Communications Manager

  • Resolution Project
  • New York, NY
  • Dec 16, 2022
Full time Communications

Job Description

Classification: Exempt, full-time

Compensation: $67,000-74,000

Reporting To: Director of Development (with cross-departmental responsibilities)

Work Environment: Hybrid (currently one day a week in-office)

About Resolution Project

At Resolution Project, we see the spark of passion in young people.  We work with them to build it into a lifetime of impact. People do not need decades of experience before they can start making a difference in the world. Especially while young, they have the energy, idealism, and ambition to address complex challenges—today. But they need a community that invests and believes in their leadership. Resolution provides this support to young innovators around the world so they can break barriers and ignite meaningful change.

The Resolution Fellowship is the core of our work. To become a Resolution Fellow, young people first compete in our Social Venture Challenge (SVC), pitching ideas for social enterprises in their communities. Those who are selected become Fellows, receiving seed funding and lifelong support. Resolution is there, even if they evolve or pivot from their original ideas, with global resources, mentorship, expertise, and community, along with a growing network of local partners. These components come together to form a proven model that identifies promising young leaders, launches their first ventures, and sticks with them as they grow.

Since our beginning in 2008, Resolution Project has launched and supported the growth of nearly 600 Fellows, working across six continents and in over 80 countries. Altogether, our Fellows have impacted the lives of more than 4.7 million people around the globe. Through Resolution Project, young leaders receive unmatched guidance and wisdom from a team of partners, volunteers, and innovative peers around the globe. We remain committed—today and always— to all of our Fellows and to expanding our outreach to lower-resourced communities. 

Position summary

The Communications Manager will be an exceptionally organized, detail-oriented, and creative  individual who will work across departments and the organization to advance and support all internal and external communications. The candidate will develop and refine the “voice of Resolution,” communicating out important programmatic, fundraising, and organizational messages to a broad array of stakeholders.  The organization recently completed a rebranding process and has a fair amount of documentation in the form of style and brand guides and guidelines, and library of digital assets, but we’re looking for someone to bring in additional fresh ideas to further develop our brand. The Communications Manager will have a number of campaigns to develop and run, along with both project-based and longer-term tasks. This role requires deep collaboration and project management skills, digital fluency, and a creative mindset to ensure team success.

The candidate must have a flexible schedule, be prepared to occasionally join meetings and conference calls earlier and later than regular business hours, including occasional weekends and be willing to occasionally travel. 


Key responsibilities

Communications Management

Manage communications across the organization, incorporating Resolution’s DEI values into all aspects of work.

Collaborate with the Director of Development to devise strategies for engaging Resolution’s various stakeholders.

Manage Resolution’s communications and events calendar.

Liaise across departments to ensure appropriate people, ventures, and programs are highlighted.

Develop campaigns in partnership with Development and Programs to support strategic goals, including fundraising, and develop toolkits for partners and volunteers to share out such campaigns.

Respond to new outreach quickly, reprioritizing current tasks and projects if something important and/or urgent comes along (such as a media request, critical press release, etc.)

Manage a part-time member of the team.

Content Development & Storytelling

Gather content that demonstrates the impact of Resolution and Resolution Fellows around the world. 

Coordinate, draft, distribute, and share stories and articles through external distribution channels (including, social media, institutional blogs, and newsletters) and internal distribution channels (including mail merges, team, and Board updates). 

Draft relevant press releases and work with partners to distribute them.

Work with organizational leadership and spokespersons to prepare talking points and key messaging for thought leadership and other public engagements, including friendraisers, fundraisers, interviews, panel discussions, etc. 

Create and manage content to enhance Resolution’s social media presence strategically, grow our base of supporters, and ensure brand consistency across social media channels.

Lead the annual report process, writing the report and working with other team members to gather all relevant details. 

Create promotional materials for fundraising and for new programmatic efforts.

Create and distribute digital newsletters.

Capture content for future use  at Resolution’s events.

Brand Management

Maintain brand consistency across the organization, at times working with other members of staff to support their use of branded materials.

Update and monitor the website regularly.


Identify and target opportunities to leverage content with media and other outlets that can promote awareness of Resolution's work.

Build relationships with appropriate media contacts to explore media partnerships and press opportunities.

Logistical and Partnership Support

Manage external vendors (currently in web development, graphic design and layout, and copyediting) to meet organizational and communications needs.

Event Support

Select and manage event photographers and videographers; work with event management and public relations partners.

Liaise with speakers regarding their remarks and presentation needs; work with A/V vendors to deliver event programming effectively.

Other Related Duties, As Requested


4-5 years of relevant professional experience.

Organized with meticulous attention to detail and follow through.

Experience and success with a creative process that goes from idea to execution.

Experience collaborating with and coordinating across numerous and different stakeholders.

Impressive written and oral communications skills with a friendly, inclusive, and professional approach.

Ability to handle sensitive information with discretion and good judgment.

Ability to both work well independently and seek support and points of escalation when needed.

Commitment to the principles of Inclusion, Diversity, Equity, Access, and Learning (outlined here in our DEI statement:

Proficient in social media platforms including Facebook, Instagram, LinkedIn, Twitter, and Youtube.

Proficient in Wordpress or other CMS administration (coding not required).

Proficient in Microsoft Office and Google Docs, and a high level of general computer competency.


Familiarity/experience with Salesforce or other CRM (training available).

Familiarity/experience with Adobe Creative Suite.

Familiarity with HTML and CSS basics.

Experience with photography/videography basics. 

Passionate about young people making an impact, and commitment to social change and social entrepreneurship.



Resolution does our best to provide a competitive benefits package to our team. We have standard 35 hour work weeks with the ability to schedule to work half day Fridays year-round. Full-time Resolution staff members have access to a range of health plans as well as coverage for dental, vision, life, and disability insurance. Full-time staff also have access to generous paid time off and robust professional development opportunities. In addition, employees may opt into FSA, HSA, transit check, and other voluntary insurance policies, in addition to a 401k match.

To apply No emails or phone calls, please.


Resolution is an equal opportunity employer.  The organization does not engage in and prohibits discrimination in employment opportunities or practices on the basis of race or ethnicity, color, national origin, ancestry, gender identity, sex or gender (including pregnancy), LGBTQ+ status or sexual orientation, age, religion, creed, physical or mental disability, marital or partnership status, veteran status, military service status, or any other characteristic protected by state.


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