UrbanStems

UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.  Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn. We’re looking for an Operations Engineering Manager to join our growing team. Due to our explosive growth ahead, and a heavy focus on future operational expansion, this role is extremely critical to the success of the company. Our ideal candidate will have an industrial engineering background, and will be at ease working cross functionally with multiple teams throughout the organization, such as Fulfillment, Delivery, Ecommerce, and Supply Chain. Responsibilities Collaborate with the Fulfillment and Delivery teams to ensure all customer key performance metrics and objectives are achieved, as well as with the Ecommerce team to ensure 100% alignment with respect to sales forecasts and goals Provide recommendations on moving volume between Fulfillment Centers based on operational and capacity constraints to meet the demand plan while optimizing operational and shipping costs Manage the efficient use of resources across all UrbanStems facilities, including our Hyattsville Hub, Washington, D.C. Same Day FC, Manhattan Same Day FC, and Brooklyn Same Day FC  Ensure all FC’s are following prescribed operational methods that are documented via SOPs that drive standardization across the network Assist the Director of Fulfillment and Head of Delivery Operations in evaluating the current state of each FC operation, in the performance of weekly/monthly cost analysis based on the the established operating plans, and in the buildout of a daily, weekly and monthly operating plan that is aligned with forecasted sales goals Develop major holiday capacity and contingency plans, and strive to identify inherent risks to these plans by analyzing operating and shipping costs Develop capacity planning targets that focus on maximizing the capacity of each UrbanStems FC to drive efficiency and profitability by aligning sales forecasts with fulfillment/delivery capacity Perform periodic Supply Chain Network Opportunity Assessments to analyze the structure, cost, and performance of metrics Work with FedEx to analyze data and find opportunities in savings  Qualifications Bachelor's degree in Business Management, Supply Chain Management, Logistics, Industrial Engineering or related degree preferred, with several years experience in a Supply Chain or Operations Management role desirable  Highly analytical with the ability to develop canned and ad hoc reports to drive desired performance and goals Advanced proficiency with Excel or Google Sheets Must possess an impeccable attention to detail with strong communication, collaboration, and interpersonal skills Strong ability to prioritize multiple projects, problem solve and quickly adapt in an evolving environment We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.  Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn. We’re looking for a Supply Planning Analyst to oversee and analyze our supply forecasting, crop planning, and tracking utilization. Our ideal candidate will be at ease collaborating across the floral department, including improving the tools for tracking vendor performance to service level agreements, credit tracking, and KPIs. This role will also work closely with the Farm Accounts Manager and the Senior Floral Category Manager to coordinate with Sales and Merchandising on quarterly revenue targets and synthesizing data on supply capacity. While an expertise in the floral, produce, or agriculture industry is NOT required, a curiosity to learn about flowers and plants will be needed! Responsibilities Manage accurate credit tracking for shortages and rejections, including auditing POs to KPI spend Support the Floral Manager to build out a floral supply forecast based on crop plans, purchasing agreements, and quarterly business agreements; this includes using crop planning to meet our demand as UrbanStems scales and gain cost savings Oversee third party auditors on crop inspections and targeted crop planning goals Coordinate with the NPI Coordinator and Farm Supervisor to analyze inspection reports, vase life tests, and temperature trackers to incentivize quality improvements Support quarterly business reviews with our supply partners that guide the floral supply plan and strategy; this includes improving COGS goals Support the Floral Manager to analyze QC data, sales velocity, and utilization of crop plans  Develop hypotheses and tests to improve quality during product development, and resolve issues once bouquets are launched Demonstrate understanding of supply chain costs and effectively manage to reduce landed costs while maintaining quality, consistency, and reliability Support the Senior Inventory Analyst and coordinate with the sales team on standard confidence intervals and forecasted variance, and communicate supply constraints to meet the sales forecast Strive for data governance across the entire category with support from the Farm Accounts Manager Qualifications Bachelor's degree in Business Management, Supply Chain Management, Logistics, or related technical degree preferred, and/or 3+ years in manufacturing, warehousing, inventory management, or data analysis is highly desirable CPIM and CSCP certification is preferred  Advanced level proficiency with Excel or Google Sheets, and Tableau or Looker Prior experience collaborating with Finance to ensure accuracy of vendor invoices against agreed-upon pricing and credit memos Must possess an impeccable attention to detail with strong communication, collaboration, and interpersonal skills Strong ability to prioritize multiple projects, problem solve and quickly adapt in an evolving environment We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.  Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, J.Crew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn. We’re looking for a Merchandising Associate to join our growing team with a focus on our floral category. In this role, you will have the ability to work closely with senior leadership, making a huge contribution to a rapidly growing part of the business. This is an ideal role for someone looking to join a national brand and become a valuable member of our future growth! Responsibilities Autonomously plan and execute photoshoots and design days; this includes but is not limited to scheduling, reaching out to designers, photographers and stylists, coordination of product samples, and assisting in product styling Complete ownership of product documentation, including developing, maintaining and presenting internal product guides complete with product specs, product cost and pricing information; create and maintain other documents such as the product development calendar and internal product information material. Examples include launching and run timing, care instructions, and stem counts; independently share and present content with cross functional teams such as Operations, Supply Chain, Ecommerce and Marketing Contribute to QCing floral products on the storefront after submission to the Ecommerce team  Monitor product performance and collaborate with the product development manager in compiling sales and product quality data for internal stakeholders and external vendors Manage special projects such as competitive analyses and ad-hoc site merchandising initiatives; thereafter, related responsibilities involve presenting to the Merchandising Manager and/or other cross functional teams Ensure NPI timelines and key dates are met and relevant tasks are thoroughly completed Create SOPs, as needed, for new processes  Research new bouquet design and concepts which are utilized in design pitches for seasonal assortments; aid in styling and design execution of product, while recording bouquet recipes for supply chain teams to execute designs Manage and streamline communications for product launches internally with the Operations, Supply Chain, Marketing, & Ecommerce teams Become an expert on our products to provide clarification to Operations and Care teams on product quality, care and handling instructions; this position will provide guidance on approved substitutions in floral products Qualifications 2-3 years experience in buying, merchandising, or supply chain Proficiency with Microsoft Office or Google equivalent, especially Excel and/or Google Sheets Looker, Tableau and Google Analytics experience preferred Self-starter with impeccable attention to detail Strong analytical, communication, collaboration, and interpersonal skills Strong ability to prioritize multiple projects and quickly adapt in an evolving environment We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

In this role, you will provide daily, hands-on supervision and problem solving support to the dried bouquet receiving and production team, ensuring quality control processes are followed and that inventory quality from our vendors is upheld to UrbanStems’ standards. Additionally, while providing hands-on oversight of our dried product lines, this role will ensure that the quality programs for our Floral & Non-Floral categories continue to grow in the right direction by providing managerial support to our Quality Control Lead. The Quality Control & Production Supervisor will also support the product and supply chain management functions, enhancing the customer experience by providing technical guidance on product offerings and quality improvement opportunities. Responsibilities   Direct team and provide support where needed to ensure daily production schedules are met for the dried product line Receive and quality check inbound products against dried product spec documentation Collaborate with the Quality Associates & Warehouse Managers on defining weekly receiving and production schedules, defining correlating labor needs based on forecasted weekly volumes Train and monitor production line employees to maintain production quotas Understand customer needs and requirements to develop and implement effective quality control processes Devise and review specifications for new products or processes, including stem level QC specifications based on feedback from designer, SCM, and vendors Maintain record-keeping, including daily updating of quality control summary databases and yield rates for production Work with Category Manager to upkeep the supplier control program, documents and records Regularly review vendor performance with the product and supply chain teams, providing guidance on corrective action for underperforming vendors Partner with product to identify and test new consumer products or floral care technologies Actively participate in process improvement; assist in the ongoing development, documentation and execution of processing and quality control procedures Manage and provide guidance to the Floral & Non-Floral Quality Leads, ensuring their roles and responsibilities are actively completed per schedule Qualifications   1-2 years of floral experience in a leadership role Empathy, patience, and attention to detail are your personal touchstones You have an insatiable curiosity; you're ready to learn about new bouquet designs and the stems that go in them Ability to lead a team of ops associates to efficiently mass produce our dried bouquets; able to train ops associates with dried bouquets You’re a data-driven problem solver; you see patterns and like to dig into the data to find the why Organized and detail focused; you can juggle multiple tasks with ease, pay close attention to detail at every turn, and plan ahead You collaborate and communicate well across a fast-moving and dynamic organization Background in Excel/Google Sheets We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

