant training and testing. · Professional written and oral communication skills. Strong interpersonal skills. · Knowledge of the state or vendor requirements related to documentation and report preparation. · Proficiency in a variety of computer software, including Microsoft Office. · Superior organizational, planning and problem solving skills. Ability to work independently. · Ability to travel to multiple testing site locations within a geographical area and work various hours (days, evenings and weekends). · · Essential Functions/Physical Requirements:Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Are you interested in both challenging and rewarding career opportunities with the world's largest humanitarian network? By joining the Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best. Training people how to respond to and prepare for emergencies is a core mission of the American Red Cross. We offer a range of health and safety classes that teach new skills, keep our students knowledgeable, confident and ready to respond in almost any emergency situation. Making a difference in the lives of others is what the American Red Cross does. We are currently seeking an experienced nurse to work Part Time in our Springfield, MA, location. Flexible for days and evenings would be great but if not can do strictly evenings 2- 3 days. Job Summary: Provides instruction and certification in the Red Cross Nurse Assistant Training (NAT) program; primary responsibility includes planning, teaching and evaluating course participants in the classroom and clinical skills performance, leading to successful completion of the program. The instructor will provide a quality program that meets state regulations and compliance standards as well as meet the expectations for the course participants. Major Duties and Responsibilities: • Plans, coordinates, manages and directs the classroom, skills lab, and clinical setting training experience for students • Evaluates interpersonal skills, technical skills, and knowledge base of students in classroom, skill lab and clinical setting at regular intervals to measure student performance • Maintains confidential, accurate and complete records and reports as required by state and federal regulations and American Red Cross policy • Responsible for efficient and effective use of all supplies and materials maintaining appropriate controls for loss reduction and documenting replacement needs • Maintains a cooperative working relationship with clinical sites and staff to provide a comprehensive and safe learning environment for students • Completes and submits course records and reports in a timely manner, meeting required deadlines. • Meets 100% compliance for record keeping and program delivery requirements • Engages in regular effective communications with students, staff, and other stakeholders regarding programmatic changes and quality management issues. • Supports program completion activities such as graduation, recognition ceremonies and student development activities as requested • Remains current on state regulations and training standards Knowledge, Skills, and Abilities: • Ability to successfully complete appropriate instructor training as required by American Red Cross and the state. Experience with adult education preferred. • Excellent written and oral communication skills Qualifications: Current active license without restriction or probation, as a Registered Nurse or LPN in the state(s) where teaching will occur. Two years’ experience as a nurse with at least one year’s experience working in a long term care facility. Current CPR/First Aid/AED certification. Can be obtained within 90 days of hire. Adult education experience preferred Must meet state minimum nursing and teaching experience requirements for instructors. State mandated instructor training certifications can be obtained within 90 days of hire. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jan 29, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Are you interested in both challenging and rewarding career opportunities with the world's largest humanitarian network? By joining the Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best. Training people how to respond to and prepare for emergencies is a core mission of the American Red Cross. We offer a range of health and safety classes that teach new skills, keep our students knowledgeable, confident and ready to respond in almost any emergency situation. Making a difference in the lives of others is what the American Red Cross does. We are currently seeking an experienced nurse to work Part Time in our Springfield, MA, location. Flexible for days and evenings would be great but if not can do strictly evenings 2- 3 days. Job Summary: Provides instruction and certification in the Red Cross Nurse Assistant Training (NAT) program; primary responsibility includes planning, teaching and evaluating course participants in the classroom and clinical skills performance, leading to successful completion of the program. The instructor will provide a quality program that meets state regulations and compliance standards as well as meet the expectations for the course participants. Major Duties and Responsibilities: • Plans, coordinates, manages and directs the classroom, skills lab, and clinical setting training experience for students • Evaluates interpersonal skills, technical skills, and knowledge base of students in classroom, skill lab and clinical setting at regular intervals to measure student performance • Maintains confidential, accurate and complete records and reports as required by state and federal regulations and American Red Cross policy • Responsible for efficient and effective use of all supplies and materials maintaining appropriate controls for loss reduction and documenting replacement needs • Maintains a cooperative working relationship with clinical sites and staff to provide a comprehensive and safe learning environment for students • Completes and submits course records and reports in a timely manner, meeting required deadlines. • Meets 100% compliance for record keeping and program delivery requirements • Engages in regular effective communications with students, staff, and other stakeholders regarding programmatic changes and quality management issues. • Supports program completion activities such as graduation, recognition ceremonies and student development activities as requested • Remains current on state regulations and training standards Knowledge, Skills, and Abilities: • Ability to successfully complete appropriate instructor training as required by American Red Cross and the state. Experience with adult education preferred. • Excellent written and oral communication skills Qualifications: Current active license without restriction or probation, as a Registered Nurse or LPN in the state(s) where teaching will occur. Two years’ experience as a nurse with at least one year’s experience working in a long term care facility. Current CPR/First Aid/AED certification. Can be obtained within 90 days of hire. Adult education experience preferred Must meet state minimum nursing and teaching experience requirements for instructors. State mandated instructor training certifications can be obtained within 90 days of hire. