League of Conservation Voters
Flexible (the employee may decide whether to work remotely and/or from an LCV office)
Title: Associate Data and Project Analyst
Department: Campaigns
Status: Exempt
Reports to: Director of Data & Analytics
Positions Reporting to this Position: None
Location: Flexible (the employee may decide whether to work remotely and/or from an LCV office)
Travel Requirements: Up to 10%
Union Position: Yes
Job Classification Level: C
Salary Range (depending on experience): $70,360 - $85,360 (effective April 1, 2024)
General Description:
LCV believes our earth is worth fighting for because everyone has a right to clean air, water, and a safe, healthy community. To ensure those rights are protected, we help people use their power to shape policy, hold politicians and polluters accountable, and influence elections.
For more than 50 years, LCV has grown into a potent political force for protecting our planet and everyone who inhabits it. We have built a powerful national movement with 30+ state affiliates, and grassroots and community organizing programs across the country.
LCV is hiring an Associate Data and Project Analyst who will oversee the data and reporting for LCV’s issue advocacy program, Climate Action, and its electoral member mobilization program, GreenRoots, and will ensure the team has the proper training and documentation on various tools to meet their strategic goals. This role will be a strategic partner that will act as a liaison between the campaigns and fundraising data teams to ensure effective and efficient flow of data and reporting between the departments. The Associate Data and Project Analyst will oversee the collection, creation, and maintenance of documentation pertaining to LCV’s campaigns data structure, and will be responsible for planning, creating, and executing newsletters and communication related to the work of the Campaigns Data team to ensure maximum effectiveness in communicating important strategic findings and utilizing data and analytics to engage the public on environmental issues across the country and build support for environmental priorities.
Responsibilities:
Generate, manage and track voter, membership and volunteer lists for LCV and LCVEF programs, including mailings and online outreach, in a fast-paced campaign setting.
Work with the Development department to synchronize data across departments and programs.
Train staff on data tracking and reporting in VAN.
Analyze demographic and socioeconomic trends in membership, volunteer, and voter data and recommend measures to expand stakeholder diversity.
Clean data and prepare lists to upload and export into the database(s).
Serve as the main point of contact for Climate Action and GreenRoots program data training, requests and reporting.
Work closely with the Campaign Data team to ensure processes performed by internal staff and external partners, including vendors, are documented.
Maintain constant communication with stakeholders of projects to ensure effective project management.
Assist with the management of state league and Climate Action data requests via a ticketing system and provide data management assistance to state league partners, as needed.
Communicate changes and updates consistently, effectively, and timely to end users.
Write monthly Data newsletters summarizing experiments, model updates, and general data team updates.
Develop and deliver practical, timely and innovative training programs and resources that demonstrably enhance productivity and deepen the skill set, functional expertise, and capabilities of the department.
Work with Data Director and Data Engineer to identify areas where staff could use additional or remedial training on procedures, thus reducing data entry problems and increasing the quality of the data.
Travel up to 10% for staff retreats, training, conferences and professional development opportunities, as needed.
Qualifications:
Work Experience: Required - 3 years or 2 election cycles of experience in data management on issue or electoral campaigns, or with organizations focused on voter contact, data management or data analytics. Experience designing, delivering and organizing data skills or data management training. Expert-level experience with VAN, MiniVAN or other voter contact tools. Experience with creating or managing relational databases and knowledge of SQL. Experience with responding to data requests, troubleshooting problems, and providing data- driven strategic guidance to multiple internal and external stakeholders. Must have experience troubleshooting problems, creating comprehensive documentation and effectively communicating ideas. Preferred - Experience with a statistical programming language such as R, Stata, SAS or SPSS. Experience with Python or GIS. Experience with Salesforce. Experience in a non-profit or political organization.
Skills: Required - Demonstrated ability to communicate technical findings and concepts to non-technical audiences. Expert at project management, multitasking and time management. Strong critical thinking and communication skills. A strong problem-solving mindset and detail oriented. Expert-level knowledge of Microsoft Office, particularly Excel. Preferred - Proficient with Catalist, Civis or other voter file platforms and campaign data management tools.
Cultural Competence: Demonstrated awareness of one’s own cultural identity, views about difference, and the ability to learn and build on varying cultural and community norms. Commitment to equity and inclusion as organizational practice and culture. Understands how environmental issues intersect with racism, economic and social inequality in the U.S. and has a passion for working to dismantle these systems.
Working Conditions: This job operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, and audiovisual systems. This position is largely sedentary, often standing or sitting for prolonged periods. The person in this position frequently communicates with partners and must be able to exchange accurate information. Must be willing and able to occasionally work beyond scheduled office hours, as needed, typically during election seasons. Applicants need to be located in and legally authorized to work in the United States.
LCV offers a comprehensive and competitive benefits package that includes vacation, sick and parental leave, personal days, paid holidays, health insurance (two plan options for staff to choose from), dental and vision insurance, life and disability insurance (short- and long-term), Flexible Spending Account, 401(k) retirement plan with company matching contribution, commuter benefits program, sabbatical, and student loan assistance.
To Apply : Send cover letter and resume to hr@lcv.org with “Associate Data and Project Analyst” in the subject line by April 8, 2024 . No phone calls please.
LCV is an Equal Opportunity Employer committed to a racially just, equitable and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information, or any other protected status. LCV is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact hr@lcv.org .
Mar 18, 2024
Full time
Title: Associate Data and Project Analyst
Department: Campaigns
Status: Exempt
Reports to: Director of Data & Analytics
Positions Reporting to this Position: None
Location: Flexible (the employee may decide whether to work remotely and/or from an LCV office)
Travel Requirements: Up to 10%
Union Position: Yes
Job Classification Level: C
Salary Range (depending on experience): $70,360 - $85,360 (effective April 1, 2024)
General Description:
LCV believes our earth is worth fighting for because everyone has a right to clean air, water, and a safe, healthy community. To ensure those rights are protected, we help people use their power to shape policy, hold politicians and polluters accountable, and influence elections.
For more than 50 years, LCV has grown into a potent political force for protecting our planet and everyone who inhabits it. We have built a powerful national movement with 30+ state affiliates, and grassroots and community organizing programs across the country.
LCV is hiring an Associate Data and Project Analyst who will oversee the data and reporting for LCV’s issue advocacy program, Climate Action, and its electoral member mobilization program, GreenRoots, and will ensure the team has the proper training and documentation on various tools to meet their strategic goals. This role will be a strategic partner that will act as a liaison between the campaigns and fundraising data teams to ensure effective and efficient flow of data and reporting between the departments. The Associate Data and Project Analyst will oversee the collection, creation, and maintenance of documentation pertaining to LCV’s campaigns data structure, and will be responsible for planning, creating, and executing newsletters and communication related to the work of the Campaigns Data team to ensure maximum effectiveness in communicating important strategic findings and utilizing data and analytics to engage the public on environmental issues across the country and build support for environmental priorities.
Responsibilities:
Generate, manage and track voter, membership and volunteer lists for LCV and LCVEF programs, including mailings and online outreach, in a fast-paced campaign setting.
Work with the Development department to synchronize data across departments and programs.
Train staff on data tracking and reporting in VAN.
Analyze demographic and socioeconomic trends in membership, volunteer, and voter data and recommend measures to expand stakeholder diversity.
Clean data and prepare lists to upload and export into the database(s).
Serve as the main point of contact for Climate Action and GreenRoots program data training, requests and reporting.
Work closely with the Campaign Data team to ensure processes performed by internal staff and external partners, including vendors, are documented.
Maintain constant communication with stakeholders of projects to ensure effective project management.
Assist with the management of state league and Climate Action data requests via a ticketing system and provide data management assistance to state league partners, as needed.
Communicate changes and updates consistently, effectively, and timely to end users.
Write monthly Data newsletters summarizing experiments, model updates, and general data team updates.
Develop and deliver practical, timely and innovative training programs and resources that demonstrably enhance productivity and deepen the skill set, functional expertise, and capabilities of the department.
Work with Data Director and Data Engineer to identify areas where staff could use additional or remedial training on procedures, thus reducing data entry problems and increasing the quality of the data.
Travel up to 10% for staff retreats, training, conferences and professional development opportunities, as needed.
Qualifications:
Work Experience: Required - 3 years or 2 election cycles of experience in data management on issue or electoral campaigns, or with organizations focused on voter contact, data management or data analytics. Experience designing, delivering and organizing data skills or data management training. Expert-level experience with VAN, MiniVAN or other voter contact tools. Experience with creating or managing relational databases and knowledge of SQL. Experience with responding to data requests, troubleshooting problems, and providing data- driven strategic guidance to multiple internal and external stakeholders. Must have experience troubleshooting problems, creating comprehensive documentation and effectively communicating ideas. Preferred - Experience with a statistical programming language such as R, Stata, SAS or SPSS. Experience with Python or GIS. Experience with Salesforce. Experience in a non-profit or political organization.
Skills: Required - Demonstrated ability to communicate technical findings and concepts to non-technical audiences. Expert at project management, multitasking and time management. Strong critical thinking and communication skills. A strong problem-solving mindset and detail oriented. Expert-level knowledge of Microsoft Office, particularly Excel. Preferred - Proficient with Catalist, Civis or other voter file platforms and campaign data management tools.
Cultural Competence: Demonstrated awareness of one’s own cultural identity, views about difference, and the ability to learn and build on varying cultural and community norms. Commitment to equity and inclusion as organizational practice and culture. Understands how environmental issues intersect with racism, economic and social inequality in the U.S. and has a passion for working to dismantle these systems.
Working Conditions: This job operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, and audiovisual systems. This position is largely sedentary, often standing or sitting for prolonged periods. The person in this position frequently communicates with partners and must be able to exchange accurate information. Must be willing and able to occasionally work beyond scheduled office hours, as needed, typically during election seasons. Applicants need to be located in and legally authorized to work in the United States.
LCV offers a comprehensive and competitive benefits package that includes vacation, sick and parental leave, personal days, paid holidays, health insurance (two plan options for staff to choose from), dental and vision insurance, life and disability insurance (short- and long-term), Flexible Spending Account, 401(k) retirement plan with company matching contribution, commuter benefits program, sabbatical, and student loan assistance.
To Apply : Send cover letter and resume to hr@lcv.org with “Associate Data and Project Analyst” in the subject line by April 8, 2024 . No phone calls please.
LCV is an Equal Opportunity Employer committed to a racially just, equitable and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information, or any other protected status. LCV is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact hr@lcv.org .
Facilities Technician (Grove Campus)
SAFE Alliance seeks a Facilities Technician for the General Operations in the Facilities department. Maintain the operational function of facilities, equipment, grounds, and vehicles, with particular attention given to SAFE's Community Shelter program. Alerts the Director of Facilities or Facilities Manager of any problems observed in a timely manner, including prompt reporting of urgent safety concerns or incidents.
SAFE Alliance:
The SAFE Alliance exists to stop abuse for everyone by serving the survivors of child abuse, sexual assault and exploitation, and domestic violence. We are dedicated to ending violence through prevention, advocacy, and comprehensive services for individuals, families, and communities that have been affected by abuse.
In the past two years, our community outreach and education has provided over 400 trainings to over 7,000 community members. Our various housing and shelter programs have provided over 46,000 nights/days of care and served over 3,000 youth and adults directly affected by abuse. We have provided over 10,000 callers/chats/texts, walk-in advocacy and crisis interventions or face-to-face emotional support through our 24/7 confidential SAFEline.
No matter what your role at SAFE Alliance you will make a difference, because together we can Stop Abuse For Everyone.
