Code Enforcement Product Line Manager

SUMMARY:

In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, the Permitting Division of the department of Local Services (DLS) is accepting applications for the career-service position of Product Line Manager - Code Enforcement. 

The Product Line Manager - Code Enforcement will lead and manage code enforcement, permit, inspection, or permit support services. Incumbents provide supervision to staff who investigate, and process complaints of violations of the King County Code. The Product Line Manager must be able to perform personally and cultivate among the staff within the Product Line a sophisticated balance between careful adherence to applicable laws and policies while also providing superior customer service. Product Line Managers report to the Assistant Director for Permitting.

JOB DUTIES:

To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill and ability to: 

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.

• Provide leadership and manage daily operations and resources within the workgroup; establish priorities; ensure target timelines are achieved within the product line; serve as a resource within the product line and for the department.
• Draft and implement product line work plans, ensuring goals and objectives align with County and department strategic plans.
• Identify and develop staffing requirements; set performance expectations; evaluate staff performance; and make hiring, disciplinary and termination decisions.
• Plan, organize, and coordinate work activities of assigned unit; prepare work schedules and staffing plans; provide guidance and technical assistance to staff; and help resolve technical problems.
• Develop, plan, and coordinate projects; serve as primary internal and external point of contact for questions concerning case/permit/project status and other matters within the product line; help resolve case/permit and process-related issues and customer issues.
• Identify and develop staffing requirements; set performance expectations; evaluate staff performance; and make hiring, disciplinary and termination decisions.
• Plan, organize, and coordinate work activities of assigned unit; prepare work schedules and staffing plans; provide guidance and technical assistance to staff; and help resolve technical problems.
• Develop, plan, and coordinate projects; serve as primary internal and external point of contact for questions concerning case/permit/project status and other matters within the product line; help resolve case/permit and process-related issues and customer issues.
• Identify training needs; create and implement on-going training programs for staff.
• Recommend possible code and plan amendments.
• Acknowledging the sometimes-contentious nature of the code enforcement industry, create and maintain a culture of superior customer service; instill a mindset whereby staff, to the extent possible, consider alternative solutions that protects the public, the environment and supports the customer’s goal.
• Represent King County in legal action by acting as expert witness, giving depositions and answering interrogatories on matters involving enforcement actions. 
• Provide information to the public on code clarification, code interpretation and enforcement issues. 
• Perform other duties as assigned.

EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:

The ideal candidate will have the following qualifications: 

• A Bachelor’s degree in public or business administration, criminology or related field, urban planning, industrial engineering, architecture, or similar field and progressive experience in management, including supervising staff OR Any combination of experience/education/training that provides the required knowledge, skills and abilities to perform the work.
• Knowledge of codes, ordinances, policies, and laws at various jurisdictional levels that pertain to the specialty area
• Knowledge of data reporting, quantitative, and analytical tools/techniques
• Knowledge of principles and practices of management and public administration
• Knowledge of supervisory principles and practices, workload planning, and scheduling
• Skill in system/organizational analysis
• Skill in applying and analyzing metrics to measure product line performance
• Skill in implementing, interpreting, and amending jurisdictional codes
• Ability to read and interpret plans, policies, and regulations, and determine when legal or other professional assistance is required
• Skill in working with and supporting elected or appointed public boards or commissions
• Skill in working in a political environment
• Advanced skills in providing customer service
• Skill in personnel management, including mentoring and coaching staff, goal setting, and performance management
• Advanced skills in verbal and written communications
• Skill in handling multiple competing priorities
• Skill in analytical thinking, problem solving, and conflict resolution
• Skill in planning, organization, and project management
• Skill in proactively identifying problems and allocating available resources to ensure early resolution of issues, coordinating use of staff/resources across product lines as needed.
• Ability to effectively engage in and sustain relationships with people from diverse cultures and socio-economic backgrounds.
• Ability to work independently and as a team member.
• Demonstrated proficiency with business applications, such as Microsoft Office suite and permitting software.
• Experience in the investigation of complaints and the code enforcement process.
• Skill in providing solutions to code questions and interpretations.
• Skill in making presentations to non-technical audiences and/or providing testimony in litigation matters.

Desirable Qualifications:

• International Code Council (ICC) Code Enforcement certification 
• Demonstrated experience leading both entry and journey level code enforcement professionals 
• Considerable knowledge of applicable state, federal and local laws, rules, ordinances, and regulatory standards applicable to the work.
• Effective facilitation and negotiation skills

Necessary Special Requirements:

• An offer of employment will be contingent on the success of a pre-employment physical examination.
• Must have a valid Washington State driver's license and a good driving record. A complete driving abstract will be required.
• Must be able to use office equipment and software.

SUPPLEMENTAL INFORMATION:

Those applicants who pass the initial screening will be invited to interview the Week of October 24, 2022.

If selected as a finalist, you will be invited to come back the week of October 31, 2022, for a second interview.

This recruitment may be used to fill vacancies for up to 6 months, including special duty assignments, STT and TLT opportunities.

WHO MAY APPLY: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.
 
WORK SCHEDULE: The work week is normally Monday through Friday, 7:00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours and/or on weekends. This full-time position is not overtime eligible.
 
FORMS AND MATERIALS: An online employment application, resume, and cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge, and skills for the position. 

SELECTION PROCESS: Applicants will be screened for clarity, completeness, and competitiveness.  The most competitive candidates may be invited to participate in one or more interviews.  Interviews will be conducted via Teams.  Reference checks and file reviews will be conducted.
 
UNION MEMBERSHIP:  PROTEC17

For more information regarding this recruitment, please contact:
   Vivienne Swai
   Human Resources Analyst
   206-477-1538
   vswai@kingcounty.gov

Covid-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter. 

As a condition of employment, prior to a final offer of employment, you will be required to:

• submit proof of vaccination or 
• have an approved request for medical or religious exemption and an approved ccommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. 

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office

Teleworking Requirement: 

The work associated with this position will be performed predominantly by teleworking; complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities.)  Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
 
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
   
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.  

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.

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