IT Specialist (SYSANALYSIS)

  • General Services Administration
  • Nationwide
  • Nov 23, 2022
Full time Information Security Information Systems Government Information Technology

Job Description

*TTS is seeking to fill multiple TERM appointments at the GS-14 and GS-15 levels*

Summary

The incumbent is responsible for improving the public’s experience by helping federal agencies make their services more accessible, efficient, secure and effective. The incumbent will serve as agency IT expert to perform analyses to improve business processes, solutions, practices, products, services or strategies based on user needs.

Major Duties

You must perform the following Major Duties utilizing expert level skill, mastery knowledge and significant IT experience:

GS-14:

Technology Expert/Advisor: 

  • Engages with customer agencies to perform needs analyses to define opportunities for new or improved business processes, solutions, practices, products, services or strategies based on user needs. 
  • This includes researching, customer listening, advising, developing, and implementing information architecture, interaction design, content strategy, change management, product design, organizational design, and service design methodologies tailored to the unique IT project needs.

Project Service, Platform, or Product Leadership:

  • Provides sound technical advice, leadership, and direction on all system analysis, customer experience, and design-related issues for the betterment of the customer. 
  • Provides expert leadership and guidance in how to use research findings to influence project, product, platform, or service development.

Provides Leadership to Teams:

  • Provides leadership in the design, development, and deployment of IT solutions leveraging current and emergent technologies and best practices. 
  • Leads cross-functional teams to develop IT products, platforms, or services. 
  • Leads experience design and research to iteratively develop IT products, platforms, or services within large or complex environments. 
  • Applies and tailors agile methodologies to meet different delivery needs. 

Relationship Management:

  • Ensures that agency customers are fully engaged members of the team and helps them manage expectations with their stakeholders. 
  • Build IT services, products, or platforms, including developing services, products, or platforms using agile or iterative methodologies, and using user-centered design methods.



GS-15:

Technology Senior Expert: 

  • Serves as a senior expert systems analyst and design consultant responsible for providing leadership, management, and direction to multiple highly complex, time-sensitive, high visibility, and diverse IT projects and initiatives.

Project Service, Platform, or Product Leadership:

  • Provides expert and authoritative leadership and guidance in how to use research findings to influence project, product, platform, or service development.
  • Evaluates a range of qualitative and quantitative metrics around customer experience, information architecture, interaction design, content strategy, change management, product design, organizational design, and service design to inform iterative development and strategy decisions

Provides Leadership to Teams:

  • Leads cross-functional teams at scale or in highly complex environments to develop IT services. 
  • Leads experience design and research to iteratively develop IT products or services within large or complex environments.

Relationship Management:

  • Works closely with partners in senior leadership roles and navigates conflicting priorities from senior stakeholders or in complex environments.
  • Works closely with partner agencies in a leadership role and navigates and works through conflicting priorities from stakeholders.


Join our team at the U.S. General Services Administration (GSA) and find out why we’re one of the Best Places to Work in the Federal Government!

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Occupations

Systems Analysis - IT

URL

www.gsa.gov

Salary

$111,521 - $176,300 per year

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