Position Details:
We are looking for one person to work on a full-time, non-exempt basis for an hourly salary of $20 to $23 dependent upon experience. The work location will be based at our all major SAFE Alliance Campuses in the Austin metroplex. This position will include some travel in the community or between campuses with no ability for remote/hybrid work. The shift currently requires you to participate in on-call rotation once/month. You may be required to respond after normal working hours for building related emergency repairs or supervision of contractors.
Perks and Benefits of Working at SAFE Alliance*:
Employee Only: Health insurance, short-term disability, and life insurance are employer paid with an option to purchase additional dependent coverage.
Eligibility for Paid time off accruals of up to 15 days a year prorated based on hire date and hours worked.
8 standard paid holidays throughout the year.
Depending on your date of hire, up to 4 Personal Holidays are granted to use at your preference throughout the year.
A comprehensive voluntary benefits plan that includes dental, vision, flexible spending, and various insurance programs including pet insurance.
403(b) retirement plan with an ability to contribute immediately. You can earn an employer match of 100% up to 1% of your pay and a discretionary contribution of 2% of your pay whether you contribute to the Plan, after one year of eligible service.
SAFE Alliance benefit plans are effective the first day of the month following thirty days of continuous employment.
*Benefit plans and benefit start dates are prorated based on date of hire and hours worked. Eligibility in employer paid benefits, paid time off and holidays are dependent upon full-time employment status and/or hours worked and may be subject to change.
Required Qualifications:
Must have High School Diploma or GED.
Three (3) years of experience with general repairs is preferred.
HVAC Certification: Universal level is preferred.
Ability to read and write in English (preferred) or Spanish.
Basic keyboard and computer skills (e-mail, ability to work in the agency help desk ticket system).
Strong organizational abilities.
Ability to respond to any of SAFE's campuses, in-person, in the event of emergencies and in a prompt manner.
Ability to effectively manage multiple priorities.
Be capable of sitting and standing for extended periods of time, as well as be able to intermittently push, pull, or lift 50 lbs. of force.
Occasional exposure to adverse working conditions, including the performance of work in cramped and/or awkward positions, and exposure to safety hazards, loud noise, traffic, and inclement weather conditions is possible.
With reasonable accommodation, this position requires the manual dexterity to sufficiently operate tools, machinery and access heights associated with facility maintenance work.
Ability to climb ladders and perform work up to 20ft.
Responds appropriately to the cultural differences present among the organization's service population and staff.
This position requires driving. You must have a valid, State of Texas Driver's License (If in possession of an out-of-state license, obtain a State of Texas Driver's License within 90 days of beginning employment.) AND at least three (3) consecutive years of driving experience OR one (1) year of driving experience if over 27 years of age AND an acceptable driving record that covers at least the last three years of driver history.
Pass all required criminal history background checks (including an FBI fingerprint check if applicable), as well as a pre-employment drug screen and TB test, if applicable.
All employees are required to comply with policies regarding COVID-19, which may be subject to change. COVID vaccines are still highly recommended, and we encourage employees to get vaccinated if they are able.
Application Information and Instructions:
We do NOT accept applications or resumes via email.
Applications will be accepted until positions are filled. You will be contacted via email regarding the status of your application whether you have been selected or not to move forward in the process.
All new employees regardless of status will be required to start their employment on either the 1st or 16th of the month. If the 1st or 16th fall on a Saturday or Sunday, the start date will be moved to Friday or Monday, respectively.
All employees will be required to attend a three-day new employee orientation that is held both in-person and virtually the first three days of the month.
Feb 27, 2024
Full time
Facilities Technician (Grove Campus)
SAFE Alliance seeks a Facilities Technician for the General Operations in the Facilities department. Maintain the operational function of facilities, equipment, grounds, and vehicles, with particular attention given to SAFE's Community Shelter program. Alerts the Director of Facilities or Facilities Manager of any problems observed in a timely manner, including prompt reporting of urgent safety concerns or incidents.
SAFE Alliance:
The SAFE Alliance exists to stop abuse for everyone by serving the survivors of child abuse, sexual assault and exploitation, and domestic violence. We are dedicated to ending violence through prevention, advocacy, and comprehensive services for individuals, families, and communities that have been affected by abuse.
In the past two years, our community outreach and education has provided over 400 trainings to over 7,000 community members. Our various housing and shelter programs have provided over 46,000 nights/days of care and served over 3,000 youth and adults directly affected by abuse. We have provided over 10,000 callers/chats/texts, walk-in advocacy and crisis interventions or face-to-face emotional support through our 24/7 confidential SAFEline.
No matter what your role at SAFE Alliance you will make a difference, because together we can Stop Abuse For Everyone.
Position Details:
We are looking for one person to work on a full-time, non-exempt basis for an hourly salary of $20 to $23 dependent upon experience. The work location will be based at our all major SAFE Alliance Campuses in the Austin metroplex. This position will include some travel in the community or between campuses with no ability for remote/hybrid work. The shift currently requires you to participate in on-call rotation once/month. You may be required to respond after normal working hours for building related emergency repairs or supervision of contractors.
Perks and Benefits of Working at SAFE Alliance*:
Employee Only: Health insurance, short-term disability, and life insurance are employer paid with an option to purchase additional dependent coverage.
Eligibility for Paid time off accruals of up to 15 days a year prorated based on hire date and hours worked.
8 standard paid holidays throughout the year.
Depending on your date of hire, up to 4 Personal Holidays are granted to use at your preference throughout the year.
A comprehensive voluntary benefits plan that includes dental, vision, flexible spending, and various insurance programs including pet insurance.
403(b) retirement plan with an ability to contribute immediately. You can earn an employer match of 100% up to 1% of your pay and a discretionary contribution of 2% of your pay whether you contribute to the Plan, after one year of eligible service.
SAFE Alliance benefit plans are effective the first day of the month following thirty days of continuous employment.
*Benefit plans and benefit start dates are prorated based on date of hire and hours worked. Eligibility in employer paid benefits, paid time off and holidays are dependent upon full-time employment status and/or hours worked and may be subject to change.
Required Qualifications:
Must have High School Diploma or GED.
Three (3) years of experience with general repairs is preferred.
HVAC Certification: Universal level is preferred.
Ability to read and write in English (preferred) or Spanish.
Basic keyboard and computer skills (e-mail, ability to work in the agency help desk ticket system).
Strong organizational abilities.
Ability to respond to any of SAFE's campuses, in-person, in the event of emergencies and in a prompt manner.
Ability to effectively manage multiple priorities.
Be capable of sitting and standing for extended periods of time, as well as be able to intermittently push, pull, or lift 50 lbs. of force.
Occasional exposure to adverse working conditions, including the performance of work in cramped and/or awkward positions, and exposure to safety hazards, loud noise, traffic, and inclement weather conditions is possible.
With reasonable accommodation, this position requires the manual dexterity to sufficiently operate tools, machinery and access heights associated with facility maintenance work.
Ability to climb ladders and perform work up to 20ft.
Responds appropriately to the cultural differences present among the organization's service population and staff.
This position requires driving. You must have a valid, State of Texas Driver's License (If in possession of an out-of-state license, obtain a State of Texas Driver's License within 90 days of beginning employment.) AND at least three (3) consecutive years of driving experience OR one (1) year of driving experience if over 27 years of age AND an acceptable driving record that covers at least the last three years of driver history.
Pass all required criminal history background checks (including an FBI fingerprint check if applicable), as well as a pre-employment drug screen and TB test, if applicable.
All employees are required to comply with policies regarding COVID-19, which may be subject to change. COVID vaccines are still highly recommended, and we encourage employees to get vaccinated if they are able.
Application Information and Instructions:
We do NOT accept applications or resumes via email.
Applications will be accepted until positions are filled. You will be contacted via email regarding the status of your application whether you have been selected or not to move forward in the process.
All new employees regardless of status will be required to start their employment on either the 1st or 16th of the month. If the 1st or 16th fall on a Saturday or Sunday, the start date will be moved to Friday or Monday, respectively.
All employees will be required to attend a three-day new employee orientation that is held both in-person and virtually the first three days of the month.
Job Summary
Clark County IT is looking for a diligent, innovative, analytical and experienced Desktop Administrator designated for the Public Works department in a project role who views success as the ability to serve others. This hire provides the highest quality service to our employees and the community. We want team members to learn, grow and build a future with us. A versatile individual who is interested in helping support County operations, based on industry best practices. All of us in IT understand that our job may require us to be available to provide the high level of customer service our customers expect. However, at Clark County we provide this support while maintaining a healthy work/life balance. We'll support your growth and reward your commitment with training in the latest tools, extraordinary benefits and opportunities for professional advancement. The Desktop Administration Public Works Project role will provide sophisticated technical support for our Public Works customers throughout the County. That includes installing, diagnosing, repairing, maintaining, and upgrading all associated equipment. The person will also trouble shoot problem areas (in person, remote connections or by phone) in a timely accurate fashion and provide end-user assistance where required. Supporting mid-level functions for the Help Desk team and other areas within the Client Services team. Focused in both Tier 1 and Tier 2 level activities. The IT Guild values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. The IT department also encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. This position is represented by the IT Guild. This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.
Qualifications
Education and Experience:
Bachelor’s degree in computer science or a related field OR a minimum three years of experience working as a desktop admin. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts may be required at the time of hire.
Knowledge of current principles in PC environments and information technology systems to include: Windows 10 O/S; Windows networking principles; Active Directory, DNS, DHCP; Group Policy management; command line execution; internal and external storage devices; productivity software application suites; Jabber, Office 365 Product Suite, MS Teams, Outlook, Visio, Project; desktop and file management principles; trouble shooting techniques; ticketing systems; asset and inventory management systems; imaging/provisioning systems; various computing devices including desktops, laptops, tablets, handhelds/mobiles; and endpoint management systems.
A valid motor vehicle operator’s license may be required depending on the job functions.
Employment is contingent upon passing a security background investigation. This position may require a possible background test and or finger printing (this can take up to 6 weeks). We do need to have the results of each test prior to the start of employment.
Selection Process:
Resumes and other documents must be attached together in the 'Resume Upload' section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/ Fail) - An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment references will be conducted for the final candidates and may include verification of education.
Examples of Duties
This position will be responsible for the following areas:
Resolve all Public Works customer associated hardware and systems within a multiple location environment.
Find solutions with other dedicated Client Services team members.
Resolve PC/laptop hardware/software issues, including Windows 10, Office product suites such as Outlook and Excel, VoIP phones, browsers such as Edge and Chrome, printers, scanners and remote connectivity via VPN.
Microsoft support and administration (O365, Exchange, Active Directory etc.)
Provide technical assistance by phone, remote access, email and in person.
Monitor end point security and respond to workstation security issues.
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
Apply tools to look after user needs such as but not limited to: setting up users, resetting accounts and passwords, email setup and configuration, assigning permissions to user accounts
Use the ticketing system to support customer incidents/requests.
Collaborate with other members of IT to ensure efficient operation of the organization’s desktop computing environment.
Handles and updates an accurate IT equipment inventory.
If vital, liaise with third-party support and PC equipment vendors.
Provide excellent customer service.
Perform other related duties as needed.
In addition to technical qualifications the incumbent should also have a thorough understanding of how products and services interface and integrate with networks, computer peripherals, end-user computing devices, and user applications. Additionally, they must conduct work requiring significant independent judgment and devise innovative approaches to unique problems. Develop conclusions and make recommendations on a wide variety of complex issues. Decisions are generally only reviewed for consistency with policy, precedent and overall effectiveness. Serve as a resource to other professional employees.
