Online Engagement Coordinator

Title: Online Engagement Coordinator

Department: Development

Status: Non-exempt 

Reports to: Director of Monthly Giving and Online Engagement

Positions Reporting to this Position: None

Location: Flexible (within the United States)

Union Position: Yes

Job Classification Level: B

Salary Range (depending on experience): $55,784-$65,439

General Description:

LCV believes our earth is worth fighting for because everyone has a right to clean air, water, and a safe, healthy community. To ensure those rights are protected, we help people use their power to shape policy, hold politicians and polluters accountable, and influence elections.

For more than 50 years, LCV has grown into a potent political force for protecting our planet and everyone who inhabits it. We have built a powerful national movement with 30 state affiliates, and grassroots and community organizing programs across the country.

LCV is hiring an Online Engagement Coordinator who will work with the Director of Monthly Giving and Online Engagement to write and deploy email/SMS communications, support the overall email/SMS communications calendar and manage the member call/email center. This role will be responsible for coordinating the production of fundraising and advocacy email communications, building campaign pages, donation forms, and email queries, as well as routing and reviewing communications internally and externally for approval. The Online Engagement Coordinator must be an excellent editor who can communicate LCV’s programmatic work and theory of change to members and demonstrate our racial justice and equity priorities in our communications. As a part of the Development team, the Online Engagement Coordinator will also assist in coordinating with the LCV Membership Call Center, managed by an outside vendor. The ideal candidate is an excellent multitasker, able to manage multiple projects and production threads, and communicator.

Responsibilities:

• Email/SMS Calendar Management:
  • Participate and actively engage with the Development department’s internal projects on racial justice and equity, including writing reviews to inform how we better improve copy to reflect our values.
  • Route email copy through LCV’s internal review process.
  • Co-manage the shared Email Communication Calendar on Outlook.
  • Manage robust A/B Email Testing Program with support of consultants and the Development data team.
  • Manage email requests and sends for all departments outside of Development as well as requests from state partners, including their audience builds, copy-editing, etc.
  • Assist in managing relationships with digital consultants and support the strategies developed for monthly and quartering planning and testing.
• Email/SMS Production:
  • Review and edit all donation form copy and update forms as needed.
  • Work with the Director of Monthly Giving and Online Engagement to coordinate uploads and content for onboarding series.
  • Work with the Director of Online Systems to automate the auto renewal process and monitor statistics, metrics, and sends.
• Member Relationship Management:
  • Coordinate with vendors to manage LCV’s Membership Call Center, including addressing any outstanding member-related issues, providing center with talking points and messaging updates, oversees work on Zendesk/Feedback inbox, updating CRMs with member contact information changes as needed, processing refunds, and sustainer cancellations.
  • Handle calls and emails to members outside of the call center’s scope.
  • Assist multiple teams, including development, campaigns and Chispa, with Phone2Action requests and needs, including building forms, reporting on statistics, and connecting dockets.

Qualifications:

• Work Experience: Required - Minimum of 2 years experience working in a fundraising, administrative, digital marketing, online advocacy or customer service role. Preferred - Experience writing effective copy for email fundraising and advocacy. Experience working in a nonprofit, political organization or campaign. Experience with Salesforce, CRM, HTML or other coding, email programs (Acoustic, EveryAction, etc.) or digital marketing programs, like IBM Watson Campaign Automation, or Zendesk.
• Skills: Highly organized and attentive to details; capable of self-direction and able to take ownership of routine tasks; excellent written and oral communications skills; adept at maintaining systems for easy access to information and data; strong sense of teamwork and community; works well in a fast-paced environment; able to handle multiple tasks under pressure of deadlines; demonstrates strong judgment.
• Cultural Competence: Shares our commitment to integrating justice and equity into the work we do and ensuring an inclusive organizational culture. Commitment to equity and inclusion as organizational practice and culture.
• Working Conditions: This job operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, and audiovisual systems. This position is largely sedentary, often standing or sitting for prolonged periods. Ability and willingness to travel for staff retreats, meetings, conferences and professional development opportunities, as needed (currently paused due to COVID). The location of this position is flexible. Applicants need to be located in and legally authorized to work in the United States. Please note that most LCV staff are currently working remotely during the COVID-19 pandemic, through April 30, 2022.

To Apply: Send cover letter and resume to hr@lcv.org with “Online Engagement Coordinator” in the subject line by May 8, 2022. No phone calls please.

LCV is an Equal Opportunity Employer committed to a racially just, equitable and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information, or any other protected status. LCV is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact hr@lcv.org.

https://www.lcv.org/careers/lcv-job-openings/online-engagement-coordinator/