Counseling & Psychological Services Assistant

Rhode Island School of Design (RISD) seeks a Counseling & Psychological Services Assistant to join the Counseling & Psychological Services (CAPS) team. CAPS provides a range of mental health services to support the unique needs of art and design students, which include objective and non-judgmental counseling, individual and group therapy, 24/7 crisis referral services, as well as tools and resources to build campus-wide awareness/understanding of mental health issues. Learn more about RISD Health and Wellness.

The CAPS Assistant is a highly-valued member of the CAPS team who serves as the point of initial contact for the office. The CAPS Assistant is essential in the smooth running of the daily operations of CAPS including scheduling, reception, problem-solving, records management, and communication within the office. Responsible for greeting people who contact CAPS, answering their questions, and directing them to the appropriate resources.

The successful candidate will thrive in a campus environment that is committed to advancing the principles of social equity and inclusion, environmental and climate justice, and equal access to resources and opportunities.

Required Knowledge/Skills/Experience

• Demonstrate cultural sensitivity and work effectively with multiple diverse populations.

• Sensitivity to confidentiality and ability to handle confidential information. 

• Ability to perform job responsibilities with limited supervision.

• Demonstrated ability to work well under pressure; take initiative and prioritize tasks; problem solve; work both independently and as part of a team

• Effective time management and punctuality are necessary.

• Ability to be patient with individuals who are experiencing psychological crises and appropriately connect them with clinical staff.

•  Ability to communicate effectively verbally and in writing to a variety of individuals.

• Display exceptional customer service skills; maintain and exercise sound judgment and discretion in handling confidential information;.

• Ability to analyze usage information and report problems and concerns effectively. 

• Ability to use copier, fax, multi-line phones, and MAC computer skills, MS Office (Word, Excel, PowerPoint),and Google Suite skills required, internet, and EMR.

• With an understanding of policies and practices, creatively solve issues and challenges and explore opportunities for efficiencies.

• High school diploma is required.  

• Minimum of 2 years of experience providing administrative office support, preferably in a medical or health setting.

RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.

https://risd.wd5.myworkdayjobs.com/en-US/RISD/job/Counseling---Psychological-Services-Assistant_R-01131-1