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are currently seeking a Nurse Aid Training (NAT) Instructor. This is a part-time position based in our Lawrence, MA location. We are seeking someone who cand work two evenings per week (hours 5-10pm) regularly, with additional day shifts 2-3 days per week Job Summary: Provides instruction and certification in the Red Cross Nurse Assistant Training (NAT) program; primary responsibility includes planning, teaching and evaluating course participants in the classroom and clinical skills performance, leading to successful completion of the program. The instructor will provide a quality program that meets state regulations and compliance standards as well as meet the expectations for the course participants. Major Duties and Responsibilities: • Plans, coordinates, manages and directs the classroom, skills lab, and clinical setting training experience for students • Evaluates interpersonal skills, technical skills, and knowledge base of students in classroom, skill lab and clinical setting at regular intervals to measure student performance • Maintains confidential, accurate and complete records and reports as required by state and federal regulations and American Red Cross policy • Responsible for efficient and effective use of all supplies and materials maintaining appropriate controls for loss reduction and documenting replacement needs • Maintains a cooperative working relationship with clinical sites and staff to provide a comprehensive and safe learning environment for students • Completes and submits course records and reports in a timely manner, meeting required deadlines. • Meets 100% compliance for record keeping and program delivery requirements • Engages in regular effective communications with students, staff, and other stakeholders regarding programmatic changes and quality management issues. • Supports program completion activities such as graduation, recognition ceremonies and student development activities as requested • Remains current on state regulations and training standards Knowledge, Skills, and Abilities: • Ability to successfully complete appropriate instructor training as required by American Red Cross and the state. Experience with adult education preferred. • Excellent written and oral communication skills Qualifications: Current active license without restriction or probation, as a Registered Nurse in the state(s) where teaching will occur. Two years’ experience as a nurse with at least one year’s experience working in a long term care facility. Current CPR/First Aid/AED certification. Can be obtained within 90 days of hire. Adult education experience preferred Must meet state minimum nursing and teaching experience requirements for instructors. State mandated instructor training certifications can be obtained within 90 days of hire. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jan 29, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are currently seeking a Nurse Aid Training (NAT) Instructor. This is a part-time position based in our Lawrence, MA location. We are seeking someone who cand work two evenings per week (hours 5-10pm) regularly, with additional day shifts 2-3 days per week Job Summary: Provides instruction and certification in the Red Cross Nurse Assistant Training (NAT) program; primary responsibility includes planning, teaching and evaluating course participants in the classroom and clinical skills performance, leading to successful completion of the program. The instructor will provide a quality program that meets state regulations and compliance standards as well as meet the expectations for the course participants. Major Duties and Responsibilities: • Plans, coordinates, manages and directs the classroom, skills lab, and clinical setting training experience for students • Evaluates interpersonal skills, technical skills, and knowledge base of students in classroom, skill lab and clinical setting at regular intervals to measure student performance • Maintains confidential, accurate and complete records and reports as required by state and federal regulations and American Red Cross policy • Responsible for efficient and effective use of all supplies and materials maintaining appropriate controls for loss reduction and documenting replacement needs • Maintains a cooperative working relationship with clinical sites and staff to provide a comprehensive and safe learning environment for students • Completes and submits course records and reports in a timely manner, meeting required deadlines. • Meets 100% compliance for record keeping and program delivery requirements • Engages in regular effective communications with students, staff, and other stakeholders regarding programmatic changes and quality management issues. • Supports program completion activities such as graduation, recognition ceremonies and student development activities as requested • Remains current on state regulations and training standards Knowledge, Skills, and Abilities: • Ability to successfully complete appropriate instructor training as required by American Red Cross and the state. Experience with adult education preferred. • Excellent written and oral communication skills Qualifications: Current active license without restriction or probation, as a Registered Nurse in the state(s) where teaching will occur. Two years’ experience as a nurse with at least one year’s experience working in a long term care facility. Current CPR/First Aid/AED certification. Can be obtained within 90 days of hire. Adult education experience preferred Must meet state minimum nursing and teaching experience requirements for instructors. State mandated instructor training certifications can be obtained within 90 days of hire. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Harvard University
Cambridge, Massachusetts, United States, 02138
Harvard University 02-Jan-2018 Staff Assistant Harvard Graduate School of Education 44460BR Duties & Responsibilities This position reports to the Director of Career Services. This position covers the front desk reception and coordinates special projects. Independent judgment is needed to evaluate customer needs and provide resources that are appropriate. Front Desk Duties Include:
Provides scheduling assistance to the Director.
Inputs job postings and events into a proprietary web-based system and LinkedIn.
Creates surveys using Qualtrics.
Orders supplies using HCOM.
Assists students/alumni in scheduling office hours with staff and password assistance (within the same proprietary system).
Answers basic career related questions at front desk.
Assists with major events including creating nametags, hosting, and organization.
Updates and posts content to offices' websites.
Additional responsibilities will include, but not limited to filing, basic administrative work. Special Project Coordination Duties Include:
Implement assigned projects for the Career Success Workshop, Graduate Plans data, and student programs; coordinate project activities with appropriate staff and project partners.
Creates detailed project plans.
Work with appropriate staff and partners to implement, evaluate and report on project activities; provide technical assistance to students, staff, faculty, and employers, as needed to implement project activities.
Collect, analyze, and report data to monitor project outcomes; generate and present reports using standard formats and graphical summaries.Prepare written reports.
Basic Qualifications 3 years of Administrative experience. Experience working in a customer service role. Familiarity with Microsoft Office Word and Excel and on-line calendars. Any applicant wishing to be considered for this position must indicate that they meet all of the basic requirements in either their cover letter or resume. Applicants wishing to be considered must supply a cover letter in addition to their resume. Additional Qualifications College degree preferred; previous experience working in an academic environment helpful. Track record of strong customer service; Excellent organizational skills; Ability to work well under pressure and handle details with accuracy; Ability to work well within a high performing team; Ability to take initiative and establish priorities; Knowledge of Microsoft including PowerPoint, and Outlook; Preferred knowledge of Open Scholar Qualtrics, CRM, HCOM or the ability to learn new software. Additional Information Please attach resume and cover letter as one document. We regret that the Harvard Graduate School of Education does not provide Visa sponsorship. About the Harvard Graduate School of Education Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community which values diversity. For more information about HGSE, its programs, research, and faculty, please visit: www.gse.harvard.edu Job Function General Administration Sub Unit ------------ Location USA - MA - Cambridge Department Career Services Time Status Full-time Union 55 - Hvd Union Cler & Tech Workers Salary Grade 053 Pre-Employment Screening Identity EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law. Apply Here: http://www.Click2Apply.net/bpmvrk8vcfgkmv64 PI100822348
Jan 11, 2018
Full time
Harvard University 02-Jan-2018 Staff Assistant Harvard Graduate School of Education 44460BR Duties & Responsibilities This position reports to the Director of Career Services. This position covers the front desk reception and coordinates special projects. Independent judgment is needed to evaluate customer needs and provide resources that are appropriate. Front Desk Duties Include:
Provides scheduling assistance to the Director.
Inputs job postings and events into a proprietary web-based system and LinkedIn.