Preferred Qualifications:
5 years or greater experience as a Desktop Administrator.
CompTIA A+; or
MCSA Windows 10; or
MCSE Microsoft Certified Solutions Expert (MCSE); or equivalent experience
CISCO VOIP Phone Certificates; or equivalent experience
The individual should have a demonstrable understanding of:
Superb interpersonal communication (written/verbal).
Ability to consistently handle and follow through with multiple projects, tasks and business processes within expected timeframes.
Highly self-motivated and directed, with keen attention to detail and accuracy.
Able to reliably prioritize tasks in pressure situations.
Strong customer service orientation with validated analytical and problem-solving abilities.
Self-starter, self-motivated, work autonomously and in group/project settings
Researching sophisticated technical issues through peer review, user groups, forums and other sources.
Client-based Computers (PCs), attached peripherals
Windows/Apple/Chrome O/S functions and connectivity
Office 365 Product Suite
Client/server applications and deployment strategies
Wired/wireless network, and networking protocols
VOIP phone configuration, ACD and call routing
Malware and anti-Malware tools and strategies
Desktop environment security and standard processes including Two-Factor Authentication.
Previous public sector experience
All combinations of education, experience, and training that demonstrate the above will be considered.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Salary Grade
IT Guild.303
Salary Range
$6,475.00 - $9,065.00- per month
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Nov 03, 2023
Full time
Job Summary
Clark County IT is looking for a diligent, innovative, analytical and experienced Desktop Administrator designated for the Public Works department in a project role who views success as the ability to serve others. This hire provides the highest quality service to our employees and the community. We want team members to learn, grow and build a future with us. A versatile individual who is interested in helping support County operations, based on industry best practices. All of us in IT understand that our job may require us to be available to provide the high level of customer service our customers expect. However, at Clark County we provide this support while maintaining a healthy work/life balance. We'll support your growth and reward your commitment with training in the latest tools, extraordinary benefits and opportunities for professional advancement. The Desktop Administration Public Works Project role will provide sophisticated technical support for our Public Works customers throughout the County. That includes installing, diagnosing, repairing, maintaining, and upgrading all associated equipment. The person will also trouble shoot problem areas (in person, remote connections or by phone) in a timely accurate fashion and provide end-user assistance where required. Supporting mid-level functions for the Help Desk team and other areas within the Client Services team. Focused in both Tier 1 and Tier 2 level activities. The IT Guild values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. The IT department also encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. This position is represented by the IT Guild. This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.
Qualifications
Education and Experience:
Bachelor’s degree in computer science or a related field OR a minimum three years of experience working as a desktop admin. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts may be required at the time of hire.
Knowledge of current principles in PC environments and information technology systems to include: Windows 10 O/S; Windows networking principles; Active Directory, DNS, DHCP; Group Policy management; command line execution; internal and external storage devices; productivity software application suites; Jabber, Office 365 Product Suite, MS Teams, Outlook, Visio, Project; desktop and file management principles; trouble shooting techniques; ticketing systems; asset and inventory management systems; imaging/provisioning systems; various computing devices including desktops, laptops, tablets, handhelds/mobiles; and endpoint management systems.
A valid motor vehicle operator’s license may be required depending on the job functions.
Employment is contingent upon passing a security background investigation. This position may require a possible background test and or finger printing (this can take up to 6 weeks). We do need to have the results of each test prior to the start of employment.
Selection Process:
Resumes and other documents must be attached together in the 'Resume Upload' section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/ Fail) - An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment references will be conducted for the final candidates and may include verification of education.
Examples of Duties
This position will be responsible for the following areas:
Resolve all Public Works customer associated hardware and systems within a multiple location environment.
Find solutions with other dedicated Client Services team members.
Resolve PC/laptop hardware/software issues, including Windows 10, Office product suites such as Outlook and Excel, VoIP phones, browsers such as Edge and Chrome, printers, scanners and remote connectivity via VPN.
Microsoft support and administration (O365, Exchange, Active Directory etc.)
Provide technical assistance by phone, remote access, email and in person.
Monitor end point security and respond to workstation security issues.
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
Apply tools to look after user needs such as but not limited to: setting up users, resetting accounts and passwords, email setup and configuration, assigning permissions to user accounts
Use the ticketing system to support customer incidents/requests.
Collaborate with other members of IT to ensure efficient operation of the organization’s desktop computing environment.
Handles and updates an accurate IT equipment inventory.
If vital, liaise with third-party support and PC equipment vendors.
Provide excellent customer service.
Perform other related duties as needed.
In addition to technical qualifications the incumbent should also have a thorough understanding of how products and services interface and integrate with networks, computer peripherals, end-user computing devices, and user applications. Additionally, they must conduct work requiring significant independent judgment and devise innovative approaches to unique problems. Develop conclusions and make recommendations on a wide variety of complex issues. Decisions are generally only reviewed for consistency with policy, precedent and overall effectiveness. Serve as a resource to other professional employees.
Preferred Qualifications:
5 years or greater experience as a Desktop Administrator.
CompTIA A+; or
MCSA Windows 10; or
MCSE Microsoft Certified Solutions Expert (MCSE); or equivalent experience
CISCO VOIP Phone Certificates; or equivalent experience
The individual should have a demonstrable understanding of:
Superb interpersonal communication (written/verbal).
Ability to consistently handle and follow through with multiple projects, tasks and business processes within expected timeframes.
Highly self-motivated and directed, with keen attention to detail and accuracy.
Able to reliably prioritize tasks in pressure situations.
Strong customer service orientation with validated analytical and problem-solving abilities.
Self-starter, self-motivated, work autonomously and in group/project settings
Researching sophisticated technical issues through peer review, user groups, forums and other sources.
Client-based Computers (PCs), attached peripherals
Windows/Apple/Chrome O/S functions and connectivity
Office 365 Product Suite
Client/server applications and deployment strategies
Wired/wireless network, and networking protocols
VOIP phone configuration, ACD and call routing
Malware and anti-Malware tools and strategies
Desktop environment security and standard processes including Two-Factor Authentication.
Previous public sector experience
All combinations of education, experience, and training that demonstrate the above will be considered.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Salary Grade
IT Guild.303
Salary Range
$6,475.00 - $9,065.00- per month
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Clark College is currently accepting applications for a full-time, permanent classified IT Customer Support – Entry position. This position is a part of the IT Client Services division and directly supports Clark College faculty and staff by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment at the college. This position will assist in overseeing the Service Center operations.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITES:
Act as the first point of contact for incoming technology requests.
Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.
Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
Perform IT inventory procedures and assist with the distribution of technology equipment.
Assist in managing the college's teleconferencing technologies.
Ensure continuous customer support and contact with customers.
Escalate critical system interruptions with IT incident response personnel.
Create a safe, bias-free working environment, which engenders respect for differences.
Perform related duties as required.
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
Associate’s degree.
Two (2) years’ work experience in the following areas: Answering technical assistant calls, logging tickets, and walking clients through technical issues.
Repairing, diagnosing, and troubleshooting computers, software, and peripherals (printers, monitors, scanners) in a network environment.
Using diagnostic tools in the repair of hardware and software.
Installing, testing, and configuring Microsoft Windows workstations. Experience creating and modifying Active Directory users and groups for administrative access to network shares and printer queues.
Strong organizational and time management skills.
JOB READINESS/WORKING CONDITIONS:
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
Ability to work independently.
Ability to accurately and thoroughly document work and keep all documentation up to date.
The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
This position is represented by Washington Public Employees Association.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events.
SALARY/BENEFITS:
Salary Range: $4,948-$6,656/month | Step A-M (commensurate with qualifications and experience) | Range: 01IT | Code: 482CS
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver .
APPLICATION DEADLINE:
Required application materials must be completed and submitted online by 3 p.m., August 22, 2023.
REQUIRED ONLINE APPLICATION MATERIALS:
Clark College online application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs .
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu .
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php .
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office.
Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
August 1, 2023
23-00072
Aug 02, 2023
Full time
Clark College is currently accepting applications for a full-time, permanent classified IT Customer Support – Entry position. This position is a part of the IT Client Services division and directly supports Clark College faculty and staff by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment at the college. This position will assist in overseeing the Service Center operations.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITES:
Act as the first point of contact for incoming technology requests.
Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.
Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
Perform IT inventory procedures and assist with the distribution of technology equipment.
Assist in managing the college's teleconferencing technologies.
Ensure continuous customer support and contact with customers.
Escalate critical system interruptions with IT incident response personnel.
Create a safe, bias-free working environment, which engenders respect for differences.
Perform related duties as required.
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
Associate’s degree.
Two (2) years’ work experience in the following areas: Answering technical assistant calls, logging tickets, and walking clients through technical issues.
Repairing, diagnosing, and troubleshooting computers, software, and peripherals (printers, monitors, scanners) in a network environment.
Using diagnostic tools in the repair of hardware and software.
Installing, testing, and configuring Microsoft Windows workstations. Experience creating and modifying Active Directory users and groups for administrative access to network shares and printer queues.
Strong organizational and time management skills.
JOB READINESS/WORKING CONDITIONS:
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
Ability to work independently.
Ability to accurately and thoroughly document work and keep all documentation up to date.
The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
This position is represented by Washington Public Employees Association.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events.
SALARY/BENEFITS:
Salary Range: $4,948-$6,656/month | Step A-M (commensurate with qualifications and experience) | Range: 01IT | Code: 482CS
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver .
APPLICATION DEADLINE:
Required application materials must be completed and submitted online by 3 p.m., August 22, 2023.
REQUIRED ONLINE APPLICATION MATERIALS:
Clark College online application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs .
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu .
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php .
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office.
Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
August 1, 2023
23-00072
Job Summary
The Desktop Administration - Body Cam Support role will provide sophisticated technical support for our bodycam customers throughout the County. That includes installing, diagnosing, repairing, maintaining, and upgrading all bodycam associated equipment, in a 24/7 support environment. The person will also trouble shoot problem areas (in person, remote connections or by phone) in a timely accurate fashion and provide end-user assistance where required. Supporting mid-level functions for the Help Desk team and other areas within the Client Services team. Focused in both Tier 1 and Tier 2 activities.
Qualifications
Education and Experience:
Bachelor’s degree in computer science or a related field OR a minimum three years of experience working as a desktop admin. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts may be required at the time of hire.
Knowledge of current principles in PC environments and information technology systems to include: Windows 10 O/S; Windows networking principles; Active Directory, DNS, DHCP; Group Policy management; command line execution; internal and external storage devices; productivity software application suites; Jabber, Office 365 Product Suite, MS Teams, Outlook, Visio, Project; desktop and file management principles; trouble shooting techniques; ticketing systems; asset and inventory management systems; imaging/provisioning systems; various computing devices including desktops, laptops, tablets, handhelds/mobiles; and endpoint management systems.
A valid motor vehicle operator’s license may be required depending on the job functions.
Employment is contingent upon passing a security background investigation. This position may require a possible background test and or finger printing (this can take up to 6 weeks). We do need to have the results of each test prior to the start of employment.
Preferred Qualifications:
5 years or greater experience as a Desktop Administrator.
