Job Description
We are seeking 4 eager Customer Service Representatives (known internally as Hours of Service Representatives) to join the team in Schuylkill Haven, PA!
Essential Job Duties
- Provide top-notch customer service to our Drivers and Agents
- Collaborate with Drivers maintain adherence to the hours-of-service federal regulations
- Enter data into internal systems
- Generate reports
- Audit Driver logs for violations pertaining to the Federal Motor Carrier Safety Administration (FMCSA) hour restrictions; review hours-of-service violations with Agents and Drivers
- Provide basic mobile equipment troubleshooting (Drivers have tablet for logs. We can login to support with any issues. White glove treatment)
Required Qualifications
- High school diploma or equivalent
- 1+ years Customer Service experience
- Basic computer and internet proficiency
- Excellent phone skills
- Working knowledge on how to use mobile devices and applications
- Proficient in Microsoft Outlook, Word, and Excel
- Ability to maintain composure in stressful situations
- Effective time management skills
- Strong typing skills
- Ability to read, speak, write, and understand English in a professional manner, through all methods of communication
Preferred Qualifications
- Logistics industry experience
- Experience training others
What's in it for me?
- Medical, dental, and vision insurance
- HSA & FSA accounts
- Disability insurance
- 401K match
- Paid vacation
- 8 Paid holidays
- The opportunity to work with a team of good humans!
Occupations
Risk Management-Compliance, General-Other: Logistics-Transportation, Call Center, Administrative Support, Claims Processing, Data Entry-Order Processing, Filing-Records Management, General-Other: Administrative-Clerical
URL
https://www.theenoc.com/about
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