Creates surveys using Qualtrics.
Orders supplies using HCOM.
Assists students/alumni in scheduling office hours with staff and password assistance (within the same proprietary system).
Answers basic career related questions at front desk.
Assists with major events including creating nametags, hosting, and organization.
Updates and posts content to offices' websites.
Additional responsibilities will include, but not limited to filing, basic administrative work. Special Project Coordination Duties Include:
Implement assigned projects for the Career Success Workshop, Graduate Plans data, and student programs; coordinate project activities with appropriate staff and project partners.
Creates detailed project plans.
Work with appropriate staff and partners to implement, evaluate and report on project activities; provide technical assistance to students, staff, faculty, and employers, as needed to implement project activities.
Collect, analyze, and report data to monitor project outcomes; generate and present reports using standard formats and graphical summaries.Prepare written reports.
Basic Qualifications 3 years of Administrative experience. Experience working in a customer service role. Familiarity with Microsoft Office Word and Excel and on-line calendars. Any applicant wishing to be considered for this position must indicate that they meet all of the basic requirements in either their cover letter or resume. Applicants wishing to be considered must supply a cover letter in addition to their resume. Additional Qualifications College degree preferred; previous experience working in an academic environment helpful. Track record of strong customer service; Excellent organizational skills; Ability to work well under pressure and handle details with accuracy; Ability to work well within a high performing team; Ability to take initiative and establish priorities; Knowledge of Microsoft including PowerPoint, and Outlook; Preferred knowledge of Open Scholar Qualtrics, CRM, HCOM or the ability to learn new software. Additional Information Please attach resume and cover letter as one document. We regret that the Harvard Graduate School of Education does not provide Visa sponsorship. About the Harvard Graduate School of Education Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community which values diversity. For more information about HGSE, its programs, research, and faculty, please visit: www.gse.harvard.edu Job Function General Administration Sub Unit ------------ Location USA - MA - Cambridge Department Career Services Time Status Full-time Union 55 - Hvd Union Cler & Tech Workers Salary Grade 053 Pre-Employment Screening Identity EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law. Apply Here: http://www.Click2Apply.net/bpmvrk8vcfgkmv64 PI100822348
Worcester County Food Bank
Shrewsbury, MA, United States
Worcester County Food Bank (WCFB) believes that food is a fundamental right of all people and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. In support of that goal, WCFB annually collects over 6 million pounds of perishable and non-perishable food and distributes it through a network of 120 Partner Agencies, including food pantries and community meal programs, trains Partner Agencies in food safety; and advocates for systemic and sustainable solutions that support children, families, and senior citizens in being more food secure and healthy.
The Agency Relations Coordinator is a full time, non-exempt (hourly) position that reports to the Agency Relations Manager. WCFB would not be able to do its work without our strong network of Partner Agencies. This position is responsible for providing high quality customer service and support to WCFB’s Partner Agencies, and is responsible for Partner-Agency activities including communication and record-keeping, monitoring compliance with the WCFB Partnership Agreement, providing training on food safety and best practices in food distribution, and engaging Partner Agencies in WCFB’s mission to create a hunger-free community.
RESPONSIBILITIES
Coordination of Agency Relations Priorities and Activities (80%)
Serve as a dedicated contact for WCFB Partner Agencies.
Provide ongoing technical assistance while promoting effective communication between Partner Agencies and WCFB, including maintaining Partner Agency Resources section on WCFB website, delivering e-newsletters, email, and mailings, and keeping the Partner Agency resource table up-to-date.
Conduct and follow-up on regular site visits to Partner Agencies according to WCFB and Feeding America guidelines. Ensure that all monitoring of Partner Agencies is complete, accurate, well-documented, and accomplished on time.
Evaluate Partner Agency compliance with the WCFB Partnership Agreement, as well as all applicable food safety standards, USDA/TEFAP, MEFAP, or other regulatory requirements
Maintain Partner Agency records, keeping them complete, accurate and updated.
Monitor Partner Agency data collection system regularly and follow-up with Partner Agencies as needed.
Contribute to WCFB’s formalized effort to engage and support Partner Agencies in development of a client-centered service model.
Organize Partner Agency events such as the semi-annual Hunger-Free Network Meetings.
Coordinate the scheduling and implementation of regular and periodic trainings for Partner Agencies, including Partner Agency Representative Orientations, ServSafe Food Safety, and Retail Donation Program.
Other (20%)
Contribute to regular Operations Team Meetings and Staff Meetings.
Collaborate on seasonal and/or special projects with Operations, Development, and Advocacy Staff.
Represent WCFB at appropriate events and meetings as needed.
Maintain ServSafe certification.
Assist people seeking food assistance over the phone and in person.
Other duties as assigned.
QUALIFICATIONS
Bachelor’s degree plus 3-5 years’ experience preferred, or combination of equivalent education and experience, preferably in community engagement or events coordination.
Food safety background a plus
Strong written and verbal communication skills; Spanish speaking skills a plus. Bilingual/bicultural a plus, but not required.
Friendly, professional, and highly organized, with demonstrated outstanding customer service skills.
Strong interpersonal skills, including the ability to work collaboratively as part of a team as well as individually.
Positive, can-do attitude.
Strong ability to take initiative, proactively plan and manage workload, engage in creative problem solving, and work independently.
Willingness to travel throughout Worcester County; reliable transportation and good driving record required. A WCFB vehicle for work-related business is shared by staff.
Willingness to work occasional evening hours for Hunger-Free Network Meetings and other agency-related events.
Ability to keep good electronic records using Microsoft Office and other applications.
Solid knowledge of various computer applications, including but not limited to Microsoft Office Suite and database systems.
WCFB is an Equal Opportunity Employer. We strongly encourage people of color , women, LGBTQ individuals, people with disabilities, and people who have experienced poverty to apply.
APPLICATION INSTRUCTIONS:
Interested and qualified applicants should submit cover letter and resume either by email to jobs@foodbank.org with “Agency Relations Coordinator” in the subject line, or mail to WCFB at 474 Boston Tpk., Shrewsbury, MA 01545.
