Job Purpose: Assists with managing the operational, financial and personnel functions of the Athletic Ticket Office.
Duties and Responsibilities:
- Sells season, mini plan, group and other ticket products for: Football, Men’s and Women’s Basketball, Volleyball, and Wrestling.
- Calls current and past customers as well as new leads to generate sales.
- Contacts area businesses and individuals via phone, in-person appointments and networking events to sell ticket packages.
- Creates opportunities for new business with existing customers.
- Develops relationships to provide repeat business and excellent customer service.
- Contributes to the Ticket Department’s overall customer service level by assisting in oversight of student and part-time staff.
- Works home events as assigned, performing various ticket sales, service and operational duties.
- Achieves monthly and annual sales goals established by administration.
- Provides weekly call number, prospect, and sales reports.
- Provides expert knowledge of the Cowboy Joe Club and associated donor benefits.
- Maintains accurate customer records in ticketing database.
- Maintains thorough knowledge of and adheres to all applicable University, conference, and NCAA rules and regulations.
- Assists with other duties/projects as assigned/directed.
Minimum Qualifications:
- Education: Bachelor’s Degree
- Experience: Minimum of one year ticketing or sales experience
Desired Qualifications:
- Knowledge of intricate computer programs
- Knowledge of Paciolan
- Strong knowledge of Microsoft Office programs
- Cash handling experience and clerical techniques
- Excellent written and oral communication skills
- High attention to detail
- Ability to comprehend instructions and procedures in a fast-paced environment
- Previous customer service experience in a point of sale and outbound phone/customer service environment
- Positive, friendly, and professional demeanor.
- Ability to be creative in generating new ideas and solutions to challenges.
- Maintain a flexible work schedule.
Required Materials: Complete the online application and upload the following for a complete application: Cover letter, resume or C.V., and contact information for four work-related references.
To Apply, go to:
https://eeik.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/222436/?utm_medium=jobshare
Hiring Statement: UW is an Affirmative Action/Equal Opportunity Educator and Employer. We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans, and persons with disabilities.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please call 307-766-2377, or email jobapps@uwyo.edu.