Reentry Program Manager

  • AIDS Foundation of Chicago
  • Chicago
  • Jun 28, 2022
Full time Quality Assurance Management Nonprofit-Social Services QA-Quality Control

Job Description

As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.

The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.

The salary range for this role is $49,000 to $53,000.


Project Coordination

  • Receive and pre-screen referral information from IDOC
  • Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
  • Assign located and eligible participants to subcontracted partner housing case managers
  • Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
  • Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
  • Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
  • Research and collect community resources to support partner organizations’ service delivery

Program Management

  • Serve as primary point of contact to project partners
  • Provide FHP Reentry Program onboarding for new partner organization staff
  • Develop and implement an ongoing training series for partner agency staff
  • Support partner agency staff with troubleshooting client and/or landlord issues, as needed
  • Conduct partner site visits to ensure program compliance
  • Attend internal and external meetings relevant to the program and reentry community collaborations
  • Model and integrate good stewardship of program funding into program implementation
  • Implement program innovations, as identified

Quality Assurance and Data Collection

  • Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
  • Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
  • Ensure clients are enrolled in the Homeless Management Information System (HMIS)
  • Provide weekly and monthly reports to FHP leadership, partner agencies and funders
  • Develop and implement quality assurance and improvement practices


  • Stay abreast of the latest research and best practices in supportive housing and reentry
  • Attend and actively participate in agency, department and team meetings
  • Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
  • Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
  • Perform other related duties as assigned




Minimum Qualifications

  • Five years providing services and/or program administration serving returning citizens

Preferred Qualifications

  • Degree in social work or related human services field
  • At least two years of program management experience
  • Knowledge and/or practice with returning citizen communities
  • Lived experience with the justice system and/or homelessness
  • Bilingual in Spanish


  • Exceptional time management skills
  • Strong attention to detail
  • Meeting facilitation
  • Partnership management/community organizing
  • Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
  • Ability to present to large groups, and a comfort level with presentations generally




The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.

Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.



$49,000 to $53,000.

Listing Logo