Housing Program Manager

  • AIDS Foundation of Chicago
  • Chicago
  • Sep 21, 2022
Full time Nonprofit-Social Services

Job Description

The Housing Program Manager will provide support and management of AIDS Foundation Chicago’s Illinois Department of Public Health (IDPH) funded housing program. The primary funding source is IDPH Housing Opportunities for People with AIDS (HOPWA). Management of multiple sub-contracted community-based agencies is required. This role will ensure compliance with data collection requirements outlined by IDPH and those required at AFC. Successful leadership of the program requires the ability to collaborate with external partners, funders, and other internal teams at AFC.

The Housing Program manager will provide direct supervision to a program coordinator and direct service staff providing support to participants enrolled in the program. The Manager will also collaborate with the Quality Assurance team on all Housing program-related quality improvement initiatives. Areas of focus related to performance and quality include viral suppression, housing stability, improving tenant income, and ensuring rapid time to housing.

The salary range for this role is $50,000 to $53,000.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Program Management and Training

  • Support and manage AFC Housing Programs through direct supervision of housing staff
  • Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff; create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; and recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
  • Serve as point of contact for partners agency staff for all operational inquiries
  • Ensure timely technical assistance is provided to subcontracted partner agencies
  • Provide guidance and direction to direct service staff and supervisors on the implementation of policies and procedures
  • Utilize the AFC Housing Navigation Waitlist to identify and vet participants for housing opportunities
  • Initiate the referral process and review and approve eligibility documentation for potential participants of Housing programs
  • Ensure timely completion of eligibility assessments (EAs) and general compliance to IDPH program requirements by internal and external team members
  • Request invoice and track vouchers (i.e., furniture, dental, fare cards, eyeglasses)
  • Participate in monthly program reconciliation meetings and ensure team members provide accurate reporting
  • Coordinate scheduling of and attend case management database (i.e., Caseworthy) trainings for new case managers with the Data Services team

Meetings and Trainings

  • Prepare and deliver standard onboard training package for new internal and external hires
  • Attend required conference & trainings (i.e., IDHS, HOPWA or any system-wide trainings) and webinars
  • Attend and participate in monthly department meetings (i.e., Grants Prep meeting, IDPH Reconciliation, CARE/Housing Team Meetings)
  • Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT)) and other related partner agency meetings with partner agency staff and other key programmatic staff
  • Support Program Director with partner agency Oversight and other meetings as needed
  • Participate in applicable system-level external committees

Quality Assurance and Data Entry

  • Enter all intake data for new clients in client data tracking systems (i.e., Caseworthy and Provide)
  • Monitor data for quality control, correct missing or incorrect data on quarterly (Provide and Caseworthy)
  • Identify underperforming partner agencies and initiate performance improvement engagement
  • Follow up with internal team and external partners to correct data inconsistencies
  • Conduct site visits and database reviews
  • In conjunction with the program Director, outline performance improvement plans for partners that are out of compliance with program and funder requirements

Other

  • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Protect the organization's value and manage risk by keeping information confidential
  • Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

  • Housing Specialist
  • Housing Certification Specialists (4)

EXPERIENCE AND EDUCATION

Minimum Qualifications

  • High School Diploma
  • 4 years of social services experience and 2 or more years of management experience

Preferred Qualifications

  • Bachelor's degree and 1 or more years of management experience
  • Experience with HIV services or HOPWA programming

KNOWLEDGE, SKILLS, AND ABILITIES

  • Database Use
  • HIV Services
  • Administrative Ability
  • Homeless Populations
  • Supervision
  • Written and Verbal Communication
  • Training
  • Time Management

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

N/A

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.

URL

https://aids-foundation-chicago.breezy.hr/p/6bd1f1571d70-housing-program-manager?state=published

Salary

$50,000 to $53,000.

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