Job Summary
This position serves as first contact for customers (citizens, developers, etc.) regarding the
requirements, policies and procedures of land-use and building permits and related technical
services and information. Serves as a liaison between the public and technical/professional staff.
Provides general information about other divisions within the department to customers and refers
them to appropriate outside agencies as necessary. Emphasis is on providing comprehensive
customer service to ensure accurate and efficient response to requests. Customer contact occurs
by walk-ins, phones, electronic mail, and postal mail. The customer service focus provides a
foundation for all technical work and processes.
Qualifications
Education and Experience:
High school diploma or GED. Additional related college coursework or a degree is desirable.
Two years of experience emphasizing or including intensive public contact, customer service, interpretation and explanation of complex regulations and use of modern office technology.
Experience and training in building codes and permit processes or other aspects of planning, zoning review, code enforcement, or land development.
Other combinations of education or experience which would demonstrate the ability to perform the work will be considered.
Knowledge of: Laws, county codes, ordinances, and policies governing urban planning, land use and building codes; the objectives, principles, and techniques of urban and rural planning and land use control; land use and building permit processes, procedures and requirements; computer permit tracking system and geographic information systems (GIS) programs; standard office practices and procedures; business English; record keeping methods and procedures.
Ability to: Interpret legal documents such as zoning codes, ordinances, resolutions, and legal descriptions; organize, record, and tabulate technical information; accurately explain policies, procedures, laws, regulations, codes and ordinances, both orally and in writing; read and interpret maps, drawing of plots, building sites, water and sewage systems; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; operate standard office machines and equipment.
For complete job announcement, application requirements, and to apply on-line, please visit our website at:
With its great natural beauty, Clark County, Washington, always has attracted people and businesses. We welcome those who visit and settle here, providing fresh perspectives, growing diversity and vibrant energy.
Our forward-looking community is framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west. The area is a picturesque place to work, play, and live.
Named for Captain William Clark of Lewis and Clark Expedition fame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon, metropolitan area. Today, more than 467,000 people call Clark County home.
Clark County government works to enhance the quality of life for all of our diverse community by providing services with integrity, openness and accountability. We are one of the county's largest employers, providing a wide range of rewarding careers for about 1,570 people.