Product / Field Application Scientist

  • Nanostring
  • Remote - Massachusetts, NJ, NY, PA, MD, VA, VT, RI, NH, ME
  • Oct 26, 2021
Full time Scientific

Job Description

The Product Application Scientist (PAS) is at the forefront of introducing the suite of emerging technologies and applications to global customers through the introduction, positioning, training, and supporting of customers adopting the technologies. Additionally, this person is critical in ensuring the customer experience is communicated back into the R&D, product management and global service and support organizations. T PASn will be responsible for providing various types of support to customers, which can include pre-sales discussions and both field and internally-based support. At this moment, main focus will be on the nanoString’s GeoMx Digital Spatial Profiler platform and its applications. Feature responsibilities will expand to newly developed platforms and applications.

Essential Functions:

  • Provide training and experimental consultation to customers who adopt new NanoString technologies and applications in the initial stages of release.
  • Provide post-training support on the instrument, applications, and data analysis – field-based or internally-based.
  • Partner with the Technical Services team in advising and building the post-training support requirements, processes, and strategies.
  • Partner closely with the Technical Sales Specialist (TSS) in positioning the new platforms and applications.
  • Develop and manage partnerships that may contribute to early access programs for these new platforms and applications.
  • Partner with and provide input to the Software Development team in the development and continual evolution and improvement of the platform software.
  • Conduct seminars and technical presentations – either in the field or remotely and engage in customer meetings as strategically required.
  • Provide thorough training to other members of the internal and field-based support teams.
  • Spearhead and drive initiatives that enhance the customer experience.
  • Partner with R&D in the development and testing of new applications and protocols.
  • Provide information and intelligence into the Service, Engineering, and Product Management teams as it relates to future enhancements to the technology.
  • Assist or lead the development of technical information including white papers, technical notes, and application notes.
  • As needed, support NanoString's nCounter platforms in relation to GeoMx system operation.
  • Document all customer interactions into the CRM system.

Preferred Location: (MA, NY, NJ, PA, MD, VA, NE, RI, NH, VT, ME)

Requirements:

  • Ph.D. in a biomedical science (or related field) preferred and/or Master's degree; commensurate experience considered. Open to recent graduates.
  • Minimum of 4 years as a research scientist in a biomedical research related field.
  • Demonstrated expertise in areas including biological imaging and/or immunochemistry, gene expression, multiplex assays, protein biochemistry, Flow Cytometry, Next Generation Sequencing.
  • Demonstrated experience in supporting the adoption of innovative new technologies with early adopters.
  • Requires excellent organization and communication skills, verbal and written.
  • Experience and ability to present scientific presentations to a diverse audience.
  • Ability to work in a fast paced environment and can deal with ambiguity.
  • Ability to travel - domestic and international; up to 50-75%.

 

Preferred Qualifications:

  • Experience with biostatistics and computational data analysis is strongly preferred.
  • Commercial and/or customer support experience desirable.

NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.

COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.

 Accommodations

If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com.

Occupations

Work at Home, Bio-Engineering, Scientific-Technical Production