Mattel, Inc.
El Segundo, California
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team:
We have an exciting opportunity to join our Law Department, where we embrace Mattel’s values and goals by providing thoughtful and timely advice to all Mattel business functions around the world. We strive to find creative, practical solutions that prudently manage risk and contribute to Mattel’s success, and we practice law in accordance with the highest standards of integrity and ethics.
The Opportunity:
We're seeking a motivated, conscientious Senior Counsel, Employment Law to lead the global employment function of the Mattel Law Department. The position will support a wide range of business clients within Mattel while focusing on employment advice and litigation, employee training, and internal investigations. The position is responsible for an extensive and varied employment practice, interacts regularly with C-level executives, and will be based at Corporate Headquarters in El Segundo, California (though it is currently remote due to Covid-19).
What Your Impact Will Be:
You will be responsible for assisting the Law Department and the Human Resources Department (including all levels of Human Resources business partners and the Chief People Officer) to ensure compliance with all applicable employment laws and regulations. In this role, you will:
Serve as the key legal advisor on all significant labor and employment law and employee relations matters;
Provide legal, strategic and business advice and support to the Law Department and Human Resources Department on day-to-day employee relations matters and compliance, including: recruiting, hiring, and compensation; employee discipline, performance management, terminations, and restructurings; anti-discrimination, harassment prevention, and non-retaliation; federal and state wage-hour compliance; leaves of absence and workplace accommodations; and internal investigations of potential violations of Company policy;
Evaluate and communicate legal risks associated with complaints, grievances, charges, and other legal matters;
Handle pre-litigation claims, settlement negotiations and mediations, and federal and state litigation, including management of outside counsel where support is needed;
Defend and represent the Company in matters before federal and state agencies, including the California Department of Fair Employment and Housing (DFEH), NLRB, EEOC, DOL, and others;
Manage outside counsel to efficiently deliver legal services, and oversee outside counsel staffing, case strategy, and budgets;
Work to minimize legal exposure by proactively reviewing existing practices, forms, contracts, and policies regarding employment matters, while considering business objectives and practicalities;
Draft policies, procedures, handbooks, and agreements ( e.g., offer letters, confidentiality agreements, separation agreements, and settlement agreements), and prepare legal documents, memoranda and other forms of communication regarding transactional or legal advice;
Develop training materials and provide training on employment law issues and employment-related policies and practices to Human Resources professionals and other employees;
Provide legal counsel to executives and senior/ middle management on changes in the law and complex legal issues that may have a significant impact on Company facilities and operations; and
Support the Ethics & Compliance function by working with others in the Mattel Law Department, Human Resources, internal audit, and others in connection with: investigations of and responses to compliance issues raised by internal and external sources, including EthicsLine reports; company-wide training programs, and; communications to employees.
What We’re Looking For:
Broad and deep employment law knowledge; ability to readily advise on the wide variety of employment law issues that arise in a complex, global corporate environment
Ability to identify and analyze complex issues and evaluate their broader implications for the business; interact with clients at all levels; provide timely, practical, legal advice and solutions; and communicate effectively in person and in writing
Ability to work independently, exercise good judgment, and take ownership of issues and matters to their successful conclusion
Exemplary leadership and organization skills, including program and project management, prioritization and time management
Preference to work in a fast-paced, dynamic environment
Ability and willingness to develop expertise in other topics to meet the needs of a dynamic business and Law Department
Demonstrated integrity and ability to foster a compliance culture
JD from an accredited law school and strong academic credentials
At least 10+ years of experience as an employment attorney
In-house experience strongly preferred
Experience managing outside counsel and legal budgets preferred
Bar Admission in California strongly preferred
What It’s Like to Work Here:
We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are:
Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential. Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers . Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team:
We have an exciting opportunity to join our Law Department, where we embrace Mattel’s values and goals by providing thoughtful and timely advice to all Mattel business functions around the world. We strive to find creative, practical solutions that prudently manage risk and contribute to Mattel’s success, and we practice law in accordance with the highest standards of integrity and ethics.
