Library System Specialist

Are you passionate about enriching the experience of library users? Ithaca College Library needs a specialist to help run our Ex Libris systems. Come work at our beautiful Finger Lakes campus and help us manage the intricacies of discovery, metadata, reserves, and ILL. Join our collaborative and friendly library team in a creative and flexible work environment! 

JOB SUMMARY:  Administer and maintain Library Services Platforms (Library Systems Platform, Discovery Layer System, Course Reading System, and Resource Sharing System) to include software upgrades and patches, client installations and upgrades, creating and maintaining security profiles, patron loads, normalization rules, metadata, and designing Structured Query Language (SQL) queries using Oracle Bl. Monitor library systems for service interruptions, report outages of cloud systems, and repair Ithaca College-based systems. Serve as the primary resource and provide training and technical assistance to LSP users. Provide functional expertise for integrating library systems with other operating systems utilized by the College. Serve as liaison with IT in resolving and communicating Library system problems and/or solutions. Develop queries to generate system analytical reports. Research and implement new technologies to enhance library services and access to resources. 

ESSENTIAL DUTIES: 

1. Administer and maintain the library services platform (Alma), creating and maintaining security profiles, patron loads, production of routine notices, and designing SQL queries for the retrieval of data to be used for decision making and strategy development. Serve as the liaison with Ex Libris, the LSP vendor, to schedule upgrades, routine maintenance, and communicate and resolve functional system problems.  Respond to urgent systems situations “on-call” during and after normal business hours.

1. Administer the discovery layer (Primo) system: creating/maintaining normalization rules, harvest pipes of data sources, mapping and code tables, customizations, and analytics in a production and sandbox environment.  Maintain the integrity of harvested metadata from current and future sources. Collaborate with relevant staff for integration between Primo and other library systems.

1. Administer and configure the course readings platform (Leganto) to integrate library resources in the Canvas LMS administered by IT.

1. Administer resource sharing systems (Rapido and Alma Resource Sharing).

1. Serve as the primary resource and provide training and technical assistance to LSP users. Provide functional expertise for integrating library systems with other operating systems utilized by the College.

1. Gather and synthesize data analytics and business intelligence data with internal and external

constituencies. Develop queries to generate system analytical reports. Research, analyze, and implement new technology trends, initiatives, and enhancements and make recommendations for technology purchases to the College Librarian. 

1. Serve as the Library's liaison to IT to coordinate beta testing and evaluation of new technologies, the delivery of new campus supported software applications, and communicating and resolving Library systems problems and/or solutions. Monitor library systems for service interruptions, report outages of cloud systems, and repair Ithaca College-based systems. Serve as liaison with campus and vendors when dealing with Library systems technologies.

1. Recommend and develop resources and services that utilize current and emerging technologies.

1. Maintain the Library's software collection. Ensure that software licensing agreements and copyrights are followed.

1. Assist with special projects as assigned.

QUALIFICATIONS: 

Bachelor's degree and a minimum of 3 years related experience; experience working with a Library Systems Platform; working knowledge of SQL and other data retrieval tools; experience troubleshooting complex systems; strong attention to detail, organizational, analytical, verbal and written communication skills; ability to manage multiple projects, establish priorities and meet deadlines, and interact with various constituencies of the College are required. Preferred: Experience with Alma, Primo, Leganto, and Rapido and the Oracle Bl suite. Working knowledge of HTML, CSS, and XML. 

WORK ENVIRONMENT: 

Most of the work of the incumbent is carried out within a generally accessible, safe, indoor environment. The incumbent will be required to set-up and install various equipment and software. Some on-site work required. 

MODALITY:   

Because the incumbent will be required to maintain some onsite library technology, the successful applicant will be expected to work on the Ithaca College campus, although they may be permitted to perform a portion of their work remotely.