CompTIA A+; or
MCSA Windows 10; or
MCSE Microsoft Certified Solutions Expert (MCSE); or equivalent experience
CISCO VOIP Phone Certificates; or equivalent experience
For complete job announcement, application requirements, and to apply on-line, please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Salary Grade: IT Guild.T3 $6,048.00 - $7,934.00- per month
Jun 28, 2023
Full time
Job Summary
The Desktop Administration - Body Cam Support role will provide sophisticated technical support for our bodycam customers throughout the County. That includes installing, diagnosing, repairing, maintaining, and upgrading all bodycam associated equipment, in a 24/7 support environment. The person will also trouble shoot problem areas (in person, remote connections or by phone) in a timely accurate fashion and provide end-user assistance where required. Supporting mid-level functions for the Help Desk team and other areas within the Client Services team. Focused in both Tier 1 and Tier 2 activities.
Qualifications
Education and Experience:
Bachelor’s degree in computer science or a related field OR a minimum three years of experience working as a desktop admin. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts may be required at the time of hire.
Knowledge of current principles in PC environments and information technology systems to include: Windows 10 O/S; Windows networking principles; Active Directory, DNS, DHCP; Group Policy management; command line execution; internal and external storage devices; productivity software application suites; Jabber, Office 365 Product Suite, MS Teams, Outlook, Visio, Project; desktop and file management principles; trouble shooting techniques; ticketing systems; asset and inventory management systems; imaging/provisioning systems; various computing devices including desktops, laptops, tablets, handhelds/mobiles; and endpoint management systems.
A valid motor vehicle operator’s license may be required depending on the job functions.
Employment is contingent upon passing a security background investigation. This position may require a possible background test and or finger printing (this can take up to 6 weeks). We do need to have the results of each test prior to the start of employment.
Preferred Qualifications:
5 years or greater experience as a Desktop Administrator.
CompTIA A+; or
MCSA Windows 10; or
MCSE Microsoft Certified Solutions Expert (MCSE); or equivalent experience
CISCO VOIP Phone Certificates; or equivalent experience
For complete job announcement, application requirements, and to apply on-line, please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Salary Grade: IT Guild.T3 $6,048.00 - $7,934.00- per month
The Information Technology Help Desk Technician is responsible for providing network and hardware maintenance and support, help desk support to end users, and provide backup to the Director of Information Technology for a variety of network, hardware, and software applications. The IT Help Desk Technician is a member of the Operations team, which includes the areas of Human Resources, Information Technology, and general office oversight. The Operations team works together to provide high quality and timely support to the work of the organization, with a focus on providing excellent customer services to its internal customers while maintaining excellent relations with external contacts.
The salary range for this role is $52,000 to $60,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Help Desk Support
Process and respond to various help desk support tickets for end-users
Provide Level I Help Desk support for end-users using Microsoft Office Suite, Microsoft Office 365, and various applications (i.e., Financial Edge, Raiser's Edge, Provide)
Provide Level I support of desktops, laptops, mobile devices, and network peripherals
Provide Level I support for printers and photocopiers, including ensuring maintenance of toner stock and coordinating service calls for maintenance and repair
Conduct Level I configuration and setup of systems as assigned by the Director of Information Technology
IT Administrative Support
Maintain AFC 'how to' documentation
Maintain hardware and software inventory
Image, configure, and set-up new workstations and mobile devices
Manage and audit updates on endpoint devices
Create new user accounts as needed
Maintain and monitor hardware and software inventory
Maintain telephone system, including adding new users, moving extensions, and other duties
Maintain toner stock
Maintain recycling program for printer toner and discontinued IT equipment
Maintain the organizational integrity of IT workspaces
Serve as network emergency on-call backup to the Director of Information Technology
Other
Assist the Director of Information Technology and the IT Help Desk Manager on other IT-related matters as needed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
1 year of Help Desk Support experience
Preferred Qualifications
Associate’s Degree in Computer Science or related field AND 1 or more years Help Desk Support experience
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of Windows and the Microsoft 365 Suite troubleshooting
Knowledge of computer hardware and troubleshooting
Willingness to provide excellent customer service
Attention to detail including following Policies and Procedures
Ability to perform administrative tasks
Ability to problem solve and adapt
Patience to work with end users of various technical abilities
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment. Additionally, the ability to lift, setup, and arrange various computer equipment, as well do wire management under desks and other various small areas. Occasional lifting and mounting of heavier objects such as servers and switches may be required.
Aug 24, 2022
Full time
The Information Technology Help Desk Technician is responsible for providing network and hardware maintenance and support, help desk support to end users, and provide backup to the Director of Information Technology for a variety of network, hardware, and software applications. The IT Help Desk Technician is a member of the Operations team, which includes the areas of Human Resources, Information Technology, and general office oversight. The Operations team works together to provide high quality and timely support to the work of the organization, with a focus on providing excellent customer services to its internal customers while maintaining excellent relations with external contacts.
The salary range for this role is $52,000 to $60,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Help Desk Support
Process and respond to various help desk support tickets for end-users
Provide Level I Help Desk support for end-users using Microsoft Office Suite, Microsoft Office 365, and various applications (i.e., Financial Edge, Raiser's Edge, Provide)
Provide Level I support of desktops, laptops, mobile devices, and network peripherals
Provide Level I support for printers and photocopiers, including ensuring maintenance of toner stock and coordinating service calls for maintenance and repair
Conduct Level I configuration and setup of systems as assigned by the Director of Information Technology
IT Administrative Support
Maintain AFC 'how to' documentation
Maintain hardware and software inventory
Image, configure, and set-up new workstations and mobile devices
Manage and audit updates on endpoint devices
Create new user accounts as needed
Maintain and monitor hardware and software inventory
Maintain telephone system, including adding new users, moving extensions, and other duties
Maintain toner stock
Maintain recycling program for printer toner and discontinued IT equipment
Maintain the organizational integrity of IT workspaces
Serve as network emergency on-call backup to the Director of Information Technology
Other
Assist the Director of Information Technology and the IT Help Desk Manager on other IT-related matters as needed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
1 year of Help Desk Support experience
Preferred Qualifications
Associate’s Degree in Computer Science or related field AND 1 or more years Help Desk Support experience
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of Windows and the Microsoft 365 Suite troubleshooting
Knowledge of computer hardware and troubleshooting
Willingness to provide excellent customer service
Attention to detail including following Policies and Procedures
Ability to perform administrative tasks
Ability to problem solve and adapt
Patience to work with end users of various technical abilities
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment. Additionally, the ability to lift, setup, and arrange various computer equipment, as well do wire management under desks and other various small areas. Occasional lifting and mounting of heavier objects such as servers and switches may be required.
Reports To: Manager of AEL Enrollment and Assessment Services
Job Summary
Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to help be the difference? If so, Hawkeye Community College has a great opportunity for you!
The Van G Miller Adult Learning Center is looking for an Administrative Assistant to join their team. While working at the Adult Learning Center, you are helping make a meaningful impact on the everyday lives of their students. Students are empowered to get the education and skills they need to thrive at work, school, home and in their community all while earning their high school equivalency diploma or learning the English language.
The full time Administrative Assistant provides support to the Hawkeye Community College Adult Education and Literacy program, which includes English Language Learning, High School Completion, and Integrated Education and Training programs. This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public. Furthermore, the Administrative Assistant maintains customer confidence and protects operational integrity by keeping information confidential and providing support for a variety of special projects, committees, functions, and activities.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the English Language Learning (ELL), High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash; sends it to the Business O
Accurately completes requisitions, billing requests, purchase orders, print shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C
Assists with the planning of the HSC Graduation ceremony.
Maintains a CASAS proctor certificate.
Maintain badge access and door accessibility schedules utilizing assigned software.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and one year of office experience OR a combination of both totaling to 3 years.
Minimum typing speed of 40 net words per minute.
Demonstrated high proficiency using all Microsoft Office and/or Google programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated commitment to customer service and the ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Demonstrated ability to work a flexible schedule.
Preferred Qualifications
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
Working Conditions
Anticipated schedule is: Monday/Wednesday/Friday 8:00a – 4:30p and Tuesday/Thursday 10:30a – 7:00p
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Employment Status
Full time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete online application and required materials at hawkeyecollege.edu/employment
Submit/Upload a resume,
Submit/Upload 3 references with a minimum of 1 from a past/current supervisor and
Submit/Upload a cover letter that briefly addresses the following:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information.
Submit the online application and all required materials by Wednesday, June 29, 2022. Preference will be given to applicants who submit the required materials on or before June 29th. This position will remain open until filled.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Jun 23, 2022
Full time
Reports To: Manager of AEL Enrollment and Assessment Services
Job Summary
Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to help be the difference? If so, Hawkeye Community College has a great opportunity for you!
The Van G Miller Adult Learning Center is looking for an Administrative Assistant to join their team. While working at the Adult Learning Center, you are helping make a meaningful impact on the everyday lives of their students. Students are empowered to get the education and skills they need to thrive at work, school, home and in their community all while earning their high school equivalency diploma or learning the English language.
The full time Administrative Assistant provides support to the Hawkeye Community College Adult Education and Literacy program, which includes English Language Learning, High School Completion, and Integrated Education and Training programs. This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public. Furthermore, the Administrative Assistant maintains customer confidence and protects operational integrity by keeping information confidential and providing support for a variety of special projects, committees, functions, and activities.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the English Language Learning (ELL), High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash; sends it to the Business O
Accurately completes requisitions, billing requests, purchase orders, print shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C
Assists with the planning of the HSC Graduation ceremony.
Maintains a CASAS proctor certificate.
Maintain badge access and door accessibility schedules utilizing assigned software.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and one year of office experience OR a combination of both totaling to 3 years.
Minimum typing speed of 40 net words per minute.
Demonstrated high proficiency using all Microsoft Office and/or Google programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated commitment to customer service and the ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Demonstrated ability to work a flexible schedule.
Preferred Qualifications
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
Working Conditions
Anticipated schedule is: Monday/Wednesday/Friday 8:00a – 4:30p and Tuesday/Thursday 10:30a – 7:00p
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Employment Status
Full time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete online application and required materials at hawkeyecollege.edu/employment
Submit/Upload a resume,
Submit/Upload 3 references with a minimum of 1 from a past/current supervisor and
Submit/Upload a cover letter that briefly addresses the following:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information.
Submit the online application and all required materials by Wednesday, June 29, 2022. Preference will be given to applicants who submit the required materials on or before June 29th. This position will remain open until filled.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Job Summary
Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to help be the difference? If so, Hawkeye Community College has a great opportunity for you!
The Van G Miller Adult Learning Center is looking for an Administrative Assistant to join their team. While working at the Adult Learning Center, you are helping make a meaningful impact on the everyday lives of their students. Students are empowered to get the education and skills they need to thrive at work, school, home and in their community all while earning their high school equivalency diploma or learning the English language.
The full time Administrative Assistant provides support to the Hawkeye Community College Adult Education and Literacy program, which includes English Language Learning, High School Completion, and Integrated Education and Training programs. This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public. Furthermore, the Administrative Assistant maintains customer confidence and protects operational integrity by keeping information confidential and providing support for a variety of special projects, committees, functions, and activities.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the English Language Learning (ELL), High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash; sends it to the Business O
Accurately completes requisitions, billing requests, purchase orders, print shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C
Assists with the planning of the HSC Graduation ceremony.
Maintains a CASAS proctor certificate.
Maintain badge access and door accessibility schedules utilizing assigned software.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and one year of office experience OR a combination of both totaling to 3 years.
Minimum typing speed of 40 net words per minute.
Demonstrated high proficiency using all Microsoft Office and/or Google programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated commitment to customer service and the ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Demonstrated ability to work a flexible schedule.
