Group & Tourism Coordinator

Group and Tourism Coordinator

Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

SUMMARY STATEMENT:

The Group and Tourism Coordinator position serves a critical role in the Museum of Science. They serve as the ambassador, advocate, and primary contact for the tourism market segment (hotel partners, group leaders, tour operators, concierges, online affiliates, and travel portals) providing exemplary service that helps grow and maintain relationships.

The Group and Tourism Coordinator works cross-departmentally as they oversee contracts and license agreements as well as create and implement policy, procedure and training documents. They also assist with coverage for the Museum's contact center; answering phones and making reservations.

RESPONSIBILITIES:

Museum

• Open 362 days per year
• 1.4 million visitors annually; 2,000-7,000 or more daily
• 50,000+member households
• 200,000+ school field trip participants booked annually

Groups and Tourism

• Responsible for managing and optimizing multiple programs within the tourist and group sales umbrella, including tourist pass programs like CityPASS and Duck Tour affiliates, travel portals like Expedia, and a portfolio of tour operators, and hotels.

Science Central

• 75K-90K calls to call center annually; 200-300 calls daily
• 75-125 transactions per day
• 6,000-8,000 emails processed annually
• 3,000-4,000 membership sales annually

WORK SCHEDULE:

40 hrs/week, Monday - Friday, 9am-5pm. May require occasional time outside of regular work hours, to attend meetings.

REPORTS TO:

Manager, Science Central

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• 2 or more years of customer service experience, especially in the museum or hospitality industries
• Demonstrated attention to detail
• Demonstrated customer service skills.
• Proven communication skills, both written and verbal.
• Experience with basic computer applications such as Microsoft office programs (Excel, Word, Outlook)
• Proven math proficiency at a level necessary to resolve transaction discrepancies
• Experience with group sales
• Experience with relationship management with external partners

STARTING SALARY:

Exempt (Salaried). $46,000 - $51,000

BENEFITS:

Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum Membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

VACCINATION POLICY:

Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.