Dec 13, 2017
Full time
Worcester County Food Bank (WCFB) believes that food is a fundamental right of all people and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. In support of that goal, WCFB annually collects over 6 million pounds of perishable and non-perishable food and distributes it through a network of 120 Partner Agencies, including food pantries and community meal programs, trains Partner Agencies in food safety; and advocates for systemic and sustainable solutions that support children, families, and senior citizens in being more food secure and healthy.
The Agency Relations Coordinator is a full time, non-exempt (hourly) position that reports to the Agency Relations Manager. WCFB would not be able to do its work without our strong network of Partner Agencies. This position is responsible for providing high quality customer service and support to WCFB’s Partner Agencies, and is responsible for Partner-Agency activities including communication and record-keeping, monitoring compliance with the WCFB Partnership Agreement, providing training on food safety and best practices in food distribution, and engaging Partner Agencies in WCFB’s mission to create a hunger-free community.
RESPONSIBILITIES
Coordination of Agency Relations Priorities and Activities (80%)
Serve as a dedicated contact for WCFB Partner Agencies.
Provide ongoing technical assistance while promoting effective communication between Partner Agencies and WCFB, including maintaining Partner Agency Resources section on WCFB website, delivering e-newsletters, email, and mailings, and keeping the Partner Agency resource table up-to-date.
Conduct and follow-up on regular site visits to Partner Agencies according to WCFB and Feeding America guidelines. Ensure that all monitoring of Partner Agencies is complete, accurate, well-documented, and accomplished on time.
Evaluate Partner Agency compliance with the WCFB Partnership Agreement, as well as all applicable food safety standards, USDA/TEFAP, MEFAP, or other regulatory requirements
Maintain Partner Agency records, keeping them complete, accurate and updated.
Monitor Partner Agency data collection system regularly and follow-up with Partner Agencies as needed.
Contribute to WCFB’s formalized effort to engage and support Partner Agencies in development of a client-centered service model.
Organize Partner Agency events such as the semi-annual Hunger-Free Network Meetings.
Coordinate the scheduling and implementation of regular and periodic trainings for Partner Agencies, including Partner Agency Representative Orientations, ServSafe Food Safety, and Retail Donation Program.
Other (20%)
Contribute to regular Operations Team Meetings and Staff Meetings.
Collaborate on seasonal and/or special projects with Operations, Development, and Advocacy Staff.
Represent WCFB at appropriate events and meetings as needed.
Maintain ServSafe certification.
Assist people seeking food assistance over the phone and in person.
Other duties as assigned.
QUALIFICATIONS
Bachelor’s degree plus 3-5 years’ experience preferred, or combination of equivalent education and experience, preferably in community engagement or events coordination.
Food safety background a plus
Strong written and verbal communication skills; Spanish speaking skills a plus. Bilingual/bicultural a plus, but not required.
Friendly, professional, and highly organized, with demonstrated outstanding customer service skills.
Strong interpersonal skills, including the ability to work collaboratively as part of a team as well as individually.
Positive, can-do attitude.
Strong ability to take initiative, proactively plan and manage workload, engage in creative problem solving, and work independently.
Willingness to travel throughout Worcester County; reliable transportation and good driving record required. A WCFB vehicle for work-related business is shared by staff.
Willingness to work occasional evening hours for Hunger-Free Network Meetings and other agency-related events.
Ability to keep good electronic records using Microsoft Office and other applications.
Solid knowledge of various computer applications, including but not limited to Microsoft Office Suite and database systems.
WCFB is an Equal Opportunity Employer. We strongly encourage people of color , women, LGBTQ individuals, people with disabilities, and people who have experienced poverty to apply.
APPLICATION INSTRUCTIONS:
Interested and qualified applicants should submit cover letter and resume either by email to jobs@foodbank.org with “Agency Relations Coordinator” in the subject line, or mail to WCFB at 474 Boston Tpk., Shrewsbury, MA 01545.
Facility Management & Maintenance, inc
Rochester, MA, United States
Puesto de Limpieza Profesional, empresa consolidada, puestos permanentes. Tareas de pulido, mapeado, sacudir polvo, limpieza de aseos y mantenimiento de repuestos, retirada de basuras, etc.
Horario: De Lunes a Viernes de 4:00pm a 8:00pm (20 horas semana)
Nov 28, 2017
Part time
Puesto de Limpieza Profesional, empresa consolidada, puestos permanentes. Tareas de pulido, mapeado, sacudir polvo, limpieza de aseos y mantenimiento de repuestos, retirada de basuras, etc.
Horario: De Lunes a Viernes de 4:00pm a 8:00pm (20 horas semana)
Facility Management & Maintenance, inc
Middleborough, MA, United States
Dos posiciones disponibles! Horario de tarde o de manana!
Horario: De lunes a Viernes de 9:00am - 1:00pm (20 h/semana)
De lunes a Viernes de 4:00pm - 9:00pm (25 h/semana)
Contacta: (617)272-5968 o ysalamancaleon@fmm-inc.com
Puesto de Limpieza Profesional, empresa consolidada, puestos permanentes. Tareas de pulido, mapeado, sacudir polvo, limpieza de aseos y mantenimiento de repuestos, retirada de basuras, etc.
Buscamos personas responsables y capaces de trabajar tanto en equipo como de forma individual. Preferible experiencia en el sector.
Nov 14, 2017
Part time
Dos posiciones disponibles! Horario de tarde o de manana!
Horario: De lunes a Viernes de 9:00am - 1:00pm (20 h/semana)
De lunes a Viernes de 4:00pm - 9:00pm (25 h/semana)
Contacta: (617)272-5968 o ysalamancaleon@fmm-inc.com
Puesto de Limpieza Profesional, empresa consolidada, puestos permanentes. Tareas de pulido, mapeado, sacudir polvo, limpieza de aseos y mantenimiento de repuestos, retirada de basuras, etc.
Buscamos personas responsables y capaces de trabajar tanto en equipo como de forma individual. Preferible experiencia en el sector.
