Operations - Customer Service Rep - Full Time/Part Time - Hybrid

Arbella is seeking motivated candidates who have a passion for providing exceptional customer service!

Positions are available for Customer Service Representatives who enjoy working with customers in a collaborative environment. This position includes a 5 week training program, a comprehensive on-boarding experience and lots of career growth!

The key responsibility in this critical role is to respond to our customers in a timely, efficient, and professional manner. This includes managing inbound customer inquiries and providing expert problem solving skills.

Full time/part time schedules are available with hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is full trained.

Join a Best Place to Work Company!

Key Responsibilities:

• Provide timely, courteous, and efficient customer service to customers and our business partners regarding policy and billing inquiries. Communicate with internal and external customers via telephone and email.

• Responsible for building and maintaining positive relationships with customers and co-workers.

• Initiate corrections as a result of a telephone call or correspondence, coordinating corrections to completion.

• Answer written correspondence.

• Enter policy and billing data into appropriate information systems for insurance policy cancellations, reinstatements, and billing corrections.

• Make informed judgments, within authorized parameters, regarding payment plan exceptions.

• Keep supervisor informed, verbally and in writing, of activities and problems that impact the customer. Suggest possible solutions to problems.

• May be called upon to assist with the training of new Customer Service Representatives.

Requirements

• Some work experience in a service environment needed.

• Excellent customer service, communication and collaboration skills.

• Proficiency in Spanish or Portuguese would be desirable but not required.

This career opportunity starts at $20.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today!!