As the administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s youth cohort, but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.

The salary range for this role is $50,000 to $53,000.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Project Management

• Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
• Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
• Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units and units for people with justice backgrounds
• Establish new relationships with landlords and property owners
• Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
• Provide subject-matter guidance and mentorship to other department professional
• Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects

Project Coordination

• Secure leases and unit agreements
• Outreach to and engage landlords to identify housing units
• Develop and implement housing inspection process, including housing quality standards
• Monitor unit remediation and repair activities prior to move-in
• Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
• On behalf of CHH, enter into a range of leasing agreements (e.g. master leasing, scattered site leasing, subleasing management)
• Manage after-hours emergency line for Landlord issues
• Intervene with landlords on serious repair or safety issues after tenant move-in
• Plan and facilitate landlord engagement and appreciation events
• Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing

Quality Assurance and Data Entry

• Monitor and review all housing inventory data in tracking system (i.e., CaseWorthy)
• Correct missing or incorrect data on a quarterly basis
• Ensure team weekly, monthly, and quarterly goals are met and documented within CaseWorthy
• Submit weekly, monthly, and ad hoc reports

Meetings & Training Facilitation

• Develop and conduct trainings for CHH staff and subcontracted staff on landlord-tenant law, landlord engagement and relationship building
• Attend required conferences, trainings (i.e., HMIS, or any system-wide trainings) and webinars
• Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
• Participate in applicable system-level external committees

Staff Supervision

• Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
• Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
• Supervise one Landlord Engagement Specialist dedicated to supporting the KEYS program

Other

• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protect the organization's value and manage risk by keeping information confidential
• Perform other duties as assigned

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.

SUPERVISORY RESPONSIBILITIES

• Landlord Engagement Specialist (4)

EXPERIENCE AND EDUCATION

Minimum Qualifications

• Bachelor's degree in Business Administration, Communications, Social Services or related field and 1 or more years of Housing or Business/Real Estate experience OR 3 or more years of Housing or Business/Real Estate experience
• 1 or more years of supervisory experience PLUS Valid driver's license and acceptable vehicle
• insurance PLUS Reliable vehicle transportation

Preferred Qualifications

• 2 or more years of Real Estate experience
• 1 or more years in Social Services, specifically in Housing and Homelessness

KNOWLEDGE, SKILLS, AND ABILITIES

• The ability to hold self and others accountable for rules and responsibilities
• Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
• The ability to engage landlords to identify housing units across the Chicagoland area
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability to provide efficient, quality service to both internal and external customers
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
• The ability to work productively and effectively when faced with stressful work situations and time constraints
• The ability and willingness to lead tasks and people effectively
• The ability to define, diagnose, and resolve problems
• Knowledge of supervisory methods and practices, and the ability to provide supervision to others

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

None

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. This role requires work outside of the office as well, and within the community an employee may encounter stairs, spaces that are not ADA accessible, spaces with poor ventilation, etc. This role requires the ability to operate a vehicle, including a valid driver’s license, car insurance, and reliable access to a vehicle. Should an employee need accommodation to any of these demands, they should reach out to their supervisor and human resources.

https://aids-foundation-chicago.breezy.hr/p/f01faaaff94f-landlord-engagement-manager-youth?state=published