Patron Services Supervisor

DEPARTMENT: Front of House  
POSITION: Patron Services Supervisor
REPORTS TO: Front of House Director   
CLASSIFICATION: Part time
WORK SCHEDULE: 20+ hours per week, Tuesday-Sunday, day and evening shifts, subject to change.
COMPENSATION: $25.00 per hour

POSITION SUMMARY

The Tony Award-winning Berkeley Repertory Theatre seeks two patron services supervisors. These positions support our front facing teams while elevating the patron experience. In stressful situations, the patron services supervisors are calm, kind, and present. They are organized and able to work with and support the front of house and box office teams. The patron services supervisor is committed to providing radically inclusive and welcoming experiences for all patrons, regardless of their nationality, race, ethnicity, age, gender, sexual orientation, religion, ability, or culture. This opportunity is best suited for candidates with a strong commitment to the patron experience. A background in theatre house management, special events management, catering, bartending, and hotel hospitality is a plus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Checks in with the box office an hour and a half before each performance to assess challenges and opportunities.
• Ensures all front of house checklists are accurately completed each performance.
• Assists the front of house director with storage and quality of front of house goods.
• Manages deposits with the lead on duty.
• Ensures front of house staff clock in and out in accordance with payroll procedures.
• Creates daily reports for the front of house director regarding staff attendance and shift coverage.
• Assists the box office with will-call, as needed.
• Assists the front of house director with events on campus.
• Manages lost and found for patrons, artists, and staff.
• Responds to patron complaints before, during, and after performances.
• Communicates with patrons and artists in a welcoming and professional manner.
• Collaborates across departments, including production, box office, artistic, development and marketing.
• Advances Berkeley Rep’s diversity, equity, inclusion, access, and anti-racism efforts.
• Actively participates in workshops and trainings as requested, including harassment prevention, EDIA, and bystander intervention trainings.
• Executes other duties as assigned.

QUALIFICATIONS AND SKILLS

• Two years of experience with bar/restaurant POS systems. Experience with CAKE a plus.
• Excellent active listening and verbal communication skills; English fluency is required.
• Ability to lift, push, and pull 25 lbs.
• Fully vaccinated against COVID-19.
• Demonstrated commitment to supporting a diverse community of patrons, artists, and staff. 
• Ability to balance operating quickly and efficiently with periodic lulls.
• Interest in and commitment to equity, diversity, access, and inclusion.
• Excellent customer service skills.
• Ability to problem solve, adapt, and respond to changing work situations and environments.

APPLICATION PROCEDURE

Berkeley Rep is an equal opportunity employer and offers a diverse, congenial, casual environment conducive to professional growth.

Position available immediately. Please submit a cover letter and résumé to jobs@berkeleyrep.org with “PSS” in the subject line to be considered. Persons from diverse backgrounds are highly encouraged to apply.

Berkeley Rep will contact candidates of interest. Please, no calls or faxes. Only complete submissions will be considered.