The Opportunity:
We're seeking a motivated, conscientious Senior Counsel, Employment Law to lead the global employment function of the Mattel Law Department. The position will support a wide range of business clients within Mattel while focusing on employment advice and litigation, employee training, and internal investigations. The position is responsible for an extensive and varied employment practice, interacts regularly with C-level executives, and will be based at Corporate Headquarters in El Segundo, California (though it is currently remote due to Covid-19).
What Your Impact Will Be:
You will be responsible for assisting the Law Department and the Human Resources Department (including all levels of Human Resources business partners and the Chief People Officer) to ensure compliance with all applicable employment laws and regulations. In this role, you will:
Serve as the key legal advisor on all significant labor and employment law and employee relations matters;
Provide legal, strategic and business advice and support to the Law Department and Human Resources Department on day-to-day employee relations matters and compliance, including: recruiting, hiring, and compensation; employee discipline, performance management, terminations, and restructurings; anti-discrimination, harassment prevention, and non-retaliation; federal and state wage-hour compliance; leaves of absence and workplace accommodations; and internal investigations of potential violations of Company policy;
Evaluate and communicate legal risks associated with complaints, grievances, charges, and other legal matters;
Handle pre-litigation claims, settlement negotiations and mediations, and federal and state litigation, including management of outside counsel where support is needed;
Defend and represent the Company in matters before federal and state agencies, including the California Department of Fair Employment and Housing (DFEH), NLRB, EEOC, DOL, and others;
Manage outside counsel to efficiently deliver legal services, and oversee outside counsel staffing, case strategy, and budgets;
Work to minimize legal exposure by proactively reviewing existing practices, forms, contracts, and policies regarding employment matters, while considering business objectives and practicalities;
Draft policies, procedures, handbooks, and agreements ( e.g., offer letters, confidentiality agreements, separation agreements, and settlement agreements), and prepare legal documents, memoranda and other forms of communication regarding transactional or legal advice;
Develop training materials and provide training on employment law issues and employment-related policies and practices to Human Resources professionals and other employees;
Provide legal counsel to executives and senior/ middle management on changes in the law and complex legal issues that may have a significant impact on Company facilities and operations; and
Support the Ethics & Compliance function by working with others in the Mattel Law Department, Human Resources, internal audit, and others in connection with: investigations of and responses to compliance issues raised by internal and external sources, including EthicsLine reports; company-wide training programs, and; communications to employees.
What We’re Looking For:
Broad and deep employment law knowledge; ability to readily advise on the wide variety of employment law issues that arise in a complex, global corporate environment
Ability to identify and analyze complex issues and evaluate their broader implications for the business; interact with clients at all levels; provide timely, practical, legal advice and solutions; and communicate effectively in person and in writing
Ability to work independently, exercise good judgment, and take ownership of issues and matters to their successful conclusion
Exemplary leadership and organization skills, including program and project management, prioritization and time management
Preference to work in a fast-paced, dynamic environment
Ability and willingness to develop expertise in other topics to meet the needs of a dynamic business and Law Department
Demonstrated integrity and ability to foster a compliance culture
JD from an accredited law school and strong academic credentials
At least 10+ years of experience as an employment attorney
In-house experience strongly preferred
Experience managing outside counsel and legal budgets preferred
Bar Admission in California strongly preferred
What It’s Like to Work Here:
We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are:
Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential. Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers . Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.
TTEC
Melbourne, FL
TTEC Florida Virtual Career Fair
Thursday, August 20 th , 11 AM and 2 PM
(Career Presentation starts on time)
Zoom Link: https://bit.ly/ttecfloridavjf
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Licensed Insurance Agent - Spanish with TTEC in Rockledge, Florida. TTEC is offering you the chance to gain your license all on us.
Accepting digital applications for your protection and the protection of our employees: Apply online, or via text ‘ TTEC’ to 97211 to connect with us.
