Customer Service Representative

  • The Evans Network of Companies
  • Feb 06, 2023
Full time Administrative Compliance CSR Safety Customer Service

Job Description

We are seeking 4 eager Customer Service Representatives (known internally as Hours of Service Representatives) to join the team in Schuylkill Haven, PA!

Essential Job Duties

  • Provide top-notch customer service to our Drivers and Agents
  • Collaborate with Drivers maintain adherence to the hours-of-service federal regulations
  • Enter data into internal systems
  • Generate reports
  • Audit Driver logs for violations pertaining to the Federal Motor Carrier Safety Administration (FMCSA) hour restrictions; review hours-of-service violations with Agents and Drivers
  • Provide basic mobile equipment troubleshooting (Drivers have tablet for logs. We can login to support with any issues. White glove treatment)

Required Qualifications

  • High school diploma or equivalent
  • 1+ years Customer Service experience
  • Basic computer and internet proficiency
  • Excellent phone skills
  • Working knowledge on how to use mobile devices and applications
  • Proficient in Microsoft Outlook, Word, and Excel
  • Ability to maintain composure in stressful situations
  • Effective time management skills
  • Strong typing skills
  • Ability to read, speak, write, and understand English in a professional manner, through all methods of communication


Preferred Qualifications

  • Logistics industry experience
  • Experience training others


What's in it for me?

  • Medical, dental, and vision insurance
  • HSA & FSA accounts
  • Disability insurance
  • 401K match
  • Paid vacation
  • 8 Paid holidays
  • The opportunity to work with a team of good humans!

Occupations

Risk Management-Compliance, General-Other: Logistics-Transportation, Call Center, Administrative Support, Claims Processing, Data Entry-Order Processing, Filing-Records Management, General-Other: Administrative-Clerical

URL

https://www.theenoc.com/about

Listing Logo