REQ-93569
Application Deadline: 2/5/2023
Salary Range: $2,823 - $3,737 Monthly
Work Location: On-Site. Portland, OR
The Oregon Health Authority (OHA), Public Health Division (PHD), Center for Vital Statistics has a career opportunity for a Customer Service Representative (Public Service Representative 2) to provide in-office customer service in the Certification Unit which is responsible for processing and issuing certified copies of vital records. This position is located at the Oregon Health Public Health Division, 800 NE Oregon St, Portland, OR 97232.
This is a full-time, limited duration, classified position which is represented by a union. In limited duration positions, you are eligible for benefits (see below). The duration of this position is expected to last 12 months.
What will you do?
As a Customer Service Representative for the Certification Unit, you will provide in-person and telephone customer support to customers regarding procedures for ordering vital records, eligibility for ordering records, and other miscellaneous information related to vital records and the Public Health Division. You will also refer telephone calls to other departments within the CHS and to the county, state, and federal offices.
Responsibilities include:
What's in it for you?
The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
Benefits:
The Oregon Health Authority is committed to:
What we are looking for:
Minimum Requirements: One year of public contact experience (such as in public service representative, salesperson, or receptionist positions) which included answering questions and providing information.
Requested Skills
Working Conditions:
The work of this position is performed on-site at the Oregon Health Authority Public Health Division, 800 NE Oregon St, Portland, OR 97232.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
The Oregon Health Authority is at the forefront of lowering and containing costs, improving quality and increasing access to health care in order to improve the lifelong health of Oregonians. OHA is overseen by the nine-member citizen Oregon Health Policy Board working towards comprehensive health reform in our state.
Vision:
A healthy Oregon
Mission:
Ensuring all people and communities can achieve optimum physical, mental, and social well-being through partnerships, prevention, and access to quality, affordable health care.