Program Coordinator, Fellowship Support

Compensation: $24.50-$26.50/hr

Reporting To: Program Manager, Fellow Experience

Start Date: May 2022 (as soon as possible)

Work Environment: Hybrid (in NYC office at least 2 days per week)

About Resolution Project

At Resolution Project, we see the spark of passion in young people.  We work with them to build it into a lifetime of impact. People do not need decades of experience before they can start making a difference in the world. Especially while young, they have the energy, idealism, and ambition to address complex challenges—today. But they need a community that invests and believes in their leadership. Resolution provides this support to young innovators around the world so they can break barriers and ignite meaningful change.

The Resolution Fellowship is the core of our work. To become a Resolution Fellow, young people first compete in our Social Venture Challenge (SVC), pitching ideas for social enterprises in their communities. Those who are selected become Fellows, receiving seed funding and lifelong support. Resolution is there, even if they evolve or pivot from their original ideas, with global resources, mentorship, expertise, and community, along with a growing network of local partners. These components come together to form a proven model that identifies promising young leaders, launches their first ventures, and sticks with them as they grow.

Since our beginning in 2008, Resolution Project has launched and supported the growth of over 500 Fellows, working across six continents and in over 80 countries. Altogether, our Fellows have impacted the lives of more than 4.6 million people around the globe. Through Resolution Project, young leaders receive unmatched guidance and wisdom from a team of partners, volunteers, and innovative peers around the globe. We remain committed—today and always— to all of our Fellows and to expanding our outreach to lower-resourced communities. 

Position summary

The Program Coordinator, Fellowship Support is the external marketing name for our internal role, Program Coordinator, Fellow Experience. The Program Coordinator, Fellow Experience will join a high-performing team to help ensure Resolution’s achievement of key objectives, specifically contributing to Resolution’s mission by supporting Resolution Fellows throughout the Fellowship lifecycle. This role focuses on working alongside the Program Manager, Fellow Experience to enhance the Fellowship experience through administrative support for community-building initiatives and relationship management. This Program Coordinator will also be responsible for supporting Resolution’s Fellow Council, a group of dedicated Fellows who act as sounding boards for the organization regarding all things related to the Fellowship.

The Program Coordinator, Fellow Experience will be part of a collaborative team in a role where they will be working closely with our inspiring Resolution Fellows, volunteers, and small, high-performing staff. We are currently hiring for three different Program Coordinators, all focused on different work streams within the Program Department and reporting to different managers. We hope to be able to onboard all three Program Coordinators around the same time, allowing for a shared experience during the introductory period in their new roles. All Program Coordinators should expect lots of hands-on work, learning opportunities, and daily interactions with other members of the incredible Resolution community.

The candidate must have a flexible schedule, be prepared to join meetings and conference calls earlier and later than regular business hours – including some weekends – with appropriate compensation and/or schedule adjustments, and be willing to occasionally travel when it is safe to do so.  

Key responsibilities

Work collaboratively with professional staff, Fellows, and volunteers to support programmatic goals and organizational growth as follows:

Fellow Relations

• Serve as a primary point of contact and support for Resolution Fellows.
• Coordinate and run Fellow Orientation calls to help new Fellows acclimate to the program. 
• Work with the Program Manager, Fellow Experience to support Fellows through the review of monthly and semi-annual reports, problem-solving, and frequent follow-up. 
• Update and enhance the Resolution Resource Portal website, working alongside the Program team, to help Fellows access information.
• Coordinate the initial introductions between Fellows and their volunteer mentors, who we call Guides.
• Provide administrative support to Fellows transitioning through various stages of the Fellowship.

Community Engagement 

• Coordinate logistics for monthly Fellow Council meetings including setting up meetings, sending reminders, and taking meeting minutes as needed.
• Support Fellow Council Members to organize and launch community-building initiatives.

• Engage with the Fellow community, including organizing in-person and virtual events focused on community engagement, sending reminders and notes, and supporting logistics as needed.  
• Coordinate virtual Social Venture Challenge Awards and Celebrations alongside the Program Manager, Fellow Experience.
• Help schedule and support speakers, panelists, partner attendees, Fellows, and guests for various in-person and virtual events.

Program Team Support

• Coordination related to scheduling calls, setting up meetings, and, as needed, drafting agendas and taking meeting notes.
• Assist the Director of Finance with the distribution and management of Fellow grants.
• Work with the Program team to ensure effective data management, primarily using Salesforce.
• Assist with generating reports, updating the website, and handling tracking in all relevant documents.
• Draft content for the monthly Resolution Community newsletter. 
• Other programmatic and general office administrative tasks as needed.

Qualifications

• At least one year of relevant work or strong internship experience.
• Extremely organized with meticulous attention to detail and follow through.
• Ability to both work well independently and seek support and points of escalation when needed. 
• High level of professional communication with good interpersonal skills to work closely with staff, volunteers, and international Fellows.
• Commitment to the principles of Inclusion, Diversity, Equity, Access, and Learning (outlined here in our DEI statement: https://resolutionproject.org/deistatement/).
• Proficient in Microsoft Office and Google Application Suites with a high level of general computer competency.
• Resolution requires that all staff be fully vaccinated with an FDA or WHO authorized vaccine (or approved for an exemption as a reasonable accommodation due to a medical reason or sincerely held religious belief). Resolution abides by each state’s requirements and acknowledges those may change over time. If moved forward to the phone screen stage, you will have the chance to ask a team member more about this requirement.

Preferred

• Experience managing relationships and problem-solving in a professional setting. 
• Enthusiasm for community building initiatives. 
• Familiarity/experience with Salesforce or other CRM (training available).
• Passionate about young people making an impact, and commitment to social change and social entrepreneurship.

Benefits

Resolution does our best to provide a competitive benefits package to our team. Full-time Resolution staff members have access to a range of health plans as well as coverage for dental, vision, life, and disability insurance, covered at 100% for the employee. Full time staff also have access to generous paid time off and robust professional development opportunities. In addition, employees may opt into FSA, HSA, transit check, and other voluntary insurance policies.

Resolution is an equal opportunity employer.  The organization does not engage in and prohibits discrimination in employment opportunities or practices on the basis of race or ethnicity, color, national origin, ancestry, gender identity, sex or gender (including pregnancy), LGBTQ+ status or sexual orientation, age, religion, creed, physical or mental disability, marital or partnership status, veteran status, military service status, or any other characteristic protected by state, local or federal law.