Preferred Qualifications
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
Working Conditions
Anticipated schedule is: Monday/Wednesday/Friday 8:00a – 4:30p and Tuesday/Thursday 10:30a – 7:00p
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Employment Status
Full time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete online application at hawkeyecollege.edu/employment
Submit/Upload a resume,
Submit/Upload 3 references with a minimum of 1 from a past/current supervisor and
Submit/Upload a cover letter that briefly addresses the following:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information.
Submit the online application and all required materials by Thursday, March 31, 2022. Preference will be given to applicants who submit the required materials on or before March 31st. This position will remain open until filled.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Mar 09, 2022
Full time
Job Summary
Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to help be the difference? If so, Hawkeye Community College has a great opportunity for you!
The Van G Miller Adult Learning Center is looking for an Administrative Assistant to join their team. While working at the Adult Learning Center, you are helping make a meaningful impact on the everyday lives of their students. Students are empowered to get the education and skills they need to thrive at work, school, home and in their community all while earning their high school equivalency diploma or learning the English language.
The full time Administrative Assistant provides support to the Hawkeye Community College Adult Education and Literacy program, which includes English Language Learning, High School Completion, and Integrated Education and Training programs. This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public. Furthermore, the Administrative Assistant maintains customer confidence and protects operational integrity by keeping information confidential and providing support for a variety of special projects, committees, functions, and activities.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the English Language Learning (ELL), High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash; sends it to the Business O
Accurately completes requisitions, billing requests, purchase orders, print shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C
Assists with the planning of the HSC Graduation ceremony.
Maintains a CASAS proctor certificate.
Maintain badge access and door accessibility schedules utilizing assigned software.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and one year of office experience OR a combination of both totaling to 3 years.
Minimum typing speed of 40 net words per minute.
Demonstrated high proficiency using all Microsoft Office and/or Google programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated commitment to customer service and the ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Demonstrated ability to work a flexible schedule.
Preferred Qualifications
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
Working Conditions
Anticipated schedule is: Monday/Wednesday/Friday 8:00a – 4:30p and Tuesday/Thursday 10:30a – 7:00p
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Employment Status
Full time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete online application at hawkeyecollege.edu/employment
Submit/Upload a resume,
Submit/Upload 3 references with a minimum of 1 from a past/current supervisor and
Submit/Upload a cover letter that briefly addresses the following:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information.
Submit the online application and all required materials by Thursday, March 31, 2022. Preference will be given to applicants who submit the required materials on or before March 31st. This position will remain open until filled.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Job Summary
This position provides support to the Hawkeye Community College Adult Education and Literacy program, which includes English Language Learning, High School Completion, and Integrated Education and Training programs at the Van G. Miller Adult Learning Center. This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public. This position maintains customer confidence and protects operational integrity by keeping information confidential and provides support for a variety of special projects, committees, functions, and activities.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the English Language Learning (ELL), High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash; sends it to the Business O
Accurately completes requisitions, billing requests, purchase orders, print shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C
Assists with the planning of the HSC Graduation ceremony.
Maintains a CASAS proctor certificate.
Maintain badge access and door accessibility schedules utilizing assigned software.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and two years of office experience OR a combination of both totaling to 4 years.
Minimum typing speed of 40 net words per minute.
Demonstrated high proficiency using all Microsoft Office and/or Google programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated commitment to customer service.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Available to work a flexible schedule including Tuesday and Thursday evenings.
Preferred Qualifications
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
Employment Status
Full time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Working Conditions
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Application Procedure
Complete online application at hawkeyecollege.edu/employment including a resume, 3 references with a minimum from a past/current supervisor, and a cover letter that briefly addresses the following:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information.
Submit online application and all required materials by the deadline.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Dec 13, 2021
Full time
Job Summary
This position provides support to the Hawkeye Community College Adult Education and Literacy program, which includes English Language Learning, High School Completion, and Integrated Education and Training programs at the Van G. Miller Adult Learning Center. This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public. This position maintains customer confidence and protects operational integrity by keeping information confidential and provides support for a variety of special projects, committees, functions, and activities.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the English Language Learning (ELL), High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash; sends it to the Business O
Accurately completes requisitions, billing requests, purchase orders, print shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C
Assists with the planning of the HSC Graduation ceremony.
Maintains a CASAS proctor certificate.
Maintain badge access and door accessibility schedules utilizing assigned software.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and two years of office experience OR a combination of both totaling to 4 years.
Minimum typing speed of 40 net words per minute.
Demonstrated high proficiency using all Microsoft Office and/or Google programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated commitment to customer service.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Available to work a flexible schedule including Tuesday and Thursday evenings.
Preferred Qualifications
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
Employment Status
Full time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Working Conditions
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Application Procedure
Complete online application at hawkeyecollege.edu/employment including a resume, 3 references with a minimum from a past/current supervisor, and a cover letter that briefly addresses the following:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information.
Submit online application and all required materials by the deadline.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Eastern Florida State College is currently seeking applications for a full-time Music Instructor and Director of Instrumental Activities on the Cocoa Campus in Cocoa, Florida, starting August 2022. This is a tenure track position.
Maintain a full instructional load and also perform Director of Instrumental Activities duties to include:
Manage budgets, including concert ticketing, fundraising, and student scholarship administration.
Work with the college’s marketing department to publicize concerts.
Manage storage, maintenance, and cataloging of college-owned property including, but not limited to, band and orchestral instruments, sound equipment, stage equipment, and instrumental music library.
Maintain a collaborative relationship with Brevard County’s public school instrumental teachers.
Actively recruit and retain instrumental students.
The following minimum qualifications for this position must be met before any applicant will be considered:
Master's degree in Music from a regionally-accredited institution.
OR Master’s degree with 18 graduate semester hours in Music from a regionally-accredited institution.
Wind band, jazz band, and orchestral conducting/teaching experience is required.
Public school and/or college teaching experience is desired.
Musical theatre and/or band conducting experience is preferred.
Strong demonstrable instrumental performance skills on a major band or orchestral instrument.
Valid Florida Motor Vehicle Operator’s license required. Reasonable accommodations may be made to individuals with disabilities unable to obtain a driver’s license. In such cases, a valid Florida I.D. is required.
This position will require successful fingerprinting and the candidate chosen will be required to pay the associated fee (currently $37.25). This fingerprinting fee ($37.25) is non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase*
* High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
The salary is $46,500 . Compensation for Director of Instrumental Activities duties will be at the approved supplemental rate of $3,000 per year. Full-time employees of Eastern Florida State College receive fringe benefits including health insurance and a retirement plan.
Applications will be accepted from December 9, 2021 through February 15, 2022 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/administration-departments/human-resources/employment-needs-opportunities/employment-opportunities.cfm
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
Dec 09, 2021
Full time
Eastern Florida State College is currently seeking applications for a full-time Music Instructor and Director of Instrumental Activities on the Cocoa Campus in Cocoa, Florida, starting August 2022. This is a tenure track position.
Maintain a full instructional load and also perform Director of Instrumental Activities duties to include:
Manage budgets, including concert ticketing, fundraising, and student scholarship administration.
Work with the college’s marketing department to publicize concerts.
Manage storage, maintenance, and cataloging of college-owned property including, but not limited to, band and orchestral instruments, sound equipment, stage equipment, and instrumental music library.
Maintain a collaborative relationship with Brevard County’s public school instrumental teachers.
Actively recruit and retain instrumental students.
The following minimum qualifications for this position must be met before any applicant will be considered:
Master's degree in Music from a regionally-accredited institution.
OR Master’s degree with 18 graduate semester hours in Music from a regionally-accredited institution.
Wind band, jazz band, and orchestral conducting/teaching experience is required.
Public school and/or college teaching experience is desired.
Musical theatre and/or band conducting experience is preferred.
Strong demonstrable instrumental performance skills on a major band or orchestral instrument.
Valid Florida Motor Vehicle Operator’s license required. Reasonable accommodations may be made to individuals with disabilities unable to obtain a driver’s license. In such cases, a valid Florida I.D. is required.
This position will require successful fingerprinting and the candidate chosen will be required to pay the associated fee (currently $37.25). This fingerprinting fee ($37.25) is non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase*
* High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
The salary is $46,500 . Compensation for Director of Instrumental Activities duties will be at the approved supplemental rate of $3,000 per year. Full-time employees of Eastern Florida State College receive fringe benefits including health insurance and a retirement plan.
Applications will be accepted from December 9, 2021 through February 15, 2022 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/administration-departments/human-resources/employment-needs-opportunities/employment-opportunities.cfm
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
Job Summary
This position is responsible for supporting two departments in providing excellent customer service, maintaining customer confidence and protecting operational integrity by keeping information confidential, and providing support for a variety of special projects, committees, functions, and activities.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Prepares reports by collecting and analyzing information.
Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
Provides effective administrative, clerical and travel/event planning support and organizational scheduling, committee/team/workgroup meeting agenda preparation, minuting, preparing and distributing agendas and minutes, tracking and compiling decisions for IVPSAID.
Welcomes guests (faculty, staff, students, families, callers, visitors, and customers) by greeting them in person or on the telephone and by answering or directing inquiries and creating a professional, helpful, welcoming atmosphere.
Provide service excellence through courteous, informed, accessible and positive professional engagement.
Oversees correct distribution and disposition of notices, memoranda, directives, and related materials.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Accurately completes requisitions, purchase orders, print shop orders, and maintenance work tickets.
Contributes to team effort by accomplishing related results as needed.
Coordinates materials and refreshments for activities and meetings include arranging room setup.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the grants department and grant funded projects/programs and of Student Affairs and Institutional Diversity divisional operations.
Assists and maintains supervisor’s appointment schedules by planning and scheduling meetings for the Director of Grants & Resource Development (DGRD) and back up calendaring support for the Interim Vice President of Student Affairs & Institutional Diversity (IVPSAID).
Organize and maintain electronic and paper files of grant & student affairs and institutional diversity documents and resources.
Record submission of grant proposals, awards, modifications, and reports in database and effectively retrieve information.
Assist with producing various reports including prospect calendar, grants portfolio, and other reports as needed by both departments.
Support Grants staff with administration tasks related to compliance, monitoring, documentation, and mailing grant agreements and other related documents.
Edit and proof-read grant and student affairs and institutional diversity documents.
Work to enhance and improve grants management processes and increase efficiencies.
Assist with webpage updates and production of departmental promotional materials.
Assist with grant prospecting to identify potential grants.
Assist with research and analysis of data for complex grant applications; i.e. participant demographics, employment/labor trends, poverty data, etc.
Assist in orchestrating significant portions of the annual Commencement activities in planning and execution of it, (e.g., making travel arrangements, processing purchases and reimbursements, working with college staff members to ensure all aspects of the event go smoothly) and for platform-party participants.
Serves as back-up to the Foundation Executive Assistant, answering the phone and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and two years of office experience or equivalent combination of education and experience to total 4 years.
Minimum typing speed of 40 net words per minute.
Demonstrated proficiency using all Microsoft Office and/or Google Suite programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated ability to respond quickly to deadlines and perform work on multiple tasks independently.
Demonstrated aptitude to analyze and improve office procedures.
Demonstrated ability to understand and follow complex oral and written directions.
Demonstrated ability to work with and provide customer service for diverse populations (faculty, staff, students, and general public).
Demonstrated administrative writing skills, reporting skills, scheduling, organization, time management, office equipment maintenance, travel logistics, and verbal communication skills.
Demonstrated general working or ability to develop knowledge of applicable college infrastructure, policies, and procedures.
A demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Employment Status
Full time position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Working conditions
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand, and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty, and staff in person, by telephone and computers.
