Bilingual Technical Support Representative - Spanish -Uniontown, PA - 030OB

We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Technical Support Representative - Spanish.

Accepting digital applications for your protection and the protection of our employees: Apply online, via text ‘TTEC’ to 97211 (Standard Msg & data rates may apply), or call 724.425.8202 / 724.425.8203 to connect with us.

To be eligible for this work from home position, the following requirements must be met:
• Be able to pick up equipment from TTEC Uniontown
• Internet speed at no less than 25 mbps as validated by FAST.com
• Ability to hardwire (ethernet) to the modem or router for this at-home employment
• Has a quiet home workspace

What You'll be Doing
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.

On a typical day, you'll
• Deliver friendly and helpful customer support 
• Gather user’s information and determines the issue by evaluating and analyzing the symptoms. 
• Troubleshoot software and mobile data computer problems
• Assist users on proper use of application software 
• Research required information using available resources.
• Identify and escalate priority issues when required.
• Stay current with system information, changes and updates.
• Identify and assesses customers’ needs to achieve satisfaction

Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
• Excellent bilingual communication skills in English and Spanish
• 1 year of Customer Service Experience
• High school graduate or equivalent
• Competency using MS Windows and other computer applications
• Friendly and outgoing personality
• Strong interpersonal skills 
• Proficient writing, communication and problem-solving skills
• Good understanding of technical aspects of PCs, MACs, tablets and mobile devices

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.

https://ttec.taleo.net/careersection/5/jobdetail.ftl?job=030OB&lang=en&src=JB-27120