In this role, you will provide daily, hands-on supervision and problem solving support to the dried bouquet receiving and production team, ensuring quality control processes are followed and that inventory quality from our vendors is upheld to UrbanStems’ standards. Additionally, while providing hands-on oversight of our dried product lines, this role will ensure that the quality programs for our Floral & Non-Floral categories continue to grow in the right direction by providing managerial support to our Quality Control Lead. The Quality Control & Production Supervisor will also support the product and supply chain management functions, enhancing the customer experience by providing technical guidance on product offerings and quality improvement opportunities. Responsibilities   Direct team and provide support where needed to ensure daily production schedules are met for the dried product line Receive and quality check inbound products against dried product spec documentation Collaborate with the Quality Associates & Warehouse Managers on defining weekly receiving and production schedules, defining correlating labor needs based on forecasted weekly volumes Train and monitor production line employees to maintain production quotas Understand customer needs and requirements to develop and implement effective quality control processes Devise and review specifications for new products or processes, including stem level QC specifications based on feedback from designer, SCM, and vendors Maintain record-keeping, including daily updating of quality control summary databases and yield rates for production Work with Category Manager to upkeep the supplier control program, documents and records Regularly review vendor performance with the product and supply chain teams, providing guidance on corrective action for underperforming vendors Partner with product to identify and test new consumer products or floral care technologies Actively participate in process improvement; assist in the ongoing development, documentation and execution of processing and quality control procedures Manage and provide guidance to the Floral & Non-Floral Quality Leads, ensuring their roles and responsibilities are actively completed per schedule Qualifications   1-2 years of floral experience in a leadership role Empathy, patience, and attention to detail are your personal touchstones You have an insatiable curiosity; you're ready to learn about new bouquet designs and the stems that go in them Ability to lead a team of ops associates to efficiently mass produce our dried bouquets; able to train ops associates with dried bouquets You’re a data-driven problem solver; you see patterns and like to dig into the data to find the why Organized and detail focused; you can juggle multiple tasks with ease, pay close attention to detail at every turn, and plan ahead You collaborate and communicate well across a fast-moving and dynamic organization Background in Excel/Google Sheets We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.  Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn. We’re looking for a Site Optimization Senior Associate to join our Ecommerce Team and support the build out of our optimization program. You will become an expert and source of truth for the UrbanStems website and its digital products, and have exposure to a thriving D2C business model from all sides, including engineering, customer experience, and marketing. Our ideal candidate will be at ease working cross functionally with multiple teams throughout the organization, and will sit on a small but dynamic team that allows you to actively see the impact of your work each day. This is a brand new position we’ve created, and we’d love for you to grow with us! Responsibilities Support the development and execution of AB testing based on company priorities, and establish a cadence for sharing the AB testing report Partner with your manager and our Customer Experience Analyst on analysis of price testing and developing the digital merchandising pricing strategy Collaborate with the engineering team on implementation and testing of new digital products and new site features Translate findings and results in a clear and concise manner, and provide recommendations on actionable trends and insights  Collaborate with your manager and the business intelligence team to develop a site optimization metrics dashboard Analyze the performance of digital products and of site features by channel, customer group, etc. Manage landing page creation and testing in collaboration with the paid marketing and creative teams Refine processes to efficiently facilitate testing and optimization efforts at scale Communicate the effectiveness of new product launches, site changes, and other various marketing initiatives Qualifications   Bachelor's degree in Economics, Finance, Business, Computer Science, or Statistics preferred  Several years experience in a highly analytical role, with proficiency in Excel/Google Sheets Must possess an impeccable attention to detail Innate tech savviness, and an appetite to actively pursue new skill sets and technologies (such as Google Analytics, Salesforce Commerce Cloud, Tableau, Looker) Ability to communicate ideas and data verbally/in presentations, written, and through visualization tools Strong communication, collaboration, and interpersonal skills Strong ability to prioritize multiple projects and quickly adapt in an evolving environment We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.  Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn. We’re looking for a Marketing Technology Sr. Associate to take ownership of and streamline our paid media reporting; this is a brand new role on our expanding marketing team, and we expect this person to take the lead on a number of new projects. You’ll have direct exposure to senior leadership, work cross functionally to improve ROI, drive KPIs, and increase company revenue.  