Application Procedure
Complete online application at hawkeyecollege.edu/employment including a resume, 3 references with 1 minimum being a current/past supervisor as well as a cover letter that briefly addresses:
Your work experience with customer service and administrative duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, Google Suite, database).
Your work experience related to handling confidential information.
Submit online application and all required materials by the deadline.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Nov 03, 2021
Full time
Job Summary
This position is responsible for supporting two departments in providing excellent customer service, maintaining customer confidence and protecting operational integrity by keeping information confidential, and providing support for a variety of special projects, committees, functions, and activities.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Prepares reports by collecting and analyzing information.
Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
Provides effective administrative, clerical and travel/event planning support and organizational scheduling, committee/team/workgroup meeting agenda preparation, minuting, preparing and distributing agendas and minutes, tracking and compiling decisions for IVPSAID.
Welcomes guests (faculty, staff, students, families, callers, visitors, and customers) by greeting them in person or on the telephone and by answering or directing inquiries and creating a professional, helpful, welcoming atmosphere.
Provide service excellence through courteous, informed, accessible and positive professional engagement.
Oversees correct distribution and disposition of notices, memoranda, directives, and related materials.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Accurately completes requisitions, purchase orders, print shop orders, and maintenance work tickets.
Contributes to team effort by accomplishing related results as needed.
Coordinates materials and refreshments for activities and meetings include arranging room setup.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the grants department and grant funded projects/programs and of Student Affairs and Institutional Diversity divisional operations.
Assists and maintains supervisor’s appointment schedules by planning and scheduling meetings for the Director of Grants & Resource Development (DGRD) and back up calendaring support for the Interim Vice President of Student Affairs & Institutional Diversity (IVPSAID).
Organize and maintain electronic and paper files of grant & student affairs and institutional diversity documents and resources.
Record submission of grant proposals, awards, modifications, and reports in database and effectively retrieve information.
Assist with producing various reports including prospect calendar, grants portfolio, and other reports as needed by both departments.
Support Grants staff with administration tasks related to compliance, monitoring, documentation, and mailing grant agreements and other related documents.
Edit and proof-read grant and student affairs and institutional diversity documents.
Work to enhance and improve grants management processes and increase efficiencies.
Assist with webpage updates and production of departmental promotional materials.
Assist with grant prospecting to identify potential grants.
Assist with research and analysis of data for complex grant applications; i.e. participant demographics, employment/labor trends, poverty data, etc.
Assist in orchestrating significant portions of the annual Commencement activities in planning and execution of it, (e.g., making travel arrangements, processing purchases and reimbursements, working with college staff members to ensure all aspects of the event go smoothly) and for platform-party participants.
Serves as back-up to the Foundation Executive Assistant, answering the phone and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and two years of office experience or equivalent combination of education and experience to total 4 years.
Minimum typing speed of 40 net words per minute.
Demonstrated proficiency using all Microsoft Office and/or Google Suite programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated ability to respond quickly to deadlines and perform work on multiple tasks independently.
Demonstrated aptitude to analyze and improve office procedures.
Demonstrated ability to understand and follow complex oral and written directions.
Demonstrated ability to work with and provide customer service for diverse populations (faculty, staff, students, and general public).
Demonstrated administrative writing skills, reporting skills, scheduling, organization, time management, office equipment maintenance, travel logistics, and verbal communication skills.
Demonstrated general working or ability to develop knowledge of applicable college infrastructure, policies, and procedures.
A demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Employment Status
Full time position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Working conditions
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand, and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty, and staff in person, by telephone and computers.
Application Procedure
Complete online application at hawkeyecollege.edu/employment including a resume, 3 references with 1 minimum being a current/past supervisor as well as a cover letter that briefly addresses:
Your work experience with customer service and administrative duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, Google Suite, database).
Your work experience related to handling confidential information.
Submit online application and all required materials by the deadline.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
Background
CRS’s Mission & Mobilization Division is building a movement of millions of people in the United States to increase the Church’s impact and influence in combatting global poverty, violence and injustice. Animated by our Catholic faith’s call to action to alleviate suffering and work to create a more just world for the world’s poorest, most marginalized and vulnerable people, CRS’ Movement Building strategy is the outward expression of missionary discipleship—calling forth leaders who have encountered Christ in the face of the poor, becoming prophetic advocates for justice and the common good.
Job Summary
The primary responsibilities of the Bilingual Administrative Coordinator II are to provide overall support to the Movement-Building and Issue-Based Campaign team within CRS’ Mission & Mobilization (M2) division. This includes administrative and project support relevant to the Movement-Building and Issue-Based Campaigning department, sharing pertinent information, and report preparation.
This position is responsible for coordinating projects that involve working with staff at all levels and supporters.
The Bilingual Administrative Coordinator II is responsible for virtual and in-person event planning, calendar management, travel arrangements and logistical support, translation and interpretation (English/Spanish), and budget.
Roles and Key Responsibilities
Event Planning and Travel Logistics for Chapter Management, Campaigns and Hispanic Engagement
Plans agendas, schedules, and coordinates logistics for internal/external meetings and events for the Director, Movement-building & Issue-based Campaigns, for the Director of the Campaign Team, and three (3) National Advisors
Arranges travel for the Director, Movement-building & Issue-based Campaigns, for the Director of the Campaign Team, and (3) National Advisors including but not limited to coordination of tickets, visas, processing travel-expense reporting and reimbursements.
Provides travel support for international immersion trips, speakers tours and advocacy Hill days
Serves on M2’s virtual production team handling all aspects of some virtual events, including video recording, production and publishing
Finance & Budget
Collaborates with Executive Assistant to manage departmental financial matters, including ongoing monitoring of budgets across all units, credit card reconciliation, payment processing, and guidance regarding financial systems and processes
Data and Communications Platforms
Manages content for relevant SharePoint sites and Microsoft (MS) Teams channels, including posting documents, sharing relevant communications, and organizing information
Updates Gateway data and runs Gateway reports
Update and curate bilingual content for constituent digital platforms, including, Gateway Communities
Translation Interpretation & Support
Translates (English/Spanish) materials for a variety of audiences: internal and external
Interprets (English/Spanish) for M2 events as necessary
Provides translation support for telephone inquiries as needed
Administrative Support
Facilitates engagement of consultants, and hiring of interns and/or summer hires as needed
Formats, edits, proofreads, reproduces, and distributes materials, including PowerPoint presentations, spreadsheets, reports, and other documents in English and Spanish as needed
Attends meetings and produces meeting minutes and notes as needed
Manages departmental timesheets and monitors leave requests
Orders supplies and equipment as needed
Serves as the department’s CRS brand ambassador to ensure adherence to CRS guidelines in collaboration with Marketing and Communication (MARCOM)
Manages routine inquiries received by the department and Director II, Movement-building & Issue-based Campaign team (English/Spanish)
Conducts research as necessary for various projects
Supports other units within Mission & Mobilization as needed
Qualifications
Basic Qualifications
Education and Experience
Required: Associates degree in a related field. Bachelor’s degree a plus
3+ years of administrative experience in a fast-paced office environment
Required Languages – Bilingual (English, Spanish)
Work hours : Regular core hours plus must be available to work limited (no more than 5 hours per month) weeknight hours and limited weekend hours (no more than 3 hours per month).
Travel : Not applicable
Knowledge, Skills and Abilities (SKAs)
Strong communication skills, both oral and written
Excellent organizational skills and strong attention to detail
Proactive approach to responsibility and team building
Creative approach to work with emphasis on systems efficiency
Proficiency with MS Office 365 Suite including Outlook, Word, Excel and Power Point; familiarity with SharePoint
Financial or budget experience a plus
Ability to work under pressure, handle demands of multiple people and priorities, functioning independently or in coordination with others
Ability to handle routine work as well as special assignments; willingness to develop new skills
Consistently exercises good judgment regarding priorities and workflow
Ability to initiate projects, consulting with appropriate staff as needed and see tasks through to completion
Preferred Qualifications
Working knowledge of Catholic Church structure
Familiarity with customer relations databases or previous experience with constituent relationship management (CRM) database such as Salesforce
Agency-wide Competencies
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
Integrity
Continuous Improvement & Innovation
Builds Relationships
Develops Talent
Strategic Mindset
Accountability & Stewardship
Supervisory Responsibilities As needed: interns and summer-hires
What we offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
NOTE: All interested applicants must be authorized to work in the U.S. at the time of application.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
EOE/M/F/D/V - CRS is an Equal Opportunity Employer.
Sep 20, 2021
Full time
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
Background
CRS’s Mission & Mobilization Division is building a movement of millions of people in the United States to increase the Church’s impact and influence in combatting global poverty, violence and injustice. Animated by our Catholic faith’s call to action to alleviate suffering and work to create a more just world for the world’s poorest, most marginalized and vulnerable people, CRS’ Movement Building strategy is the outward expression of missionary discipleship—calling forth leaders who have encountered Christ in the face of the poor, becoming prophetic advocates for justice and the common good.
Job Summary
The primary responsibilities of the Bilingual Administrative Coordinator II are to provide overall support to the Movement-Building and Issue-Based Campaign team within CRS’ Mission & Mobilization (M2) division. This includes administrative and project support relevant to the Movement-Building and Issue-Based Campaigning department, sharing pertinent information, and report preparation.
This position is responsible for coordinating projects that involve working with staff at all levels and supporters.
The Bilingual Administrative Coordinator II is responsible for virtual and in-person event planning, calendar management, travel arrangements and logistical support, translation and interpretation (English/Spanish), and budget.
Roles and Key Responsibilities
Event Planning and Travel Logistics for Chapter Management, Campaigns and Hispanic Engagement
Plans agendas, schedules, and coordinates logistics for internal/external meetings and events for the Director, Movement-building & Issue-based Campaigns, for the Director of the Campaign Team, and three (3) National Advisors
Arranges travel for the Director, Movement-building & Issue-based Campaigns, for the Director of the Campaign Team, and (3) National Advisors including but not limited to coordination of tickets, visas, processing travel-expense reporting and reimbursements.
Provides travel support for international immersion trips, speakers tours and advocacy Hill days
Serves on M2’s virtual production team handling all aspects of some virtual events, including video recording, production and publishing
Finance & Budget
Collaborates with Executive Assistant to manage departmental financial matters, including ongoing monitoring of budgets across all units, credit card reconciliation, payment processing, and guidance regarding financial systems and processes
Data and Communications Platforms
Manages content for relevant SharePoint sites and Microsoft (MS) Teams channels, including posting documents, sharing relevant communications, and organizing information
Updates Gateway data and runs Gateway reports
Update and curate bilingual content for constituent digital platforms, including, Gateway Communities
Translation Interpretation & Support
Translates (English/Spanish) materials for a variety of audiences: internal and external
Interprets (English/Spanish) for M2 events as necessary
Provides translation support for telephone inquiries as needed
Administrative Support
Facilitates engagement of consultants, and hiring of interns and/or summer hires as needed
Formats, edits, proofreads, reproduces, and distributes materials, including PowerPoint presentations, spreadsheets, reports, and other documents in English and Spanish as needed
Attends meetings and produces meeting minutes and notes as needed
Manages departmental timesheets and monitors leave requests
Orders supplies and equipment as needed
Serves as the department’s CRS brand ambassador to ensure adherence to CRS guidelines in collaboration with Marketing and Communication (MARCOM)
Manages routine inquiries received by the department and Director II, Movement-building & Issue-based Campaign team (English/Spanish)
Conducts research as necessary for various projects
Supports other units within Mission & Mobilization as needed
Qualifications
Basic Qualifications
Education and Experience
Required: Associates degree in a related field. Bachelor’s degree a plus
3+ years of administrative experience in a fast-paced office environment
Required Languages – Bilingual (English, Spanish)
Work hours : Regular core hours plus must be available to work limited (no more than 5 hours per month) weeknight hours and limited weekend hours (no more than 3 hours per month).
