Licensing Qualification Specialist (Administrative Specialist 1)

  • Oregon Health Authority
  • Salem OR
  • Jan 20, 2021
Full time Government

Job Description

Job number: REQ-33184

This is a full-time, permanent classified position and is represented by a union.

The Oregon Health Authority (OHA), Public Health Division (PHD), Health Licensing Office (HLO)) in Salem, OR is recruiting for Licensing Qualification Specialist to assist the HLO Licensing Manager in overseeing the authorization and renewal process of multiple boards, councils and programs.

What will you do?
As the Licensing Qualification Specialist, you will determine applicant’s qualifications for licensing authorization and renewals by applying applicable statute, rules, policies and procedures. You will review applications for completeness and accuracy to ensure supporting documentation is provided and qualification requirements are met as regulated by statute and rule. You will also provide professional, friendly customer service to the public and prospective applicants in-person, over the phone, and in writing to answer inquiries concerning licensing, renewal and continuing education requirements.

In this position, you will also perform research on unique licensing requests to present to the board, council or program to obtain feedback or approval for authorization. You will also assist with streamlining processes and procedures to enhance the customer experience and onboarding new legislatively appointed boards, councils and programs by contributing language for administrative rules, processes and forms. In addition, you will coordinate with other state agencies to obtain and share licensing and database information to conduct audits and maintain the integrity of the authorization and renewal process.

What's in it for you?
The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
 
We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays per year plus pension and retirement plans. If you are a skilled administrative specialist, apply today.

What are we looking for?

  • Three years of clerical/secretarial experience that included: Two years at full performance level performing typing, word processing, or other generation of documents AND lead work responsibility or coordination of office procedures. (Courses or training in Office Occupations or Office Technology may be substituted for up to one year of the clerical/secretarial experience.)
  • Experience providing professional, friendly customer service.
  • Experience evaluating, analyzing and problem-solving non-routine situations while interacting with customers.
  • Experience working with a high degree of autonomy and independent judgment.
  • Experience working with a diverse customer base.
  • Experience effectively communicating technical information verbally and in writing.
  • Experience working in a self-managed position and achieving excellent results and outcomes.
  • Proficient in Word, Excel and Outlook.
  • Experience entering data quickly and accurately.
  • Experience researching, evaluating, and analyzing information.
  • Experience promoting a culturally competent and diverse work environment.

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