Responsibilities Improve UrbanStems’ marketing efficiency and customer acquisition efforts; fully integrate our data into attribution tools and software Interpret and implement tools to measure marketing effectiveness, media attribution, ROI, optimization strategies, and customer funnel dynamics with an emphasis on conversion Provide media spend optimizations and recommendations to the greater marketing team; independently perform daily ad optimizations while monitoring and reporting on trends in key performance metrics Partner closely with our ecommerce and business intelligence teams to improve landing pages and on-site conversion rates Onboard the Customer Data Platform to improve sales and retention strategies Leverage market, competitive and customer intelligence to develop a deep understanding of opportunities, consumer insights, and business drivers Develop A/B test plans and strategies to optimize acquisition efforts Qualifications   Several years of performance based growth marketing experience preferred Solid understanding of basic statistical technique and methodologies, as well as an understanding of distributions, hypothesis testing, and A/B testing required Ability to translate and interpret technical results and metrics into data-driven decisions and actionable insights a must Proficiency with visualization tools such as Tableau, Looker, or Mode, as well as with ContentSquare or other on-site tracking tools preferred  Experience with CDP, DMP, or CRM tools beneficial; experience with SQL a plus  Must possess an impeccable attention to detail, strong communication, collaboration, and interpersonal skills Strong ability to prioritize multiple roles and quickly adapt in an evolving environment We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.  Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn. We’re looking for a Customer Happiness Manager who will help us succeed in fulfilling our mission to #SendHappy. Our Happiness Team delivers exceptional customer follow-up, provides empathetic support and understanding during our customers’ most passionate moments, and ensures the entire operation is framed through the customer experience lens. This is a brand new position we’ve created, and we’d love for you to grow with us! Responsibilities Implement effective customer care procedures, policies, standards and best practices Utilize strong de-escalation skills to assist customers in need, resolving any escalated customer concerns in a timely manner Highlight trends and patterns from customer inquiries, injecting positive change across the business with creative tools to aid customers Develop customer satisfaction goals and growth/performance metrics, and hold the Happiness Team accountable to these goals Work with functional leaders to understand their key business metrics and improve performance against those measures via customer support; for example, partner closely with our development team to enhance and improve ecommerce processes for the best customer experience Identify and communicate any web content errors or issues quickly to the appropriate channels for immediate resolution Analyze and manage online fraud protection program and systems Create a continual learning environment by mentoring team members with a focus on professional development; hire and train new customer care agents, and develop weekly and hourly agent schedules based on business needs Manage budget relating to headcount and operating expenses for team operations Qualifications   Bachelor's degree and minimum 5 years experience in a customer care position, with several in a managerial capacity; managing an offshore team a plus Solid understanding of managerial best practices, building training programs, and demonstrated empathy and patience a must Demonstrated experience delivering exceptional service across email, web chat, SMS and phone 1-2 years experience as a Zendesk administrator required Proficiency in Microsoft Office, including Excel or Google Sheets, customer service software, databases, and CRM tools Must possess an impeccable attention to detail Strong communication, collaboration, and interpersonal skills Strong ability to prioritize multiple projects and quickly adapt in an evolving environment We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.  Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn. We’re looking for our first in-house UI/UX Designer to join our growing engineering team. Our ideal candidate will possess a solid understanding of how each touchpoint is connected to the user experience, and will be at ease collaborating with our Customer Experience team to create an enjoyable experience at every step of the customer journey. This is a brand new position we’ve created, and we’d love for you to grow with us! Responsibilities   Create user centric designs by understanding and translating UrbanStems’ business requirements, and analyzing customer feedback Collaborate with our Ecommerce Customer Experience team to run designs through the entire lifecycle (from idea to measurement and improvement) Create user flows, wireframes, and mockups that translate ecommerce system requirements into highly functional, user friendly experiences Solve for complex, user centric cases while leveraging the design thinking process across various project sizes and timelines Remain up to date on emerging industry trends to provide insight on ways to improve visual design, usability, website functionality, and experiences Iterate and evolve designs by conducting user testing and qualitative sessions to improve engagement, usability, and affinity  About You Several years experience in a UI/UX capacity, with ecommerce industry experience strongly preferred; experience with an ecommerce platform such as Salesforce Commerce Cloud or Shopify preferable Experience with a UI-native design tool, such as Figma, Adobe XD, Invision, or Sketch You adapt to new technology quickly and are always looking for opportunities to hone your skills in a fast paced work environment Strong ability to communicate effectively across technical and non-technical teams Strong organizational and time management skills; ability to shift gears quickly and effectively We’re a small, lean team; a desire to take ownership of tasks and projects is a must We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.  Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn. We’re looking for a thoughtful, motivated, and experienced Frontend Engineer to join our growing NYC or DC team. If you’re the right one for us, you take great pride in your work and are at ease working within an agile environment. You can take designs and create pixel perfect versions in code, and have a knack for creating a seamless user experience. You have complete awareness as to what makes a phenomenal user experience, and are able to put this into practice. The Gig Translate company and consumer needs into functional and compelling consumer experiences Structure our current frontend code in a more visually consistent manner that encourages the building of more accessible and user friendly interfaces Contribute clean, scalable, reliable and high quality production code to the UrbanStems consumer-facing website Improve the performance, reliability, and scalability of our current code  Collaborate with other engineers and stakeholders to wireframe concepts and apply learnings from analytics to improve site conversion rate and consumer satisfaction  Provide guidance and mentorship to less experienced engineers through code reviews, peer debugging sessions, and by contributing to guidelines and best practices for how we work About You You adapt to new technology quickly and are always looking for opportunities to hone your skills in a fast paced work environment Experience writing clean, accessible, performant, and beautiful HTML and CSS Fluent in JavaScript and jQuery Experience in Salesforce Commerce Cloud or other similar ecommerce frameworks (i.e. Magento, Shopify) is strongly preferred but not necessary Strong ability to communicate effectively across technical and non-technical teams Strong organizational and time management skills; ability to shift gears quickly and effectively We’re a small, lean team; a desire to take ownership of tasks and projects is a must We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.  Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn. Our Product Specialist will play a key role in the scoping, testing, and implementation of our tech and digital product initiatives. You will be involved in the planning and execution of our product roadmap and lead the discovery and strategy of key initiatives. This is an ideal role for a candidate looking to build a career in product management, who might have prior work experience in a business analyst or software requirements analyst capacity. Our ideal candidate will have solid communication and presentation skills, business acumen, and ecommerce experience to aid in the long-term growth and success of our company. This is a brand new position we’ve created, and we’d love for you to grow with us! Responsibilities Develop business insights by working cross functionally with our Ecommerce, Engineering, Sales, Creative, Supply Chain, Marketing, and Merchandising teams, identifying opportunities and recommending the prioritization of product and tech initiatives Build and own the product roadmap and prioritize initiatives based on business needs; collect requirements and goals from stakeholders on end-to-end customer experience Help meet company objectives and fuel growth using digital products and tech as key drivers of growth Assist in the development of digital features that provide significant value to customers and remove friction During feature definition, define detailed requirements and success metrics Collaborate with both onsite and offshore engineering teams with the goal to resolve questions and hand off a well defined scope Assist in QA of features before launch, and ead feature areas end-to-end, maintaining a prioritized backlog of epics, user stories and tasks Qualifications Several years experience in ecommerce product management, business analysis, or related function Ability to coordinate interactions between internal stakeholders, outside vendors, and senior management Detail driven with excellent research and analytical skills Ability to adhere to tight timelines and strict deadlines Strong communication, collaboration, and interpersonal skills Strong ability to prioritize multiple projects and quickly adapt in an evolving environment We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

Founded in 2014 in Washington, DC, UrbanStems has become one of the nation’s leading online flower delivery companies. With a mission to #SendHappy, we’ve launched partnerships with major name brands including J.Crew, Bumble, and Vogue. We offer a collaborative, open working environment with ample opportunity to learn and grow. We’re looking for a thoughtful, well-rounded, motivated, and experienced backend developer to join our growing team. If you’re the right one for us, you take great pride in your work and are at ease working within an agile environment. You’ll have the opportunity to grow and achieve at new levels, collaborating with our small but ambitious, brilliant, hard-working, and fun team while contributing to our culture of success. In engineering at UrbanStems, we have a bias towards progress over process, treat one another with respect, and value autonomy.  The Gig Contribute clean, clear, and high quality production code Improve the performance, reliability, and scalability of our current code and systems  Collaborate with the other engineers and stakeholders to establish objectives and design more functional, cohesive software to enhance the user experience and ensure it’s as seamless as possible  Play a pivotal role in updating and adding new features to our APIs and internal tools for customer service, inventory, and fulfillment Provide value directly to UrbanStems’ customers as quickly, reliably, and accurately as possible Provide guidance and mentorship to less experienced engineers through code reviews, peer debugging sessions, and by contributing to guidelines and best practices for how we work About You You adapt to new technology quickly and are always looking for opportunities to hone your skills Desire to write clean, scalable, testable, and reliable software in a fast-paced work environment Fluent in Node.js and javascript (experience with Python, Java or C# a plus) Fluent in both SQL (i.e. MySQL and PostgreSQL) and NoSQL (such as MongoDB, DynamoDB or Redis) database technologies Experienced in building distributed systems for scale and deploying them in the cloud Experience with AWS services such as Lambda, SNS, SQS, S3, and Kinesis or equivalents is a plus Strong ability to communicate effectively across technical and non-technical teams Strong organizational and time management skills; ability to shift gears quickly and effectively We’re a small, lean team; a desire to take ownership of tasks and projects is a must We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.