Facility Management & Maintenance, inc
Southborough, MA, United States
Horario: De lunes a Viernes de 4:00pm - 8:00pm (20 h/semana)
Contacta: (617)272-5968 o ysalamancaleon@fmm-inc.com
Puesto de Limpieza Profesional, empresa consolidada, puestos permanentes. Tareas de pulido, mapeado, sacudir polvo, limpieza de aseos y mantenimiento de repuestos, retirada de basuras, etc.
Buscamos personas responsables y capaces de trabajar tanto en equipo como de forma individual. Preferible experiencia en el sector.
Nov 14, 2017
Part time
Horario: De lunes a Viernes de 4:00pm - 8:00pm (20 h/semana)
Contacta: (617)272-5968 o ysalamancaleon@fmm-inc.com
Puesto de Limpieza Profesional, empresa consolidada, puestos permanentes. Tareas de pulido, mapeado, sacudir polvo, limpieza de aseos y mantenimiento de repuestos, retirada de basuras, etc.
Buscamos personas responsables y capaces de trabajar tanto en equipo como de forma individual. Preferible experiencia en el sector.
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are currently seeking a Nurse Aid Training (NAT) Instructor. This is a part-time position based in our Worcester location. This is an day position, helpful if able to fill in during the day classes at times, but we are looking for someone 3-4 evenings per week. Job Summary: Provides instruction and certification in the Red Cross Nurse Assistant Training (NAT) program; primary responsibility includes planning, teaching and evaluating course participants in the classroom and clinical skills performance, leading to successful completion of the program. The instructor will provide a quality program that meets state regulations and compliance standards as well as meet the expectations for the course participants. Major Duties and Responsibilities: • Plans, coordinates, manages and directs the classroom, skills lab, and clinical setting training experience for students • Evaluates interpersonal skills, technical skills, and knowledge base of students in classroom, skill lab and clinical setting at regular intervals to measure student performance • Maintains confidential, accurate and complete records and reports as required by state and federal regulations and American Red Cross policy • Responsible for efficient and effective use of all supplies and materials maintaining appropriate controls for loss reduction and documenting replacement needs • Maintains a cooperative working relationship with clinical sites and staff to provide a comprehensive and safe learning environment for students • Completes and submits course records and reports in a timely manner, meeting required deadlines. • Meets 100% compliance for record keeping and program delivery requirements • Engages in regular effective communications with students, staff, and other stakeholders regarding programmatic changes and quality management issues. • Supports program completion activities such as graduation, recognition ceremonies and student development activities as requested • Remains current on state regulations and training standards Knowledge, Skills, and Abilities: • Ability to successfully complete appropriate instructor training as required by American Red Cross and the state. Experience with adult education preferred. • Excellent written and oral communication skills Qualifications: Current active license without restriction or probation, as a RN only in MA Two years’ experience as a nurse with at least one year’s experience working in a nursing home. Current CPR/First Aid/AED certification. Can be obtained within 90 days of hire. Adult education experience preferred Must meet state minimum nursing and teaching experience requirements for instructors. State mandated instructor training certifications can be obtained within 90 days of hire. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Sep 26, 2017
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are currently seeking a Nurse Aid Training (NAT) Instructor. This is a part-time position based in our Worcester location. This is an day position, helpful if able to fill in during the day classes at times, but we are looking for someone 3-4 evenings per week. Job Summary: Provides instruction and certification in the Red Cross Nurse Assistant Training (NAT) program; primary responsibility includes planning, teaching and evaluating course participants in the classroom and clinical skills performance, leading to successful completion of the program. The instructor will provide a quality program that meets state regulations and compliance standards as well as meet the expectations for the course participants. Major Duties and Responsibilities: • Plans, coordinates, manages and directs the classroom, skills lab, and clinical setting training experience for students • Evaluates interpersonal skills, technical skills, and knowledge base of students in classroom, skill lab and clinical setting at regular intervals to measure student performance • Maintains confidential, accurate and complete records and reports as required by state and federal regulations and American Red Cross policy • Responsible for efficient and effective use of all supplies and materials maintaining appropriate controls for loss reduction and documenting replacement needs • Maintains a cooperative working relationship with clinical sites and staff to provide a comprehensive and safe learning environment for students • Completes and submits course records and reports in a timely manner, meeting required deadlines. • Meets 100% compliance for record keeping and program delivery requirements • Engages in regular effective communications with students, staff, and other stakeholders regarding programmatic changes and quality management issues. • Supports program completion activities such as graduation, recognition ceremonies and student development activities as requested • Remains current on state regulations and training standards Knowledge, Skills, and Abilities: • Ability to successfully complete appropriate instructor training as required by American Red Cross and the state. Experience with adult education preferred. • Excellent written and oral communication skills Qualifications: Current active license without restriction or probation, as a RN only in MA Two years’ experience as a nurse with at least one year’s experience working in a nursing home. Current CPR/First Aid/AED certification. Can be obtained within 90 days of hire. Adult education experience preferred Must meet state minimum nursing and teaching experience requirements for instructors. State mandated instructor training certifications can be obtained within 90 days of hire. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Wellframe Overview:
Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.
Departmental Overview:
The Client Services team leads the transformation of clinical services with our clients through our mobile-enabled technology, analytics, and innovative approaches to workflow redesign - either directly with payers and providers or through medical device, behavioral health, and other health care partners. This team is responsible for successfully implementing the Wellframe solution with new clients, managing ongoing client relationships, and identifying opportunities for account growth and expansion. We continuously work to improve the experience of client staff and patient end-users of the Wellframe solution and to exceed overall account metrics of success. As a team, we have a lot of fun in what we do, are data-driven in our approach, have a passion for health and health care, and never stop working to make our clients successful in their path to innovating services for their patients.
Job Overview:
The Client Operations Associate is the first line of response for inbound communications via our helpdesk, providing assistance and support to our clients’ clinical staff using the Wellframe dashboard and patient end-users using the Wellframe mobile app. In addition to responsive support communications and becoming an expert in our products and client implementations, the Client Operations Associate will be critical in building and maintaining the Wellframe resources and tools that our clients’ clinical staff need to succeed, such as our online help resource center and training materials. Standout employees in this role will have the opportunity to take on increased responsibilities and grow professionally within Wellframe.
