IT Support Specialist

  • Gateway Investment Advisers, LLC
  • Cincinnati, Ohio
  • Jun 09, 2022
Full time Information Technology

Job Description

Gateway Investment Advisers, LLC (“Gateway”), a registered investment adviser, has a history of providing investment advisory services dating back to 1977.  Headquartered in downtown Cincinnati, Gateway has 20 employees and manages over $10 billion in assets for a broad range of individual and institutional clients, including mutual funds, pension plans and variable annuity trusts.  Gateway is a limited liability company wholly-owned by Natixis Investment Managers, LLC. (“Natixis”) based in Boston, Massachusetts, one of the largest asset management companies in the world.

Gateway seeks to hire an IT Support Specialist reporting directly to the Chief Information Officer (“CIO”).

Responsibilities include, but are not limited to:

  • Provide end user support for hardware, OS and software issues
  • Troubleshoot applications, may include working with third-party vendors/providers
  • Monitor server and network health
  • Perform various system patching tasks
  • Monitor and manage backup systems
  • Configuring end user devices (desktop and laptop computers, phones, etc.)
  • Work with IT Team implementing and monitoring cybersecurity program

Qualifications: Candidates must have:

  • Associates or Bachelor’s degree in a technology discipline, or equivalent working experience
  • Two years of IT support experience preferred
  • Independent worker requiring minimal supervision but also one who works successfully in a group setting as part of a team
  • Ability to multitask and handle priorities simultaneously to deliver timely results
  • Strong verbal, written and interpersonal communication skills
  • Intermediate to advanced proficiency with Microsoft Word and Excel
  • Strong analytical and problem-solving skills
  • Strong knowledge of and experience with Windows Operating Systems including Windows 10 and Windows Server, networking, TCP/IP, Broadband connectivity
  • Desired experience with the following:
    • Microsoft Office365
    • Microsoft Active Directory and Group Policy
    • Knowledge of and experience with mobile devices including iPhone, iPad, and Android
    • Microsoft Intune and Mobile Device Management a plus
    • Knowledge of and experience with cybersecurity tools and program components a plus

All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Pursuant to Rule 206(4)-5 of the Investment Advisers Act of 1940 which is intended to curb schemes where political contributions are made by investment advisers to various government candidates or officials in order to gain a political advantage in being selected to manage assets of government entities, Gateway will, prior to hiring any person to a position at Gateway, require the applicant to provide a list of any political contributions that have occurred during the past two years.

For consideration, please mail your resume to Gateway Investment Advisers, LLC, Attention: Human Resources, 312 Walnut Street, Suite 3500, Cincinnati, OH, 45202, or e-mail to HR@gia.com.

URL

https://www.gia.com/

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