Business Intelligence Analyst

  • American Red Cross
  • Statewide, District of Columbia
  • Jul 18, 2022

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****

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Job Description:

The American Red Cross is seeking a Business Intelligence Analyst.

***The position is Work from Home and can be located anywhere in the United States. For those candidates located in Colorado and Connecticut, the salary range for this position is: $79,000 to $84,000. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances.  We will review specific salary information at the time of phone screening based upon your location. ***

The Role:


The Business Intelligence Analyst's primary goal is to provide actionable intelligence that drives key business decisions impacting our operations, and supports marketing initiatives related to all lines of business. The Business Intelligence (“BI”) Analyst is a critical role in the provision of data analytics and visualization solutions supporting an array of business units across The Red Cross, including Hospital Sales, Collections, and Consumer Fundraising.

The Job:

The BI Analyst will work directly with staff and volunteers within our business units as well as IT teams to create and enhance interactive dashboards & reports as well as conduct analyses that produce relevant insights about strategic and operations initiatives. This role interacts directly with vendors and with staff across several lines of business to aid integrated strategic planning as well as business application and data warehouse enhancements.

The Responsibilities:

  • Collaborates with stakeholders and subject matter experts to create new and enhance existing business intelligence assets.

  • Contributes clarity of business needs and evaluates feasibility of technical solutions by delivering functioning BI prototypes by leveraging data sourced from business applications, enterprise data warehouse and business intelligence platforms.

  • Develops and delivers end user dashboards with effective visualizations that quickly convey actionable information tailored to stakeholder needs.

  • Conducts deeper analyses to identify areas for improving decision support and operational effectiveness, and evaluates data to deliver research findings & recommendations for increasing revenue, reducing costs and enhancing satisfaction of customers.

  • Maintains existing BI assets as business needs and/or technical infrastructure evolve, often in coordination with IT staff who support data integration and enterprise data warehouse assets.

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  • Serves as a key data resource for insights & visualizations related to hospital sales and product management, fulfilling ad hoc information requests.

  • Assists with data integration efforts related to the modernization and automation of run-and-maintain reporting, with the goal of increasing self-service utilization, decreasing data latency / time to market, and maximizing data-driven insights.

Secondary Responsibilities

  • Provides analytic support to program managers and vendors as requested to identify opportunities to improve available source system data for reporting & analyses.

  • Provides support for research to identify market trends and conduct competitive analysis.

  • Collaborates with IT staff on the enhancement of analytics platforms and data assets, including design, development and testing activities.

  • Support Power BI solutions, including advocacy & end user adoption as well as conversion of legacy reports to current BI standards.

  • Collaborate with data science colleagues, leveraging knowledge of performance measures to help evaluate opportunities to incorporate machine learning into analytics and data visualization products.

  • Performs related duties as assigned.


What you will need:

  • Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.

  • A Bachelor’s degree (or equivalent experience / certification) in Data Analytics, Marketing, Finance, Business or a relevant field.

  • Strong database and analytic skills, with an emphasis on Teradata, MS SQL, dimensional modelling and data warehouse concepts.

  • Understanding of data visualization and dashboard design concepts & best practices. Preferred candidates will be familiar with Microsoft Power BI and MS Excel.

  • Aptitude for & familiarity with basic statistical analysis (frequency distribution, variance analysis).

  • Familiarity with marketing processes: project management, market segmentation, targeting, and pricing.

  • Exposure to any of the following is a plus: process improvement, user experience, customer journey methods.

  • Knowledge of SAP Business Objects desirable but not required.

  • Familiarity with additional programming languages (Python, R) is desirable.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic).  The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER:  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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