Responsibilities:
- Provide the first line of response communications for inbound user requests for help via email and telephone in both English and Spanish for our US-based and international users
- Resolve requests including but not limited to answering product questions, guiding users through registration, directing users to additional resources, providing basic troubleshooting, and escalating issues when appropriate
- Become an expert in our technology platform and services and be comfortable walking others through it
- Create new content (in English and Spanish) for our online help resource centers as new features are developed and based on trending support topics
- Assist with Spanish translations and development of user training and support materials - Represent the voice of Wellframe’s end users to proactively provide feedback to internal teams to help improve users’ experience
Requirements:
- Bachelor’s degree and at least one year of experience in a professional setting
- Excellent communication skills in both English and Spanish (written and verbal) required; experience providing technical support or training in both languages is preferred
- Passionate about providing an outstanding customer support experience, displaying active listening, and taking a data-driven approach to identify areas for training improvement and opportunities for product enhancement
- Eager to learn new technologies and comfortable using and learning multiple software tools; experience with Zendesk a plus!
- Strong time management skills and multitasking ability with excellent attention to detail
- "No task is too small" attitude, with a passion for service excellence and an eagerness to learn
- No healthcare background is necessary
Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Sep 11, 2017
Full time
Wellframe Overview:
Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.
Departmental Overview:
The Client Services team leads the transformation of clinical services with our clients through our mobile-enabled technology, analytics, and innovative approaches to workflow redesign - either directly with payers and providers or through medical device, behavioral health, and other health care partners. This team is responsible for successfully implementing the Wellframe solution with new clients, managing ongoing client relationships, and identifying opportunities for account growth and expansion. We continuously work to improve the experience of client staff and patient end-users of the Wellframe solution and to exceed overall account metrics of success. As a team, we have a lot of fun in what we do, are data-driven in our approach, have a passion for health and health care, and never stop working to make our clients successful in their path to innovating services for their patients.
Job Overview:
The Client Operations Associate is the first line of response for inbound communications via our helpdesk, providing assistance and support to our clients’ clinical staff using the Wellframe dashboard and patient end-users using the Wellframe mobile app. In addition to responsive support communications and becoming an expert in our products and client implementations, the Client Operations Associate will be critical in building and maintaining the Wellframe resources and tools that our clients’ clinical staff need to succeed, such as our online help resource center and training materials. Standout employees in this role will have the opportunity to take on increased responsibilities and grow professionally within Wellframe.
Responsibilities:
- Provide the first line of response communications for inbound user requests for help via email and telephone in both English and Spanish for our US-based and international users
- Resolve requests including but not limited to answering product questions, guiding users through registration, directing users to additional resources, providing basic troubleshooting, and escalating issues when appropriate
- Become an expert in our technology platform and services and be comfortable walking others through it
- Create new content (in English and Spanish) for our online help resource centers as new features are developed and based on trending support topics
- Assist with Spanish translations and development of user training and support materials - Represent the voice of Wellframe’s end users to proactively provide feedback to internal teams to help improve users’ experience
Requirements:
- Bachelor’s degree and at least one year of experience in a professional setting
- Excellent communication skills in both English and Spanish (written and verbal) required; experience providing technical support or training in both languages is preferred
- Passionate about providing an outstanding customer support experience, displaying active listening, and taking a data-driven approach to identify areas for training improvement and opportunities for product enhancement
- Eager to learn new technologies and comfortable using and learning multiple software tools; experience with Zendesk a plus!
- Strong time management skills and multitasking ability with excellent attention to detail
- "No task is too small" attitude, with a passion for service excellence and an eagerness to learn
- No healthcare background is necessary
Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Harvard University
Cambridge, Massachusetts, United States, 02138
Harvard University 14-Aug-2017 Sr. Program Manager Harvard Graduate School of Education 43461BR Duties & Responsibilities The Senior Program & Coaching Manager will work under the direction of Lee Teitel, HGSE Faculty member and Faculty Director of the Reimagining Integration: Diverse and Equitable Schools Project (RIDES). This individual will develop and lead the RIDES coach and coaching development program along with additional targeted programs including: development and implementation of program components for the RIDES fellowship, the RIDES student research and practice activities, and the RIDES leadership team. More specifically, the role will include: • Core member of the RIDES senior leadership team; • Screen, identify, and facilitate the development of RIDES coaches in training; • Develop coach assessment tools and targeted professional development based on assessment results for coaches in the field; • Identify and successfully develop partnerships with district superintendents and other senior leaders in partnering districts and schools for placement of coaches-in-training and in-practice, coordinating as needed and helpful with leaders of other HGSE projects already engaged in partnerships with targeted sites; • Develop components of the RIDES/Walton Fellowship (RWF) program and lead parts of the pilot, working with the RIDES leadership team and HGSE administrators to finalize RWF for academic year 2018-19 admissions process. • Co-initiate and co-lead a network for the partner leaders to share progress and approaches for improved school integration, create case studies and pictures of practice, and ongoing assessment and re-evaluation of coaching needs as identified by the partner network. • Initiate and co-direct with RIDES Faculty Director a national Community of Practice for Integration-schools, districts and charter management organization partnering with RIDES virtually and perhaps on-site, as funds allow, testing tools and coaching approaches and building cases profiling strong coaching for integration; • Assess and revise current and develop new coaching resources, to be used in face to face classes as well as on-line modalities (e.g. modular learning assets, mini-online courses, webinars, etc.); • Co-develop resources for broader public audience (e.g. teachers, parents, students, community members, policy makers, etc.) to learn how to customize and apply the RIDES tools, diagnostics, practices, and resources in their context; • Hire and supervise graduate students (masters and doctorate level) in practice sites, in research projects, and other specialized projects as needed for the RIDES program. This is a term position with funding for 12 months with the possibility of renewal. For complete job details please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25240&siteid=5341&jobId=1313333 EEO
Apply Here
PI99075551
Aug 17, 2017
Part time