Travel : Not applicable
Knowledge, Skills and Abilities (SKAs)
Strong communication skills, both oral and written
Excellent organizational skills and strong attention to detail
Proactive approach to responsibility and team building
Creative approach to work with emphasis on systems efficiency
Proficiency with MS Office 365 Suite including Outlook, Word, Excel and Power Point; familiarity with SharePoint
Financial or budget experience a plus
Ability to work under pressure, handle demands of multiple people and priorities, functioning independently or in coordination with others
Ability to handle routine work as well as special assignments; willingness to develop new skills
Consistently exercises good judgment regarding priorities and workflow
Ability to initiate projects, consulting with appropriate staff as needed and see tasks through to completion
Preferred Qualifications
Working knowledge of Catholic Church structure
Familiarity with customer relations databases or previous experience with constituent relationship management (CRM) database such as Salesforce
Agency-wide Competencies
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
Integrity
Continuous Improvement & Innovation
Builds Relationships
Develops Talent
Strategic Mindset
Accountability & Stewardship
Supervisory Responsibilities As needed: interns and summer-hires
What we offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
NOTE: All interested applicants must be authorized to work in the U.S. at the time of application.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
EOE/M/F/D/V - CRS is an Equal Opportunity Employer.
Job Summary
This position is responsible for supporting two departments in providing excellent customer service, maintaining customer confidence and protecting operational integrity by keeping information confidential, and providing support for a variety of special projects, committees, functions, and activities.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Prepares reports by collecting and analyzing information.
Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
Provides effective administrative, clerical and travel/event planning support and organizational scheduling, committee/team/workgroup meeting agenda preparation, minuting, preparing and distributing agendas and minutes, tracking and compiling decisions for IVPSAID.
Welcomes guests (faculty, staff, students, families, callers, visitors, and customers) by greeting them in person or on the telephone and by answering or directing inquiries and creating a professional, helpful, welcoming atmosphere.
Provide service excellence through courteous, informed, accessible and positive professional engagement.
Oversees correct distribution and disposition of notices, memoranda, directives, and related materials.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Accurately completes requisitions, purchase orders, print shop orders, and maintenance work tickets.
Contributes to team effort by accomplishing related results as needed.
Coordinates materials and refreshments for activities and meetings include arranging room setup.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the grants department and grant funded projects/programs and of Student Affairs and Institutional Diversity divisional operations.
Assists and maintains supervisor’s appointment schedules by planning and scheduling meetings for the Director of Grants & Resource Development (DGRD) and back up calendaring support for the Interim Vice President of Student Affairs & Institutional Diversity (IVPSAID).
Organize and maintain electronic and paper files of grant & student affairs and institutional diversity documents and resources.
Record submission of grant proposals, awards, modifications, and reports in database and effectively retrieve information.
Assist with producing various reports including prospect calendar, grants portfolio, and other reports as needed by both departments.
Support Grants staff with administration tasks related to compliance, monitoring, documentation, and mailing grant agreements and other related documents.
Edit and proof-read grant and student affairs and institutional diversity documents.
Work to enhance and improve grants management processes and increase efficiencies.
Assist with webpage updates and production of departmental promotional materials.
Assist with grant prospecting to identify potential grants.
Assist with research and analysis of data for complex grant applications; i.e. participant demographics, employment/labor trends, poverty data, etc.
Assist in orchestrating significant portions of the annual Commencement activities in planning and execution of it, (e.g., making travel arrangements, processing purchases and reimbursements, working with college staff members to ensure all aspects of the event go smoothly) and for platform-party participants.
Serves as back-up to the Foundation Executive Assistant, answering the phone and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and two years of office experience or equivalent combination of education and experience to total 4 years.
Minimum typing speed of 40 net words per minute.
Demonstrated proficiency using all Microsoft Office and/or Google Suite programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated ability to respond quickly to deadlines and perform work on multiple tasks independently.
Demonstrated aptitude to analyze and improve office procedures.
Demonstrated ability to understand and follow complex oral and written directions.
Demonstrated ability to work with and provide customer service for diverse populations (faculty, staff, students, and general public).
Demonstrated administrative writing skills, reporting skills, scheduling, organization, time management, office equipment maintenance, travel logistics, and verbal communication skills.
Demonstrated general working or ability to develop knowledge of applicable college infrastructure, policies, and procedures.
A demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Employment Status
Full time position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Working conditions
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand, and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty, and staff in person, by telephone and computers.
Application Procedure
Complete online application at hawkeyecollege.edu/employment including a resume, 3 references with 1 minimum being a current/past supervisor as well as a cover letter that briefly addresses:
Your work experience with customer service and administrative duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, Google Suite, database).
Your work experience related to handling confidential information.
Submit online application and all required materials by the deadline.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Aug 17, 2021
Full time
Job Summary
This position is responsible for supporting two departments in providing excellent customer service, maintaining customer confidence and protecting operational integrity by keeping information confidential, and providing support for a variety of special projects, committees, functions, and activities.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Prepares reports by collecting and analyzing information.
Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
Provides effective administrative, clerical and travel/event planning support and organizational scheduling, committee/team/workgroup meeting agenda preparation, minuting, preparing and distributing agendas and minutes, tracking and compiling decisions for IVPSAID.
Welcomes guests (faculty, staff, students, families, callers, visitors, and customers) by greeting them in person or on the telephone and by answering or directing inquiries and creating a professional, helpful, welcoming atmosphere.
Provide service excellence through courteous, informed, accessible and positive professional engagement.
Oversees correct distribution and disposition of notices, memoranda, directives, and related materials.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Accurately completes requisitions, purchase orders, print shop orders, and maintenance work tickets.
Contributes to team effort by accomplishing related results as needed.
Coordinates materials and refreshments for activities and meetings include arranging room setup.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the grants department and grant funded projects/programs and of Student Affairs and Institutional Diversity divisional operations.
Assists and maintains supervisor’s appointment schedules by planning and scheduling meetings for the Director of Grants & Resource Development (DGRD) and back up calendaring support for the Interim Vice President of Student Affairs & Institutional Diversity (IVPSAID).
Organize and maintain electronic and paper files of grant & student affairs and institutional diversity documents and resources.
Record submission of grant proposals, awards, modifications, and reports in database and effectively retrieve information.
Assist with producing various reports including prospect calendar, grants portfolio, and other reports as needed by both departments.
Support Grants staff with administration tasks related to compliance, monitoring, documentation, and mailing grant agreements and other related documents.
Edit and proof-read grant and student affairs and institutional diversity documents.
Work to enhance and improve grants management processes and increase efficiencies.
Assist with webpage updates and production of departmental promotional materials.
Assist with grant prospecting to identify potential grants.
Assist with research and analysis of data for complex grant applications; i.e. participant demographics, employment/labor trends, poverty data, etc.
Assist in orchestrating significant portions of the annual Commencement activities in planning and execution of it, (e.g., making travel arrangements, processing purchases and reimbursements, working with college staff members to ensure all aspects of the event go smoothly) and for platform-party participants.
Serves as back-up to the Foundation Executive Assistant, answering the phone and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and two years of office experience or equivalent combination of education and experience to total 4 years.
Minimum typing speed of 40 net words per minute.
Demonstrated proficiency using all Microsoft Office and/or Google Suite programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated ability to respond quickly to deadlines and perform work on multiple tasks independently.
Demonstrated aptitude to analyze and improve office procedures.
Demonstrated ability to understand and follow complex oral and written directions.
Demonstrated ability to work with and provide customer service for diverse populations (faculty, staff, students, and general public).
Demonstrated administrative writing skills, reporting skills, scheduling, organization, time management, office equipment maintenance, travel logistics, and verbal communication skills.
Demonstrated general working or ability to develop knowledge of applicable college infrastructure, policies, and procedures.
A demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Employment Status
Full time position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Working conditions
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand, and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty, and staff in person, by telephone and computers.
Application Procedure
Complete online application at hawkeyecollege.edu/employment including a resume, 3 references with 1 minimum being a current/past supervisor as well as a cover letter that briefly addresses:
Your work experience with customer service and administrative duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, Google Suite, database).
Your work experience related to handling confidential information.
Submit online application and all required materials by the deadline.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
JOB SUMMARY: This position provides support to the Hawke ye Community College Adult Education and Literacy program, which includes English Language Learning , High School Completion, and Integrated Education and Training programs at the Van G. Miller Adult Learning Center . This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public . This position maintains customer confidence and protects operational integrity by keeping information confidential and provides support for a variety of special projects, committees, functions, and activities. ESSENTIAL JOB FUNCTIONS: Important responsibilities and duties may include, but are not limited to, the following:
Maintains k nowledge of the English Language Learning (ELL) , High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash ; s ends it to the Business O ffice.
Accurately completes requisitions, billing requests, purchase orders, prin t shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
POSITION SPECIFIC RESPONSIBILITIES: Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C eremony.
Assists with the planning of the HSC G raduation ceremony.
Maintains a CASAS proctor certificate.
Utilizes OnGuard – Lenel software to maintain badge access and door accessibility schedules.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
QUALIFICATIONS:
Associates degree or equivalent and two years of office experience OR a combination of both totaling to 4 years.
Minimum typing speed of 40 net words per minute.
Must be highly proficient using all Microsoft Office and/or Google programs.
Knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated commitment to customer service.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Available to work a flexible schedule including Tuesday and Thursday evenings.
PREFERENCES:
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
EMPLOYMENT STATUS: Full time position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution). WORKING CONDITIONS: Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers. APPLICATION PROCEDURE:
Complete online application at www.hawkeyecollege.edu/employment including a resume, 3 references and a cover letter that briefly addresses:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information
Submit online application and all required materials by the deadline.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov . If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Jun 28, 2021
Full time
JOB SUMMARY: This position provides support to the Hawke ye Community College Adult Education and Literacy program, which includes English Language Learning , High School Completion, and Integrated Education and Training programs at the Van G. Miller Adult Learning Center . This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public . This position maintains customer confidence and protects operational integrity by keeping information confidential and provides support for a variety of special projects, committees, functions, and activities. ESSENTIAL JOB FUNCTIONS: Important responsibilities and duties may include, but are not limited to, the following:
Maintains k nowledge of the English Language Learning (ELL) , High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash ; s ends it to the Business O ffice.
Accurately completes requisitions, billing requests, purchase orders, prin t shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
POSITION SPECIFIC RESPONSIBILITIES: Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C eremony.
Assists with the planning of the HSC G raduation ceremony.
Maintains a CASAS proctor certificate.
Utilizes OnGuard – Lenel software to maintain badge access and door accessibility schedules.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
QUALIFICATIONS:
Associates degree or equivalent and two years of office experience OR a combination of both totaling to 4 years.
Minimum typing speed of 40 net words per minute.
Must be highly proficient using all Microsoft Office and/or Google programs.
Knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated commitment to customer service.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Available to work a flexible schedule including Tuesday and Thursday evenings.