COVID-19 Note: During the pandemic, all our TTEC Rockledge employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. We will train you to be a subject matter expert in your field, so that you can provide the highest level of service and advocacy to the people in need. We are seeking dedicated and reliable individuals interested in taking their customer service career to the next level and join our Health Insurance Career Development Program . In this program, TTEC will:
Provide FREE licensing course
Assure flexible and additional study sessions
Cover the cost of the exam fees
Pay yearly renewal of license while connected with TTEC
Upon successful completion of the State Exam and receipt of your State License, you will be considered for employment as a Licensed Healthcare Insurance Agent to provide sales support for the customers of a nationally-recognized health insurance organization. This is a free course to you required to be eligible for the license insurance agent role… and this means you will earn a higher wage than for our customer service representatives. The time in the course is your only investment in this long-term growth opportunity for yourself and your family.
Additionally, we provide those that move onto the Licensed Healthcare Insurance Sales role like you with:
Competitive hourly wage plus performance-based bonuses
Career advancement opportunities
Paid product knowledge, customer service, and sales training
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Healthcare Licensed Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Open and maintain customer accounts and information
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Resolve customer technical issues with patience and understanding
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Aptitude and tenacity to be learn about what it takes to become a licensed healthcare insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!)
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Bilingual in English and Spanish
Strong customer service orientation
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent
Handy with MS Windows and other computer applications
The passion and drive to make a difference
Join Us Apply online today:
Click on the Apply Now button.
You’ve applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you’re a military veteran, active duty guard or reserves, or a military spouse We value your experience and believe you’re prepared and battlefield-ready in the civilian world to take on TTEC’s most innovative and challenging projects. Your hands-on experience with globalization means you’re prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one’s country, but we hope you’ll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here Time to change your career? Whether you’ve spent your career on the admin side in receptionist, assistant, or support roles or you’ve been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates’ team. For more information about TTEC or other jobs in Rockledge, FL visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Primary Location
: US-FL-Melbourne
Job
: _Customer Care Representative
TTEC Florida Virtual Career Fair
Thursday, August 20 th , 11 AM and 2 PM
(Career Presentation starts on time)
Zoom Link: https://bit.ly/ttecfloridavjf
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Licensed Insurance Agent - Spanish with TTEC in Rockledge, Florida. TTEC is offering you the chance to gain your license all on us.
Accepting digital applications for your protection and the protection of our employees: Apply online, or via text ‘ TTEC’ to 97211 to connect with us.
COVID-19 Note: During the pandemic, all our TTEC Rockledge employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. We will train you to be a subject matter expert in your field, so that you can provide the highest level of service and advocacy to the people in need. We are seeking dedicated and reliable individuals interested in taking their customer service career to the next level and join our Health Insurance Career Development Program . In this program, TTEC will:
Provide FREE licensing course
Assure flexible and additional study sessions
Cover the cost of the exam fees
Pay yearly renewal of license while connected with TTEC
Upon successful completion of the State Exam and receipt of your State License, you will be considered for employment as a Licensed Healthcare Insurance Agent to provide sales support for the customers of a nationally-recognized health insurance organization. This is a free course to you required to be eligible for the license insurance agent role… and this means you will earn a higher wage than for our customer service representatives. The time in the course is your only investment in this long-term growth opportunity for yourself and your family.
Additionally, we provide those that move onto the Licensed Healthcare Insurance Sales role like you with:
Competitive hourly wage plus performance-based bonuses
Career advancement opportunities
Paid product knowledge, customer service, and sales training
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Healthcare Licensed Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Open and maintain customer accounts and information
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Resolve customer technical issues with patience and understanding
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Aptitude and tenacity to be learn about what it takes to become a licensed healthcare insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!)
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Bilingual in English and Spanish
Strong customer service orientation
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent
Handy with MS Windows and other computer applications
The passion and drive to make a difference
Join Us Apply online today:
Click on the Apply Now button.
You’ve applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you’re a military veteran, active duty guard or reserves, or a military spouse We value your experience and believe you’re prepared and battlefield-ready in the civilian world to take on TTEC’s most innovative and challenging projects. Your hands-on experience with globalization means you’re prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one’s country, but we hope you’ll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here Time to change your career? Whether you’ve spent your career on the admin side in receptionist, assistant, or support roles or you’ve been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates’ team. For more information about TTEC or other jobs in Rockledge, FL visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Primary Location
: US-FL-Melbourne
Job
: _Customer Care Representative