Harvard University 14-Aug-2017 Sr. Program Manager Harvard Graduate School of Education 43461BR Duties & Responsibilities The Senior Program & Coaching Manager will work under the direction of Lee Teitel, HGSE Faculty member and Faculty Director of the Reimagining Integration: Diverse and Equitable Schools Project (RIDES). This individual will develop and lead the RIDES coach and coaching development program along with additional targeted programs including: development and implementation of program components for the RIDES fellowship, the RIDES student research and practice activities, and the RIDES leadership team. More specifically, the role will include: • Core member of the RIDES senior leadership team; • Screen, identify, and facilitate the development of RIDES coaches in training; • Develop coach assessment tools and targeted professional development based on assessment results for coaches in the field; • Identify and successfully develop partnerships with district superintendents and other senior leaders in partnering districts and schools for placement of coaches-in-training and in-practice, coordinating as needed and helpful with leaders of other HGSE projects already engaged in partnerships with targeted sites; • Develop components of the RIDES/Walton Fellowship (RWF) program and lead parts of the pilot, working with the RIDES leadership team and HGSE administrators to finalize RWF for academic year 2018-19 admissions process. • Co-initiate and co-lead a network for the partner leaders to share progress and approaches for improved school integration, create case studies and pictures of practice, and ongoing assessment and re-evaluation of coaching needs as identified by the partner network. • Initiate and co-direct with RIDES Faculty Director a national Community of Practice for Integration-schools, districts and charter management organization partnering with RIDES virtually and perhaps on-site, as funds allow, testing tools and coaching approaches and building cases profiling strong coaching for integration; • Assess and revise current and develop new coaching resources, to be used in face to face classes as well as on-line modalities (e.g. modular learning assets, mini-online courses, webinars, etc.); • Co-develop resources for broader public audience (e.g. teachers, parents, students, community members, policy makers, etc.) to learn how to customize and apply the RIDES tools, diagnostics, practices, and resources in their context; • Hire and supervise graduate students (masters and doctorate level) in practice sites, in research projects, and other specialized projects as needed for the RIDES program. This is a term position with funding for 12 months with the possibility of renewal. For complete job details please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25240&siteid=5341&jobId=1313333 EEO
Apply Here
PI99075551
Harvard University
Cambridge, Massachusetts, United States, 02138
Harvard University
17-Aug-2017
Learning Technologist
Harvard Graduate School of Education
43259BR
Duties & Responsibilities
Reporting to the Manager of Technology and Media, Teaching and Learning Lab, and situated within Academic Affairs, this position manages the discovery, exploration, prototyping, piloting, evaluating, and reporting of emerging and established technologies and platforms. In collaboration with learning designers, s/he promotes and facilitates the effective and sustainable use of technology in teaching and learning via consultation, needs assessment, and systematic evaluation. S/he serves as technical expert for supported platforms via deep understanding of affordances and limitations of various configurations and an evolving insight into the learner's experience.
Design and Development
In collaboration with a learning design team, promotes and facilitates the effective and sustainable use of technology in teaching and learning via client consultation, needs assessment, implementation, and systematic evaluation.
Determines and applies sound pedagogical strategies to a diverse set of educational experiences and learners.
Provides expertise in the support of interactive and collaborative online learning experiences through the use of synchronous and asynchronous approaches.
Creatively problem solves by prioritizing and framing technological solutions and approaches to enable innovative learning design and realistic production.
Works cross-functionally with developers to advise on the production of video content, digital assets, and learning objects in technology enhanced learning experiences.
Combines a creative approach to educational challenges and diplomatically collaborates across a matrix of project team members.
Serves as technical expert for supported platforms by establishing comprehensive knowledge of tool functionality, deep understanding of affordances and limitations of various configurations, and an evolving insight into the learner's experience.
Innovation, Emerging Technologies, and Research
Assumes a human-centered design approach that focuses on user experience, iterative development, and rigorous assessment.
Balances competing demands inherent in innovation to facilitate purposeful experimentation and ensure deliverability.
Assesses and evaluates new technologies; establishing pilot programs as needed
Maintains deep knowledge of industry trends and ongoing market developments in innovative online teaching platforms, tools, and environments.
Champions innovative practices that enable the team to quickly produce, continuously improve, effectively collaborate, and rigorously assess.
Translates design-based principles into actionable paradigms and support team members in integrating these practices throughout the TLL portfolio.
Documentation and Analytics
Responsible for developing proposals and functional prototypes.
Identifies,develops,and assesses documentation and best practices to improve and enhance the work of the team.
Manages content for TLL website.
Management
Identify and hire several student workers to contribute to TLL initiatives.
Train and support student workers.
Assign weekly duties and oversee progress on an ongoing basis.
This is a 1- year position with the possibility of renewal
For complete job details please visit : https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25240&siteid=5341&jobId=1309812#jobDetails=undefined
EEO
Apply Here PI99075465
Aug 17, 2017
Full time
Harvard University
17-Aug-2017
Learning Technologist
Harvard Graduate School of Education
43259BR
Duties & Responsibilities
Reporting to the Manager of Technology and Media, Teaching and Learning Lab, and situated within Academic Affairs, this position manages the discovery, exploration, prototyping, piloting, evaluating, and reporting of emerging and established technologies and platforms. In collaboration with learning designers, s/he promotes and facilitates the effective and sustainable use of technology in teaching and learning via consultation, needs assessment, and systematic evaluation. S/he serves as technical expert for supported platforms via deep understanding of affordances and limitations of various configurations and an evolving insight into the learner's experience.
Design and Development
In collaboration with a learning design team, promotes and facilitates the effective and sustainable use of technology in teaching and learning via client consultation, needs assessment, implementation, and systematic evaluation.
Determines and applies sound pedagogical strategies to a diverse set of educational experiences and learners.
Provides expertise in the support of interactive and collaborative online learning experiences through the use of synchronous and asynchronous approaches.
Creatively problem solves by prioritizing and framing technological solutions and approaches to enable innovative learning design and realistic production.
Works cross-functionally with developers to advise on the production of video content, digital assets, and learning objects in technology enhanced learning experiences.
Combines a creative approach to educational challenges and diplomatically collaborates across a matrix of project team members.
Serves as technical expert for supported platforms by establishing comprehensive knowledge of tool functionality, deep understanding of affordances and limitations of various configurations, and an evolving insight into the learner's experience.
