Intake and Referral Coordinator

This position is responsible for performing duties associated with conducting intakes and referrals for people living with HIV/AIDS who are seeking care services, including housing services as well as support the functions of the Care and Housing Teams. The Intake and Referral Coordinator will conduct an initial assessment of client needs, record basic demographic information in AFC’s client-level database, contact appropriate direct service agencies, and refer clients for agency intake into the care/housing system.

The salary range for this role is $40,000 to $45,000.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Client Service

• Answer phone calls from people living with HIV/AIDS who are seeking care including housing services
• Respond to requests for services from clients’ family members or other service providers as needed
• Conduct demographic, psychosocial, and needs assessments for potential clients
• Review cases pending assignment and contact geographically appropriate providers regarding client referrals
• Meet with all client walk-ins to assess needs and refer to appropriate services
• Document and track new and returning clients into the client level databases
• Process ongoing technical assistance requests to funded service providers
• Respond to request for information about HIV/AIDS and available services from the general public and provide referrals where appropriate

Tracking, Reporting, and Billing

• Monitor caseload size to maximize capacity within the system
• Track and review length of time from referral to assignment and ensure consistency and timeliness in the referral process
• Document referrals electronically and track agency responsiveness to referrals
• Assist in conducting client satisfaction surveys
• Participate in administrative/programmatic review of subcontracted sites at least annually

Program Administration

• Assist with needs assessment projects pertinent to Ryan White programs
• Support all necessary data collection to help evaluate Care and Housing Programs

Other

• Attend and actively participate in required departmental, committee, and staff meetings (i.e., monthly Care Team meetings, monthly care/housing meetings, Large Case Manager Meetings)
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
• Protect the organization's value and manage risk by keeping information confidential
• Perform other duties as assigned

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.

SUPERVISORY RESPONSIBILITIES

None.

ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)

Minimum Qualifications

• Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
• PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
• Spanish proficiency required

Preferred Qualifications

• Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
• 1 or more years’ experience using a client-level database (for example, Provide)
• 1 or more years of HIV-specific service experience

KNOWLEDGE, SKILLS, AND ABILITIES

• ​​​​​​​​​​​​​​​​​​​​The ability to maintain accurate work records and access these records as necessary
• The ability to assess client needs, and follow-up to address barriers and ensure care is continuous and comprehensive
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability to provide efficient, quality service to both internal and external customers.
• The ability to quickly engage others in conversation and build relationships to identify client’s/customer’s needs
• Basic knowledge or willingness to learn of HIV infection and related chronic diseases

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

None.

PHYSICAL DEMANDS

The physical demands are representative of those found in a general office environment.

WORK ENVIRONMENT

The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.

https://aids-foundation-chicago.breezy.hr/p/c2b9c92dad83-intake-and-referral-coordinator?state=published