City of Douglasville
Salary Range: $18.68 Hourly Onwards
JOB SUMMARY
This position is responsible for welcoming visitors to the Douglasville Welcome Center. The person in this position provides accurate information on the local and regional tourism product to include way-finding, hotels, attractions, merchants, and events. Ensures the Welcome Center is kept in organized, neat condition and manages administrative tasks such as answering phones, ordering office supplies and processing invoices .
ESSENTIAL JOB FUNCTIONS
Maintains a working knowledge of Douglasville’s tourism inventory including accommodations, retail, restaurants, attractions, events, exhibits, and related tourist services available
Responds to inquiries and needs of walk-in visitors and telephone and email requests representing the City in a friendly and welcoming manner
Manages administrative tasks such as ordering office supplies, swag, retail, and uniforms
Aids travelers regarding planning routes, locating lodging, and other attractions in the area that may be of interest
Maintains and organizes the Douglasville Welcome Center, to include presentation of print publications and general housekeeping
Oversees the general maintenance of the Welcome Center, its equipment, and the surrounding areas
Processes invoices and travel requests in a timely manner Manages retail sales, cash register operation, and monetary transactions including counting the cash box monthly
Contacts other visitor centers throughout the state to maintain brochure inventory
Aids at meetings and special events, which may sometimes fall on evenings and/or weekends
Aids at meetings and s pecia l events, which may sometimes fall on evenings and/or weekends
Other duties as assigned including specia l projects, marketing and general support to the Tourism Program Manager
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires a high school diploma. Bachelor’s degree from an accredited college or university in business, hospitality, tourism or closely related field preferred; three (3) years of related experience in field or any equivalent combination of education, training, and experience which provides the required knowledge, skills and abilities for this job. Must possess and maintain a valid Georgia Driver’s license.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of Convention and Visitor Bureau operations and current practices in the tourism industry, specifically in similar-sized jurisdictions;
Good written and verbal communication skills;
Responsible for the department’s ability to attract additional local visitors, resulting in additional revenues for local business and government;
Ability to remain current on the latest technological advances in tourism ;
Ability to interface directly with the public and facilitate and negotiate; and recognize and capitalize on opportunity; and
Ability in working with other members of the City staff and the community.
PHYSICAL DEMANDS
The work requires the incumbent to sit long periods of time at a desk; stand to file; walk through building to perform needed tasks; dragging and lifting boxes of paper, files and supplies up to 25 lbs.; pulling and pushing file drawers open and closed; stooping, crouching, bending, squatting and kneeling to retrieve files and boxes; occasional crawling to retrieve items under desk, etc., feeling for needed objects on desk and in file drawers; reaching and twisting in chair to reach phone and files; filing and sorting of files; driving to appointments and seminars in City or personal vehicle; writing, typing, using computer and answering telephone in daily duties of job; simple grasping of objects and files and using fingers for fine manipulation of using computer keyboard; static, rotational, flexing and extension of head and neck needed to answer phone and turn to find files; near acuity vision, color vision and up, down, right and left field of vision needed; requires speaking, hearing, and dealing with employees and the public.
WORK ENVIRONMENT
Primarily works in air-conditioned environment in an office setting. Occasionally outdoors walking to other City Departments and driving a car to meetings and seminars which may involve working in all types of weather. Exposed to constant noise and dust/mites. Medium stress level.
Salary Range: $18.68 Hourly Onwards
JOB SUMMARY
This position is responsible for welcoming visitors to the Douglasville Welcome Center. The person in this position provides accurate information on the local and regional tourism product to include way-finding, hotels, attractions, merchants, and events. Ensures the Welcome Center is kept in organized, neat condition and manages administrative tasks such as answering phones, ordering office supplies and processing invoices .
ESSENTIAL JOB FUNCTIONS
Maintains a working knowledge of Douglasville’s tourism inventory including accommodations, retail, restaurants, attractions, events, exhibits, and related tourist services available
Responds to inquiries and needs of walk-in visitors and telephone and email requests representing the City in a friendly and welcoming manner
Manages administrative tasks such as ordering office supplies, swag, retail, and uniforms
Aids travelers regarding planning routes, locating lodging, and other attractions in the area that may be of interest
Maintains and organizes the Douglasville Welcome Center, to include presentation of print publications and general housekeeping
Oversees the general maintenance of the Welcome Center, its equipment, and the surrounding areas
Processes invoices and travel requests in a timely manner Manages retail sales, cash register operation, and monetary transactions including counting the cash box monthly
Contacts other visitor centers throughout the state to maintain brochure inventory
Aids at meetings and special events, which may sometimes fall on evenings and/or weekends
Aids at meetings and s pecia l events, which may sometimes fall on evenings and/or weekends
Other duties as assigned including specia l projects, marketing and general support to the Tourism Program Manager
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires a high school diploma. Bachelor’s degree from an accredited college or university in business, hospitality, tourism or closely related field preferred; three (3) years of related experience in field or any equivalent combination of education, training, and experience which provides the required knowledge, skills and abilities for this job. Must possess and maintain a valid Georgia Driver’s license.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of Convention and Visitor Bureau operations and current practices in the tourism industry, specifically in similar-sized jurisdictions;
Good written and verbal communication skills;
Responsible for the department’s ability to attract additional local visitors, resulting in additional revenues for local business and government;
Ability to remain current on the latest technological advances in tourism ;
Ability to interface directly with the public and facilitate and negotiate; and recognize and capitalize on opportunity; and
Ability in working with other members of the City staff and the community.