Innovation, Emerging Technologies, and Research
Assumes a human-centered design approach that focuses on user experience, iterative development, and rigorous assessment.
Balances competing demands inherent in innovation to facilitate purposeful experimentation and ensure deliverability.
Assesses and evaluates new technologies; establishing pilot programs as needed
Maintains deep knowledge of industry trends and ongoing market developments in innovative online teaching platforms, tools, and environments.
Champions innovative practices that enable the team to quickly produce, continuously improve, effectively collaborate, and rigorously assess.
Translates design-based principles into actionable paradigms and support team members in integrating these practices throughout the TLL portfolio.
Documentation and Analytics
Responsible for developing proposals and functional prototypes.
Identifies,develops,and assesses documentation and best practices to improve and enhance the work of the team.
Manages content for TLL website.
Management
Identify and hire several student workers to contribute to TLL initiatives.
Train and support student workers.
Assign weekly duties and oversee progress on an ongoing basis.
This is a 1- year position with the possibility of renewal
For complete job details please visit : https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25240&siteid=5341&jobId=1309812#jobDetails=undefined
EEO
Apply Here PI99075465
Harvard University
Cambridge, Massachusetts, United States, 02138
Harvard University 11-Aug-2017 Learning Designer Harvard Graduate School of Education 43448BR Duties & Responsibilities The Teaching and Learning Lab within Academic Affairs at the Harvard Graduate School of Education is seeking a Learning Designer to assist with the design and development of online courses at programs. Under the direction of the Assistant Director of Learning Design, the Learning Designer is a creative thinker who is able to envision technological solutions to instructional problems. The Learning Designer will be embedded in teaching teams as they work collaborative to design and develop digital learning assets - from standalone learning units through fully online courses. The position involves close attention to detail, commitment to a rapid development mindset, and willingness to pitch in to move a project toward completion. This position reports to the Assistant Director of Learning Design. The responsibilities described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Learning Design 35% • Analyze specific learning and teaching challenges with faculty, teaching fellows (TFs), departments, and executive education and advise on approaches to address these challenges • Coach others on the process of learning design and best practices for online communication / collaboration and learning asset / digital content development • Craft / coach the design of training materials and documentation for courses, departments, and executive education based on design plans developed by the Assistant Director of Learning Design Project Management and Technical Expertise 15% • Keep abreast of new developments in the area of responsibility, always with a focus on how that can enhance the HGSE environment. • Work with the Assistant Director of Learning Design to maintain the design portfolio of the team. Work to keep projects on task and on budget; elevate problem areas to senior leadership when required. • Provide project leadership on digital asset creation projects, identify partners both inside and outside of the group, and maintain clear communication channels with all stakeholders. Digital Asset Creation 50% • Develop / revise digital assets using HGSE-support authoring tools • Build online / blended courses on multiple platforms following a design plan • Develop training resources for teaching teams and online facilitators • Liaise with learning technologists to explore integrations of 3rd-party or custom applications. Other miscellaneous tasks and special projects: • Stay current with technology trends. • Recommend and evaluate relevant software products. This is a 2-year term position with the possibility of renewal. Basic Qualifications • Bachelor's degree. • Minimum of one year experience in higher education in an instructional technology/instructional design role. • Experience using or authoring in a learning management system. Any applicant wishing to be considered for this position must indicate that they meet all of the basic requirements in either their cover letter or resume. Applicants wishing to be considered must supply a cover letter in addition to their resume. Additional Qualifications • Master's Degree in Education or a related field. • Experience designing online instruction. • Excellent writing and presentation skills • Proven understanding of tools for teaching, including emerging technologies • Ability to stay abreast of the changing educational technology landscape EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.
Apply Here PI99039531
Aug 14, 2017
Full time
Harvard University 11-Aug-2017 Learning Designer Harvard Graduate School of Education 43448BR Duties & Responsibilities The Teaching and Learning Lab within Academic Affairs at the Harvard Graduate School of Education is seeking a Learning Designer to assist with the design and development of online courses at programs. Under the direction of the Assistant Director of Learning Design, the Learning Designer is a creative thinker who is able to envision technological solutions to instructional problems. The Learning Designer will be embedded in teaching teams as they work collaborative to design and develop digital learning assets - from standalone learning units through fully online courses. The position involves close attention to detail, commitment to a rapid development mindset, and willingness to pitch in to move a project toward completion. This position reports to the Assistant Director of Learning Design. The responsibilities described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Learning Design 35% • Analyze specific learning and teaching challenges with faculty, teaching fellows (TFs), departments, and executive education and advise on approaches to address these challenges • Coach others on the process of learning design and best practices for online communication / collaboration and learning asset / digital content development • Craft / coach the design of training materials and documentation for courses, departments, and executive education based on design plans developed by the Assistant Director of Learning Design Project Management and Technical Expertise 15% • Keep abreast of new developments in the area of responsibility, always with a focus on how that can enhance the HGSE environment. • Work with the Assistant Director of Learning Design to maintain the design portfolio of the team. Work to keep projects on task and on budget; elevate problem areas to senior leadership when required. • Provide project leadership on digital asset creation projects, identify partners both inside and outside of the group, and maintain clear communication channels with all stakeholders. Digital Asset Creation 50% • Develop / revise digital assets using HGSE-support authoring tools • Build online / blended courses on multiple platforms following a design plan • Develop training resources for teaching teams and online facilitators • Liaise with learning technologists to explore integrations of 3rd-party or custom applications. Other miscellaneous tasks and special projects: • Stay current with technology trends. • Recommend and evaluate relevant software products. This is a 2-year term position with the possibility of renewal. Basic Qualifications • Bachelor's degree. • Minimum of one year experience in higher education in an instructional technology/instructional design role. • Experience using or authoring in a learning management system. Any applicant wishing to be considered for this position must indicate that they meet all of the basic requirements in either their cover letter or resume. Applicants wishing to be considered must supply a cover letter in addition to their resume. Additional Qualifications • Master's Degree in Education or a related field. • Experience designing online instruction. • Excellent writing and presentation skills • Proven understanding of tools for teaching, including emerging technologies • Ability to stay abreast of the changing educational technology landscape EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.
Apply Here PI99039531