PREFERENCES:
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
EMPLOYMENT STATUS: Full time position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution). WORKING CONDITIONS: Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers. APPLICATION PROCEDURE:
Complete online application at www.hawkeyecollege.edu/employment including a resume, 3 references and a cover letter that briefly addresses:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information
Submit online application and all required materials by the deadline.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov . If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Machol & Johannes, LLC/Almanac Technologies
Denver, CO, USA 80202
OUR COMPANY Do the words gritty, passionate, demanding, or innovative describe you? Are you a team-player who "gets it done"? Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company? We're your next move! Almanac Technologies, a service provider to Machol Johannes, LLC, is a premier law firm operating in Colorado and seven other states. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas. At Almanac Technologies, we know that you want: Interesting challenging work, opportunities to learn grow, competitive pay benefits, talented co-workers The ability to contribute and make a difference, transparent communications, a sense of community And management that takes a personal interest in you SERVICE DESK TECHNICIAN The Service Desk Technician provides first level end user support including basic computer troubleshooting, repair, updates/upgrades, inventory management, printers/copiers/scanners, phones and other system support as required, in an efficient and effective manner. This position is customer focused, requiring good written and verbal communication skills, in addition to basic technical skills. This position is responsible for managing the ticket system, ensuring high priority tickets have been prioritized accordingly and completed within a reasonable amount of time, escalating where necessary. This includes managing ticket queues and response times within service level requirements. This position also requires setting up new workstations, upgrading existing workstations and handling moves for workstations and personnel. CORE FUNCTIONS Manage Ticketing System, diagnose issues and follow through to resolution Frequently update tickets to make sure the most current information is documented Frequently update end users with the status and progress made on open tickets Incident Triage Properly escalate urgent and unresolved queries to the next level of support Perform basic computer hardware and software installations, configurations, malware removal, and update office TV display content Create and maintain documentation for internal tasks and procedures Recommend procedure modifications or process improvements Onboard new users by provisioning appropriate hardware and software; including badges Manage access and security associated to key company systems and software as required for company personnel to be enabled to complete their jobs Maintain inventory for hardware and software in accordance with asset management strategy including tracking licensing usage and notifying IT leadership with any new licensing requirements Replacing consumables on printers/scanners, co-ordinate with vendor support as problems arise, and maintain inventory of printer supplies Help troubleshoot phones and phone system, including setting up new phone extensions and making test calls to support changes to the IVR or Telecom routing Responsible for setting up workstations for new users, moving existing workstations and other end user computer related issues as assigned Responsible for keeping all IT areas clean and organized Release safe emails from spam and content quarantines Other duties as assigned IDEAL CANDIDATE Maintains a positive, helpful and solution oriented demeanor when responding to users Great at follow through closing the loop Manages time priorities with efficiency and effectiveness Recommends procedure modifications or process improvements Ability to work collaboratively as part of a team Enjoys and excels working on a variety of problems and tasks Is comfortable multi-tasking on a variety of issues simultaneously Highly organized, able to follow procedures and ensure clean and tidy work area COMPENSATION BENEFITS Salary range: $40k - $50k Depending On Experience Great PTO Program: 13 days in your first year grows with you! 6 paid Federal holidays + 1 paid float holiday Commuter pass providing unlimited usage of RTD Services Health, dental, vision, life and disability insurance, retirement savings, and more Company 401k program A culture of growth, transparency, excellence, and passion JOB QUALIFICATIONS Education, Formal Training, or Certificates: High School (or equivalent) Formal technical training or prior experience Experience: Hands on with Microsoft Windows based computers Small networking; WiFi routers, CAT cabling, etc. Knowledge, Skills, and Abilities: Excellent oral, written and interpersonal communications skills Ability to analyze and troubleshoot computer systems, software, and peripherals Ability to configure and support Windows 7, 10, Server 2008, Server 2012, Server 2016 Experience with macOS/OSX is desirable, but not required Proficient in Microsoft Office 2007, 2010, 2013 Experience managing users, groups and policies in Active Directory Comfortable cloning, re-imaging and managing OS updates and patches Experience with Scripting (CMD, DOS, PowerShell, VB Macro, Bash etc.) System hardening skills Experience with Collection Master (CLS) highly preferred but not required Working Environment: Majority of this position will be in a professional office environment Sitting 60%, Standing/Walking 40% Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties Will occasionally need to lift up to 50 lbs by yourself or up to 100 lbs with help. LOCATION: Downtown Denver For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1797964-334497
May 18, 2021
Full time
OUR COMPANY Do the words gritty, passionate, demanding, or innovative describe you? Are you a team-player who "gets it done"? Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company? We're your next move! Almanac Technologies, a service provider to Machol Johannes, LLC, is a premier law firm operating in Colorado and seven other states. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas. At Almanac Technologies, we know that you want: Interesting challenging work, opportunities to learn grow, competitive pay benefits, talented co-workers The ability to contribute and make a difference, transparent communications, a sense of community And management that takes a personal interest in you SERVICE DESK TECHNICIAN The Service Desk Technician provides first level end user support including basic computer troubleshooting, repair, updates/upgrades, inventory management, printers/copiers/scanners, phones and other system support as required, in an efficient and effective manner. This position is customer focused, requiring good written and verbal communication skills, in addition to basic technical skills. This position is responsible for managing the ticket system, ensuring high priority tickets have been prioritized accordingly and completed within a reasonable amount of time, escalating where necessary. This includes managing ticket queues and response times within service level requirements. This position also requires setting up new workstations, upgrading existing workstations and handling moves for workstations and personnel. CORE FUNCTIONS Manage Ticketing System, diagnose issues and follow through to resolution Frequently update tickets to make sure the most current information is documented Frequently update end users with the status and progress made on open tickets Incident Triage Properly escalate urgent and unresolved queries to the next level of support Perform basic computer hardware and software installations, configurations, malware removal, and update office TV display content Create and maintain documentation for internal tasks and procedures Recommend procedure modifications or process improvements Onboard new users by provisioning appropriate hardware and software; including badges Manage access and security associated to key company systems and software as required for company personnel to be enabled to complete their jobs Maintain inventory for hardware and software in accordance with asset management strategy including tracking licensing usage and notifying IT leadership with any new licensing requirements Replacing consumables on printers/scanners, co-ordinate with vendor support as problems arise, and maintain inventory of printer supplies Help troubleshoot phones and phone system, including setting up new phone extensions and making test calls to support changes to the IVR or Telecom routing Responsible for setting up workstations for new users, moving existing workstations and other end user computer related issues as assigned Responsible for keeping all IT areas clean and organized Release safe emails from spam and content quarantines Other duties as assigned IDEAL CANDIDATE Maintains a positive, helpful and solution oriented demeanor when responding to users Great at follow through closing the loop Manages time priorities with efficiency and effectiveness Recommends procedure modifications or process improvements Ability to work collaboratively as part of a team Enjoys and excels working on a variety of problems and tasks Is comfortable multi-tasking on a variety of issues simultaneously Highly organized, able to follow procedures and ensure clean and tidy work area COMPENSATION BENEFITS Salary range: $40k - $50k Depending On Experience Great PTO Program: 13 days in your first year grows with you! 6 paid Federal holidays + 1 paid float holiday Commuter pass providing unlimited usage of RTD Services Health, dental, vision, life and disability insurance, retirement savings, and more Company 401k program A culture of growth, transparency, excellence, and passion JOB QUALIFICATIONS Education, Formal Training, or Certificates: High School (or equivalent) Formal technical training or prior experience Experience: Hands on with Microsoft Windows based computers Small networking; WiFi routers, CAT cabling, etc. Knowledge, Skills, and Abilities: Excellent oral, written and interpersonal communications skills Ability to analyze and troubleshoot computer systems, software, and peripherals Ability to configure and support Windows 7, 10, Server 2008, Server 2012, Server 2016 Experience with macOS/OSX is desirable, but not required Proficient in Microsoft Office 2007, 2010, 2013 Experience managing users, groups and policies in Active Directory Comfortable cloning, re-imaging and managing OS updates and patches Experience with Scripting (CMD, DOS, PowerShell, VB Macro, Bash etc.) System hardening skills Experience with Collection Master (CLS) highly preferred but not required Working Environment: Majority of this position will be in a professional office environment Sitting 60%, Standing/Walking 40% Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties Will occasionally need to lift up to 50 lbs by yourself or up to 100 lbs with help. LOCATION: Downtown Denver For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1797964-334497
The Oregon Health Authority has a fantastic opportunity for a Desktop Support Technician to join an excellent team, provide top-notch technical support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 4.
WHAT YOU WILL DO!
As a Desktop Support Technician, you will provide primary day-to-day support to staff of the Oregon Health Authority (OHA) and the Department of Human Services (DHS) located in Portland, Oregon and the Health Systems Division. You will support the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software.
In this role, you will support incident management, change management, asset management, configuration management and other applicable IT service management functions. You may provide secondary/backup support to other OHA/DHS staff and partners in other parts of the state as needed. During down times, you will provide backup to help resolve service tickets or take phone calls for the Service Desk.
WHAT WE ARE LOOKING FOR:
(a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
Experience supporting the following technologies: Network OS: Microsoft Active Directory
Email: Microsoft Outlook/Exchange Online
Communications/Collaboration: Microsoft Teams, OneDrive for Business, Skype for Business
Office Suite(s): 2013, 2016, M365
Mainframe connection: Host Explorer v.6.0, STunnel
Desktop OS: Windows 7, Windows 8.1, Windows 10
Internet: Microsoft Interview Explorer
LAN/WAN infrastructure: TCP/IP & IPX protocols, Cisco routers and switches, assorted DUS/CSUs
Strong working knowledge of IT as it relates to desktop computers, local and wide area networks and general computer operations.
Solid understanding of Windows Operating Systems and how to fix issues that occur in it.
Ability to work under pressure and retain a professional and tactful manner.
Excellent written and verbal communication and presentation skills.
Experience providing end-user training, both formal and informal.
Outstanding customer services skills for both internal and external customers.
Ability to learn quickly, adapt to change, and stay nimble in an everchanging environment.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This is a full-time, permanent position that is classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
Nov 25, 2020
Full time
The Oregon Health Authority has a fantastic opportunity for a Desktop Support Technician to join an excellent team, provide top-notch technical support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 4.
WHAT YOU WILL DO!
As a Desktop Support Technician, you will provide primary day-to-day support to staff of the Oregon Health Authority (OHA) and the Department of Human Services (DHS) located in Portland, Oregon and the Health Systems Division. You will support the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software.
In this role, you will support incident management, change management, asset management, configuration management and other applicable IT service management functions. You may provide secondary/backup support to other OHA/DHS staff and partners in other parts of the state as needed. During down times, you will provide backup to help resolve service tickets or take phone calls for the Service Desk.
WHAT WE ARE LOOKING FOR:
(a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
Experience supporting the following technologies: Network OS: Microsoft Active Directory
Email: Microsoft Outlook/Exchange Online
Communications/Collaboration: Microsoft Teams, OneDrive for Business, Skype for Business
Office Suite(s): 2013, 2016, M365
Mainframe connection: Host Explorer v.6.0, STunnel
Desktop OS: Windows 7, Windows 8.1, Windows 10
Internet: Microsoft Interview Explorer
LAN/WAN infrastructure: TCP/IP & IPX protocols, Cisco routers and switches, assorted DUS/CSUs
Strong working knowledge of IT as it relates to desktop computers, local and wide area networks and general computer operations.
Solid understanding of Windows Operating Systems and how to fix issues that occur in it.
Ability to work under pressure and retain a professional and tactful manner.
Excellent written and verbal communication and presentation skills.
Experience providing end-user training, both formal and informal.
Outstanding customer services skills for both internal and external customers.
Ability to learn quickly, adapt to change, and stay nimble in an everchanging environment.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This is a full-time, permanent position that is classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.