PHYSICAL DEMANDS
The work requires the incumbent to sit long periods of time at a desk; stand to file; walk through building to perform needed tasks; dragging and lifting boxes of paper, files and supplies up to 25 lbs.; pulling and pushing file drawers open and closed; stooping, crouching, bending, squatting and kneeling to retrieve files and boxes; occasional crawling to retrieve items under desk, etc., feeling for needed objects on desk and in file drawers; reaching and twisting in chair to reach phone and files; filing and sorting of files; driving to appointments and seminars in City or personal vehicle; writing, typing, using computer and answering telephone in daily duties of job; simple grasping of objects and files and using fingers for fine manipulation of using computer keyboard; static, rotational, flexing and extension of head and neck needed to answer phone and turn to find files; near acuity vision, color vision and up, down, right and left field of vision needed; requires speaking, hearing, and dealing with employees and the public.
WORK ENVIRONMENT
Primarily works in air-conditioned environment in an office setting. Occasionally outdoors walking to other City Departments and driving a car to meetings and seminars which may involve working in all types of weather. Exposed to constant noise and dust/mites. Medium stress level.
Museum of Science
Boston
Group and Tourism Coordinator
Museum of Science, Boston
www.mos.org
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
SUMMARY STATEMENT:
The Group and Tourism Coordinator position serves a critical role in the Museum of Science. They serve as the ambassador, advocate, and primary contact for the tourism market segment (hotel partners, group leaders, tour operators, concierges, online affiliates, and travel portals) providing exemplary service that helps grow and maintain relationships.
The Group and Tourism Coordinator works cross-departmentally as they oversee contracts and license agreements as well as create and implement policy, procedure and training documents. They also assist with coverage for the Museum's contact center; answering phones and making reservations.
RESPONSIBILITIES:
Museum
Open 362 days per year
1.4 million visitors annually; 2,000-7,000 or more daily
50,000+member households
200,000+ school field trip participants booked annually
Groups and Tourism
Responsible for managing and optimizing multiple programs within the tourist and group sales umbrella, including tourist pass programs like CityPASS and Duck Tour affiliates, travel portals like Expedia, and a portfolio of tour operators, and hotels.
Science Central
75K-90K calls to call center annually; 200-300 calls daily
75-125 transactions per day
6,000-8,000 emails processed annually
3,000-4,000 membership sales annually
WORK SCHEDULE:
40 hrs/week, Monday - Friday, 9am-5pm. May require occasional time outside of regular work hours, to attend meetings.
REPORTS TO:
Manager, Science Central
MINIMUM QUALIFICATIONS:
High school diploma or equivalent.
2 or more years of customer service experience, especially in the museum or hospitality industries
Demonstrated attention to detail
Demonstrated customer service skills.
Proven communication skills, both written and verbal.
Experience with basic computer applications such as Microsoft office programs (Excel, Word, Outlook)
Proven math proficiency at a level necessary to resolve transaction discrepancies
Experience with group sales
Experience with relationship management with external partners
STARTING SALARY:
Exempt (Salaried). $46,000 - $51,000
BENEFITS:
Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum Membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!
VACCINATION POLICY:
Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.
Group and Tourism Coordinator
Museum of Science, Boston
www.mos.org
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
SUMMARY STATEMENT:
The Group and Tourism Coordinator position serves a critical role in the Museum of Science. They serve as the ambassador, advocate, and primary contact for the tourism market segment (hotel partners, group leaders, tour operators, concierges, online affiliates, and travel portals) providing exemplary service that helps grow and maintain relationships.
The Group and Tourism Coordinator works cross-departmentally as they oversee contracts and license agreements as well as create and implement policy, procedure and training documents. They also assist with coverage for the Museum's contact center; answering phones and making reservations.
RESPONSIBILITIES:
Museum
Open 362 days per year
1.4 million visitors annually; 2,000-7,000 or more daily
50,000+member households
200,000+ school field trip participants booked annually
Groups and Tourism
Responsible for managing and optimizing multiple programs within the tourist and group sales umbrella, including tourist pass programs like CityPASS and Duck Tour affiliates, travel portals like Expedia, and a portfolio of tour operators, and hotels.
Science Central
75K-90K calls to call center annually; 200-300 calls daily
75-125 transactions per day
6,000-8,000 emails processed annually
3,000-4,000 membership sales annually
WORK SCHEDULE:
40 hrs/week, Monday - Friday, 9am-5pm. May require occasional time outside of regular work hours, to attend meetings.
REPORTS TO:
Manager, Science Central
MINIMUM QUALIFICATIONS:
High school diploma or equivalent.
2 or more years of customer service experience, especially in the museum or hospitality industries
Demonstrated attention to detail
Demonstrated customer service skills.
Proven communication skills, both written and verbal.
Experience with basic computer applications such as Microsoft office programs (Excel, Word, Outlook)
Proven math proficiency at a level necessary to resolve transaction discrepancies
Experience with group sales
Experience with relationship management with external partners
STARTING SALARY:
Exempt (Salaried). $46,000 - $51,000
BENEFITS:
Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum Membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!
VACCINATION POLICY:
Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.